Peoria Nissan Reviews

Don't buy a used car from this place. I made the mistake of doing so and the following day took the car on the freeway and noticed the car was shaking(happened to be on a Sunday). The mechanics were off that day. I was unable to return due to some medical issues until the following Saturday. I explained the situation and also let them know that I hit a curb due to the hard pull of the car. They refused to help with the situation because of that. I wasn't expecting a totally free service but they weren't even willing to help with the matter. I will take my business elsewhere from now on and make sure I tell everyone I know not to purchase a vehicle or have repairs done there. Their shop is extremely overpriced.

Worse service ever there is no words especially with the service/repairs department .

The service experience was amazing, but I will never finance another vehicle from Nissan

I bought a new Nissan Rogue at Peoria Nissan on 91st Ave and Bell Road. I love it! But get all your ducks in a row and have a good night's sleep the night before! You'll be jumping through some rather huge hoops. I just refinanced a few days later, as it was not like I wanted, when I had time to look at everything... It's one of those places where you aren't really given time to read anything. Just sign, sign and sign again!

We just bought a new car from Peoria Nissan. No high pressure sales and they bent over backward to get the vehicle we wanted from another dealer on the other side of town. Eldis the sales rep was very nice and easy to deal with. If you are buying a new car from Peoria Nissan, recommend that you ask for Eldis, he will take care of you. Paul the sales manager really helped us out too by giving us a final price that was too good to pass up. If you are in the market for a new Nissan, definitely recommend Peoria Nissan.

Went looking for a car within my budget no pressure to purchase anything else. I bought a car, yay.

On May 24th, 2020, I wanted to purchase a new car. I had been searching for weeks and I finally found a Jeep Grand Cherokee that I liked at Midway Nissan. It was used, but I have always purchased used and that always worked out great for me. I wanted to work out as much as possible before going in there since we are in a global pandemic. We agreed on the number, I gave them my trade information, we completed the credit check, the only thing I need to do was test drive the car. When I went in there the person, I was greeted by the sales guy who immediately said, why do you want a used car, why not a new Nissan , I simply told him that I want the Jeep, he then got the sales manager and they were selling me pretty heavily on a new car. I am typically pretty good at not giving in to car salesman, but I will admit after driving the Murano, I fell in love. I told him I was still interested in the Jeep more (even though at this point I never even saw the Jeep, let alone test drive it). I was being firm in my decision and not giving in. Then the manager comes back and tell me I will need double of the amount down then I was originally planning if I wanted to get the Jeep. After going back and forth, I finally decided on the Murano, because it is a nice car and it was brand new. I finally make it back to Finance to sign final papers and was pressured heavily into getting a new warranty. I told him no that I do not need it, it s a brand new car with a 4 year warranty. He told me that if I didn t get it then they would take less off my trade (unethical, and got my money back for it once I found out that they cant do it). The last thing about the sales part of the story is that they did not send my payoff to my previous lienholder and I ended up getting a 30 day late on my credit (this was not fun or easy to get off).

So now onto the problem with the vehicle, within the first week I began to have problems. The first time this issue happened, I was backing up in a parking lot and the sensors began to go off from the back, alerting me that something was behind me. I looked around, checked multiple times and there was nothing so I proceeded to stop. I tried backing up even with the sensors going off, and the emergency brake comes on stop my vehicle and I am no longer able to back up. I thought that I hit someone or something, we got out to check the car and there was nothing there. I have brought my car into Nissan 7 times in the last few months. Within the first 60 days, I was without my new purchase 32 days because it had been in service so many times. Today, most recently I brought my car in because I finally have been able to get another day off to deal with this (even though spending my entire summer wasn t enough time). I spoke with Alvaro and Peoria Nissan and he refused to give me a loaner even though I reserved one online. He said that if Nissan cannot duplicate the problem he's calling me in two hours. He also said to me "I didn t wake up today wanting to fix a car that isn t broken". Yeah, well I didn t wake up on May 24th, 2020 and want to buy a LEMON. I am getting treated terribly by service members at Nissan and they are not even willing or trying to fix my car, because they don t see the problems for the few hours they have it. I did get a lawyer, and Nissan has responded to them one time offering me $1000 but they are still not willing to replace or fix it.

