I am very satisfied with the service Blake Elliot provided me during my new Audi A3 E-tron purchase! Blake is very talented and friendly guy and he knows his staff very well! I was doing the test drive with him and he explained all the features the car has.
When I came to pick up the car he showed me how the charging cables work and how to connect them together if I want to use them at home. We went through all the features in the car in great details and how to configure them.
Taylor Symons helped me with my additional warranty purchase. He explained step by step what my options are so I could choose what I need. Thumb up!
I am very happy with my new Audi and the overall experience at Audi Queensway. It was my pleasure to meet you guys.
5 starts to both of them! I recommend to work with them when you are planning to by a car! Thank you!
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You sold an Audi A3 Etron to my wife. You were right. It is the perfect car for her. She barley uses any gas and we just got the gov't rebate back. Thank you very much.
I would recommend anyone thinking about buying an Audi to seek out this salesman. He actually does help you get the car that is best for your needs,
I visited the dealership just recently and I can say that I was really disappointed with the customer service we received. Firstly, it was really hard to find someone to talk to as we entered the dealership. We ended up walking to the Service Center, where a very nice young lady offered to go find someone to help us.
After we were advised that someone would be with us shortly, we waited for about 15 min till the person came to greet us, but we did not get bothered by this. What bothered us was the interaction we had with the sales person who, after telling us how deep the pockets of the owner were and how he had sold very expensive cars that day, tried to wash his hands off and get rid of us when we inquired to take a look at one of the cars we were interested in. After thinking about it and telling us that it wasn't the right moment to accommodate our request as there was a very special event going on at the dealership, he finally offered to unlock one of the cars for us to take a look. However, he didn't even bother to stay with us as we were looking at a car from the inside. He unlocked the car and told us that he had other appointments and that the car would lock automatically 40 sec. after we leave. Should we have had any questions or inquired any further information, we wouldn't have known where to go as we weren't offered any further help.
Perhaps the fact that we were not going to buy a car right at that moment turned the salesman off. However, they lost a customer who would have bought the car in a month. I believe, as a customer, it is only fair to go through an information gathering process before you even try to buy a car and that shouldn't be seen a waste of time by the seller, regardless of who is representing the seller. I doubt I will go back to this dealership to book a test drive nor to conclude a deal for a purchase.
Wayne -- Thank you for a great deal on an Audi A4. You went above and beyond to make the transaction fun and easy. I did not feel pressured. You were knowledgeable and helpful in everything. I certainly recommend Wayne to anyone looking for a new or used Audi in Ontario. Thanks for the great experience.
I bought a car over the phone during Covid and Marco was nothing short of amazing! Super easy to work with, seamless paperwork and so communicative. This is my third Audi and this is my best experience so far! They're so professional and so personable - you will walk away completely satisfied. I have dealt with other Audi dealerships but this is hands down the best one! Highly recommended. Their cars are in amazing condition. We ended up buying a Merc 450 two days after buying the Audi - and we're super happy with that too!
I purchased my first Audi from Audi Queensway last month. Blake Elliot made the entire process very easy, very comfortable and his knowledge of the vehicle was excellent. On delivery day, Blake was efficient and made the walk through of the vehicle a great experience! Thank you Blake and Team , definitely worth the drive from London!
I had a complex deal that Adam Colacitti was able to stick handle all the way through. Adam is great to deal with, he is personable, knowledgeable, and extremely helpful. I picked up my new vehicle today and he took the time to go through all the features with me, and answered all my questions. I'd highly recommend working with Adam and as a bonus it's a great dealership to deal with compared to a few other Audi dealerships that I tried working with. Overall great experience.
This is a great dealership. I used to get my car serviced here 5 years ago, and I picked it over all the other Dealerships because of the quality of their service and attention to detail.
I was looking for a new car, so I came here after having some umm... "questionable experiences" from other dealerships, and I Just bought a 2017 Audi A4 from Aubrey Sandy. He made the experience smooth and enjoyable. He kept me posted and answered any questions I had promptly. He also went above and beyond by setting me up with a last second (literally) loaner car for one night.
