Peoria Nissan Reviews

I give Peoria Nissan five stars. The service was impeccable and the specialist who assist me, Ken was very professional and proficient throughout the process.

My pulley tensioner is giving out and squeaking according to their mechanic, the attendant told me its not under warranty when I believe it is. I have a certified preowned 2017 Nissan frontier that ive owned for 3 months and these issues have arisen with no help. The usb port was also broken apon purchase and i have been waiting a month for any emails saying the part is in. I am very disappointed. 3 months and I have yet to even receive my az license plates.

Thanks for the horrible experience of buying a car with you guys. First you change a contract and make me sign two of them but never gave me a copy of the second one, second my permit expired and I have not even yet received my tags and third we never arranged to transfer my old tags to my new vehicle which you guys did it anyway without me even knowing.

Just stopped in for a key fob battery and some touchup paint. Luis went out of his way to help us with touch up paint for a Nissan made in Mexico. As always, these guys go the extra mile with a smile on their faces. Outstanding customer service!

Those guys took great care of me. Appreciate all the business done with them over the years. Got me out of a Sentra and into a titan

Hough was amazing! He helped us solve our single car issue and now we have a brand new Nissan. We will be returning in a few months to upgrade our other car. Thank you for being straightforward and working with our budget.

Steve Hollon my service tech didn't 100% take care of me and my truck HE 110% took care of me and my truck. He went above and beyond getting me a ride to and from the dealership, making sure the issues that needed fixed were done in a timely manner and provided excellent communication regarding everything. Peoria Nissan service department is a top notch team and I would recommend them for all your service needs.

I recently purchased a 2017 Nissan Sentra and I couldn't be more happy with the vehicle. I had the opportunity to work with sales consultant Jim Panek, he made my whole vehicle search a fun experience. It felt like he wasn't just there for the sale, but for the customer. He put me in the car I'm driving today. Financing always seems like a extremely stressful and aggravating part of the vehicle hunt; however, working with Chris Graham was one of the most enjoyable moments of the whole experience. He made me feel like he was genuinely trying to get me the best deal. I knew he had to fight tooth and nail with the banks to get me the deal that I received. He also explained everything that I needed to know in terms that I could understand. So if you are looking for straight shooters to help you find a vehicle you will love Chis Graham and Jim Panek are the guys. If I could give them more then 5 stars I would. Thanks guys you rock!

Sabrenna did a wonderful job working with me
She was very patient and got me into a great vehicle.

Great customer service department. Drive alot vechile serviced every 30 to 60 days.

MY EXPERIENCE WITH PEORIA NISSAN WAS EXCITING AND DISAPPOINTING AND EXCITING AGAIN I'VE GOTTEN A GREAT DEAL BUT WAS A LITTLE DISAPPOINTED AND THEN EXCITED AGAIN ONCE MY MINOR ISSUE WAS ADDRESSED THE SALESMAN MARTIN WAS EXCELLENT IN ADDRESSING MY ISSUE I WAS TOTALLY PLEASED I WOULD DEFINITELY HIGHLY RECOMMEND GOING TO PEORIA NISSAN THEY'RE CUSTOMER SERVICE IS GREAT AND EVERYONE IS SO FRIENDLY

I had the pleasure of Drew taking care of us and making sure we got an awesome deal. Bought our first brand spanking new 2020 nissan versa s. I even was able to get it in the color I wanted instead of the color my husband wanted . We wanted the manual transmission and went above and beyond to find the car in the inventory. Even said if they didn't have it in stock he would pull from another dealer. They buying process was painless. We definitely felt like we stole that car for the deal we got. Thank you everyone that was involved for making it possible for us to buy a brand new car.

Peoria Nissan was a great experience not only for repairing my 370z but also casually friendly. I look forward to my next time.

Pretty big screen on hospital I always get good service at Peoria Nissan I take I've took I have bought several vehicles from Peoria Nissan and I've had all my work done on there so I have a record of Maintenance that's the best thing going so when you make a trade in do you get higher value thank you

THIS IS A CONGLOMERATE OF A CAR DEALSHIPS OWNED BY THE SOME BIG NAME COMPANY.
THEY ARE ALL ABOUT MAKING A QUICK BUCK AT THE CUSTOMER'S EXPENSE.
BUYER BEWARE. DO NOT BUY YOUR CAR HERE UNLESS YOU WANT NO HELP AT ALL WHEN YOU HAVE APROBLEM, PROBLEMS PROBLEMS
THEY GIVE A NEW MEANING TO "SLEAZY'.

