Bought a beautiful blue S5 the other day from this dealership, they dropped the price from me from the already originally dropped price and threw in a rear S5 badge which wasn't on the car. Was a pleasure dealing with all the staff there and would recommend for anyone interested in purchasing an Audi. Low finance rates and great warranty deals.
Great customer service, professional, hard working & patient staff.
Totally recommend Marti as a sales person to work & deal with. Very knowledgeable, personable, and hard working! Definitely will go the extra mile for his clients!
My wife Laurie and I just bought a 2019 Audi A3 Sedan at this location. Marti and Adam absolutely made the experience an amazing one. Right when we walked in, we were greeted with smiles, coffees and muffins :) Marti's constant jokes, professionalism, and knowledge sealed the deal and made our purchase an easy one. We highly recommend you come to this location to experience great customer service, where it is personable, friendly, and fun. Thanks for everything once again!
Until next time,
Laurie and Bill
Top notch experience! Staff in general was so professional and pleasant.
Dominic was absolutely amazing to deal with from beginning to end! Deserves a 5 star plus!
Amazing Experience!!!
I was recommended to check out Audi Queensway when shopping for a car, and I am more than thrilled I walked through the doors. I have nothing but great things to say about all the staff at Audi Queensway, especially Blake Elliot! Blake went above and beyond to assist me in finding the perfect car that would suite my needs, and was extremely patient and knowledgeable through out the whole process.
The service provided by Audi Queensway was exceptional!
If you are in the market for a reliable, sporty and luxury vehicle and have decided on Audi, expect professional, knowledgeable and extremely friendly service from Aubrey Sandy (Audi Brand Specialist). I was quite surprised when I simply filled out an online inquiry form about a RS7 how patient, detailed and dedicated her effort around the clock in answering my questions, and drafting an offer to me after business hours.
I was not expecting to visit the dealership so soon as I was still "thinking about it", but the level of knowledge, the positive attitude and willingness to work with me around my budget made me feel literally no sales pressure at all, Aubrey built this solid relationship of trust and transparency, to the point where I had messaged her I wanted to come in the same day.
This is what a positive customer experience is all about: listening, understanding, and providing options that are very competitive. I must say, having dealt with many other sales before, this is my first positive review. I hope this helps future clients of Audi Queensway if it is their first time here.
Nice and delightful experience with Blake. Definitely check the new Audi there and give Blake your business!
Nothing is too big a problem for these highly skilled and client aware group. Every rep knows that time is money so they have you back on the road ASAP- but they're happy to explain until you understand. And morning or evening there's coffee and paper avail. No wonder it's so popular!
I just picked up a new Audi A8 from Audi Queensway and had the pleasure to work with Aubrey S. From start to finish it was a smooth enjoyable experience with excellence service. Also special thanks to the pre-owned manager Ryan F. for his great support. I will definitely be looking forward to working with Aubrey especially for the next upgrade down the road.
Thanks again Audi Queensway!
Have to give credit where credit is due. From a simple website inquiry to a very responsive Wallace Lee who referred me to Amelle Badran to driving home in a 2016 A4 in less than a week! Superb experience and interaction with the staff at Queensway Audi. It was a very smooth buying experience and would definitely recommend this dealer along with the Audi Brand Specialist that I worked with - Amelle. If you're in the market for an Audi, these folks will earn your business.
Excellent service from Colin and Blake.
Overall there were a few bumps along the way, but all matters were handled fairly and the communication was solid.
It was definitely the best Audi experience I had from the GTA locations I visited (and I went to them all!)
I would highly recommend Audi Queensway! Blake Elliot went out of his way to ensure I got into the car I wanted, within my budget; and, Financial Services Manager, Adam Colacitti, made sure my car was ready when I needed it. The staff were helpful, considerate and made purchasing my new car a great experience! I will surely be a member of the Audi Queensway family for years to come.
Great location recently renovated. Service is superb and staff is courteous.
I had a great experience.
Highly recommend. Karin and Ross were amazing to deal with.
Excellent customer service from Blake Elliot @ Audi Queensway who was recommended by other google reviewers. The first time I've actually enjoyed buying a car as historically I've always been subjected to high pressure sales tactics. Blake was very direct and honest, allowed the product to speak for itself, and ensured a great purchase experience from start to finish .. will definitely buy through him and Audi Queensway again.
