Prime Inc. Review

Great company if you are looking for a trucking school this is the start of a career

My husband used to work for prime inc at the Walmart DC in Shelbyville TN we loved every minute of it I also loved going on trips with him but than this big situation came out that Prime wanted to leave Walmart becuase they wouldn't raise their pay so Martin took over :( and my husband has missed it ever since

Prime is a great place to start your career as a truck driver. They go through the whole process from beginning to end. You ll have free hotel and the cafeteria food is not bad at all.

Excellent company to work for. Whether you're just starting out or a veteran of the game. They've got a lot to offer at any stage. I love my job!

What is there not to say about Prime?! They have the most beautifuliest facility in Springfield you have ever seen. They have so much to offer drivers....but you must be willing to put in the work.

Lost words of how terrible how they treat you. Plus you can't live off of $29.00 - $300 a week. They more you complain the more they will make it harder. I would not even give a star if I could.

Ai have my CDL class A ,but no experience with big truck, ai need more information about everything, ai want to try the.

I love it at prime found a job local at home but if I ever go back over the road big yes for prime

I truly love this terminal it is a very comfortable place to be while you're getting work done on your truck. Or simply getting a bite to eat the food is good and healthy. Also take advantage of the beautiful gymnasium to play some basketball. Also enjoy the beautiful weight room. I believe as a truck driver we do not get enough exercise as we should so Prime build a weight room and has cardio machines available as well. This is a very clean facility it seems like it is a resort every time I get the chance to go there I go to the Springfield terminal. I work Logistics for another driver who pulls Prime trailers I am afforded the same privileges as a company driver I have full access to all of the facilities I will not discuss my paycheck as I truly believe it has nothing to do with Prime. I believe Prime is a good company and pays very well I'm looking forward to the day when I can become a prime driver

After working for this business , I am left feeling split about it . Some good pros to it , like some of the staff is genuinely friendly . Nice ,clean mostly new trucks (company driver), lovely grounds / landscape . Good places to eat inside the facility and within 5-10 miles of Prime.
Cons : Some staff will lie to your face , cheat you out of your money if you don't watch them like a hawk . They will pin bad loads on you ,when it was clearly screwed up long before the driver got to the load . Fake unfriendly staff that will give you the run around so they don't have to deal with you ( or they are clueless on how to answer you ) . Overall , a few good things there that help you along the way , but very bad for business , shady type dealings going on .

Money theives. Stay away Dispatchers.and ppl in office think they are the reason primes there.Drivers are treated like crap. Lease is a scam . You bettr off buying your own truck even lf u have to save.. Plus dispatchers cant admitt there f ups. Puts it all on drivers . even going up the chain of commands. They dont listen calls u a lier even when u have videos to. Show they arw wrong. Mainly of all they will screw your taxes to hell and back.

Its home away from home for many drivers that work for this company

New and improved, easy access, three wash bays, plenty of space for parking trailers

I was in the psd program back in 2015, I only came home because of family issues and i'm sorry I did. My trainer was awesome (Guy), and the orientation was great. Man I wish I stayed.

Love my company it's like we are all one big family. Super nice ppl and great stuff to do there and great food and dispatch is awesome getting us good loads so we can make the money we need.

They suck ass excuse my language my husband drives for them and we've been sitting on the side of the intersection for 8 hrs and haven't no one bothered to call nor send him a message checking to see if he was alright nor ask him anything nor checked on there load are nothing when I say we're pissd beyond piss this is pitiful and yes they do mess u around when it comes to your pay and leasing there trucks and the dispatchers sucks to but enough said cos I can go on but im not.....and to my husband life lesson learned cos he thought they were right for him but you found out today....

I've been driving with prime for 5 years and I absolutely love it. Greatpeople they always keep me busy working. I make good money able to support my family. Easy lease program. Nice trucks you can customize. Great amenities for drivers and employees. And they continue to add more more benefits that make driving and daily life easier. Go Prime!!

Great equipment, great facility, great trucks, home time no so great

Prime is a great company and an amazing terminal for the drivers

Awesome company, very concerned for safety and excellent training

Best trucking company to work for. The Google of trucking.

I work for Prime, inc. Its a great company to work for. Left the retail life for this, now I'm my own boss as a Lease driver.