My experience at this dealership was phenomenal. The cars are great but the service from Ross was even better. He was so patient and very, very knowledgeable about the car features and costs. Ross is a great asset to this dealership and is the main reason whey I look forward to coming back and getting a vehicle!
I just wanted to thank Wayne Custodio for all his knowledge and help with our purchase of our first Audi. Wayne was instrumental in our final decision to buy our vehicle. We had just been through a rough time with Ford and were very unhappy with that vehicle and service. Upon Arrival we were greeted with a smile and it only got better. I have made several referrals to my friends and encouraged them to visit. We are proud to be part of the Audi family and Wayne and all the staff made us feel welcomed.
Was thoroughly pleased with the professional service from Reggie and the team at Audi Queensway. Very quick responses and helpful service throughout the whole process. Very happy with the new car.
When the Ford government cancelled the electric/hybrid vehicle rebate, Joseph Bronzovic, the Audi Queensway sales management team (Chris Lang, Phil Steadman, Taylor Symons) and regional management pushed the plant in Germany hard to have my vehicle delivered weeks ahead of the promised delivery date so I could still qualify for the rebate. I am forever grateful to them for saving me thousands of dollars. In addition, Joseph Bronzovic provided stellar customer service on so many levels - he was enthusiastic, passionate, attentive and treated us like VIP's throughout the process. He anticipated all of our needs and even very kindly threw in some extras at no charge. He truly cares about people. We got the red carpet treatment when picking up the vehicle - this was such an amazing, unforgettable experience! I was also impressed by Adam Colacitti and Taylor Symons. They were warm, friendly and very knowledgeable and made the financial aspect of the purchase feel painless. I would highly recommend this dealership to anyone looking to purchase an Audi. Best sales experience ever!
Went to see Ross for a 2018 Audi S5 and I knew he was going to earn my business. He was patient and answered all my questions. Made this guy take me to the lot way back behind the dealership twice and he did it with a smile. He fought to get me a fair value for my trade. I am very happy with Ross and the Queensway Audi family for hooking me up with a brand new jammed 2018 Audi S5 coupe. I will be back for the R8...
Special shout out to Taylor and the used car manager for playing their part.
But First i wanted to say thanks to everyone on this review page. Without "You" the reviewers, i would have traveled to the worst dealership and would've received the worst deal.
I'm sure everyone in audi queensway is amazing but i had the oppurtunty to deal with "Down to earth" Adam and Andrew The subtle "closer". Adam made sure we were within the range of our budget. When i had some questions he would get back to me as quickly as he could and We didnt feel we got pressured in anyway.
Overall,The deal went smooth where both sides agreed on a final price.
Again, the car looks amazing the drive home from the dealer is priceless!
I would definately recommend this place to everyone includings those that i know....By the way, where can i add 5 more stars here.
My daughters and I are extremely happy with the experience we had at the Audi Queensway. We bought our dream car there, the 2018 Audi S5 Quattro Technik. We are very thankful to have had such unique, and outstanding service from Joseph Bronzovic. He was very helpful every step of the way, and exceeded our expectations throughout the process. Joseph is extremely professional, and a wonderful man at heart. His drive, and passion for Audi can not be matched. If you are looking into getting an Audi, you absolutely have to see Joseph!! I hope that Joseph has been recognized, and rewarded for the extraordinary service he gives all his clients. Not only have we left feeling like valued customers, but we feel like a part of the family. We did finance our car & Wayne Custodio, the finance manager , made that happened with his professionalism & knowledge! Thank you to Joseph, and his wonderful team, for making our dream possible!
I knew I wanted an S3, about a year or 2 old but didn't see any on their lot. Connected with Aubrey and saw the car a few days later. Was a fantastic experience and bought the car that day. Normally hate dealing with the extended warranty and extras but Wayne great as well. Explained it all and didn't try to push the useless stuff. Get the Ceramic Pro, paint will look brand new when it's done.
I just had my first service experience and couldn't be more impressed. The seat sensor in my car had been acting up so I drove over after work and got there just before close. Steve came out of the shop to look at the car and took the time to explain explain what was happening, just a sensative sensor and made an adjustment on the seat.