Let me start off by saying the customer service at this dealership is top notch considering that I previously went to another dealership and felt like a vehicle was being forced on us that wasn t even to our liking. I came here and purchased a 2021 Q3 with my parents from Reggie Duque. He went above and beyond to make sure the vehicle we got had everything we asked for and more at a very reasonable price. He was a very warm and personable salesman and I would highly recommend visiting this dealership.
Just bought a Used Car from Audi Queensway, from 2,000km away !
I shopped for a year to find the right car locally, without success.
I found the exact car I wanted, at Audi Queensway in Ontario.
Karin "Motor Gal" Germain was amazing, and went above and beyond.
She live streamed ANY part of the car I wanted to see, going so far as to crawl under the car for a visual inspection. She did a great job dealing with all the normally unfamiliar details of long distance car buying. We arranged our own shipping, but she had the detailing, and everything organized so we had as little to worry about as possible.
Buying a vehicle long distance, with no way to go see it during a pandemic can be stressful, but the vehicle was exactly as described when it arrived, with no surprises.
Kudos to the Audi Queensway Team.
Thanks Karin ! (My husband still thinks you are awesome)
Got my A5 from the mighty Aubrey!
Loved the experience. Will definitely come back here again for my next Audi.
P.S: Sorry about the certified cheque incident.
Initially visited Audi Oakville, which nearly turned me away from Audi as a brand altogether. Decided to give Audi Queensway a try when cross-shopping just as a sanity check and was blown away by the drastically different experience I received there. Aubrey is very forthcoming and genuine and I was able to negotiate a fair deal very quickly with no games and great after-sales service. Would definitely recommend.
Obviously, it goes without saying that they are still in it to make a living so expect to work a bit for deals but you should be treated respectfully throughout all of it.
I have seen on TV and heard horrible things about Audi, specially Queensway. They give you the run around when it comes to repairs under warranty. I have owned many cars and SUVs and never had problem with any other manufacturer when it came to recalls and warranty. Watch Cunsumer SOS and Facebook messages, before Audi deletes the blogs, and you will change your mind about buying Audi. Don't wast your money, they kiss your hands before signing but after that very much screw you. Pay for defects yourself.
I've had a wonderful experience getting the new Audi Q7 2017. The vehicle was a for my wife and even though I was out of Canada all through the buying process, Aubrey and Wayne, made it so easy to get the vehicle. The vehicle was delivered on the committed date and the processing went of really smooth. My wife is absolutely delighted. Thanks Aubrey and Wayne. Look forward to your usual support and assistance. Totally satisfying buying experience. 5 stars to you guys, Cheers!
I have been dealing with this dealership for more than ten years. I don't have a bad thing to say about them
I have recently had the pleasure of purchasing my new car here with the help of Marco! He was an amazing sales rep and had excellent knowledge of my vehicle! To top it off, he was super professional. All my questions and concerns were answered in a timely manner and I was treated with great courtesy by all the polite staff members! I was able to purchase my car with great ease and in an organized manner! Marco was easily available to resolve and issues or concerns that arose. I would definitely recommend coming here for all your car needs!
From the moment we walked in the door we were greeted and welcomed by a friendly man named Bjorn. He quickly directed us to Ryan and Andrew who together made the purchase of our new vehicle easy and stress free. The Queensway team did a great job, their service was excellent. An all around great experience! We love our Q7, love the Audi brand and would recommend anyone buying a new car to take a drive over to Audi Queensway.
Professional. Friendly. Knowledgeable. Responsive. That's all what's needed when purchasing a new car.
Your dealership needs to know how to set up the Audi mms for my car. The service guy told me he had no idea. He told me that it needed to come in for service. They are very unproffessional. Due to I phoned Barrie and they told me it was a simple procedure. You need to inform your staff. For an 2018 S4.
I can not express enough how amazing my car buying experience was.
Aubrey Sandy went far beyond my expectations of what a car dealer should be . His knowledge, friendliness and understanding of customer service service made my car buying adventure fun and pleasurable. Aubrey has made a life long customer out of me .
5 Stars is definitely not enough to rate his services !!!!
It should also be mentioned that Taylor in financing was also amazing and contributed to the amazing experience !!
