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Stephanie Billingsley Review of PMHS d/b/a Hilton Baltimore BW...
Wow. Very disappointed in the customer service her...
Wow. Very disappointed in the customer service here. I was staying at a local hotel and hoping to come here for breakfast. I called the day before and told them what day I wanted to come and that I was not staying at the hotel. "Great! Here are the hours the restaurant is open!" But when I showed up for breakfast. "Um, no, the restaurant is for guests only." Maybe you should invest in some customer service training, Hilton. :)
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