3 years ago
Changing my initial 4 star review.
Changing my initial 4 star review.
I feel like I need to preface that I have NEVER left a review of a place before in my life.
I have never left a place feeling so bad about a purchase before. The first time I went here to purchase my HR-V, my husband was with me. We worked with Samy, and he was great. He explained every question we had, and worked with his manager to help get the trade in value of my previous car higher than what was initially offered. Given the timing of the visit, we were able to get about halfway through the process, but they still sent me home with the car, and said they would give me a call in the next day or two to set up a time to come back and finish signing the paperwork.
Over a WEEK later I got a call to make an appointment to come back in to finish signing. Looking back, I now realize this was intentional because you cannot return a car after 7 days. I go in for my scheduled appointment, and what should have been 30 minutes, took two hours. Nothing was prepared, and the whole process was a mess. Mind you, when we left the first time around, everything had been negotiated, and I was really just coming back to decide my finance terms.
During this appointment I was never once shown the final price of the vehicle, and was told that everything I was being asked to select was "included". The warranty that came with the vehicle was changed, which led to an increase of $3,000. I wasn't shown my interest rate prior, and was never asked how long I wanted to finance the vehicle for. After everything was all said and done, it ultimately raised the price of the car another $10,000 without ever ONCE showing me the breakdown. Every time I tried to ask about something, I was told it would be explained, and never was.
I honestly feel that because I went back the second time without my husband, they took complete advantage of me. It's an absolute shame that these things still happen at this day and age. I'm no fool, I've made purchases like these before, and not once have they gone this way. I left feeling absolutely terrible about my experience, and I will NEVER purchase another vehicle from this place again.
I cannot advise people enough that if you chose to do business here, leave with everything complete. Do not take the vehicle home without completing the ENTIRE process.