I m a driver for a competitor of yours. I won t mention their name. I feel obliged to tell you what I ve just witnessed. Your trainer on truck #690586 has to be the most efficient and patient trainer I ve ever seen. He walked around the truck and did a COMPLETE pre trip with his student. I am absolutely impressed with him. I only wish my trainer would have cared 1/3 as much as you re man. Super job Prime. He is producing efficient drivers. By the way we are at Interstate Warehouse Joliet, Illinois on 8-24-18 @ 20:48 in case I ve gotten the truck number wrong. Jared Goodwin

Amazingly beautiful and the best terminal I've ever seen

I just came in to get a lease recovery truck ready to lease again. The entire process was so efficient. The mechanics shop, body shop, detail shop, and leasing just worked fluidly. The whole team of people were great like Shawn B. (Shop), Chelsey R. and Katrina (Leasing), and many others. Thank you all for making this experience a great one. Truckers could not exist without teams like this backing them up. Thanks a million!

Started this company as a rookie with about 6 months experience. I went out on the road with a trainer for about a month, he pretty much had me sitting in the passenger seat and used my clock to run all the loads. i swear to god he drove 23 hours alone one night non stop, he just kept stopping to switch the clock around. I literally drove about 3 hours out the entire month. After training he recommended that I start off as a lease driver, claiming I can make a ton of money. I took his advice, after training I leased a truck with prime and it was the worst experience ever. They would have me sitting a lot telling me they don t have loads for me to run and some weeks I would owe them money at the end of the week. The dispatcher will play games with you acting like he doesn t have good loads when really he s just giving them to his favorite drivers knowing you have a $1000 truck payment over your head. As soon as you tell him you ready to quit he will give you a load going from Newark nj to Long Beach California. The lowest checks I had was negative $150 2 weeks in a row. it took me 3 weeks to get out of the whole. I never went home the entire time I leased. The truck payments were around $1000 a week. Driver pays for maintenance outside of warranty. So if a tractor tire blows you are responsible for it. If you damage the truck in any way you can be charged a large amount depending on how bad it is. You will pay for truck towing, no matter if you a company driver or lease. After about a month and a half i took that truck back to the terminal and switched to company driver. The experience was a little better. I drove with company for about a year then I decided to turn my truck in to move on to better things. I told them I wanted to drop the truck off at the Wilkes barre terminal. They told me I can take it there so I went there and turned in all my equipment and they inspected the truck. Everything was good. I payed my own way home because they wouldn t, whatever I just wanted to leave. I then applied for a new job and the company I wanted to work for denied me because I had abandonment on my DAC report. So I had to call prime to take it off, I guess someone did that out of spite I m not sure. Anyway If you thinking about going to this company I would recommend that you be a company driver, but overall I do not recommend over the road truck driving to anyone. The money you will make at prime you can make that doing something else. Do not waste your life here. I drove all 48 states and it was nothing to see. If I wanna travel I d rather go on trips with ppl I know. Over the road is not what you think it is. It s a boring senseless lifestyle. I gained a lot of weight living out there. I literally heard of ppl dying in the trucks for being unhealthy. Men are dying at young ages for trying to make a couple dollars in trucking. I m not writing this review to bash the company. I just want to inform people of what I went through. Thanks if you read this!

Slow trucks no hometime not enough money or miles each week I wouldn't recommend anyone to work at this company

I have no comment but these prime drivers need to stay off their phones and pay attention to their driving.. they do know it is a 1000 fine if caught.

This is the best program i have been involved with. Yes the truck payments maybe up there, but after everything is said and done, I still average out to the same or more revenue/income than with the other leases i have done with other companies and usually more. If your not making money here, honestly you should look at how your running your truck and managing your business finances. I go home when i want, and pull out of it pretty quickly to and the same with repairs to. Also if your not making money here heres some advice: get all your bills worked into a reasonable budget, and dont look at your settlements as your paycheck, cause its not. Your settlements is your business income, which has to pay business bills: taxs, maintance, supplies, etc.. pay yourself a salery every week as an employee from your settlements and the rest or most of your settlement should go to the business account for the business. I know for a fact it works to, because all of my none business bills total a little over $3500 a month, and i have always been able to pay those. Hope this helps some of you and good luck!