My wife and I had such a wonderful experience with Hugh and the internet sales team. I think the manager's name is Erick? My wife does not like going to dealerships at all!!! She was amazed by how easy Hugh and Peoria Nissan made things for us to purchase a new vehicle. We will refer and all of our friends, family and peers to Peoria Nissan to purchase a vehicle.

I have always had a great experience. A very professional Dealership. I recommend this dealership to my Family and Friends.

Everytime I bring my car here they try to give me extra expenses but when I ask about the recalls on my car I am never given the right information.

We thought our car had free oil changes through our warranty. We did not. They went the extra mile to service our car to make up the error.

My car was in for it's 20,000 mile check, everything was good. It had a recall that I didn't know about so thank you to my new Service Advisor Steve for taking care of it.

I had a wonderful experience at Peoria Nissan!!! My sales guy ezzie was so nice and I wasn't feeling presserd to buy a car he took his time to make sure I got the car I wanted and made sure I was happy with my payment !!! And the financing lady was so help full to explain everything to me !!! I don't know of any other dealership that the sales guy would go out of his way and buy u dinner !!! Thank u Peoria Nissan I am very happy with the service I have received and I love my new Nissan Sentra

Recently purchased a 2015 Altima. Thank you Jeff P. for finding us the exact one we were looking for for a great rate.

best service around waiting room is cool if you go in the morni g they have a mini breakfast bar

the care and attention to me and the car was above and beyond. thank you for caring for me and my car

Love my Frontier Desert Runner.
Visited & tried multiple Nissan dealerships in the area. Bought fron Peoria Nissan

We always receive excellent service from Peoria Nissan. Just got a set of tires and had the car serviced for a trip. Thank you to everyone!

Please beware. My father disabled senior citizen came here to buy a car they ripped him off so bad and then laughed about it. He has a medical condition and he told them that and they unlawfully sold him this car. They made so much money off the deal there are laws against this type of greed. Please stay clear from finance general manager even wouldn t make the deal right. They took advantage of a vulnerable old man with Diasability. How do you sleep at night

Love my advisor Scott! He s always so helpful and professional. Thank you Scott for everything you ve helped me with through all these years. See you soon for my next service.

I totally love the service...they really take good care of my truck

Service department is good. Happy with the sales department, too.

Excellent experience, no hi pressure sales. Both Tim and Rick where professional and informative, the whole experience was Hassle free. Would highly recommend using these guys!!

I just bought my very first Nissan yesterday!! I was beyond nervous walking in there alone as a young girl but I ended up having the best outcome I could of possibly wished for. I know that everyone has rough times in their lives and we are just looking for some hope... I gotta tell you that with all of the battles that Peoria Nissan had to go through to get me out of my previous situation I had with my prior car dealership was something I didn't think was possible until now. I had the most positive, motivational, and strongest sales man by my side!! I just wanted to thank Jeff Pordes with my entire heart!! He literally stuck through the journey with me and didn't give up one bit. I am currently going through a rough patch in life and was loosing faith on where I could of turned for help and this man turned my life upside and reassured "If there is a will, there is a way!" After handing me keys to my new Altima I couldn't help but shed a few tears of happiness. If it wasn't for Jeff Pordes sticking it out with me in a very sticky situation I probably would of left hopeless with no way out. You are AMAZING and your service was REMARKABLE and I wish I knew a way to thank you more than this.

Sadie Dobbs

Kevin was an awesome salesman. From start to finish very professional. The whole deal took 2 hours from start to finish. I would definitely recommend this dealership.

2nd time buying a car there... Always such a great experience! Beginning to end, they take care of us.

I went in for auto maintenance and loved the customer service. Elijah was professional, friendly & quick!! I was there for a couple of hours (it was very busy that day) and he checked on me periodically & gave me updates! I live close to the Surprise location, but will drive to this one from now on!

Another great experience with Peoria Nissan, getting an oil change that turned into some much needed maintenance on my vehicle.

James Piasecki went WELL above the call of duty with his customer service, insight into the services my vehicle was in dire need of and even stay slightly beyond business hours to ensure my vehicle was serviced, cleaned and ready to drive home same day.

I have been assisted by James previously on a trip to Peoria Nissan for service and that also was a great experience but the level of attentiveness and effort that he put into my interactions with him today have guaranteed I will not only be returning to Peoria Nissan for all of my service needs, but also asking for James every time I schedule an appointment.

Great work.