I cant speak highly enough of this dealership and its employee's
I had a great experience purchasing from Audi Queensway. Blake Elliot provided the best service I have ever had in purchasing a vehicle. He was very efficient and provided a stress free experience.Taylor Symons as well was excellent and very knowledgeable, and set everything up very easily for me. Thank you again, and maybe one day I'll be back to get that R8 :)
The customer service we received from Reggie and Blake at Queensway Audi was top notch. They responded to any questions that we had immediately and the process of trading in my car and purchasing a new Q5 was stress-free and we always felt like VIP.
Thank you!
Boughtt a 2-year old "Audi Certified Plus" A7 from another Dilawri Audi dealership and had it shipped here. The finance manager (Adam Colacitti) who helped me with the paperwork and getting the car was brilliant- if this review was based solely on the purchasing experience with Adam, would be 5-stars! But unfortunately I made the mistake of asking for a safety as well since the car was switching Provinces. And despite the fact that this was already an Audi certified plus vehicle, and despite the fact that they only took 10 minutes to look at the car for safety (literally- I saw the car come in and they gave me the safety within 10 minutes), they still charged me $280 for the safety, saying that a safety takes 2 hours of labour? Makes me wonder what the dealership does in the "300+ point inspection" that they brag about for their Audi certified plus vehicles? I guess far less than a safety check? In any event, I have 40 years of car purchases ahead of me, and this first experience with this dealership has taught me where I won't be doing business... Hope Adam decides to move elsewhere so I can do business with him again!
Im sure purchasing a new car is a fantastic experience, the service however...
Every time I get my car serviced here I feel rushed. The staff (although they are nice) do not seem to be very knowledgeable or have my best interest. Its to the point where I just call other Audi dealerships to get my answers, and I usually do, without having to wait for a call back because the staff is not aware of the simple or common issues or its too busy.
I had a nail in my tire (probably should have gone anywhere else for this) so I went to Audi (its was snowing) and I asked to forgo the car wash as its pointless due to weather. they charged me $80 and I waited for an hour and half!!!!!! for a nail!!!!!
the manager simply said they have "mechanics with different skills sets working." if it takes you that long to remove a nail from a tire then maybe you should consider a different position.
they always offer me the shuttle, half they time they drive me the other half they don't because I'm "too far"(takes 7 min to get to my house). some consistancy and reliability would also be nice. its gets tiring arguing "you guys drove me last time"
Audi Oakville is looking better and better!
* and to the "managers response" I have never asked for a shuttle during peak hours. usually 11:30-1:00 to avoid such issues, because who has time to argue about a ride?***
just had my first first service at Audi Centre Oakville and they were AMAZING!!! for my loaner they offered me and Audi......I remember when Queensway offered me a car, not only did they want me to pay $20 a day but they offered me a TOYOTA!!!!! I almost injured myself from throwing my head back to laugh.....you guys are a joke!!!
The receptionist was phenomenal, she introduced herself her name was Amelia and she directed me to a salesman promptly. So hospitibal. Very rare to come by.
friendly staff and good services but listings are more expensive from dealership.
My wife bought a used Volvo car recently and we're very satisfied with the customer service. Our Sale Rep, Marti Sison is an expert and professional. He provided us all the information with prompt actions from the beginning to the end. Fantastic experience.
Thank you Marti, You Rock and Roll!
I had the pleasure of finding a beautiful used car at Audi Queensway!
Great service from Aubrey And Wayne made the whole experience terrific.
A very happy customer!
Sincerely ,
Michelle
Aldrin is the best! Absolutely the best customer service from him. He always listens and finds solutions. Audi Queensway is trustworthy and I would recommend anyone who wants to get their Audi serviced or buy Audi to go to Audi Queensway. Thank you again for your service.
We had a very enjoyable expierience at Audi Queensway. Shortly after we arrived we were introduced to Phil Steadman who had us driving away in our 2016 Audi Q5 within a couple of weeks! He was very helpful and knowledgable regarding their vehicles. We also had good dealings with Taylor and Aubrey. Aubrey certainly knows all the ins and outs of the vehicle as he took the time to properly show us how to use it! Overall, we would definitely buy a vehicle here again.
I had a pleasureful car purchasing experience at Audi Queensway. My sales representative was Blake and he was a super nice and helpful person. Would recommend anyone to purchase your vehicle at this location!
I chose my Audi Specialist Adam by reading these reviews. He did not disappoint.
If you are purchasing an Audi anywhere in the GTA - my recommendation is you save time by dealing only with him.
Our interaction was genuine, candid and he was exceptionally reasonable. I issued my budget and my wants in my first Audi and Adam managed my expectations professionally, all the while stretching my dollar into tangible upgrades to further enhance my car buying experience.
