Queensway Audi Reviews

Went to parts department. Only one person ahead of us. Didn't take too long to wait.

Not up front and transparent about service price. One person tells you one amount and they charge you 3 times that amount when you get there and the car is done

My personal experience with Audi Queensway was excellent. Sales associate Natalia Oleynikov was very curtious from beginning to end. I never for one moment felt any sales pressure like you do in many dealerships.
Friendly, knowledgeable and she even went out of her way to get me an unscheduled test drive. A wonderful experience at Queensway.
Justifying my 5 Star review.

Thank you
C. Dasilva

Very easy to deal with, gave me a great deal on a new A4. They were reasonable and fair on my Jetta trade in. When I picked up the car everything was ready as expected, zero complaints. Adam was quick to approach me and answered all the questions I had.

I was so pleased with the purchase experience with sales person steven who helped me ordered a very limited stock model that i cant find anywhere else! Also surprised by the fast response and friendly reminders steven gives me. 100% go to for my audi needs.

Incredible experience. Efficient, professional, honest and and transparent. Aubrey showed respect for my time and made for a very smooth sales and delivery process. Thanks!

I would like to personally thank Amelle Badran for making my first Audi A4 purchase an awesome experience!!!

I picked Audi Queensway for all the great reviews and experience others had shared here and it did not disappoint!

The entire team has been great and super Awesome!! Even the receptionist Lucy... Outstanding!! Great environment!!!

Thanks again Amelle and team!

Phil Steadman is an absolute joke. The entire sales staff is extremely prejudice and very rude.

Excellent experience so far with this dealership. The sales person, Marti Sison was very passionate and attentive, and went way above and beyond, including dropping off a loaner car at our house and taking the trade in vehicle to save us time. This was next level customer service.

Aubrey sold us a Q5 recently and we couldn't be happier with our purchase. He took the time to get to know us and our needs, so we didn't end up spending extra money on a model with specs we didn't need. He was such a pleasure to work with and didn't make me feel like he was just a salesperson. Also, I had some car trouble recently and although I wasn't near the dealership, he helped as much as he could with the situation and made sure I was taken care of. Now that's how you know he actually cares about the people buying cars from him and not how much commission he makes! The whole team (shoutout to Wayne!) at Audi Queensway was amazing and has definitely sold me on staying with Audi in the future.

Quality dealership with exceptional customer service. I dealt with Reggie and Roland on the purchase of my vehicle, and was satisfied with the transaction from the onset right thought to the drive away.

Will be recommending this dealer to my friends and family.

Got into a A3 cabriolet a couple months ago & the sales associate Brian was extremely helpful throughout the entire process. Everyone at the Queensway location is super friendly & will definitely be referring friends/family. Thanks for all of your help! Loving my new car :)

Truly an awesome car buying experience. Adam and Wayne were both very nice and accommodating. Adam took the time to really explain to me everything about the car. And Wayne is great with running the numbers and making sure I'm comfortable with my payments. I'd also like to acknowledge Wayne's patience that even after office hours he still replied to my questions and inquiries. These guys rock! I will definitely come back in the future when I am ready to buy another car.

0 if I could. My husband and I went in to look at Q8 for upcoming baby. We needed bigger car for our family. It was Wednesday around 3pm. No other customers were on the floor and about 10 associates were there. We were there for 30 mins nobody cared to greet us or offer to help. Do we have to raise our hands and shout for the purchase? "Hello!!! we are here to buy!!"
Poor attitude and service. I am not buying the car and paying for these sales associates.
My friend of mine went in to same location and nobody was talking to him So he went to Mercedes and bought a car there instead.
Way to go Audi. It is a great car must be sells itself.

And I noticed all 1 star reviews, it seems like there is no effort to make a change except automated apology messages.

I came in on a Saturday to have a look at a '15 Audi S4. That's where I met Brian. I have to say, hands down, one of the best experiences from a dealer. He works with you to achieve the best deal possible. Went above and beyond when it came to putting up with me and all my questions. Highly recommend to see Brian at Audi Queensway for all your vehicle needs. Trustworthy dealer!

Blake was extremely helpful and knowledgeable all throughout the purchase process. I would definitely recommend him to friends and family. I love my new vehicle from Audi Queensway.

I'm a loyalist customer. A great location for any Audi needs. Their service department staffs are very helpful.

I have been a proud owner of Audi's for years! And I can't explain the experience I had at Audi Queensway in words... but by far exceeds my expectations and absolutely LOVE Natalia Oleynikov who is an Audi Brand Specialist. She took me through this process so easy. Felt like my best friend! I would definitely recommend seeing her, as she is very welcoming, friendly and humble with customer service and ensuring customer satisfaction! 10 star for this girl if I can. Amazing experience! Thank you

Excellent service from Domenic and Blake in the purchase of my new Q7. Very responsive and likely the best automotive purchase experience I have ever had. Thanks guys.

I recently purchased by new 2018 Q5. I met with Aubrey and Gustavo at the dealership to discuss the details. Both the gentlemen were very professional, thorough and provided a pleasent buying experience. Aubrey has been really instumental in every aspect of the buying experience and was there from inception to delivery of the vehicle even when he was on vacation. This clearly shows they care for their customers and will stand with you.

The dealership itself is great in terms of location, staff and I am happy that I went there after visiting few other dealership in town. It is because of the people at this deatership that I am a proud Audi customer.

Thanks to the Audi team at the dealership and will always recommend them.

I recently purchased a pre-owned Q3 from Marti at Queensway Audi. Marti was amazing. He made negotiating via text easy. We are so happy with our experience and will be referring family and friends to him.