Couldn't ask for a better experience. Salesmen are very professional and don't bombard you as soon as you pull up. Got us into 2 great cars. Only negative I can say is i couldn't touch the GT-R!

Great deal. Red tag is fantastic and the sales man are very good in helping.

Always perfect I've never had a single complaint in two years of owning my car!!

I got the car I wanted at a good price. Serge was great to work with and took the time to show me how to use the features of the car. Overall, a pleasant experience.

The little ways in which you treat customers says a lot about about an organization and can speak volumes about a business. I wasn't a customer here, I was just accompanying someone who had purchased a used car that needed service.

Upon arrival we were greeted by sales people before we stepped out of our car. Ok, fine, that is expected and can be a friendly gesture. This, however, was pushy from the start and when we explained we were just here for service the reception turned ice cold and we were simply pointed in the direction of the service department. Thanks, I had completely missed every single sign pointing that way. It just felt that the moment we weren't a possible commission, we weren't worth the time of day.

While this was a bit rude, this would only have been at a 3 star rating for me and could have been turned around. The treatment from the service department is what sealed the deal.

The person bringing the vehicle to the service area had only bought the used vehicle a couple of weeks before, but it quickly developed an issue that, based on our assessments, could have been a potential safety issue so we wanted it looked at. Once at the service bay, the person who came out just wanted the keys to take the vehicle back. Wouldn't it make sense to find out why we were there? Apparently not, just get it back. We had to actually be a bit rude ourselves just to pull info on if there was an estimated time or even if warranties applied. We felt that the whole goal is to get money from everyone as quickly as possible. Get the car and taken apart before price is set, that way you can charge what you want to put it back together again. Well, not everyone is clueless about working on cars. Once we were informed that warranties were expired, we were more than happy to get the car away, roll up our sleeves, and do the work ourselves.

The final straw was that it took pretty much all day (they tried to make it an overnight affair) to basically identify one worn out suspension component. Honestly, I believe a competent mechanic would have had this identified in an hour or so. The only way we were kept informed was by calling back every couple of hours.

At no point were we made to feel welcome, appreciated as customers, or even made to feel like Peoria Nissan would be a place to come when looking for a new vehicle. I, personally, own a Nissan Sentra, so one would assume customer loyalty would have me returning to a Nissan dealer when the Sentra is due for replacement. Thanks to the bad taste left in my mouth I will gladly drive a bit further to find someone a bit more appreciative of the fact I would be looking to spend a small fortune at their dealership.

After describing a brake issue and the garage unable to duplicate, I was so very glad they paid attention to the computer codes that told them that there was an issue and thy were able to resolve in a single visit! Thank you Scott for always taking care of me!

I had a great experience and they worked with me to get a great deal. Would highly recommend Peoria Nissan.

Extremely fast, courteous, professional. I would recommend this dealership to anyone, this is my second vehicle purchased. Excellent service !!!

Typical dealership, the salesmen lie to make their commission, and it takes forever to get outta there even though they say it's gonna be soooo quick. Regardless, I got a decent used vehicle. I'm not sure I would recommend them, but there are definitely way worse places you can go.

James was the bomb. 5 star service the whole way through.

Everything was handled exceptionally from the trade in, sale and Finance. This is the third car I have bought from Hugh. He s amazing and makes the process enjoyable. Angel in finance was kind and explained all the paperwork to me. Scott in Service is the man I call, he makes sure I m taken care of and gets me in and out in a timely manner.
Another amazing experience at Peoria Nissan. Thank you Hugh, Angel & Scott. You are my go to guys and I highly recommend each of you to anyone looking to buy, finance or service your new or used vehicles.
I love my new Nissan Altima SR
Sincerely
Sherl Houston

Really bad service i bout a 370z 33k that only comes with 1 key and they wouldn't help me with the other key what kind of service is this im a first time buyer and they wouldn't help me with my situation never buying another car from this place again

As always, fantastic in every way, in every department! What always impresses me the most about Peoria Nissan is their HR dept. The 1st class experience has to begin there!

Great experience while I was there. I would definitely recommend this place for servicing cars.

Scott Collins was wonderful! Called in prior to arriving at the dealership and spoke to Scott, He had the vehicle I wanted with all the must needs ready to view and test drive as soon I arrived. Scott was willing to help me stay within my budget! I will definitely be referring ppl to him. Best experience ever.

Kevin was very knowledgeable and courteous. The work was finished exactly on time!