By far the worst customer service I've ever come across. I ended up doing a lease with this dealer & returning the car was a complete nightmare. I tried reaching them via phone calls everyday asking about simple questions such as what tires to put on the car for when I return the vehicle & nobody returned my calls. I had to make a trip down to the dealership to get my question answered & STILL nobody was able to help me because the manager decided to step out early. The staff are very bad at communication & the managers are never available to talk. I had to pretend like I was interested in getting into another lease to even get the attention of the manager to talk to me. I highly suggest going else where as these guys are the worst. Audi Queensway will treat you like a king before you drop the cheque off & take your vehicle but afterwards GOODLUCK you are nothing here. I leased an Audi from these guys & I am a loyal Audi buyer but I will never return to this dealership again. Avoid these guys or go through the nightmare I went through.
Many thanks to Myles and Jordan for their expertise in helping me figure out the installation of my cabin filter which I thought would be easy but they figured it out Queensway Audi rocks
I had an excellent experience at Queensway Audi. I was working with Steven Galaski on a difficult deal, and he made it happen! He was professional, knowledgeable and a pleasure to do business with. Many thanks to Adam, Rolan and Justin as well. Im so happy with my new Q7 and look forward to dealing with you in the future.
The folks at this dealership are very helpful and don't try and push you towards anything. We worked with Ryan Fosbery, who was knowledgeable and on the ball about all the questions we had. Even prior to us coming into the dealership, Ryan had done his homework on what was available based on what our "wants" were and had the options available to us. This was extremely helpful because it was our first car purchase, which was just an exceptional experience. It was very efficient process and no bullshit at all. We ended up purchasing that day the A5 and am very happy with it! I would highly recommend going into this dealership!
Folks at Audi Queensway were excellent. Customer appreciation at it's finest. Marti was great and was very helpful. He took his time to answer all the questions I had. Adam was great as well and was very patience while explaining all the details. Overall very good experience. Will definitely encourage everyone to visit this place. Thanks Marti & Adam and Audi Queensway!
I had a great experience at this dealership, I was accommodated promptly for the appointment time I needed, they had an excellent inventory of cars and appraised my vehicle right away. Colin was a very knowledgeable specialist and I was very happy with what he offered me.
Excellent service and follow up. Blake has been fantastic to deal with. Highly recommend Blake and the Queensway team if you are in the market for a vehicle.
Looking for an new Audi ?? Then look no further then Audi Queensway, and expect the best experience you will ever receive when you purchase a new vehicle. All personnel are excellent, but I had a truly amazing experience with Ross Ramsay. I would highly recommend Ross Ramsay as every question I had him, he had answered for me and if he did not know, he was quick to find out for me. Truly an amazing experience and the new A6 I got from him, is a nice machine !!
I bought my first Audi this month with Colin and he made this experience and transition very easy for me. He was super nice and helpful, was able to answer all the questions I had, quick responses via email. Everyone at this location made me feel welcomed and right at home. If your looking for a new car would definitely recommend this location and ask for Colin he's amazing!
Ross Ramsey, this is the guy that you're looking for when you walk into Audi Queensway. Ross has honestly treaded me like a friend throughout process of ordering and talking delivery of my new 2018 RS3. My car had a few hiccups in the beginning, everyone in the dealership from management to technician assured me that the problem would be resolve quickly and Ross kept me up to speed on the progress. I highly recommend Queensway Audi to purchase your car from, and to do yourself a favour, Look for Ross and have piece of mind that you're gonna be taken care of when you buy.
Thanks again Ross for your Awesome service, and being a Solid guy!
I just picked up my new Q3 from the Audi Queensway. Blake Elliot made my experience at Audi excellent! He made buying this vehicle so fun, easy and informative. He makes you feel comfortable and has quick responses with the many questions I had. I would 100% recommend this Audi dealership and Blake Elliot as your Audi Brand Specialist!
I had intentions to inspect a q7 here because simply it's the closest to the dealer I'm buying from, but after I read all these reviews I won't even bother calling them. An Audi dealership shouldn't have all these negative reviews, something isn't right here !!