He remained available throughout the process as I finalized the sale of my previous vehicle and adapted to my many (sorry!!) enquiries. All the while he kept his sense of humor, customer centric attitude and addressed a high maintenance customer.
Thanks Adam and Wayne for adapting to my needs and getting me in a car which has long been a goal of mine!
Best regards,
Bryan
We would like to thank Rob Paterson for his great service and help throughout our sales experience. He was always available and answered his phone for any questions we had. Most of all, he didn t mind us haggling, even after the deal was done. Thanks Rob.
First of all I would like to start by saying a big 'Thank You' to Adam Coacitti for making my Audi buying experience so easy and wonderful.
Adam, really went out of his way to ensure I was truly happy with the purchase. He took his time to explain and make me feel comfortable and informed about my purchase. This is not my 1st Audi Q7 but this is by far the most wonderful buying experience and a memorable one. Adam conducted himself in a very professional manner and he clearly knew a lot about the Q7 I was purchasing. I am difficult client to begin with and to know that Adam was understanding and accommodating really great. I actually got a quote my Uptown Audi and the guy gave me such a hard time; so I went to Audi Queensway. From the time I stepped into the showroom to negotiate (which by the way was a great experience but I did not have to try too hard, they gave me what I wanted without giving me a hard time) to picking up the new Q7, the experience really refreshing.
When I went to pick up the car, it came with bottles of wine, gifts and wonderful customer service. The service and welcome I received from Audi Queensway and Adam will stay with me as happy memories. Thanks You Adam and Thank you Audi Queensway.
The service and the attention to detail when the car was returned to me was exceptional from the parts department to the service department all 10 points
Good job Audi Queensway on behalf of Marcela Romero
Aubrey Sandy has provided the best customer experience in purchasing a vehicle that I've ever had. He was thorough, responsive and respectful, and worked diligently to coordinate and meet the timelines of all activities. Today, I'm so enjoying my car, but when it comes time to replace it for whatever reason - I'll be reaching out to Aubrey at Queensway. Thanks, again Aubrey.
I have a ongoing business relationship with Queensway Audi for almost 9 years now. Really good bunch of people who take pride in their work, well organized and ready to help out. You really feel like you're cared for when you're there.
I was extremely happy with the sales department at Queensway Audi. Adam Colacitti was very professional, very informative and didn't use any pressure tactics whatsoever. Thanks Adam!
Great sales experience, awesome after-sales, and effortless service. After numerous family purchases under the dealership's old and new ownership, would recommend Audi Queensway to any and all potential Audi buyers. Taylor Symons and Phil Steadman went above and beyond to make sure our experience was exceptionally comfortable and thoroughly enjoyable. Looking forward to our next one...
My issue is with the servicing of my 2017 Audi A4. I brought it in to Queensway July 10th 2017 for a scratch on the windshield that had been caused by the clip coming off the wiper blade. Also it was due for it's first oil change and the foot swipe trunk release wasn't working. Aldrin from service came out looked the car over and we discussed the 3 issues. my car sat on the lot for 3 days without moving. I called Aldrin and he said they were waiting for the trunk part. The next day Aldrin called me and told me to come get my car. The windshield and the trunk issue had not been dealt with. Aldrin was out. I've called several times and spoken to Aldrin , he is good at returning calls promptly. First he said they were waiting for the trunk part, but it apparently wasn't the only issue in that last time we spoke, August 4rth, I said forget the trunk for now , just fix the window..he said he'd passed the message on to service to book an appointment. It's August 14th and I have still not been contacted and will now be calling again. When you pay nearly $60, 000 and buy the 10 year warranty and offered coverage you don't really expect to be treated like that. Either they are swamped and under staffed, incompetent, or warranty issues aren't a priority. Either way Queensway Audi is dropping the ball big time to the point I felt it necessary to write the only dealership review of my life at 54 years of age.
Had my transmission serviced here cost me 3400$
About 3000kms later broke again
3400$ for nothing their warranty doesn't cover anything
On my third vehicle from Audi Queensway. Every time Blake and Chris have provided over the top exceptional service, answering all my questions, arranging test drives, and getting me into the right car. Great guys, great sales staff. Highly recommend.