This place is so great and the sales dept is the greatest. Hue is the best person to go to if you want to buy a car. We have use them 4 times to buy cars. You don't know what you are missing if you have not been THIER. Thank you

Yes, I practacully dispise going to the Car dealership. But when I went into Peoria Nissan the other day, I literally didn t want to leave. Eddie & I hit it off & he made my experience the best I ever had at a dealership. I treat people how they treat me. So it was like Eddie pick up my vibe & made it so we were trusted buddies for yesrs.
I really appreciate the loyalty, intergerty, hurmor, compassion for my case, as well as professionalism. Adam was great as well.
Great job guys you will make Nissan number one no doubt!

My experience at the Service Dept of Peoria Nissan has always been very pleasant. My service rep, Paul, is very knowledgeable, thorough, and very customer friendly. The waiting area is very comfortable and all the amenities are appreciated.

I was happy to get out sooner then I thought. Price was right and I like taking my car to the dealer where I bought it. I am happy with the service and help here.

i loved the place and everyone around them. great place to shop and look for a car.

Everyone was very nice and helpful! We couldn't be more excited about our new vehicle!!

I was told my car was going to be ready in about 2 hours. It's almost 3 hours and I'm still waiting.

As stated in my recent Google review. Service was fast, accurate and most important the high quality of service from Robert Lucero, one of your service staff.

Professionalism, avaliability, good intentions, well done work, politeness...there are just a few of James (Peoria) and his tech attributes. We loved to colaborate with them. They did everything possible to be sure that we are happy. I am grateful and I would totaly recommended them. Thank you

I went to get my oil changed yesterday and Kyle was wonderful! He was so friendly and understanding of everything I asked. I never have any bad visits when I get my car serviced here!

I give the SERVICE department a five star. Service guys are smiling and very attentive as soon as you pull up. The drivers who pick you up or take you home when you car is being serviced are very helpful. My car broke down two different times and each time Scott took care of me made sure I got picked up and dropped off also made sure I had a rental ready, when needed, (which made things easier for me with a two yr old). He also kept me informed as much as he could, always greeted with a smile and made sure I had what I needed. Thanks Scott for all your help. If you need your car serviced go to Peoria Nissan .

My wife and myself have purchased 2 cars in the past 2 years from the Fleet and Internet department and both have been a seamless process and great customer service from the sales person to the management staff. I did my research knew what was a fair price and they exceeded my expectations both times. I also like that they give your first oil change free. Service department was effecient and friendly as well. You always get further with honey than with vinegar. Great place!

The best experience I ve had buying a car has been at Peoria Nissan. They were very helpful and made the process stress free. This will be my go to place for future vehicle purchases.

Very freindly. Not fast enough washing my car. I learned a lot about what I might buy next.

The service department is always sunny and friendly. Thanks for the great service

I brought my Nissan Pathfinder for service. Steve was very professional and went overboard to help me with the process. I want thank Steve for outstanding customer service...

Really friendly, handled my needs quickly, offered Uber ride.

I had a great experience at Peoria Nissan and Steve was very helpful and kind to me he is a great guy and made my experience better than ever!!

This dealership was amazing! They were so helpful and made the process of getting a new car very easy! We worked with Beau and Adam and they were excellent!! We will definitely keep going back to Peoria Nissan.

Took my car in for the 6 month Zaktek coat. I came down from Prescott Valley and was able to rent a car from them while they applied the Zaktek coat and oil change. Shane was who I delt with in the service department and he was AWESOME! He address my questions and if he didn't know, he found the answer for me. Thanks guys!!!

EDIT from 5 stars to 1 star....... So the original review I wrote was that I went in to trade in my vehicle. My sales lady was great and kind to us and after 9 HOURS at this dealership we walked out beingthe owners of a new 2019 Altima (or More

In my opinion the service department is horrible. Won't be back.

I have had the best service at Peoria Nissan!
They have been generous with warranty repairs, quick to handle service, and always friend and courtious. The sales team is no pressure and honest. See Serge for a new car. He makes it happen!

the salesman I dealt with was a jerk I even heard him mocking me with another co worker an laughing. it made me feel horrible. I wont be buying a nisian because of this probably ever!

The service department is very nice and they know how to listen to their customers. On the other hand, the sales team, especially Angel, if he's hasn't been fired by now, needs to get a seminar on sales techniques and customer service.