My wife and I came to dealership to finance/lease either Q3 or Q5 but the way the gentleman Blake talked with us ... we changed our minds. He might wanted to leave in that moment or thought Mercedes Benz looks nicer and goes better with us. Thanks Blake!
AMAZING service !! I can't thank Adam for helping me decide what to get and explaining it all again and again...And Michael is Finance to wrap it a big bow and reassuring me my decision was a good one!...
In Search of perfect car for me and my family I have been to many many dealership in past 3 months, without the doubt my experience with staff of Audi Queensway was one of the main reasons that I end up buying my first Audi from them. Thank you Peyman for exceptional service, you were not just a sales person you were a true advisor that helps me and my wife to choose the right car and the right options. From my first visit till the latest one I have never had to wait for service, even when Peyman was on training, another sales person jumped in to help us to go for second test drive. I am eager to get my audi and will track it online every day!
I have a review on Audi Uptown all the way up in Markham and Audi Queensway Etobicoke which is a stones throw away from me. Audi Queensway lost a customer due to poor attitude of sale staff who never wanted to approach me or give me the time to explain what I'm looking for. He just wasn't paying attention to me and didn't think was a serious buyer..BIG FAIL. Purchased the new Q5 from Audi Uptown in 2017. Audi uptown was recommended, Kevin approached via phone and wanted to win a disappointed customer- he did and was very good at it. Kevin took care of my new purchase. Fantastic guy, brilliant attitude towards life, great customer service skills and I'm a very happy customer..Audi Uptown wins sales Audi Queensway certainly BY FAR win servicing car. The service departments staff are always amazing from the moment you walk in and hand your keys... 3.5 stars just for servicing.
Very positive buying experience. This dealership is willing to work with you and get a deal done, very professional and fair. In particular, Aubrey Sandy is a great rep and I would not hestitate to recommend him or Audi Queensway to friends/family.
A terrific experience from start to finish! Aubrey and Adam actually shared in the excitement of buying a new car, and they were honest, helpful and informative every step of the way. The S5 was special, but their service was even better!
I bought a beautiful Audi S7 off Colin and Wayne. Colin, as my sales rep, has done a phenomenal job looking after me and the car, even post sale has done a great job troubleshooting a few things and has been very responsive - the upmost in customer service which has been special. I highly recommend buying a car off Colin, he is a class act and looks after his customers through and through.
Was in the market for a certified used and came across an ad at Queensway Audi from autotrader. My inquiry put me in contact with Adam who went out of his way to answer my questions and get all the answers to my somewhat unusual requests (switching from a coupe to a sedan because of a recent car seat addition to my vehicle and was obliged with measurements and videos to answer all my questions). In the end I found a perfect car elsewhere but next time i am in the market I would definitely return (and recommend) the dealership based on the excellent personal service I received from their staff (Adam specifically).
Purchased my first Audi, from the most enthusiastic, and passionate sales person, I have ever had the pleasure to meet. Natalia was knowledgeable, but super fun, and warm! Best part for me, was how she handled so many of the details for me. I am so happy to be part of the Audi family.
Great customer care, individual approach. Sales are sales, but these guys do their best to help you chose what you really need. Specifically Marti was great and very direct. A small post card sent to us a few days after the test drive was a nice gesture. I don't have to say anything about the cars. Audi will always be in my top 3.
I had a great experience at this dealership - Ryan Fosbery, the Audi Brand Specialist that I worked with, was extremely helpful and instrumental in getting me into the car I wanted. Sales staff at this dealership were patient and professional, and really helped me buy into this brand. I'd recommend this dealership to anyone who wants to purchase a car from honest, passionate and experienced sales professionals. I feel like I can always use staff at this location as a resource to ensure I'm supported and accommodated with my vehicle purchase. - John
I picked up my new car a week ago and it s amazing! Karin was super helpful, friendly, and went out of her way to make my car purchase experience a smooth one. I know I am in good hands for any future service needs at Queensway Audi!
For several years we have been customers of Audi Queensway and Mark Webber. He has made the purchase, ownership and service of our cars effortless for us in a very caring, professional and personable way. We feel extremely fortunate to have been referred to Mark by a close friend many years ago!