It's a great company to work for,new equipments,friendly staff & most of all very nice pay & always on rolling

One of their drivers just almost ran me, and multiple other vehicles off the road in Fulton ny..They had no respect for the roadway, throwing hand signals and screaming at people after THEY switch lanes 4 times in the middle of 5 o'clock traffic. When I called, was on hold for almost ten minutes then was dismissed quickly when actually talking to someone. Sad that they don't care about people's safety..

They don't back or protect there drivers. They cover there Owen ass. And thous in the dispatch they suck.

Prime has everything at their headquarters. Love the place

Best company to work for....they saved my life...second chance for life

Without a doubt one of the most irritation companies to do business with. Classic case of too much business with too few people to give your business the attention it deserves. Phones are never answered, if they are, you'll be on hold for 20 minutes. Again, too big for their britches.

I went to school here for one week completed everything passed my CDL and medical .
Was told to go home to fix my medical records. I did that was told i was clear to return.
Went back down there and was told to go home and that i would be told when to come back.
Well got a call today and was told i was being let go because i was rude which i wasn't.
Was told when let go it was because i was unprofessional and that i was still in my interview- not true first 2 days are interview processes like - your medical MVR check and Background check and at the end you do your CBTs and sign your contract.
I had been sitting at home for 7 days to come back.
I texted and e mailed several times telling them this was ridiculous .
I completed my week training got my CDL permit signed my contract .
I drove my own car down there was told that would be recompense never happen.
Was told i would be paid $200 a week that never happened.
This school will lie to you and cheat you.
And they discriminate.
DO NOT USE THEM.

I Think that this company has great value, respect, and offers great Buissness and opportunities.

I tried to visit the PRIME terminal about a month ago with my girlfriend. It used to be if you were an outside carrier they had available parking for you and you were allowed to visit the terminal. When we got to the gate we were given the bums rush. There was no parking available for outside carriers and we were not allowed to visit the terminal. We were given a name and a phone number of a recruiter. I had visited the terminal several years earlier and I wanted to show my girlfriend how nice it was. No longer. Outside carriers are not welcome at the PRIME terminal!

Prime has been wonderful for us. It probably helps that we have an amazing dispatcher (Ryan B.) who works with my husband instead of fighting him on everything. My husband went to trucking school and applied (When applying you MUST do it online first) two weeks before his DMV test and they called him the day he took the test. He hears a lot of people say, "Oh, I'm sorry you work for them. They make you drive too slow, you don't make any money." We find that isn't true. They do ask you to drive slower (which improves fuel efficiency) BUT they pay you a fuel BONUS for anything better than 7.25mpg. They have lightweight trucks which get that easy, plus "wings" to help increase that mpg. My husband started at $.43 a mile for the company, they paid him back his school costs, and at Springfield and Pittston terminals you can see how much they take care of their drivers. We followed our dispatcher to the lease fleet and are seeing even more money. My husband says he knows they're quality because they take care of their drivers and they take care of their equipment.

Ohhh boy where do I start....
My partner started here training as COVID happened and I had to stay home to take care of our kid. Once he started getting paid it was enough to pay the bills and get groceries. We understood the money wasn't gonna be the best till he got out of training which was something we were willing to wait for.
Insurance was being offered and we desperately needed insurance for our 2 year old daughter little did we know our nightmare would start....
This started in April... They gave us till end of June as a grace period or deadline to get the info they needed to them before they could start our insurance. We had a heck of time getting my daughter's birth certificate due to COVID shutting down town offices... I know should of had it prior but we assumed wrongly we could just pick it up when we needed it.
Fast forward to July we finally turned in what we needed. That grace period? We apparently being charged the whole time for while we weren't being given insurance! He ended up having to pay for 2 MONTHS while not receiving a paycheck...
We had a savings and still were able to pay bills at least but it was stressful and disheartening as we weren't told he was still being charged during this grace period and would be made to pay later.

Soooo August comes after the 14th he was finally supposed to get paid an actual paycheck! Didn't happen because he and his trainer had home time which meant he was off for a week.
Oh well. We still should be able to make part of our rent if he got a paycheck the next to weeks....

Gets a call in the middle of the week during home time and was told they had a truck and he needed to come back to Pittston. We were estatic as it meant he was now officially a company driver making the full pay.

He gets to Pittston on Friday night gets a Hotel where they didn't have a reservation for him (this is where things go even more south and I had a bad gut feeling.)