Never disappointed when I get my vehicle serviced at Peoria Nissan!

Very good, knowledgable and respectful sales person, all treated me well.

When I arrived for my appointment to have my oil change the employee helping me had to be paged twice. I told him that I just had my car washed so I requested that they did not do it again. I have free oil changes that came with the purchase of my vehicle. The employee called me after I left and needed more information to get the correct informat ion from Fedelity. When I returned I was helped right away and left the dealership. When I got to restaurant I noticed a grease hand print on the hood of my car that had not been cleaned off after the oil change. So much for having a clean car. My concern so far is the dealerships lack of details. When I had my oil changed at Coulter in Surprise the employee drove the vehicle to me with the seat covered, a floor mate and a clean hood.

I went to 12 dealerships in two days and can gladly say nissan was my last stop thank God I was just about done given up till I met Sabrina she was by far the bet dealer person I met out of all 12 and by far the coolest ever so thanks to her I got a 2019 kick that I actually like and if I need an other car anytime y'all know imma so straight back to Sabrina not even gonna give anyone else a chance I know who imma deal with haha keep up the great work and thank you

Loyal customer for life! From start to finish, a flawless transaction! Chuck went above and beyond and got me the perfect car. Nick in finance was so fast, I was in and out in less than an hour. Tharith was so thorough about going over all the bells and whistles. Paul and Emilio in the service Dept are the best!! I highly recommend dealing with these guys and your experience should be nothing less than Perfect!!!

Everyone involved in our sale were very friendly and were willing to negotiate. They were knowledgeable about the car itself (pathfinder) and its perks and if they were unable to find an answer to my question right away, they would dig deeper to retrieve an answer within their dealership. I was very satisfied with the customer service given by all, but especially Rick when my family and I walked in and when we left. My family and I will be checking out Peoria Nissan again when we decide to purchase another vehicle!

The real issue...their shady business ethics. Purchased a sentra earlier this year with a service plan to find out the paper work was never put through. This plan was to be bundled in with an extended contract which Was added on to my finance cost. The service plan was the reason I choose to purchase that bundle in the first place. Now the finance department avoids me like the plague. I believe I am paying for the service plan but I can't get them to go over the contract to look for any mistakes. If I could rate them a 0 I would.

Got a good truck for a great price. Ramon was a great salesmen. No pressure

My appointmemt was at 10 but i waoted for 3 hours before my car was done.

Rich Beattie texts in middle of night advertising? Stop! I've never been at your store!

Awesome team, they were very helpful and friendly. We went in knowing what we want and they show us just that and more.

The Sales staff at the dealership were quick and efficient. They searched for possible option in my buying options. They assisted me in choosing the correct options for my budget. Serge Angounou worked diligently to obtain the best price on my new car. He facilitated the purchase and helped me to jump over the necessary hurdles. He provided friendly service without any pressure. Christian, the Sales Manager also worked hard to get me the best deal available including the interest rate on the purchase. Ms. Nelson, the Business Manger presented the service warranty and financial options in a detailed and friendly manner. She worked hard to make sure that the details of the purchase fit my budget and all available options were explored. At the time I was in the dealership I had arranged to have my old vehicle repaired. The Service Writer, Ken, was professional and was careful to provide the service I requested. I appreciate the polite and friendly service at this dealership. I recommend them if you need automotive repairs or need a new car.

They say after buying the car that you get a free tank of gas after doing a quick survey. If you don t give 5 stars on the survey, you don t get the free gas! More like a bribe. Poor communication! I was kinda upset that they didn t tell me this

The most amazing car buying experience! Melo s customer service and friendly demeanor made the process so much easier and stress free! She listened to my budget restrictions and worked with me until she could get me the deal I needed. If you are looking to buy a car, go see Melo at Peoria Nissan, and I promise you ll leave with a new car and a huge smile!