I'm so excited to have joined the Audi-family this weekend!
Aubrey was phenomenal from start to finish. He is very knowledgeable, responsive and has an infectious personality that kept us smiling the whole time. If you're on the lookout for a new set of wheels...I highly recommend connecting with Aubrey!

Colin helped us to find the best car within our budget. He is a very nice person and good sale. He answered my questions not only while I was at the dealer but also many questions answered via emails and text messages! the licence plate number is a big plus and surprise in this deal! Thanks Colin!

Eric

Recently needed a new vehicle and randomly walked into this dealership and was blown away with the immediate attention I received. From receptionist to all sales on the floor, I was then greeted by Natalia Oleynikov, a Audi brand specialist who knew everything about all the models I was looking at. I must say that in my career, I ve never been more impressed with how quick, efficient and well received this process was. Natalia was understanding of my families needs for the right type of vehicle that best suited us that we now love ! Thank you Audi Queensway & Natalia!

Recently purchased a vehicle from Marco at Audi Queensway. He was great to work with, knew his stuff and communicated well (before, during and after the purchase). He helped structure the deal at the terms we were happy with. Would highly recommend Marco and Audi Queensway! Ryan was great to work with also. This is the second vehicle we ve purchased from Audi Queensway and both times it was an excellent experience.

Sales people are incredibly rude and arrogant. I went in last week to discuss possibly trading in my current Audi and Brian and Ryan barely gave me the time of day. Not sure if it's because I am a young woman or because I am not purchasing the most expensive vehicle Audi has to offer. Those two definitely need some sort of crash course on customer service. Because of my terrible experience last week I will be going to another Audi dealership to purchase my next car.

Where to begin. We leased an Audi Q3, in the past 16 months we ve had to bring our vehicle in 13 times! That s too much. They don t care, horrible customer service. It s gotten to the point that we re there atleast once every 3 weeks to 1 month. Think twice before going with an Audi! Engine problems, air bags not working, our car violently shaking, oil needing to be topped up every 3 weeks to month and a half is absurd! Can t wait for this lease to end, worse decision we ve ever mad.

Cris

I bought a 2015 SQ5 from Audi Queensway. I had a great experience with the dealership and the salesperson Amelle Badran. I will definitely go back again.

BEWARE of this Audi location!

Avoid at all costs, and take your business to any other store. It will be worth the extra drive! Worst Audi Auto Parts Customer Service ever!
They are inadequate to perform simple tasks as to get the correct part supply, even when you provide the exact part number. They not only wasted my time but money as well to drive 3 times to the location. They attempted to scam me as they did not provide the full package order. This fraud was obvious as I had ordered this before and the other locations had provided me with the full items.
Furthermore, when addressing this matter, the service workers had begun to aggressively speak in such a loud tone that this had been heard all the way at the sales end of the location. The management did not even flinch to the situation to try and resolve any conflict as it was evident with the negative energy the employees had.

Unless you re purchasing the newest top of the line model from them, they won t give you the time of day or care about your business.
Take your business elsewhere and save yourself the headache!

I would take away their stars, rate less than 0 if I could!

I recently had an excellent experience in purchasing my Q3 at Audi Queensway dealership. I truly recommend them, especially, dealing with Audi specialist, Phil or Blake. I dealt with Phil at start and he was very informative and helpful in every aspect of the purchase. He went the extra mile to make his customer happier at all times. At the end, I got what I was looking for and I couldn t be happier. I dealt with Blake afterwards and he was also very helpful. In fact, after picking my car, Blake followed up with me the next day to make sure I was still satisfied and I had no issues. This dealer truly cares about its customers and makes you feel like a family. I recommend Audi Queensway to anyone looking to be part of Audi family; especially, dealing with Phil or Blake.

very good customer service . Have valet service where they pick up and drop off your car to your doorstep for service . very pleased by their level of service .

Called in to have winter tires changed a week early, When we got there we were told that the tires in which they stored were not there and would have to come back another day.

Many thanks to Blake Elliot the Sales Manager for providing the next level service that Audi Queensway is recognized for. Blake went above and beyond and proved there is still integrity in the industry.

Had a great experience getting a new car with Reggie Duque. Very professional, knowledgeable and to the point. Would recommend to everyone looking for a new Audi.

Quick service, no hassle, friendly and professional staff. Well worth making the trip from downtown to service our vehicle.

My husband and I had the best experience with Justin, Andrew and Adam when leasing our Audi A4. Andrew and Adam in particular went over and above to provide excellent customer service. They were both approachable, spent lots of time going over the details, ensuring we were happy with the details and pricing, checking with the manager for any queries we had about the price. Nothing was too much trouble for them. We would highly recommend Audi Queensway and won't hesitate to get our next car from them too!

Very disappointed. I'm a very reasonable person, but the dealership must be doing very weak financially if you cannot afford to hire one more receptionist to pick up the phone in your Services department. I've called many times, and obviously no one returns the call or probably bothers to listen to the voicemail.

As always I went looking for a new car but not with the intention to purchase. I dealt with Reggie at the dealership. He was very helpful and accommodating so much so that I ended up purchasing the car the same day. Thank you Reggie!

I've had my vehicle here for servicing and it was fine. If you are interested in buying a vehicle however, be prepared to have them waste your time and not return calls. They are good at marketing and will send you postcards, text you, and call you to let you know of a special event. When I called to enquire about a specific car, no one called me back until I called again. The sales guy didn't know the financing rate and then promised an e-mail. Still nothing. I then called again and was told the car I was interested in was sold. Overall a pretty terrible experience. I'd suggest going a little further west to the much bigger Audi dealer in Oakville. I've dealt with them and they actually return calls.

Had a great experience here. David, my salesrep, was a treat to work with and made the car buying experience a very positive one.