Just ordered my new Q5, great people, easy to deal with, highly recommend! Taylor & Ryan were a pleasure to deal with. A++
Both Aubrey and Taylor provided my wife and I with amazing service on the purchase of our new car. I would highly recommend Audi Queensway and specifically Aubrey and Taylor the next time anyone is looking for a car. Fantastic end to end experience.
Customer service 10/10. Thanks for great experience Adam and Justin# Audiqueensway# best offers..
Great dealership and staff, clean and very professional.
We had a fantastic experience at Queensway Audi. It is a very warm and welcoming environment, with all of the staff going out of their way to help; from reception to sales staff to management to finance team. When we look for another Audi in the future, we will definitely be going back to our salesperson Reggie. We appreciated his kind, genuine, no pressure, honest and light-hearted approach with us. It made the whole first Audi purchase experience easy and more fun for us!
My girlfriend and I had excellent experience in Audi Queensway with Aubrey and Wayne! We got our SQ5 last week and the whole process of buying this amazing car was smooth and enjoyable. Aubrey is definitely the salesman you want to work with. He was extremely friendly and knowledgeable. I could feel that he is very passion on cars and also he is professional at different aspects such as custom service and information of different cars. Moreover, he gave me his personal number and kept me updated about the car status while it was transporting from Germany. In addition, Wayne made all the paper work without any problem and also helped us to get the best deal. Both my girlfriend and I appreciate these guys' help and I am already thinking to get the RS7 in the future from Aubrey and Wayne at Audi Queensway!
perfect experience I had here! I got my Audi a5 2015 only in 2 days. Fast and reliable service that Wayne Custodio and the audi team provided. If I buy another audi I will definitely come back here again!:)
Just left with my Audi A4 the car is absolutely amazing and I will definitely be back for my next car and every car after that. Brian Miller in sales was excellent and everything I could have expected, he made me feel confident about my purchase and answered all of my many questions with ease! Justin in finance was great in going over all the warranty s and made the contract simple and easy to understand! Erik Nawrot in service was great in introducing himself and was very helpful and made me feel comfortable bringing the car there for every service. Thank you to Audi Queensway for the amazing service it definitely made buying my first car an experience I will never forget!
This dealership is impecable ! I dealt with Joseph Brozovic... he is an amazing dedicated profesional which handled my audi experience from A to Z ... seamless and perfect. Absolute gentlemen!
We had an amazing experience @ Queensway Audi. Peiman is incredible! Thanks!
The first thing I would say is to never opt for the maintenance package. It s their way of obligating you to keep coming back and not getting second opinions. We have a 2015 Q7 with a maintenance package. After about 6 months, our Q7 started producing an inordinate amount of brake dust on the front rims. They explained it away as normal. Your rims being black a week after washing is not normal, but oh well. At around 50k, they said we needed new front brakes and rotors and new tires. About 2200 dollars. And still heavy brake dust. OK. At 70k, they said that the rear tires need to be done. And a new battery! By now, I don t trust them. I take the Q7 to a reputable mechanic. Guess what? Battery is fine. Front brakes at 50% and rear at 30-40%? Another thing to add is that out of the 3 years we have had it, the brakes have squeaked for half that time. This is a luxury vehicle! Their reasoning? Perfectly normal for high performance brakes. The other mechanic said that they used the lowest quality available. Last time I buy from them.
Note: I received a detailed response to my email after they posted the response below. Among the explanations: "While I understand the frustration regarding the brake squeal and brake dust accumulation on the rims, I want to assure you that these are just part of the normal operation of the vehicle." I don't recall seeing that in their marketing materials for their 70K Q7.
My husband and I recently bought a used vehicle from Queensway Audi. Our sales rep was Marti Sison and he was great! The vehicle turned out to have a few issues and we had to take it back for service. Marti was so helpful and accommodating. He made sure we had a loner vehicle while ours was being repaired. He also made sure everything was perfect on the vehicle before he gave it back to us. We are very pleased with the way Marti took care of us. Very happy with the vehicle and fair price.
Just bought a new car form Karin. She was terrific. Did not rush me at all. Made sure she answered all my questions. Gave a me a very fair price and arranged delivery to suit my schedule. Also Adam in finance was very helpful in helping me decide what additional options to buy. I love my new S5 with black optics. She's a beauty!!
I bought my new TT roadster today. Very happy. Thanks to Ryan Fosbery for making the deal happen. I had an excellent experience with the dealership and Ryan and most importantly the car is a dream come true. I will remember this day through my life.
