3 years ago
Shabby, and not shabby chic. My family has been v...
Shabby, and not shabby chic. My family has been visiting the Mountain Creek Lodge for 30 years, but we won't be back.
I arrived on Friday evening with two young children in tow. Since the elevator was broken (and has been broken for months) at the top of the tram, I hauled all our luggage down three flights of stairs by myself, with the children tagging along. No staff was available to help, and no staff offered to assist. Clearly they were understaffed and under trained. With the tram personnel standing around watching, I loaded my two young children and our baggage into the tram, and then myself. The trams were filthy, the windows cracked and scratched, and the cheap vinyl replacement on the seats was already wearing out. At the bottom of the tram line, I was in the process of unloading the luggage and the children when a sullen tram worker snapped at me to hurry up. After gathering up the luggage and my children, without any assistance offered, I then carried all our luggage down two more flights of stairs to our room on the furthest end of the lodge.
When I arrived at the room, the air conditioning had not been turned on, so it was hot and stuffy. There were no sheer curtains on the floor to ceiling windows, so either the contents of our room were clearly visible to all the park patrons, or our room was pitch black, with only the inadequate lighting. The air conditioner, as you can see from the photos, was filthy. My oldest child spent her entire visit with a nasty cough, no doubt from the black mildew. The room itself was dusty, and the lighting fixtures had clearly not been cleaned in months. The windows were dirty, as you can see from the photos, as were all the corners of the balcony.
Nevertheless, since we were there to visit family, we unloaded our luggage, turned on the air conditioning, and then decided to shower. There were not enough towels for three people, and no floor mat was laid down. The shower head was the very cheapest that money can buy, and the no-skid strips in the shower were peeling off, which is a concern when you have young children. Neither were there grab bars by the toilet, or in the shower. The GFCI outlets in the bathroom did not work, and the amenities were, shall we say, minimal. It's a good thing that I brought all our own soap, shampoo, etc.
When I ran the microwave for breakfast the next morning, the electricity for the entire room (including the air conditioner) went out. Even after our party complained to maintenance about the terrible cleaning job, these issues were not remedied. I let the cleaning staff know on our way out in the morning, but no one followed up with me to let me know that power had been restored. In addition, despite the fact that I called ahead to double-check, the WiFi was not connected to the Internet.
Clearly, the cleaning staff, like the tram staff, were overworked and undertrained, and no maintenance had been done on the rooms in many years. Likewise, the main lodge showed signs of years, if not decades, of deferred maintenance. There were years of dust along windowsills and doors, as you can see from photos below. Floor-to-ceiling windows had been covered over to prevent visitors from seeing a view that no longer existed because annual brushhogging had not been done. Peeling paint was visible in several locations.
Furthermore, the indoor pool was half-unavailable for use because the untrained teen lifeguards had difficult maintaining the chemicals by themselves on a busy weekend, the grout on the pool was cracking off, there was no swimsuit dryer, and no one was available to check people into the pool. In other places in main lodge, the finish had been worn off the woodwork for so long that the underlying wood had turned gray from oxidation. In addition, the WiFi in the main lodge was unreliable at best, and my child never did get her homework turned in. It's inexcusable that one of the premier West Virginia state parks cannot even provide decent WiFi (and an on-staff IT person).