I bought a used Chevy S10 from Peoria Nissan a month ago on a Friday, and was to pick it up the following day. Saturday I returned and was told the truck did not pass emissions. End of the deal. I was hounded on the phone for the next 2 weeks with offers of other 'new' vehicles just taken on trade. I did go back 10 days ago to check out the 'new' vehicles and they showed me the same S10 that I had originally wanted. Blown away. Sadly, I did buy it. My first time driving it, the transmission was acting up, and I took it to Midas. They kept it overnight and called me this morning to tell me the transmission was in pieces with large chunks of metal in the pan. It needs to be replaced. I just spoke with the salesman who sold me the truck and he told me I should not have taken it to another place, but to bring it into their shop. I'm guessing $2000 for a used/rebuilt transmission on a truck I paid $3,000. After the harassment of the earlier phone calls, now I get disconnected when I call. AVOID THIS DEALERSHIP!

Update: Peoria Nissan has agreed to replace the transmission on the truck and will cover it for a full year. They did make every effort to make good on this used truck.

Further Update: Pat Harvey, used vehicles, and Branden Wallin, Service Department, are to be commended on their professionalism and dedication to customer service. My vehicle has been returned and is in working order. Nice to see individuals committed to their work and to the public.

Last Update: I referred a friend to Peoria Nissan who purchased a Murano. My salesman promised a $200 referral bonus ($100 to me for the referral and $100 to my friend because I purchased the truck). When I visited to follow up on their promise, I was told it was being processed. 2 weeks later, I again visited and was told I would receive a call that day. The next day I got the call and was basically called a liar by the Associate Sales Manager. They refused to follow through on their referral program reward because I met my friend while she was purchasing the vehicle. They said the salesman had no authority to make such a promise and I could "get my money from him at McDonald's". Another reason for denial was because I used an offer I received from them for a gift card which was in a letter they sent me.

I repeat my original post. AVOID THIS DEALERSHIP. They are rude, do not tell the truth and are in the business to only make money and care nothing for the consumer. I refuse to purchase any vehicle from them in the future and will take my business to Avondale Nissan, a privately owned dealership, who displays concern for the customer and willingness to work with you. AVOID PEORIA NISSAN!

Had wonderful experience as always they treated with respect.this is the second vehicle I bought from this dealership and I was more than satisfied
Thank you
Peoria Nissan

I went in for an oil change & they found out my CV boots needed replaced. I got great service from Scott

Amazing dealership! Dustin in the service center was the most professional person I have ever came across. Will definitely return.

Uncle for Wisconsin bought a used car from this place...PS...BROKE ALREADY...So much for 167 point inspection.

Had a great experience. Salesman Greg Reiner and the Peoria Nissan staff helped me to decide on the right vehicle. Really went the extra mile. I now have a 2017 Nissan Altima and I'm very happy.

This place is nice, they have free drinks and snacks, they employees are nice, and the atmosphere is good. I went on a test drive in the new 2018 Nissan Leaf and the ride is so smooth and the features are very impressive. Plus it's all eletric and its a bit taller than the car we have now, the 2011 Nissan Leaf. Recommend buying your first or new car from this dealership.

I just bought a new car their my sale person was great his name Dean Friend he took time with me and my grandson to help me with the car that I was looking for the dealership did not have my color he went out of his way to pick it up at a different dealership to get it my next car I will come back there. The finance person was wonderful also his name Osman Mondregon he walk me through my whole process my experience there was wonderful and I will return

Great experience! Jovan was patient and attentive to all the specifics that I wanted in a new car.

I contacted service for an issue with the driver seat. I was assigned James Piasecki whom took care of everything. He kept me informed each step. The seat had to be ordered and a second visit was required. James had a loaner car waiting for me upon the second visit, which took my worries away. The repair was completed within a day. Thank you James!

I told them what I needed and they quickly met my needs. Thank you Isaiah for your help!

I got to my oil change early and I was treated like a KING. All of the Service Advisors spoke to me and loved that i still have a Nissan Juke. I have been to 2 other Nissan stores and it is no comparison to Peoria Nissan. Keep up the great service.

My service rep was courteous and professional. He explained what needed to be done on my vehicle and took the time to listen to my concerns.

Just went in to get some airbags replaced they made it fast and easy. I happened to go on President's Day and they're giving free burgers so that was cool.

I HAD AN EXCELLENT BUYING EXPERIENCE--SARAH WENT THE EXTRA MILE TO FIND A VEHICLE. I GIVE HER 5 STARS.

