PatientPop Inc. Reviews

So you know, we aren't 100% pleased with ZocDoc's performance lately and would be open to another service, but pushy and deceptive sales tactics are a big turn off.

Randy has called our office numerous times implying he is with ZocDoc because he tells reception he wants to speak with me (and yesterday our physician) "about our ZocDoc account". He left a voicemail for me as well stating the same. The company name PatientPop was never mentioned until we spoke this morning and I pressed him for what company he was with.

I asked him to email some information on your services (still haven't seen it, BTW). He then told me your website was pretty complex. No offense meant because you have a nice clean site, but our patients' newborns could navigate it. I'll leave the other snarky comments he made out of this review.

Emy H. is awesome! Has excellent communication skills and responds quickly to our questions. Thank you!

Very quick to help and resolve any changes we want made and amazing customer support! They are always reaching out to make sure everything is done to our satisfaction and constantly improve our platform!

Roshni presented a very detailed review of the practice performance. I believe the performance review should be done on a monthly basis. However, this was the best performance review that I had with Patientpop.

Great service, they really want to help your business succeed. The easy online portal is great and helpful to send out patient surveys in bulk!

So far so good! I just joined, but the on-boarding process has been so smooth and easy to understand. Kulsum and Jesse were great to work with. My first appointment booked online and my site just went live less than a week ago! I look forward to the exponential growth we anticipate from having this solid foundation that I never could have done alone.

I am beyond disappointed with the PatientPop services. Not only did they not do anything while we had them, but when I went to switch providers, they did not fully release us from AWS, therefore my new provider cannot get our new website launched. I have made 5+ phone calls to them with no resolution, only placing blame on other parties. Our company's website is now down and affecting our patients and finances and I am having to fight daily with them to make 1 phone call to Amazon Web Services. This is ridiculous. Be aware of doing business with them, they will make leaving a nightmare!!

I just started with PatientPop and so far so good. They do an amazing job of setting up your website and posting often on social media to promote your practice. I just started so I can t speak to return on investment yet.

PatientPop drastically improves your companies online presence. Great customer support and it works!

Best experience EVER! This crew means business...we received over 45 new patient inquiries within 30 days of our site launch! They're professionalism, knowledge and customer service is unmatched.

Jamie is our manager and she is very thorough and has a real grasp on our needs as a medical practice.

One of those companies can actually deliver what they promise! They are very efficient & effective!

We value the joint team effort Patient Pop provides in helping the growth of our office!

My team at Patient Pop is really good. Just today they promptly resolved a technical issue with a non-working link. they communicate effectively to problem solve. Thanks you Jocelyn and Hope and Chelsea.

It is not only a functional website but also a powerful relationship-building tool for our business. Patient Pop offers innovative ways to grab attention of viewers and engage them with dynamic, personalized content such as online booking, call now button, appointment reminders, social media sharing buttons while proactively requesting reviews. Our new website has launched only two weeks ago and we already have received 7 patient reviews.

My son is autistic and a student at Columbus state. He waited for 3 hours. While he was in the room alone he cussed. They made him leave and refused to see him. He has high anxiety. I called to explain this and they still wouldn t see him.

One of the best investments I could make. Just get it. It will pay for itself and them some.

Thorough approach to web site overhaul, SEO, calls to action, social media and blogging. They deliver what is promised and turn around requests in a timely manner.

I cam across PatientPop by one of their rep Chris, I just can't get rid of him from my sight.. LoL. Anyway, I looked at PatientPop from a very practical point of view. Anyone can build you a website, but as the new generations are more focused on UI and UX, I simply needed a good website but with top of the line SEO. Website inflexibility is what get these guys a minus (-) star, otherwise they are 6 stars IMHO. These guys are professional, organized, and delivering SEO content not only in a professional manner, but in a language that is understandable to the general public.

This company continues to impress me with their smarts, responsiveness, and creativity. Partnering with them has been one of the best business decisions I've ever made.

We continue to have an outstanding experience with PatientPop. The team is super helpful and easy to work with, and their expertise is invaluable to us as we grow our practice.

Very happy with what PatientPop has done for my office. Was referred them by a peer and even though I just started using them when I first opened up, I am already seeing more people find the website they have created useful for booking appointments, or finding my office. Highly recommend them

PatientPop is a positive Disruptive force in patient engagement, lead generation and online reputation management.