We were immediately felt welcomed and had a very pleasant experience in shopping for a vehicle. Steve in sales and Justin in finance were amazing. I'd have no hesitation in recommending Audi Queensway to anyone looking for a quality vehicle.
A1 experience purchasing audi tt rs with Reggie. Extremely knowledgeable about the car. Reggie also helped get the price I was comfortable paying. Looking to buy an Audi definitely go see Reggie at Queensway audi
I recently purchased a 2018 Audi A6. I must firstly say that new showroom is very nice and that the staff made my buying experience a very memorable one. Specifically I would like to highly recommend Marti Sison as he was very energetic and helpful in the whole process.
Purchased a used VW GTI from Audi Queensway Feb 2020. From start to finish the staff were fantastic. I pre-booked the vehicle viewing with Bogdan from sales who had the vehicle ready to go upon my arrival. Bogdan was knowledgeable regarding the vehicle and the background details involved in the purchase. I felt no pressure to go ahead after test driving the vehicle.
They were upfront with me regarding pricing and had an ear for reasonable negotiations. As part of my purchase price, I had negotiated all four rims to be refinished as they were badly damaged with curb rash. I was assured the rims would be immaculate and I was blown away by the results.
They had a few of the typical dealer "add-ons" on the initial itemized invoice (anti theft etching and other non essential fees) which they removed upon request.
I live an hour away from this dealer, with many other AUDI options littered along the way but I would without hesitation make the trek down to these guys for another purchase when the time comes.
I had an appointment with Marco Mantenuto on an A5 coupe. I pulled up to the dealership and knew I was in trouble as I spied a white on red S3. This was my car and Marco and Ross went above and beyond to make this dream a reality! I really felt like part of the family during, and even after the process. Marco still follows up to make sure I am happy, and any questions I may have are answered, and I'm sure this will be a friendship for years to come! Thank you Marco &co.
A huge thanks to Aubrey Sandy for delivering great customer service to my wife the other day. Everytime we walk in it feels like talking to a friend and not a salesperson.
What an amazing experience I had at Audi Queensway! I never thought that buying a vehicle would be so effortless and fun! Thanks to Aubrey Sandy! He was knowledgable, professional and friendly. Aubrey was able to answer all of my questions. Thanks to Wayne assisted with the process and who also took my calls and answered my questions! I received outstanding service at this dealership and would highly recommend it! I love my new Q3!
I have had my new vehicle for about 6 months now and the sales rep (Marti Sison) & Finance Advisor (Eric Cheung) were 100% correct when they said I would love this vehicle months after buying. They were so pleasant at the dealership and did everything possible to make the experience productive and rememberable. Very happy to have bought my Tiguan here and I don't regret the decision at all!
I was exceptionally happy with the professionalism and the help with buying another Audi! Adam Colacitti Helped me with all my needs and we were able to get me into a vehicle that I wanted with ease!!! If anyone is looking for a great customer experience and professionalism, get a hold of Adam!!! I would and will buy another vehicle from Queensway Audi
complete disorganization. the place is total chaos and they are extremely unhelpful and unapologetic with servicing delays. understaffed in the mechanic department and it will take ALL DAY to get even a minor job done. they don't tell you any information about when the car will be done and you have to keep calling and hearing them tell you "we have a lot going on, call back in a few hours" well past the original finish time. if you want to avoid headaches do not service your car here. hands down the worst location I have ever been to.
Fantastic service, very transparent and certainly accommodating to any asks - would recommend the dealership for any Audi purchase or lease - Doug, Aubrey and Mike were really good.
Excellent experience with Audi Queensway. Aubrey and Adam were superb to work with! By far the most pleasurable car buying experience I have ever had. Thank you!
I recently purchased an Audi and had an amazing experience. From start to finish the experience was first class. I can't say enough about the service I received. If you are in the market for an Audi visiting Audi Queensway is a must. Big thank you to Bogdan and Phil for impeccable customer service. Truly first class.
When I went into the dealership to purchase an A6, it was David(Gogoladze)'s straight forward and transparent approach that prompted me to rely on him for a fair and reasonable deal. He worked above and beyond my expectations to ensure my needs were exceeded. It was a pleasure working with a patient and reliable professional like David.