I m working out of town. My daughter s car axel broke. Peoria picked up the car, They had the car ready for her that afternoon.
Great job and Dave was very courteous and helpful.

BEWARE...We went in to look at cars they took my friend's debit card under some stupid pretext they needed to confirm she had a bank account or some asinine story....We agreed to a deal, they made her "sign" then they came back and tried to scam her out of spending an additional 1,500...long story short, we left and went to another dealership...they kept saying "you'll be back" .... later we realized they kept her debit card, they never called and the next day was Easter so she was without her debit card until the following week...she canceled her card and got a new one...we did NOT go back....This was the treatment she got as a repeat customer that bought a new Nissan Altima from them in the past....Never again, also I will be buying a car soon and I know where I won't be going....Also, she called to complain to the GM but never got a callback...bad bad bad customer service

Walked in to buy a used car but ended up getting a great deal on a new car!

Elijah J. Pedigo is one of the finest service writers I've seen in my 35 years of being in the car business....He constantly has over exceded my expectations!!!

2 1/2- hours for an oil change on a Saturday morning with a 7 a.m. appointment totally ridiculous

i have never in my life been treated more fairly and important as the staff at peoria nissan. these people literally moved heaven and earth to get myself and my son into the vehicles of our dreams. they handled every detail promptly and efficiently and kept us in the loop thru the entire process. i will never deal with any other dealer ship. this one is the absolute top of the line!

John was really helpful and was able to educate me about how they approach tire balancing. He's great!

Was very happy with my purchase experience. They were very accommodating to my needs and were absolutely great in making it a no pressure and no stress venture!

My service experiences at Nissan are always awesome. They do such a thorough job and really save me from having to deal with car trouble down the road! They give me a great price consistently and really help me take care of my investment! :)

Don t buy from here! Horrible. I recommend 2 others and told them already not to go to this Nissan dealer. Terrible sales managers and finance

Service for an oil change was quick. Vince was thorough and explained everything.

I got in the same day and was treated kindly by the staff.

Service Department is #1 always on time work well done and courtious

Excellent job on oil change and detailing. Wouldhave given 5 but took three hours. The service detailers should work as late as the service department.

Excellent service and facility very easy to deal with and pleasant!

A great service Prices always taken care of by Scott a nice guy I will return

The service advisor James was great. He always takes care of me when I take my car in.

I always have received great service from Mark Hicks and Peoria Nissan. They are fast, efficient and fair.

Love my Rogue
Everyone at Peoria Nissan is very nice!

If I could give this dealership 0 stars I would. Let me just say that I went here with an approval from a bank that they work with. I got there with all the required documents as well as informed them several times that I had an approval already and financing was already taken care of. Let me also mention this car sales men (Eddie) who didn't know nothing about anything. That being bad enough, they didn't even care about the approval that I received which only required 1600 down payment. They acted like it didn't exist and ran my credit again to see other lenders that would approve me for THEIR benefit not mine, I already had the terms and everything with Santander Consumer. They wanted way more than that and ignored the approval completely, they didn't care what was best for me rather what was going to benefit them and what lender would give them the most money out of the deal. WORST NISSAN DEALERSHIP IN AZ, IF YOU WANT A GOOD NISSAN DEALERSHIP GO 2 MIDWAY NISSAN OFF OF 23RD AVE AND BELL.

Eduardo is so helpful everyone is cool. Yhe manager Charlie was songood to me

Great service, Eric the GSM and Martin Were very helpful with my uncle, they got him a great deal.
Thank you

Would recommend this dealership they work with you. They do the best deals for you and them both. Courteous and understanding!!

This was the worst experience. They didnt put my air filter and my cabin filter back in my car I drove around 4 2 days with no filter. Then acted like they were doing me a favor by giving me new filters for their mess up. Get it together

I only gave one star because I couldn't give less. I fell like I got taken advantage of. I will NEVER recommend this dealership to anyone.

Hi my name is Edward and I have a 350z That has had a few problems. I came to Arizona for a tattoo convention and decided to take it into Nissan to get It looked at and figure out what's the issues. Dusty Jager Was my rep and treated me with the upmost respect and made sure my car did not leave there till it was fully taken care of. I live in California and travel the world as a professional tattoo artist and my car needs to be reliable and maintained. I have been deal with Dusty Jager at Peoria Nissa for about a year and a half now, and I will not go to anyone else.