He calls the terminal they said they couldn't book a reservation (or some excuse) but he could pay for it with his own cash and they'd reinmburse him... He only had enough for the weekend and even that would leave him with nothing to feed himself! So they advanced a portion of his next paycheck which was great but still shouldn't have happened.

I wish it ended there... Keep in mind they told him they had a truck ready for him.

He goes to the terminal does a review training course before they would allow him to drive his own truck. It took him 2 days and he was eager to get going as now we have about run out of our savings.
Its Wednesday by this point no truck.... They have no truck for him! After they told him they did... A few more days go by he gets paid but no paycheck it goes straight to what he owed during his home time....
They promised him they would try and get him on a truck Saturday, nope.
Now he's been stuck in the terminal for a week.
He can't go anywhere, we're not gonna make our rent at home (haven't missed rent in the 4 years we lived there.) and we're going hungry.

DO NOT MAKE OUR MISTAKE!!
We thought this was gonna change our lives and get us a leg up specially during the pandemic instead we were taken on this absolute nightmare of a ride.

I'm now seeking legal counsel because we still have not gotten insurance cards and I don't think the insurance fiasco was even legal and they're not holding their end of the bargain.

So apparently this is not an equil opertunity employer based on how I was treaded.
CDL holder with clean driving record and ready to work is not qualified because don't have recent work history. Seems kinda medded up to fault someone for taking time off to be with family. And when theire ready to work again they get stink eye.
I would not reamed this company anyone for said morel choices. But that's my opinion

Your drivers need to learn to mind their own business.

I joined prime last year September 2019 , got my training 40.000 miles . I feel discomfort my first weeks . Some of my friends told me the company is not good . but my older brother who is ex prime retired driver told me prime is best company of trucking . He told me they have well maintained trucks, safety is no 1 , they also pay good,
After I completed my training I lease truck, I have seen all those things my brother told me ,

N/B
Never listen those who feel to perform their work
If you work smart and hard . You will get all you went

Don't let them get you one day your approved for orientation two days later your not....very unorganized recruiters

No complaints from me. :)

Every job is what you make of it. If you have the mindset that it sucks, it will. If you have the determination to succeed, you will.

Your actions/attitude is a direct reflection of your success.

I am not sure who these folks are lying about the good money at Prime. These people
must have never really made any true good money. What the heck is $400-$600 a week. My goodness these people must live in a hut not a house. If you are accustomed to making good money and I am talking at least on the low end $1500.00 a week, then guess what? PRIME is not for you. Its a crying shame, these folks are leasing trucks out at $900 a week, and the variable cost per week is running at least $1200.00 a week to lease a dog gone truck. Somebody is getting rich at prime and guess what? it aint the drivers. They put you on a bus and get you to Prime, and they lie like a rug up in orientation, make everything sound so good. Show you the millineium room and all of that crap, the basketball courts, who gives a rats behind about that? People want to make money not throw it in the basketball goal. I am telling you I could write a book, but guess what buddy I don't have the time to get into all of this. If you want to make money, you better run as fast as you can from PRIME......STAY AWAY.....NEW DRIVERS OLD DRIVERS........RUN RUN AS FAST AS YOU CAN.

Rarely do I give 5 stars to anything. I have been working at Prime Inc for half a year now and I am amazed at how efficient and quick everything is here. Prime can not be compared to any other company and I'm so grateful to work with the wonderful people here at Prime. Mr. Lowe has truly built something magnificent.

This company is in a class of it's own. Top notch, organized and professional. The way they value their staff and drivers is the standard by which many companies should follow. Would give more stars, as Prime deserves it!

Paid $100 to go to the training and got sent home years ago. 23 hours on a Greyhound to and from. Terrible memories of this place

I worked for them and they fired me. I filed for unemployment and they said I quit which was a flat out lie and what's worse they had the manager lie with the same story.

The wife and I have been here 16 going on 17 years. Made money,and had all the help Prime could give us to be profitable! All trucking companies have issues,so find the one with the least issues(Prime) and go to work. KEEPING the LEFT DOOR CLOSED does amazing things.

Been w/ Prime for over 3 yrs. Lease-Op running Team & Solo. Never had a problem making $$ or getting loads, or getting home. Prime isn't governed at 58 or 60. That guy is an idiot. Co is 62, Lease 65.