I had an excellent experience from the moment I pulled up until I left, very helpful and informative, friendly staff. Especially James!

Best buying experience I have ever had. The Internet Sales Manager that I dealt with was very knowledgeable and accomadated me with everything I wanted in a new vehicle. HE was very professional and explained the entire process to me. Most of all he was not the typical pushy car salesman. Thank you Greg for making this vehicle purchase a pleasant buying experience. I would highly recommend Peoria Nissan and Greg Reiner for your next vehicle purchase.

Good service, nice people. Made a 500 dollar repair turn into a 25 dollar repair because I was just outside my manufactures warranty. Only 4 stars though cause it is a car dealership still and I'd like to do more business with them before I give them a 5th star

I wanted to say that Peoria Nissan is the best dealership place to get a new or used car , they are friendly and they work the hardest to get you financed no matter what circumstances you have , Kristy our sales person was excellent and courteous , I would definitely send all my friends and family here , thank you sooooo much ,
Jaime & Felicia Guerrero :)

Walter really did my buying experience a great one yesterday as I traded in my Altima in for a Maxima. People at the desk were able to accommodate me with the numbers I was willing to work with. They have my business for years to come.

After spending over $700 to fix a fuel pump, I was not notified my vehicle was ready, and my car was filthy and out of gas!

Cristian H was the best sales person that I ve ever had the pleasure of working with. Don t let his age fool you. The entire process was extremely smooth and everyone was very friendly. I would not only recommend Nissan vehicles, but also Peoria Nissan for your next vehicle purchase.

I have purchased several cars here and always use their service department. Excellent price and service every time!

I would NEVER buy a car here. The sales staff was weird and questionable on drugs. I couldn't have left any faster.. Oh and they wouldn't stop calling me after I told them I had purchased a car. I have to block their number.

Paul is the best service writer I have ever seen!!!

I was disappointed when the traction battery for my Leaf was ordered in correctly and delayed my replacement by over 1 week and then forced me to return to the dealer for another inspection prior to reordering. With my limited range, traveling 70 miles round trip and the time it took was difficult. Scott was helpful and provided a rental which was welcome. My car has the range I was hoping for and should provide me with many more years of driving in my 2013 Leaf! My only recommendation is to have a Leaf service person who is more knowledgeable of the EV; it doesn't give you a secure feeling when the customer knows more about their car than the service technician. I am happy with the results and will gladly return annually for my battery checks

I have been with Nissan for over 4 years now. I have always been treated with the upmost respect from this dealership/ service center . They always listens to my needs and they always find a viable solution to any situation or issue I have with my GREAT car. This dealership always treats me like one of the family. I just took my 2006 Nissan ( have to say is running like a champ! ) for an oil change and was very impressed at how fast and efficient they were. Kevin was great to work with and very knowledgeable. He knew the answer to every question I had ( and there were a lot ).

Evan rocks! He understood that I had a budget and held a very busy schedule. He never gave up on understanding that my time was limited. He also took some time to know me as a person and not a number! That is customer service which I call him a business-friend. Thanks Evan for everything. :) - MJ

Bought a certified pre-owned Maxima from them and the car is missing the SD card. I go back the next day and I'm told no problem we will get it ordered. I'm told I should be able to get it in a couple days. It's been a week and I call back to find out it was never ordered. So my car has no memory, no navigation and many other things do not work. There is also an error that keeps happening which stops the cruise control from working. This car is supposedly have gone through this great inspection to make it certified and it is nothing but problems and their staff doesn't even try to help or keep you informed of what is happening. Do yourself a favor and find another Nissan dealership to buy your car from cause this one is awful. Oh and I told them to take off the Zaktek protective sealant add on but they snuck it back in my final contract. That kind of shady business is disgusting. Hopefully one day I get the card so my car works...about to just go to another dealership.

Walter Shade helped us to purchase our new Titan, pls seek for him if your going to their dealership. He is very professional and helpful.

Jeremy, my sales rep listened to what I wanted. He had the vehicle available and only had to test drive. It was awesome. The finance department worked for me. The documents department made signing quick and efficient. I have bought my 3rd vehicle and HIGHLY recommend Peoria Nissan!!?

Gavin and Andy gave me a 5 star treatment. Buying a car is typically a grueling experience but these 2 made it so much fun!!

never a reason to go anywhere else! Great staff great deals great time!