I BOUGHT AN ARMADA WITH EXCITEMENT, ONLY TO BE DISAPPOINTED. Within a week the brake switch was bad and car wouldn t start! Tire needs to have air added weekly. NO OIL CHANGE WAS DONE BEFORE SELLING THE VEHICLE! Neglectful service department, and a crew of salesmen who will say ANYTHING to move metal! Pathetic dealership as a whole.

Rick was a great salesperson. Dealer when out of there way to get the car we wanted,

Went to get an oil change, and because it was the first one, it was free!

Great,professional place. They have taken very good care of my vehicle & all the customer service reps are extremely competent & professional, I will always take my Nissan there for any service issues.

I have preferred this dealership over others. I have trusted the service department for over 20 years. Also Nissan loyalty gives you an extra discount when buying a new car.

I have never had such a horrible experience at a dealership in my life. I took my Pathfinder to Peoria Nissan because they came highly rated after moving into the area. I took my vehicle into the dealership yesterday for some warranty work and couple of other issues (sunroof in the back was off the track). I waited almost ALL DAY for a response back for information on my vehicle; I had to call to get this information mind you. I picked up my car after telling them not to do anything on my vehicle. The Panoramic Sunroof was WORSE than when I brought it into them and all I got out of the SERVICE MANAGER was "well, we had to look at it to diagnose the problem.. I told you what the problem was!! Now I have to come up with $634 to get this fixed ASAP when I could have waited another couple of months!! I feel like it was a waste of my time bringing my vehicle to this place. If I were you I would take my vehicle somewhere else because I am!

Kecia Mitchell was a pleasant and knowledgeable person in helping me decide what kind of car I wanted.The quality of service I received, I will come back.

I always like the way Scott C. attents 2 what u need 2 hv done w/ur vehicle. He really is an asset 2 the Co. YAY Scott keep it up buddy

Have used Peoria Nissan for car maintenance and repair for 14 years. Have always had great service and no issues regarding the work on the car. Kevin Scwartz is awesome!!

I just had my service yesterday and my service advisor Mike was very courteous and quickly did my service including the recall fix. I definitely would recommend this dealership for excellent service.

Fantastic customer service!! David McGuire went above and beyond our expectations with the repairs needed to our vehicle and also in ensuring I had the transportation I needed in a very timely manner while it was being repaired! I highly recommend the Peoria Nissan Service department!

I worked with James Piasecki. He was very accommodating from the initial call to the completion of my service visit. 10 of 10 ! He was knowledgable and polite as well as gave me what I felt was fair explanation of the status and condition of my car. Got me in and out without a hitch!
Hey James...You Da Man! ** So is Serge**

April 2019-2 1/2 years later and we went back to see Eddie. Left with two new Rogue s and had just as great of an experience and before!

October 2016-My daughter and I were referred to Eddie Ysasi. Great salesman, didn't try to up sell me and we left with two new cars that we didn't have a ton of haggling about price over. Will definitely go back and highly recommend you go see Eddie!

Buying a car from them was such a good experience. They helped me find a good car at a good price, and the process was problem-free. The first time I went to get a car serviced, I did have issues with a rude advisor named Marc. However, I decided to give them a secod chance, and I am glad I did because other advisors were very different. Chris K & Paul helped me on 2different occasions that I went in for service and they were very nice, helpful, and knowledgeable.

The service rep kept me informed as to the work being done and the expected timeline.
There were no surprises or disappointment.

We had a great experience working with Anthony. He worked hard to find us a vehicle that would work for us. He even continued after we left for the day and alerted us to one at their other dealership. We very much felt he was on our side. Although we ended up not buying there, it was time well spent.

They will never leave you alone if you give them any contact information. The staff was friendly, but be prepared for your phone to be ringing off the hook for at least 3 months, even if you tell them that you already purchased a new car.

Bought my first used Rogue a little over 2 years ago here. Just purchased a 2017 Rogue and absolutely love it. Still not sure what it all does, but not because of my sales person Eldis Gjikami, he showed me everything, and has even called me to make sure I was happy and if I need help understanding all that my vehicle does. He says to bring it in anytime and we can go over everything again. May take him up on that!! Great experience, very happy.