Amazing experience navigating the sales process with Brian and team at Audi Queensway. Brian took all the right steps to understand my needs and offer everything I wanted within budget, and I couldn t be happier. If you re thinking about an Audi, go pay them a visit!
Aldrin the service advisor started swearing at my poor mother who went in for service. I explicitly asked to reprogram the ECU and he charged $175 for a diagnostic. I tried starting the vehicle and it didn t turn on. The engine light was still on. This is after leaving the vehicle for 4 days!!! You guys should not be allowed to be classified as a service center. It s a rip-off center.
We have an account here under a different monicker and the parts department has never disappointed.
We recently leased Audi Q3 at Audi Queensway. It was such a pleasant experience. Our sales advisor Blake Elliot is amazing. He is very patient and helpful. He walked through the vehicle with us when we pick it up, and make sure we have no other concerns before we leave. We love our new car and the Audi racing bear Blake gave it to us .
Friendly staff, great salesperson with good follow up service. Love my new car. I have been a loyal Japanese car customer for so long now Im converted. Test drive Infiniti, Mercedez and Lexus, Audi came out on top and with their promo and all those standard features, cant beat it.
I purchased my second audi from Aubrey Sandy at Queensway Audi not long ago. Aubrey makes the process flawless and quick and is always a pleasure to deal with. Will definitely be back soon!
Bogdan Constantinescu is wonderful in Audi Queensway. His service is fantastic. I like this man.
Audi Queensway offers the best of the best service. Definitely 2 thumbs up for the team and my ABS Aubrey!! Definitely look for him when choosing a Audi.
Buying a car can be a stressful task. However, if you do your homework and pay a visit to Audi Queensway and talk with Adam, you can be set on the path towards finding a car that is perfect for you. Adam's optimism and energy is a welcoming factor that matched my excitement towards the purchase. His friendly demeanour and professional knowledge ensure that the whole process went as smooth as the ride itself. It has been an enjoyable experience and a pleasure working with Adam. I am really happy driving the Q5 using the Audi Drive Select in the Dynamic Mode, it becomes a different beast altogether.
Thank you Adam for putting it all together.
Bogdan
Was scheduled for an oil change. Had to wait for 10 minutes standing up to just check in, no waiting area or any other luxuries like that. The attendant had no idea the specs of my car even though I had given my VIN when booking the appointment. Finally, was told it would take 3 hours; for an oil change?! The reason, I am told, was because it was a bit busy. No idea what the point of having an appointment is. Won't go back.
We met with Justin and test drove a Q7. Although it wasn't quite the vehicle we wanted, we still had a pleasant experience and were bummed that some of the features the Q7 were not what we thought. (our mistake for not doing the research)
Justin was really down to earth and spoke on our level. Really wish we could've made a deal with him.
Would recommend if you're in the market to buy an Audi.
We had an amazing experience with Blake Lively at Audi Queensway! We were short on time and needed to make a quick purchase before the May long weekend. Blake facilitated this process in a very FUN and seamless way. We didn't question his recommendations and his in depth knowledge of our options. We ended up going with an Audi Q5. We were taken care of right up to the last minute! Thanks for all of your help Blake!
After 3 months seeking for the perfect used audi A4 technik s line in quebec, i decided to expand my search to ontario until i found queensway...
i was served by marti and this guy was just amazing, great customer service experience, very proffesional, he took care of everything specially all paperwork between ontario and quebec, you want an audi? go see this guy..
special thanks also to lorin jin, the financial buddy that took allthe time to answer my questions.
i m happy with my purshase and not regretting 1100km ride from quebec to etobicoke for my audi!!!
Impeccable sales experience, knowledgeable and patient staff. I will get another car from the same folks anytime - they know their stuff, do a great job at need assessment and do not force you to spend more than you have to. However, the same cannot be said about the service and customer experience at the service centre. The first 2 times that the car went for service, they did a great job - the car came back nice and clean, they gave us a proper luxury rental car, and most importantly, they informed us when to come and pick up. Since, then the service experience has taken a nose dive - the car never comes back clean or properly washed, they cheap out on rental cars even if you offer them to pay for the upgrade, and the worst part is that no one calls you once the car is ready. I had to call 7 times and leave 2 messages to get a status update on my car recently - no one picks up the phone or bothers to call back. Finally, I had to drive there to find out that the car was ready and the person in-charge never bothered to call. The rep at the desk - I wish I could remember his name lied to my face that they were trying to reach me and they left a message. I showed him my Recent Call history and Voice mail list to prove him wrong. Other than the lady at the triage, everyone else seems to be lost and unhelpful. I think there is an opportunity here for some front desk training. Here is a tip from someone whose job depends on managing customer experience and NPS - luxury car market is competitive and customers have more power, choice and the money to spend. Great Sales experience, if not followed up with superior customer service is the Achilles heel of this business. Customer loyalty is earned not bought with discounts and offers.