Ross was efficient and keen to pick up on my specific needs. He is down to earth and also a pleasure to deal with. You can count on Ross.
I went there to check the options of buying a car. Very luxurious and spacious place with amazing lounges. However, there was only a single girl there alone who answered phones and directed visitors to sales (simultaneously!). She didn't even notice that I was there (no fault of her!), so I said hi and she told me to wait for a rep ...after about 10 min when no body came to me, I approached her again and she asked me to wait (Not criticizing her bcz she was very busy with no help). I approached a salesman by myself and he said that he was with another costumer ... so I left the building after about 15 min without anyone helping me (btw, I checked upstairs and employees were laughing and joking loudly having good time together without even noticing me!!! was I invisible to them????
Today's lesson: don't judge a book by its very nice expensive cover!!
bought a allroad from David Gogoladze David was very professional never push the sale. very patient. i would recommend David and Audi Queensway to any one i hope to keep a great relationship with Audi Queensway during all the future years.
Peiman and Taylor were fantastic partners throughout the research & purchase process - incredibly helpful, knowledgeable and quick to respond to any questions we had.
I would absolutely recommend Peiman at Audi Queensway to anyone looking for great service and an amazing vehicle purchase experience.
Excellent service at this dealership, I worked with Bogdan and Taylor and what a great experience. They were very helpful and I didn't feel pressured at anytime. Bogdan is highly unknowledgeable and professional. They agreed to a last minute change as well. I would highly recommend them to anyone and I will be a return client!
Over The past 25 Years, I have gone through service departments of many Dealerships, and I never took the time to rate them because the service was average, But Audi Queensway service department is different. Raul Da Cunha (Assistant Service Manager), has always exceeded my expectation, and has provided Excellent service experience.
I recently had my 2003 A4 repaired here and I can honestly say the customer service was by far the best I have ever experienced. I found all staff there to be helpful and polite but the 2 members of staff I primarily dealt with were Ray & Ross. Both guys offered me sound advice and could not have been any more helpful. The price was also extremely reasonable considering the level of service provided. I could not recommend this place highly enough. I will certainly be a repeat customer.
I purchased my A5 from Audi Queensway last month. Aubrey Sandy was great to deal with and ensured that the process was smooth. If you re in the market for an Audi, I recommend this dealership and I highly recommend asking for Aubrey.
I had a wonderful time having Reggie quickly help me drive off with my first Audi car! Reggie and team did a great job finding our perfect car and clearly deal with the paperwork.
I didn't realize buying a car would be as smooth and enjoyable an experience as it was but due to the team at Audi Queensway it certainly was! I got a 2016 Audi TT and Adam Colacitti guided me through the process from beginning to end, including follow-up calls. He was respectful of my timelines and was always available for any questions. Taylor made the financing simple and I felt both Adam and Taylor were being upfront and honest yet realistic about what was needed. Definitely an 5-star experience.
This location is terrible and recommend you to stay away from this dealership. They are unorganized and unprofessional in everything they do. I was forced to go to this location 3-4 times and each time ended up upset and frustrated with the quality of service. Each time i went in i had to deal with Michael which works in the service department.
The first time i went in for a recall and was told that the car would be ready before 5:00 and at 5:30 i eventually called and they had totally forgotten about me and the work that needed to be done. I ended up getting the car past 6:00.
The seccond time was for a safety light that had appeared on my dash and went in to get it diagnosed. They said that a steering module needed to be replaced which was covered under the warrenty. They said they will order the part and it will take about 4-5 working days. After a month and a half i went into the dealership and asked if they had ordered the part or not. After checking on the system they didnt even have my file or part ordered for me. After waiting a couple more weeks and a few more phone calls they ended up ordering the part after 3 months. Keep in mind they consider this part a safety related concern and needs to be addressed immediately.
Eventually i brought in my car to get the work done and again had problems to get a shuttle back home as they did not have any rental vehicles available. At 5:10 i got a phone call from Michael saying my car is ready and that they dont have a shuttle service to pick me up and i would need to come there myself. They said i could get an Uber and pay for it from my own pocket. Its Audi responsibility to provide a shuttle service for owners of vehicles that come in for servicing. Michael once again just brought excuses and was blaming others for his lack of professionalism and decsions that he had made.
