PMHS d/b/a Hilton Baltimore BWI Reviews

We had a very successful function- Men Impact Change- and the meals were very tasty. Service too was great.

Visiting a friend. Room was spacious and clean. Plenty of parking available.

Nice rooms, good service except I called for an extra blanket and they never sent it. They don't have fans for rooms either.

Great hotel! Entire staff is wonderful. Lobby bar is great. Beautiful, clean rooms.

Clean, updated rooms. Convenient location to airport and downtown.

Great timevery clean saff was very nice and professional enjoy my stay.

I found my visit very satisfying. When you can chose you own room, wow....thats love. I let my daughter do that for me, of course to show she makes decisions on her spring break. Just the dogital key would not work for me, so I perfer just getting a key card. The room was very clean. I thought I get access to HHONORS rooms only. In Orlando I did. Ummm, I'll look into that later

It was a nice room, the location was not great for someone on foot

Staff was courteous and accommodating for the event. Would definitely recommend.

The facilities we're fairly modern, well air conditioned and clean.

I was there for a meeting with some important people for the company I work for. The hotel staff working the conference room cleared empty plates in a timely manner except for about 4 of us. I guess we ate slow. Other than that, I was extremely pleased with the style and decor of the lobby and even the restroom. I'm actually considering staying there during a vacation I have coming. The only drawback I foresee is hearing the airplanes as they fly overhead. We were there for 2 hours and heard the same number of planes, if not more.

Rang in the 2018 New Year with DJ Paul.
Karaoke room was hopping and the ballrooms pumping.

Great place to stay only issue for me is when room is completely dark for sleep there is a continuous intermittent flash of bright light that strobes in your room and its disturbing. I understand its necessary for safety but it should be covered or have a shield or whatnot so it doesn't disturb the guests.

First the good. The staff were friendly and helpful. The room was clean. And now... The room was very small. Advertised as two queens, was actually two fulls. Bathroom was tiny. Shower alternated between cool and nuclear randomly. Mechanical noises through out the night. Do not recommend.

Decent hotel...rooms are about what you'd expect for a property of this age, comfy beds, 42" tvs, bonus of mini-fridge that works well. Bathrooms are small, but functional. Executive lounge is well run and stocked at a level above average Hilton properties in the US. I'd stay here again.

It is not one of the newest hotels in the area, but it was very clean, and I was comfortable. The Executive Lounge was closed due to COVID-19, so I can't report on that part of my stay. I gave 4 stars because of two things. $3.00 for a 12 oz can of diet coke is a bit crazy when ordering room service, and $5.00 delivery charge for delivering my food in a brown paper bag. Not the most effective way to have servers get tips. Otherwise, the stay was good.

Location is great, easy to get to, very close to airport, restaurants. Service is OK, a little slow. Breakfast was adequate, for a price. Rooms were clean, with a fridge, but no microwave.

The 1st floor restaurant has a decent buffet. The conference rooms are very large and versatile for any event. They do a good job of setting up for any group.

The food was good , the room was clean ,nice courtesy staff nice indoor pool

Hotel had a wedding, I asked to not be on the same floor as the wedding block and they allowed the DJ to play until 1145PM. I was on the 8th floor and the bass was unbearable. I had to be up at 4am for an early flight and was unable to sleep. Called the front desk several times (waited until after 10pm, I m not unreasonable) no help. Called Honors # and sat on hold for over an hour... a freaking hour. Finally gave up. Was woken up at 2am and again after 3am due to drunken wedding party in the hallway (on the floor that I asked to not be on). Called front desk again, no help. Seriously disappointed and will never stay here again, reconsidering using Hilton for business travel after such poor customer service. The hilarious thing of it all is the card on the table when you enter your room that if you are unsatisfied with your stay, they will make it right. Laughable.

BWI Hilton is one of my favorite hotels. I love the Room layouts, the staff is always pleasant and helpful And the fastest Room Service on Earth.

Great staff and a great room. I always stay here when I go to Baltimore.

the conference rooms were large nice and clean, the food was very goodn especially the cheesecakr and steak

Amanda and Paul were very helpful, courteous, polite and welcoming. They answered all of our questions and went above and beyond to meet our needs when we needed assistance.

Food was great. Hotel staff were accommodating and professional.

The hotel is in a class of its own. Excellent customer service, comfortable rooms and quite and impressive scenic.