Has really helped us with our SEO on a reasonable budget, but we wish the scheduling could be integrated with our scheduling system so that the patients could schedule and not simply make requests. We also wish that there were more customization options with the website platform, but the basic options are pretty good.

Great customer service and very happy with all they offer to work with me to build the company I work for to its BEST!

PatientPop service has earned 6 stars from our first introduction, right through implementation, and now in the ongoing updates. Phenomenal company with exceptional service!

PatientPop does a phenomenal job of total website management from creation to maintenance and success measurement. Very responsive to my needs. Also provides good feedback on things I can do to enhance my web presence. I love being able to track incoming calls, page views, search metrics, and so forth.

Absolutely by far the best website Company around. I wish that I had found you sooner Patient Pop. Many website companies I have tried for my Medical Practice just never followed thru on their promises. Delivering what you promise is critical . They completely exceeded my expectations. Patient Pop.... Your Stuck with me for LIFE Dr. Sophia W. Barnes, Optometrist

We've been using PP for about six months now with our company and have had great results. We just recently covered our numbers at our Performance Review and were pleased to see improvements in almost every single area. Traffic online is up, more patients are making appointments, and we're as busy as ever. The user interface for their software is great, modern, and easy to use.

Top notch-no baloney here. Real people who work hard and care about the practice they are setting up. We are one week into LAUNCH date and we are seeing an increase in our business. Would highly recommend!!!

Didn t help my practice performance. Google rating stayed the same 2 years. I m no higher on the google search than I was 2 years ago. Guess I was doing fine with my own Wordpress site. Patient pop offers generic cookie cutter websites. Watch them as they will lock you into a contract and auto renew without sending you any correspondence. If they manage your website they lock you out and keep it if you don t pay or refuse to payout your automatic contract renewal. I also filled a grievance about a web site issue they refuse to correct. Instead of addressing my concern I was told my grievance really wasn t an issue and therefore didn t apply. I have filled grievances with my other vendors (Athenahealth, Henry Schein) who support Patient pop. They need to be aware of Patient Pops poor service.

Not a great experience. Company puts on a great show to get you to sign a one year contract. Overall, consistently under delivers in quality of product and especially customer service. Calendar is practically useless with very little functionality. SEO has done almost nothing for my google rankings. Website design and further editing is templated with very little room for personalization. Website design is a major headache to communicate ideas and get anything done. Finally, prior to signing the contract, they reported that if I am unhappy with the product or there were major changes with my business, there would be some flexibility. Of course that is not the case though. If their product was good, they would probably offer a free trial or money back guarantee - Instead, the business model is clearly that of a company that preys on small businesses.

Patient Pop has been a great asset to our office. We have an attractive and modern website, and are getting a lot of business and traffic from it. Our rep Eric is also very knowledgeable and has great recommendations based on our needs. Very happy so far.

very positive people in place to provide help, encouragement, affirmation, guidance, and implementation - knowledgeable, personable, able to connect, connect well, communicate well, and come across as authentically interested and authentically good people -

Everyone at Patient Pop has outstanding A++ Customer Service! They respond in a timely manner. They get the job done! Thank you Patient Pop!

Patient Pop really knows what they are doing. SEO and reputation management is a full time job. The money that you spend on Patient Pop is less than hiring someone to do this for you.

Updated review: Customer service waxes and wanes; price is high for what you get.

PP was "on it" from the git go. They have made our practice run smoother because of integrating so many things and working with our system. Our New Patient growth is through the roof and the staff has been easy to work with. These folks know what they are doing. Our Georgia Chiropractic office loves them!!

I was excited to work with PatientPop, and everything seemed fine. But after 2 years and $23,000, my business is still on the 5th PAGE! In my area. After termination, they took down my website without notice. Now I have to rebuild my website...another expense I have to incur in thanks to PatientPop. I do not recommend it.

My boss signed up for PatientPop after getting a few bad reviews on Yelp/Facebook. I was wary about the process at first, but our Implementation Manager (Andrea) was very knowledgeable and patient with us. My boss is not always easy to deal with but she handled him without missing a beat. We've only been customers for a little while, so I don't have anything major to report on the service that PatientPop offers, just yet, so I will come back and update my review after a few months. I just want to give kudos to the team that we've worked with this far, everyone has been amazing and very professional.