If you are in the market for pure automotive bliss, please do yourself a favour and get an Audi.
If you want the perfect buying experience and excellent customer service, please book an appointment with Peiman Najjari at Audi Queensway.
To be fair, i'll admit to my bias; I just drove off the lot with my 2016 S5 yesterday. What a car! This is after trading in my 2013 A5, also purchased from Peiman at Queensway Audi in 2013. Two cars in less than three years.
Peiman is soft spoken, is understanding of my needs, full of integrity and completely transparent. I am not an easy client and he dealt with me exactly as I expect him to.
Thank you, Peiman and Audi Queensway. I love my new baby!
Solid experience. Aubrey Sandy was as down-to-earth and as low pressure as they come. One of the very few car dealers I've ever encountered that treated me like a human being and not a sales figure. Super patient, and took the time to get things perfect. I couldn't be happier with my new ride. Thanks Guys!
2011 Q5 -Won't start. Originally was told that it was Timing chain $4,000 but Dealer ended up replacing fuel pump and control module - just over $1,700. Could be cheaper at a non Audi service/garage? Overall Chris G. was courteous and helpful and answered all my questions. Dealership is new and clean. I gave 3 star because of price.
We are so proud to be a part of the Audi Queensway family. My experience as a customer was wonderful. Thank you so much, Blake Elliott and Gustavo Ilson your friendly and professional services were unbelievable. We would recommend anyone to become part of this family.
Gisella & Gord Wenner
Just completed my second purchase from Audi Queensway and I expect that to continue in another 5 years or so. I'm loving my new A4 (The 2017 model changes are awesome) and If you're looking for a fun, pressure free informative buying experience this is the place. I worked with Ryan this time, and I'd recommend to anyone looking for a new car, you won't go wrong with him. I've also had the good fortune of being taken care of by Laurie over the years during scheduled maintenance and seasonal tire visits and she's super helpful getting you what you need and on your way, as I'm sure the whole team is.
Thanks for the great service once again and like I'll said we'll do this all over when it's time!
Had an amazing experience with Audi Queensway, especially with my Brand Specialist Aubrey Sandy and Adam Colacitti. By far a great experience start to finish. I'd highly recommend if your looking for the perfect Audi definitely make an appointment to see Aubrey.
Audi Queensway is the best! The whole team is amazing , professional and friendly. Thank you to Blake , Reggie and Jay with your help today.
Also to Lori for always being on top when it comes to service.
We recently purchased a new Audi Q5 from Queensway Audi. Our Salesman Adam Colacitti, although new in the sales industry was refreshing to deal with. He knows the products well and was able to answer all my questions. The delivery day went flawlessly and he was very accommodating
Buying a car with Blake with so easy and effortless! I'd highly recommend
him for your next car purchase. He was kind, honest and knowledgeable! Truly a great experience with him at Audi Queensway.
If you are looking for an Audi in GTA, this is the place you would go. Amazing customer experience (thanks Blake Elliot). We tried couple of dealership and finally landed at queensway audi, eventhough it was little far from where we live. Right from test drive to vehicle delivery it was such a pleasant experience.
I am very pleased to share a great customer service experience with Michael Favaro. He took his time to explain things and steps needed to resolve the issue. To me he went above and beyond with his customer service skills. I am pleased to do business here when people like Michael make the experience as easy and stress free as possible.
Alasdair of Queensway Audi is amazing. He raises "over and above" to new heights. We are in the early stages of looking for our first Audi and Alasdair has been incredibly helpful, patient and just great to work with. The most stress-free car shopping experience ever.
Best car buying experience I've had, great sales staff who really understand the importance of your purchase and go the extra mile to make sure you're satisfied. Bought a used vehicle here, off make and they did everything they could to make sure that I was happy with the vehicle even though it wasn't new or even an Audi. Won't hesitate to contact them again.
Great service people. However, the service was slow. It took all day for a straight forward job.
audiqueensway.ca