Its also funny that even at the dealership there isnt even one manager or supervisor that can deal with customer complaints. They dont even try and help customers to resolve issues that come up. Majoity of the employees are rude and could careless what we think and the quality of service
I strongly believe that this dealership cheapens the value of the Audi brand and the luxurious experience you would expect to receive driving this brand. So if you want to have a better experience and avoid incompetence from the employees and management, then stay well clear from the Audi on Queensway.
Queensway Audi is the real deal.. folks. The reason they are NOT getting 5 stars, is because there is Always room for improvement.... My Sales Rep- Let's just say Au- brey put the AU- "Gold" in Audi. He was very patient, offered workable solutions and aloud me to drive like duke's of hazard... yeehaa...lol All kidding aside, he was very well informed, know is cars, and definitely was NOT disingenuous. More importantly he was committed to me- including coming in on his day off to see me off and ensure I was cared for. Oh yeah A5 baby!... The rest of the team are very good too- as for the crew in the shop- I think there is an opportunity for attention to detail- as that is what make this dealership and these vehicles stand out- DO NOT RUSH TINT JOBS, ENSURE it is complete correctly. Remember to reassemble all parts- DO NOT leave them in the car for the owner to find. Remember to put back, aftermarket items correctly- IE, child set was uninstalled, and not reinstalled- good thing I check it before placing my child in the car. Lastly- most importantly- like any great pair shoes a Man owns, the tires ALWAYS need to look it's best. Now- let me see, if Aubrey wasn't there to push his fellow team to get things in order would it have been done? HMMM - Or are they simply trying to make it hard for this rookie... the jury is out on that one..lol
Now would I recommend QA- Absolutely- I would definitely work with Aubrey for my next purchase. Taylor was very good, at closing the deal...and has an awesome pitch for selling the tire/rim care... of which I would still would have purchase, without him loaning me his car to do donuts in ... lol So moving forward, this purchase was one of my life long dreams and thanks to QA for helping me get there... As mentioned, NO Customers/ Sales persons were hurt in writing this article- the express written consent is that of me and if you have question please email me- I suggest contacting Aubrey at the dealership and he will forward the message. Once again thank QA and great work Aubrey!
I took my brand new Q7 there for a service because the side assist function wasn t working. They did some testing and told me that the warranty on my car is voided because my car was damaged and caused the system malfunction. My car was in fact never in any accident or had any damages! They gave me a report, charged me for the repair and car rental and told me that I can further persuade and have they took the car apart and find out rather or not if the problem was actually a manufacturer defect or from an accident! Everything done under my own expense of course! Update: My Q7 was inspected by a third party and Audi Canada s own technician and the reports prove that my Q7 was never damaged or repainted! I just can t understand how a team of professionals at Audi Queensway can t tell the difference between vehicles original factory paint and repaint job. I m sure it is easier to just let the customer take full responsibility and pay for a repair (even thought it should of been covered by warranty) then to actually take time to fully/carefully inspect the vehicle! If the team at Audi Queensway can t even deduce vehicle s actual problem then why are you in the auto business? Perhaps I m just unlucky and shouldn t have taken my car to Audi Queensway for repair because I didn t buy the actual vehicle there and therefore run into that issue! In my opinion, Audi Queensway not only ruined their reputation and image as a dealer but also the Audi brand in general. I ll take this whole experience as a lesson well learned and move onto other vehicle brands from now now! All thanks to Audi Queensway!
The salesman, Ryan Fosbury, was very knowledgeable and answered all of our questions. He was very patient and proceeded to help us arrive at a very good deal. I would highly recommend Ryan and this dealership to anyone.
I drive an old, beat up A4 I bought off a halk-a-holik and had to bring it in to this location for some work. The team here treated me like gold. Their customer service is just as pleasing as the quattro is in a snow storm.
The overall experience at Audi Queensway is unique. The impressive surroundings are filled with pleasant and professional staff who made me feel comfortable enough to make a decision on the spot without even looking elsewhere.
