Eugene Eng

Review of planet honda

I stopped by in the morning and was not able to cl...

I stopped by in the morning and was not able to close the deal with the Sales Manager. I returned the same afternoon to compare vehicle colors (I got a better offer from a competitor). Vlad greeted us once again and secured my business for Planet Honda. He recognized we were serious buyers, was surprised that negotiations didn't go well with the Sales Manager that morning, and realized that this was a second chance at turning a customer experience around. Vlad treated us with respect, negotiated fairly, and single handedly saved the deal. Vlad provided great customer service, and his post sale followup shows his commitment to his customers.

The sole reason negotiations fell through in the morning was at the hands of New Car Sales Manager, Danny Odoiboye. Danny has no awareness of buyer intent, does not recognize serious buyers, and did not negotiate in good faith. Danny has a very narrow sales approach - he does not look for win win scenarios, and has no regard for overall customer experience during the purchase process.

In our conversation with Vlad, we discussed several included incentives. When Danny took the conversation over - he rescinded these incentives. To add fuel to the fire, he simply offered a nominal discount on these accessories. Additionally, Danny's sales approach and customer service attitude made this car buying experience unpleasant and frustrating. All things relative, we aren't buying a cup of coffee - this is a purchase north of $30k. Danny was "nickel and diming" negotiations. As a serious buyer - this is not the level of respect I expect.

While we were waiting to complete the final steps of the purchase process, we witnessed Danny's inability to close deals with 3 different sets of customers. I hope Planet Honda looks at conversion rates at the Sales Manager level, because Danny's performance is definitely negatively impacting sales.