PCH Properties Reviews

They are the best. Couldn't be happier with the amazing quick service they provide to us!

Awful customer service. Sandra Berry who I specifically dealt with was disingenuous and had no people skills. When you have a special circumstance which affected your credit score, they'll tell you to write a note for the owner but once they've made their money, they don't bother getting in touch with you or communicating to the owner. They deal in fraudulent and discriminatory practices (IE ignoring proven documented income, exaggerating a late rent payment from years back in a 10 year rental history.)

I could not believe how wonderful this company is. I have gone into other property management for finding rentals. They are very professional and decided to stay with them. I have been renting now almost a year. I had a little problem with the rental.......Boy they were on it asap. They are great

Terrible!! Very unprofessional and apart from collecting rent, pretty much don't do anything else. Lack of accountability & professionalism. I'll be reporting them to the Better Business Bureau

PCH is a great property management company. After driving in our moving truck across the country, we arrived in Folsom one day ahead of schedule. PCH was able to contact the property owner and get us into the rental home one day early. They made us and our dog feel welcome. During the rental period, PCH addressed some minor property management issues promptly. They ensured that a broken irrigation head was repaired quickly and they helped to coordinate the replacement of a faulty water heater. They also helped us to set up and administer our automatic rental payments. Thank you PCH!! Best regards, Ben

Pch is awesome. The office staff is great. We've been with them for 3 years and recently had an issue with our ac. We called Friday afternoon and had a technician on site by 11am the next day. Great company.

PCH is a great management company. They take care of the owners and the tenants. They follow the law to ensure that both the tenants and the owners are properly taken care of. I highly recommend their services.

Best property management company to work with in town! If your looking for a company to manage your property or looking to rent a home you can count on Sandra and her team to be there for all your needs! Excellent customer service and amazing staff! Paperwork process was outstanding! You can count on PCH 10 Stars all the way! Thank you!!!

Great experience. I would recommend PCH to any prospective tenant who meets reasonable expectations. They helped us get into a great family home.

Terrible communication skills between owners and renters and complete disregard for state laws. Would never recommend to owners; renters should have lawyer on ready. We were a renter who signed a request for a pre-move out inspection. Against state law we were charged against our deposit after inspection without any notification. The worst part is they never returned any phone calls or emails, we were brushed off to the owner who didn't know the situation. Terrible service overall.

PCH is the worst management company, don t rent from them if you don t want to be constantly ignored when issues arise with the property. As a tenant I have been asked to repair a mold issue with the bathroom, when this is not my home! The appliances the property came with, have all malfunctioned and PCH expects for me to pay for an appliance that is not mine. My home came with gardening services per the contract, the fence fell in JANUARY, and PCH is finally acting on this 4 months later. For the fence workers to come in and be able to complete the job, some bushes that are not my property have to be trimmed, and PCH has told me that if I don t want to be fined $500 I need to hire a gardener out of my pocket!!!! PCH lacks customer service skills, and the management is aware and they still do nothing.

I am tickled with your reply, and will forward you the numerous emails that have gone unanswered. And the text your lovely Sandra telling me she will fine me $500 for the damn bushes. Mildew on the walls and paint bubbling up is not a cleaning issue. Good day ma am

I used to view property management companies as being interchangeable, price being the primary consideration. Now, after having now owned residential rental property for several years, I realize I was mistaken. Like with most things in life, you get what you pay for and I have learned that not all property management companies are the same. PCH has been great. I have found them to be professional, responsive, and proactive when it comes to managing my property. Since I started with them, I have received all statements and tax documents in a timely manner. PCH has always informed me promptly when a repair was necessary, or if some other matter needs my attention. On the two or three occasions I have had to meet someone from PCH at the property, the staff has been on time, even though my property is a fair distance from their office. When the tenants moved out, PCH found quality new tenants very quickly, and much sooner than I had expected. Even though I have come to learn they managed a number of different properties, I have never felt as if I was treated any different as an owner of a single property, as opposed to a large commercial building. Finally, everyone I ve worked with at PCH has been pleasant to deal with. And, for my money, all things being equal, I prefer to do business with people I like. Absolutely no complaints.

Sandra Berry is the RUFEST person i have ever talked to in a business setting. No phone skills nor any people skill what so ever.
And if u have a problem she doesnt want to hear it
Its your problem you deal with it is basically what she said.

I have been working with PCH PM for over 10 years and have always been impressed with their professionalism and customer service. They make the process of finding renters easy and they take care of everything.

My experience with this company has been and will only ever be limited to one EXTRAORDINARILY RUDE phone call, minutes ago. I hope that management/ corporate office takes note and acts appropriately. I was interested in renting from these people, but based on that 39 second call, I will continue my search elsewhere.