PatientPop Inc. Review

Great job with customer service very quick and efficient

I don't think that there are enough characters available for me to tell about how satisfied I am with my PatientPop team. Every single time that I had a change to the website, it was immediately addressed. I mean, IMMEDIATELY. I was on the opposite side of the country and even with time zone differences, my emails were responded to in a very timely manner. If I called my team and they didn't answer, I got a call back before I even could leave a message. I could not be happier with this service. We went live today and the phone has been ringing off the hook. The response has been amazing. My receptionist came to me the first day and suggested that we needed another employee to field the calls. What a great problem to have! I wish that I had found this service years ago. This is service "the way it used to be." My team knew what a customer was. They were courteous and polite with responses (even when I was wrong) and never made me feel uncomfortable about not being "technologically savvy." I highly recommend PatientPop to any physician that wants to build their practice. I would give 10 stars if I could!

PatientPop is an excellent company, they built our website, and have been maintaining it for over a year now, and they do an amazing job. Their support staff is quick and responsive, and it rarely takes more than a few hours to complete our requests.

Absolutely Amazing! We couldn't be more happy with the service and outcome of our website. The team is so professional and supportive. Worth every penny spent. -Mario Melara, CEO Hospitality Dental

I was misled for what I can do to my website as far as customization. I addressed my concerns and when I was supposed to have a conference call scheduled and was told we would follow up with them next week about our contract, the following day they took 4 months of payments out of our account in advance at one time. I did not authorize this and they did not address my concerns properly. They knew that I was unhappy with my current service and therefore saw to it that they would get money from me. There were many issues that we were dissatisfied with and that were not addressed.

We've retained them for about 3 months so far. Genuinely disappointed with the quality of services provided considering how much money we spent on them. Got the basic package plus social media. They've underperformed on many, many different fronts but the nastiest has to be their salesmanship. They don't understand the scope or features they're selling but they are always ready to say "yes, yes, yes." Some of their salesmanship has cost us thousands more dollars than we budgeted for. There is no accountability at this company! You're one of a million clients and it really feels like it!

The implementation and cs team were on top of our project launch, were very precise with what they needed from us so that we could expedite our rebrand. I will definitely be referring them out to other providers.

PatientPop technical support team is excellent. Fast response. They were patient and helped us solve problems to our satisfaction. Thumb Up !!!

i have been with Patient Pop since November 2016. it took several months to get up to speed but, that included reworking my entire web page. This is the best sem- seo i have ever had. The scheduling program,profile review and web presence have been great. I would and have recommended them to colleagues.

I appreciate the customer service. The site is easy to navigate.

Patientpop does a great job managing my website and optimizing my SEO. I'm very happy with my investment.

I have been extremely pleased with Patient Pop - and more specifically Liz. She is professional, articulate, and most importantly, she cares about the doctors she represents. If there were more people at PP like her, they could take over the entire market.

Patient Pop has exceeded my expectations for my overall website design, help with quality content, ranking, reputation management and social media postings. I had worked with several companies before I found Patient Pop, and I highly recommend their services over any other! My questions and requests are always answered in a timely manner. We are very grateful as a lot of new patients find us because of our website success. The Pure Skin Aesthetic and Laser Center has found its "forever home" with Patient Pop!
Shelly Botsford NP
John Botsford MD

I have no idea why they have so many positive reviews. It is impossible to get anyone on the phone to resolve any issue. It is constantly "We will have a specialist call you" and then nothing ever happens. They only care about you when they want your money

Patient Pop really knows what they are doing. SEO and reputation management is a full time job. The money that you spend on Patient Pop is less than hiring someone to do this for you.

The on-boarding process was so simple. As a busy office manager, I just couldn't juggle another "thing", but knew my web presence needed help. The process was simple and the results have been spectacular! Our Google rating has improved and we are getting new patient everyday. Everyday!

I must say I am very disappointed in patient pop. After being with them for a year we were on page 8 on google. The website looks good but you can t modify to suit your needs. Called them in December to cancel their services and they said someone would reach out to us and it s march No one called yet. We called them several times to find out what s happening and when will they release our google page, still nothing. The best part we have had our patients complaining that they are getting emails about their cancellation of the appointment. We never canceled patients appointments nor do we have another service that emails our patients. If I could give them a minus several stars I would.

Disappointed after having purchased the highest level of service and saw limited results. Google ranking results were slow, reps lacked needed knowledge. Easier and more economical to do it yourself. I paid for adwords on my own and traffic doubled at 1/2 the cost. Tried to cut back my service level and getting a total run-around. Buyer beware.

Love, love , love Patient Pop and the successful business it has brought to our practice.

This platform is a great marketing tool for any medical practice. I have been working with them for almost a year and they have provided an amazing service. One stop shop for everything Digital marketing for doctors and health care providers. Ask for Ryan Mays or Christian Orlando.

I love the work of Patient Pop in improving the presence of my office online.

Nice people. but product has yet to be productive.

Another month goes by and no results. Now they are overcharging for service not received and breaking promises to reduce costs.They employ friendly smooth talking sales and customer service people. Behind the scenes are aggressive deceptive dishonest people in charge. They speak well but don't know what they are doing in terms of effective lead generation. High school kids messing around with templates got a better response than the expensive website they built with elaborate content.