I started my dental office over 2.5 years ago. We had a website that I managed myself. It was free, but not something I wanted to do after working on patients all day. We decided to hire PatientPop to take over the responsibility. I couldn't be happier. Liezle Lingasin and her team have been amazing. The website looks great and our monthly phone conferences make sure we stay current. As a practice owner, we have to make decisions on what to spend money on and what can wait. Your website CANNOT wait. It's your first impression of your brand. One of the best decisions we've made to date was to hire PatientPop.

I've never worked with such a terrible company. They do not care about their customers AT ALL. Highly recommend not signing up.

This Dr Assif, from O de Rose Med spa, I am really disappointed from the service, the team taking care of the website will never return your calls, I have been trying to talk to them for 3 days and nobody return my calls , I called the patient pop to complain and I was told to fill out a paper for support, I never heard of that before , really I am not happy with service.

What a pleasure it is to work with an organization and account rep that really know their business and are so accessible. I have done this for 39 years and this transition cost me little or no heartburn and was done before anticipated. Great company to work with and the response from our patients has been wonderful.

great company to host website and interface with EMR

Was pretty seemless to switch over. Within 2 weeks ratings, reviews, visits to the site all up. Glad I did it. Great team.

PatientPop has been great for my practice. The website works well and online scheduling is a huge plus. The team is responsive to any questions, changes, or concerns. I believe my practice will continue to grow with their help.

Patient Pop s team is wonderful!
I love my website.

Our practice signed on with PatientPop 6 months ago, and everything seemed great at the start. They've got a great pitch and sales team! However, once we implemented their service, there has been non-stop issues. They do a few things well, but overall their customer service is TERRIBLE! Almost every "fix" or change that they process, they seem to break something else. Some stuff is common sense, yet they're quick to copy/paste material without reading through it (like updating a phone number but failing to update the actual tel: link). I've had to resort to calling in every time I need a change so I can hold their hand through it to make sure they do it right.
Its also very clear that their website and features are template based and there's a ton of things they CAN'T or REFUSE to do. They clearly don't have access or control over the code for their website, otherwise they'd be able to process some of the SIMPLEST requests.
If you have a small practice and only need a very simple website, then go for PatientPop. Otherwise, steer clear! They're very affordable, but you definitely get what you pay for.

I recently signed up with PatientPop to try and enhance my website as well as SEO. The whole process joining up is well thought out and planned. A schedule of different people with PatientPop was set up and everything happened as planned. I was impressed by the caliber of the people working at PatientPop and look forward to seeing positive results.

great Service from a great, proactive group of individuals.

I am once again impressed with the speed and efficiency of your website support. Thank You.

Quick to respond to any questions or concerns. Very patient (I have had a lot of questions :) ). Very knowledgeable. And they have all just been so kind.

I m happy for quick response of support team less than 24 hours. Thanks

PatientPop has really helped me make a presence online for my new clinic. They have really put together for me the essentials for being online -- website, SEO, and now marketing.

I love Sarah Potts and Patient Pop. Everything is done so professionally.

Patient Pop has been an amazing service. It has helped our business to grow their social media presence. We would highly recommend them.

I would highly recommend them. They are a great company to work with. Anything we ask them to handle is always taken care of.

PatientPop has made a significant impact on our practice. Our website looks great and is constantly maintained and updated.

Double charged for monthly services ($550) and I'm being basically told "you read your bill wrong." Even though the charges clearly show up on my credit card statement. I shared that with them, and they basically told me I'm still wrong. I've been dealing with it for almost 4 weeks now. Support has put us last, over "more urgent needs" in making changes and getting a new providers scheduler up. This, all after the company sales people assured us in November that things would be better...

Our experience with PatientPop has been downright awful. They were untruthful about the service agreement, they are non-responsive to questions and complaints (we're talking over multiple weeks and months, not just a few days), they take forever to actually do what we pay them for, and they seem more interested in selling service than delivering service. The only thing that I think has worked well is their automated billing system, which charges us right on time. I would strongly recommend choosing another service.

Patient pop is professional, timely, and a breath of fresh air! I wish I would have contracted with them much sooner!

Patient Pop has done an amazing job in improving our online presence.

Customer service has been spectacular thus far... at this point I am extremely happy. We went live last week.

The PatientPop support staff is very responsive to requests for edits on my website. Great job!

The Support department really helped quickly to update my website.

