Lexus Enform will not let me cancel the renewal. ...

Lexus Enform will not let me cancel the renewal. What gives completly unsatisfactory for Lexus to allow this entity to not cancel a renewal. What a pain, no address, no email to discuss, just a phone number and they can't do anything if we don't know what city a sibling resides in.
Putnam Lexus is terrific, everything was professional and efficient onour purchase of a new Lexus. I will reccomend Putnam Lexus in the future. BUT I signed up for a year of Lexus enform, which we used only a few times the first year. I called to cancel the Lexus enform, but couldn't answer the security question I was locked out of the account and unable to cancel. I then looked over the web for another way to cancel Lexus enform, with no success! Sure hope Putnam Lexus can correct the one and only problem with buying a great vehicle.