Smooth talkers lie through their teeth. Product is totally ineffective. They are not familiar with the digital marketing realities. They use techniques not appropriate for a specific industry. They don't communicate within their own company. One person is making promises while someone else is contradicting the agreed to plans. Their software simply does not work. I was charged $1650 during a trial period when the service was supposed to be free. They are aggressive with overcharging and deceptive business practices.BEWARE don't give them your credit card information.

Extremely responsive and efficient in accomplishing any tasks we may have for them.

totally static website template that they charge for. No customization to how appointments are set up. locked in to a contract. luckily i was smart enough to maintain control of our domain, google maps site etc. so transition off was easy..I had read other reviews... .beware.

EDIT BASED ON RESPONSE: I gave most of my feedback within the first 6 months of working with Patient Pop and nothing was done.

This may seem like an odd review, but I do feel like PatientPop is professional and has ethics. Unfortunately, their services were not a good fit for me as my practice goals would ve been difficult for any web/SEO company to easily meet. They thought they could do it, but it didn t work out and the reason I am still giving them a five star review is that although I had a one-year contract with them they were willing to terminate the agreement early, because I did not see that my goals were being met. Most companies would have told me that a contract is a contract and I would not be able to terminate. Kudos to PatientPop!

Very quick response to my request to make website change. Very pleased!

Cody was extremely helpful, courteous, knowledgeable and efficient. Thank you for resolving the issues we were having.

Smooth transition and knowledgeable team members made working with PatientPop a breeze. We love our finished product and the control we have over our data plus the telehealth platform is very user friendly. Great experience with Nicole P. and Ben S.

Extremely professional. Team of dedicated, knowledgeable staff who do all they can to help you along your way to wealth and prosperity

Ever since partnering with PatientPop, our website and online presence has gotten a virtual makeover! You wont regret using their services! They do not disappoint!

Great team, wonderful product. We couldn't be happier from start to finish with every level of patient pop.

Patientpop provide extraordinary level of service and marketing expertise, they help my practice grow tremendously within short few months. They pay attention to every little details and I get lot of compliments on my website as well their ease of making an appointment. I see a clear difference in the growth of my business.

Great responsiveness, able to meet the needs of my practice, and easy to work with!

Had a great experience with PatientPop. Taylor helped me a lot and listened to my needs and help me understand the growth we can achieve with Patient Pop

Staff are dedicated to improving your website and increasing your traffic.

Very satisfied with the professional and customer centered service I ve received!

Adam is amazing to work with I cannot say enough good things!

This company is personal, responsive, expert and helpful! So glad we chose them to bring out our website and place it appropriately.

I would not recommend. Used them for years and quality has diminished in the last year. They own all the content and you have to start from scratch once you decide to leave

I love the streamlined process to build my website with a team that understands medical practices!

Eric is very helpful and informative! Keep up the good work!

We love PatientPop. They provided us with an excellent website. Wish we would have found them a year earlier. Want to thank Austyn, Robin, Ryan and Gurdev for all that they have done for us. Thank you for accomplishing what others said they could do and did not.

Patientpop created a beautiful website for our practice. They respond quickly when we desire revisions. They are reasonably priced. We love the feature that allows our patients to book appointments online. We also like that patients get an email or text after their appointment that inquires about their satisfaction, and gives them the opportunity to leave a review.

So far, PatientPop has been easy and effective to work with. Our implementation specialist was amazing.

Patientpop is truly wonderful. Super organized from the beginning, very responsive when you need them. I love my website and I ve grown my online presence significantly. Not only have I gotten a ton of new patients but also 100+ google reviews in my google business account. Could not recommend them enough!

Had a problem to start with but Patientpop has went over and above to take care of any problems. They are truly invested in our success!

Nikola is absolutely amazing! He is very knowledgeable, has superb attention to detail and does work in a timely manner! I am happy that Patient Pop has Nikola. I recommend him in a heart beat! Great work, satisfied customer.

Happy with their service and how they help the company.

We didn't have a webpage to begin with so I was very impressed with the end product. I like the flexibility too as we are still implementing a couple of things. The web presence clean up was impressive as well. Service was quick and timely.

FORMAL COMPLAINT: Salesman continually calling and emailing after already being told not interested. When told again not interested they became defensive and rude. Thank you "Sebastian" for the poor customer service that I didn't even ask for!

I give a rock solid 5 Star rating to the Patient Pop company. They have earned it.

What is distinctive and exceptional about this company is their ability to deliver dependable quality service to their clients. Consistently.

With great intelligence, their service fills substantial needs for an honest thriving dental practice, within today s market realities.

They truly encourage feedback on an ongoing basis and act immediately and effectively on any/all issues that come up along the way.

From the initial getting to knowr them phase, to the sign on process, to website development, publication and then utilization of what they provide, each and every person has fulfilled my expectations and beyond. Once we were assigned an early beginner; a bumpy but extremely short moment. The instant I informed them of our awkwardness with that person, we were re-assigned to a seasoned team member who moved the process along perfectly.

Whether in my personal, family, or professional life, I rarely encounter businesses that have mastered the capability and consistency that PatientPop has. In fact the rarity of that is a reflection, I believe, of the magnitude of PatientPop s accomplishments.

I have now worked closely, with 5 individuals from this company and each and every one of them has been totally satisfying and very enjoyable to work with.

One final and important example I can site from our experience is with online reputational cleanup. Our Customer Service Manager has guided us comfortingly and masterfully through that process with optimum results.
Many thanks to PatientPop. A very worthwhile investment.