PMHS d/b/a Hilton Baltimore BWI Reviews

Friendly staff, clean rooms. And a great atmosphere.

Very clean and good customer service.....food places are close by which is good Casino is close to the hotel as well.

Located in a dead end next to loft. Nice lounge area

Very classy and modern hotel! The bar has several great options for draft beers and spirits! A shout out to samantha and marcelle at the front desk for going above and beyond for your guests!

Was checking out the hotel for a possible block for a wedding. I was pretty impressed by the whole place. The place has many rooms and they were clean and updated. They seem very friendly for wedding parties. We are strongly considering them.

Conference rooms were conducive to learning. Excellent catering services.

Nice place. Was only here for a meeting but the facility was nice.

Great bang for you buck. Stayed the night 2018 NYE and enjoyed the party. I will say, this is one of the most diverse NYE parties I have been to in MD. The hotel accompanied with many other brands and performers had about 1200 guest for a Charm City NYE bash. The staff was friendly and very energetic. With so many people there was still little wait time for drinks or food. If you want a good NYE party with nice variety in music and drinks this is the safest and most diverse place to be!

Amanda greeted us with a beautiful smile, answered all my questions and even gave us a upgrade so we could be near our traveling companions. Ava in the executive lounge was so friendly and engaged in our conversation..we felt like we had known her all of our lives!! Staff is super friendly and the food was amazing!! Management team has quality staff that really knows how to treat visitors!! Feel like I'm at home. Will definitely return, and will always recommend this hotel. Price was also very budget friendly!! Keep up the good work!!

Friendly staff. Check-in and check-out was smooth. The restaurant staff were also friendly. The food was decent; had breakfast and dinner. The hotel itself was clean. The room was cozy.

Nice hotel very convenient to airport. It was quiet despite the proximity to BWI

Staff was friendly, and attentive, but the rooms are in dire need of upkeep. If it wasn't for us booking to attend an event, we would definitely chose a more accommodating place to stay.

Had a great experience each time, the people at the front counter were friendly if needed. Check in and out with the app its waaaay faster. The restaurant inside took a while but was good.

Everyone was nice and courteous, especially Whitney at the front desk, and the early morning front desk manager ( I don't know his name.) Definitely recommend this hotel to all my colleagues.

Attended an event and had lunch. Food was delicious with good service. Nice facility.

Location is close to the airport, but far from anything else. Outside looks a bit dated, but the inside looks fairly modern. Clean and fairly spacious rooms. Restaurant food is average.

A fairly clean hotel very close to the airport. The hotel does a large volume of business so it's east to get lost in the hustle. They do offer shuttle to and from the airport and the rates are good for their location.

The hotel is very clean, nicely decorated, and close to restaurants. The staff is awesome. The hotel rooms are not automatically being cleaned daily now but is available at request.

Room was clean, desk clerk was friendly, and food was great! Thanks.

Clean rooms. Friendly staff. Best crab cake Benedict ever.

Great location and hotel with the amenities. As good as it gets for the price point and needed location

Fantastic hotel with great amenities. Staff is friendly and cordial. Rooms are decorated nicely and have good accommodations with comfortable bedding. Very close to BWI airport.

Could be better if they had balconys. Overall very nice hotel however

Uncomfortable knowing that the HAC filters have not been changed in what looks like Years! Bad for my family, bad for energy consumption, bad for the system and BAD for this pandemic. Shame on you Hilton.
Basic coffee, no creamers or sugar don't be so damn cheap, then when asked , like pulling teeth. I have

Great all around. Not too many food choices near by but the hotel dining is great.

Very nice establishment. Great presentation room with a view from all sides and pure quality sound

Third time in a row!! The BWI Hilton knows how to bring in the New Year!!
The way they decorated the hotel is Marvelous. Have a lot for you to do.
Looking forward to bringing in 2021!

The digital lock feature on the door is an awesome feature. The room was clean whivh is always appreciated. However, the breakfast is absurdly expensive for what you would normally get for free elsewhere.