No pressure tactics, nor any desire to steer me to a particular option. Kudos to the entire Audi s team, especially Ross Ramsay! Ross was very knowledgeable, engaging, welcoming and overall couldn t have asked for a better Audi Brand Specialist.
The unveiling of the car was amazing and made me even more excited to receive the car. The explanation about all the features in the car and everything I received in terms of rights and privileges made me feel like a true King, THIS IS customer service at its best!
Ross, Wayne and Blake thank you for all your help! I love my new A5
Many, many thanks to the wonderful staff at Audi Queensway, and in particular Mark Webber, for all of the professional, friendly, and courteous service my parents received when picking up their new A4. This is a dealership that puts customers first, and it shows.
Do not take your vehicle to the service department at Audi Queensway. It's understood you will pay premium dollar to have work done at the dealership, but you are expecting to pay for Audi trained technicians, not lacking technical knowledge and a fancy dealership.
I took my vehicle requesting to have the timing chain and associated components replaced because of a check engine light and some specific errors I was getting. I was told they should first complete full diagnostics as it was major work. After which they told me it did not need a new timing chain, and that the error was sporadic and likely caused my environmental issues. The car was given the all clear.
After getting the car back I promptly noticed the check engine light come back on that night, followed by the car shutting off on the road. Once towed to a reputable mechanic it was confirmed to be timing chain related. I lost a day's worth a work, and was placed in the unsafe position of having a dead car on the road because of Queensway Audi's negligence. They never did a visual inspection, nor did they road test the vehicle. They did a quick scan, cleared the code, and returned the car to me.
Once I had the issues sorted out with my car I spoke to the customer service representative who directed me to email the service manager. After one email response from him blaming the issues on me, all further emails were ignored. That's how Audi Queensway deals with issues - ignore them and hope they go away.
Service 0/5 Customer service 0/5
RESPONSE TO REPLY FROM OWNER: Brian, I appreciate you taking the time to reply to my review, as I know how busy you are. If you read back to my last email to which you did not reply, you will see my response to those queries. All information was provided to the technicians when I brought the car in. Turns out my "self-diagnosis" provided more information than your Audi trained technicians.
Went in to this dealership early afternoon today to check out the new Q5. Stayed there for about ten minutes, unfortunately not a single employee bothered to even say hello. I am a serious buyer looking to buy a new vehicle within the next month, so Audi Queensway too bad I will be going somehere else.
Blake was amazing right from the start. Responded to my email inquiry right away and had the car in stock. No pressure and very knowledgeable guy. I would recommend any friends and family to buy there next Audi from him. All in all, I was able to pick up my new car within 1 week. Thank you Blake and Audi Queensway.
I have just purchased an Audi A4. 2018, new. First of all, our (my son was with me) contact with Audi Queensway was with the salesman, Colin Diaz. A young man, but very caring and personable and thoughtful. We were very pleased to have him as our first contact. Through the process of buying the car, he was very thorough and explained all details to us. We did go to other dealers (Mercedes and VW), but returned to Audi Queensway because of the car itself and Colin's interaction with us.
Since driving the car home on Thursday, Colin has kept in touch with me to give me encouragement and help if needed with this new car. It is appreciated.
I give thumbs up to Colin, and to the Manager, Taylor Symons. I would recommend Audi Queensway. Thank you.
This was my first Audi and I went through Ryan and he helped me from beginning to end and the whole process was very smooth. He is an easy going guy and he was attentive and I would definitely go through him again in the future. Overall I had a very good experience at this dealership.
Just had my 6th great experience with Audi Queensway. Picked up my new A5 Coupe, the 6th car in 20 plus years and highly recommend this dealership. Even in these trying times they remain safe and professional. Another Great Job David G and Queensway Team!!!
we were caught up in the VW TDI settlement and Queensway Audi was the perfect ending to it, they found that rare car we had been looking for very professional staff (Justin Spring) and very personable to my family, he stayed past closing time on a Saturday to make our deal happen, today we received our car (2015 A4) and it was as promised (even better) Queensway Audi made it worth the drive to Toronto.
audiqueensway.ca