Very nice and comfortable hotel. Our event was 25 miles away and we still felt that it was worth it. The staff were very friendly and helpful. The wife and I both used the gym. It was clean and modern, pretty nice. It could have had bottled water or fruit, but it did have headphones. Overall, we were very happy with the hotel. Oh yes, the beds were very comfortable!

Everything was quick an organize and the room was clean with a nice atmosphere.

The room itself was very nice and so was the staff, but my husband and I stayed there for a week and had multiple issues with food missing from the room service. Was told I'd be getting a refund for waiting over 2 hours for just a simple chicken tenders meal and a dessert and a meal for my husband, never got the refund after I was promised I would. Found hair in a few of my food items over my stay there, and my husband and I's room card got deactivated the night before checkout and we stood outside of our room for over 20 minutes after we were told someone would bring a new key up, we had to go down there and get it ourselves. I get people make mistakes, but the amount of money they charge you for the food, I'd have expected everything to have been there.

If you re thinking of doing Parkway Parking here, don t do it. The front desk have no idea what they re doing and will have you running all over the airport to be picked up. Awful service.

Overall stellar experience, but the delay in getting the room for our bridal party and the billing issues means I have to knock a star off.

It was clean. Service was great. The toilets are too low. While reaching to wipe my rear end ,my hand touched the water in the bowl.

Attended for professional event good spread of food and coffee

Nice full service hotel. Restaurant was very good, nice selection of entrees and service was efficient and cordial.

Worst night ever here....couldn't sleep because of airplanes overhead.....

Employees are very friendly and accomodating. Would stay again.

I attended a workshop there. The venue was clean. The staff friendly. The food served was excellent. The room (for the workshop) was set up nicely. The temperature was comfortable. The AV equipment was fantastic.

Stayed here and not only was the toiled clogged and overflowed so I had to use the bathroom downstairs but there were also ants that were in my hotel rooml. The manager said they could do nothing about it because ants have their "own sensors to find food and there is no way to control that." Please tell me how that even makes sense. I have ordered room service at night fell asleep and never woke up with ants on it. As a Hilton Honors member who has stayed all over the world in Hilton Hotels this was unbelievable and poor service.

This particular Hilton was exceptionally large and clean. Stayed for only an evening and all was well.

We had an easy trip through the airport. Thanks for your courtesy

Hotel was clean and quiet. There was a fire drill at 3 am but otherwise uneventful

Nice stay. Electronics museum next door is a bonus.

This hotel is very nice, I was at an event recently, the food was good for a hotel and the people were very friendly.

I haven t stayed there yet so I can t speak for the hotel itself. As for the people working in reservations they are horrible. I m planning a stay for a friend s wedding and after being on the phone for 1 hour, and correcting the person booking my room at least 5 times about my dates of arrival and departure, they still booked me the wrong dates. I then called back to make corrections to my reservation. Still despite telling the dates to another person, they kept telling me that because the wedding I m flying in for was on the 16, they have my check in on the 16. They couldn t add an additional date to my reservation, so I now have two reservations and it sounds like I ll have to possibly switch rooms after the first night to be closer to friends attending this wedding.

Great stay! Staff in the morning was very kind enough for early check out! Shuttle attendant asked me if i needed a ride! Services are established well, all staff memebers gretted, welcomed and made you smile!

Great service, nice decor, comfy rooms ans great food. Will definitely stay again

Brittany....Brian from AV are great. I felt welcome

Clean, lots of restaurants nearby, big fitness facility. Very efficient front desk staff.

Room was very well put together. Had a refrigerator and that was nice. Fitness center was alright but the Wi-Fi was very slow.

Stayed here October 21. Hotel is clean, staff is awesome. They had several things going on and parking was a bit hard after we came back from dinner but overall it was a good stay

Nice hotel. Food is good. Service staff is attentive. Only real complaint would be that parking seems limited. With an event of 250 people many had to walk a long way to attend

Hotel's contemporary styling and comfort made our overnight stay a very pleasant one. The staff was extremely helpful and friendly. The breakfast was fresh and made to order. AWESOME

First two days were ok. Hotel is nice but dated. Last night in town and there is some crazy party with rhythmic drum beating or something...I'm 5 floors up and it's all I can hear. I finally lost it after 4 hours. Called the front desk at 11:45pm! I was told the party was ending at 1am! Jesus, is this a hotel or a night club? Avoid this place if you like your sleep.

Lovely hotel. Fantastic display of christmas cakes too. The "Maintenance Team's" one was my favourite

Clean and spacious rooms. Courteous and professional front desk staff.