The room itself was very nice and so was the staff...

The room itself was very nice and so was the staff, but my husband and I stayed there for a week and had multiple issues with food missing from the room service. Was told I'd be getting a refund for waiting over 2 hours for just a simple chicken tenders meal and a dessert and a meal for my husband, never got the refund after I was promised I would. Found hair in a few of my food items over my stay there, and my husband and I's room card got deactivated the night before checkout and we stood outside of our room for over 20 minutes after we were told someone would bring a new key up, we had to go down there and get it ourselves. I get people make mistakes, but the amount of money they charge you for the food, I'd have expected everything to have been there.