BEWARE!!! They will do a very slick and seductive sales pitch. They really DO NOT KNOW what they are doing. Very sloppy. Minimal communication if you have a problem. DO YOUR HOMEWORK if you are looking for a new company to develop a website or SEO.

What a pleasure it is to work with an organization and account rep that really know their business and are so accessible. I have done this for 39 years and this transition cost me little or no heartburn and was done before anticipated. Great company to work with and the response from our patients has been wonderful.

Extremely helpful, love our new website and all of the services they provide. Everyone is very friendly, very helpful and every step has been a wonderful experience.

Since signing up with Patient pop our Spa inquires have increased and patient's/clients find it easy to find us. Recommend to any business

Excellent service. Worth every single penny I have spent so far. I have heard terrible stories about other companies. PatientPop has been great.

Absolutely the most grossly incompetent group of individuals I've ever dealt with. I've worked with physicians for a number of years, and any of them who have dealt with PatientPop have never have anything good to say. The work is formulaic, you'll have a new account manager every two months due to turnover, no personal attention, no actionable results, and good luck speaking to anyone. Emails to an account manager take 2-3 days for a return, and that's if they get responded to at all. Phone messages are futile. If you have an immediate need, good luck. I wish they spent more time on creating a culture with stellar customer service than just a slick dashboard. The platform itself is fairly good but I cannot say enough about how terrible the service is.
To top that off, the Mafia has fewer contractual requirements than these people. The amount of time trying to unentangle a practice from them is insane. I highly suggest anyone considering using PP read their contract thoroughly before signing, and getting your attorney on it wouldn't be a bad idea either. Look at Glassdoor or any other review site and you'll get an idea of the kind of people and culture in this company. Ask yourself if you want to put the success of your practice in the hands of poorly trained, overworked 22 year olds who will quit in two months the minute *anything* else becomes available. In my experience, this organization should be avoided at all costs.

Amazing experience! Thuy Le took time and was patient enough to implement everything we asked for. I was afraid that as a big corporation patientpop would push cookie cutter approach but Thuy was able to bypass it and created clean visual website. Cannot speak yet about how well it will work for patient acquisition but so far have very favorable opinion of this company.

Amazing experience! Thuy Le took time and was patient enough to implement everything we asked for. I was afraid that as a big corporation patientpop would push cookie cutter approach but Thuy was able to bypass it and created clean visual website. Cannot speak yet about how well it will work for patient acquisition but so far have very favorable opinion of this company.

My practice website has been managed by Patientpop for over a year now and the whole team has been fantastic!

We have increased our total revenue, patient traffic, and profit margin dramatically since joining PatientPop. I highly recommend their services to any physician. The patients really love the flexibility and ease of the online scheduling and PatientPop does a fantastic job of letting the community know who we are and setting up expectations ahead of time so that our patients are well matched to the kind of services we provide. It makes for a better experience for everyone. Signing up for our second term!

Patient Pop tech support is fast and sufficient, very pleased with their response.

Patientpop has helped our practice immensely to grow and have significant online presence in last one year.
Thanks.
EM

Chelsea is amazing to work with! I highly recommend Patient Pop to anyone looking to grow their business!

We continue to have an outstanding experience with PatientPop. The team is super helpful and easy to work with, and their expertise is invaluable to us as we grow our practice.

Patient pop has been really good overall. I think they have good value for the cost and have definitely helped improve our practices profile online.

I am once again impressed with the speed and efficiency of your website support. Thank You.

Samantha is wonderful to work with. She is attentive to detail and always gets right back to me with our concerns. It is great having PatientPop representing a busy practice like ours!

Firstly, I will say that I love our website. It is more than I'd like to spend on it, but I'm ok with it because the patients like it and it is attracted new patients.
My issue is customer service. They are practically impossible to get hold of. They assigned me a rep who clearly knows her stuff but is very unreliable. When I call to arrange a meeting i get no response. I have emailed and called and nobody gets back to me. If I did that in my practice the patients would leave. My last call was 2 days ago and I still haven't gotten a call back.Poor form. Unfortunately, this is typical of my experience with PatientPop.

excellent service.
like their product.
should enhance my medical practice by getting new patients and makes it very easy for patients to find me and make appointments.
thanks

I would give them zero stars. I am hoping they will see this and start treating our business account with some sort of respect. I have been waiting for a reply back and need help updating our website which they manage.