Smooth check in process and my room was clean. Most importantly, the bartender, Jane, was incredible. So nice, relatable, and funny. A lot of fun to be around. She was for sure the highlight of my stay.

Rooms very nice and comfortable. And service was very welcoming..

Wow. Very disappointed in the customer service here. I was staying at a local hotel and hoping to come here for breakfast. I called the day before and told them what day I wanted to come and that I was not staying at the hotel. "Great! Here are the hours the restaurant is open!" But when I showed up for breakfast. "Um, no, the restaurant is for guests only." Maybe you should invest in some customer service training, Hilton. :)

Love this place but be careful if you fly out of Lagaurdia today they ve got a smearer on the loose and the bathroom was looking real rough. Glad I waited to be in BWI to tinkle and fix myself up for my work interview at the new Applebees. Wish me luck.

The meeting room was comfortable and modern looking. The lunch was delicious and service was excellent. I would highly recommend this establishment.

The hotel was reallly impressive. Room service was nice and the rooms themselves had every essential tool.

A very nice hotel, decent bar and food. If you are in this area and need to stay somewhere, the staff here is friendly and the rooms are nice and clean. Sometimes the service in the restaurant can be slow, but when the bar is open the bartenders are great, friendly and helpful. Also has a pretty good exercise room and a nice indoor pool.

Showed up at night and left sorry early, and the staff was super nice and accommodating.

Nice staff, clean room, good parking, and shuttle to BWI

Very clean throghout. Friendly staff. Highly recommend staying there if in the area

Pleasant place to stay, nice rooms, large lobby. Lots of parking to accommodate conferences.

Excellent rooms, and great buffet breakfast and dinner. Great helpful staff.

I've stayed at this hotel several times now. First couple times were a little disappointing for various reasons, but it seems like it's gotten better each time. The service is very friendly and efficient, the rooms are nice, beds are comfortable, and Hilton's online check-in feature where you can pick your room based on a map of the hotel is awesome. My only complaint is that the smoke detectors flash a very bright LED, so if you're a light sleeper like me, bring an eyemask.

Really disappointed. Rooms are basic, house keeping doesn t even turn up on some days even after you call the reception. They don t provide drinking water nor do they replace used tea bags. The only good thing is the shuttle to the train station .

Great service! Great staff! Can't wait to come back!

Came for an office party. The food was decent but the bar left a lot to be desired. Bad selection at the event bar and unexpectedly high prices for standard drinks at the main bar.

The room is really clean as well as the bathroom. Checking in was a breeze and the staff was nice and helpful.

I travel a lot for work yet still made an error booking my reservation, showing up 2 night AFTER the date I had made. Zakera and Sammantha took excellent care to ensure my needs were met and they corrected my error with a level of hospitality as if it was their mistake and it most certainly was not. Panic sets in when you have work reservations and have just made a 5 hour drive. Within 10 short minutes they recovered me from my oversight. I am extremely grateful for them!

Great customer service & awesome accommodations with complimentary breakfast

Lost power for multiple hours, remained professional

Staff is friendly and the rooms are well laid out, quiet, and have a mini fridge. Wifi is free with a Hilton Honors membership.

Went for a work meeting. It was very nice. Comfortable seating and plenty of room

They processed booking quick and also got shuttle quickly as told.

Attended the Charm City Countdown party and stayed overnight at the hotel. Room was a good size and clean. Staff was courteous & efficient. I think it was an excellent value overall

Great rooms, good service, not the best in hotel restaurant

The rating would be higher but....Rooms are nice but staff was not. I literally mean they were not nice. Like I was bothersome just for checking in and grabbing a candy bar from the little shop next to the front desk. Just gave me a bad vibe from the start.

The hotel chairs are very comfortable and everyone I saw had smiles on his or her faces.

Very nice meeting space. The exec chef provided yummy healthy lunch options.