Edward Vitale

Review of planet honda

Wish I can give zero stars.

Wish I can give zero stars.

Shady, dishonest sales tactics employed by this dealership under GM Ed Amorin.
Eric Bonita (my sales rep) included Honda Tire Hazard Coverage for 1 year for free with my 2019 Pilot lease. Got a flat tire & they refused to honor it. Found out later that this coverage was dropped from my lease by the Finance Dept, without any notice to me or Eric. Harassed to leave positive review immediately at lease signing before any lies are exposed.

We leased in July 2019; 8/30/19, I got a flat tire. After confirming who I was, Service Dept said to bring it in for free repair/replacement. Arrived on Sat 9/1; they took the damaged tire and told us that it would be fixed by end of day. An hour later, I received a call from the service dept and they told me, "sorry we were wrong, you don't have the tire coverage. You have to pay out of pocket." I reached out to Eric who then confirmed the tire coverage "was all included" and he would look into it. Left messages with customer service with no returned calls. Finally Eric said he discovered that the tire coverage was removed by Finance without notifying me OR him. Sales Manager could do nothing; I was told I would have to talk to GM Ed Amorin for resolution. Left VMs with no reply. End of day Fri, I was told "Service is now closed, you have to wait until it reopens on Tues 9/3!"

Tues 9/3; no car for 4 days. Arrive to speak in person to GM Ed Amorin onsite; refuses to talk to me. After approaching him, he responds curtly "Call Customer Support" I explain about my unanswered VMs to him, and ask, "Can we speak briefly now?" to which he replies "No I don't want to talk to you." Stunned at his attitude towards customers!

At this point, I was left with no options but to pay $170 for a new tire out of pocket. I do not have the luxury of being without my car for longer. GM Ed Amorin not willing to even try to discuss a resolution.

Unfortunately, lease terms are I have to come here for 3 years for included oil changes/maint.