PatientPop Inc. Review

Horrible customer service. Unprofessional looking websites. Support requests take at least 72 hours for them to respond. I've been trying to get a hold of an account manager to talk about our contract and it has been an absolute crapshoot trying to get a hold of someone. Another thing, we were assigned a direct rep when we signed up who suddenly disappeared after being very helpful with our website requests. There are better options out there -- don't go with PatientPop.

PatientPop is a wonderful service! Matt K has also been a great service representative for us!

Excellent team approach with great service. They make sure that you get the best out of your website and beyond. I highly recommend them.

We are so pleased with the new website, the reputation campaign, and how we are now seen when our patient's or prospective patient's Google search us. The team that we worked with couldn't have made this transition any easier.

I have had the most horrific experience working with PatientPop. I had to continue paying them $1250 per month due to a contract continuation with the office that I purchased. The website is cookie cutter and boring, the page doesn't rank well on google and isn't even on the first 3 pages, they are insanely hard to get in contact with. The blog posts are untrue and just insanely generic and it's so obvious they were written by a computer or a blogger, definitely not by a professional.

The worst part is the customer service. I had a "concierge" that I was supposed to be able to contact and speak with. After countless emails and calls (no response), I finally after like a month had someone reach back out to me and tell me "oh sorry that guy is no longer with the company"... It's just not a client centered operation and for the money they charge, I am CONFIDENT you can find better services elsewhere for less.

We have had a wonderful experience with PatientPop since joining. Great people and great to work with!

PatientPop is a positive Disruptive force in patient engagement, lead generation and online reputation management.

Very happy with the services provided by PatientPop since launching our website on the platform. The staff is very professional, knowledgeable and hands on.

I worked with PatientPop to create a modern website and booking system for Allegra Dental Center in Fairfax, Va. PatientPop has helped to improve our SEO and the account team (Emy!) always go the extra mile.

Patient Pop is a great service to my dental practice.

From the sales team to the implementation team - extremely professional, personable, available and easy to work with. Highly recommend.

I really enjoyed working with Patient Pop - they listened to my suggestions and concerns and make it customized for my needs. I am extremely satisfied with my decision to go with Patient Pop platform. I highly recommend it to anyone looking to increase their online presence.

Since signing up with Patient pop our Spa inquires have increased and patient's/clients find it easy to find us. Recommend to any business

I frequently do not leave reviews, but feel obligated in this case as patientpop has went above and beyond in disgraceful business practice. I would not advise anyone to use this company. They try to lock you into a contract and their senior customer service representative Gurdev does everything in his power to keep you from leaving the contract. My group practice has been charged for 2 months of service even though we haven t been provided with a website. We have been attempting to fix this issue for 3 months and they want to just keep billing us.

I would recommend staying away from this company at all costs.

Stay away from this company. This company is a fraud, they failed to delivery on the contract and still charged us $1200 although they openly admitted to their failure. The implementation manager simply did not attend meeting they had scheduled multiple times. After two months PatientPop did not deliver a usable website. Spending couple of hours on Wix.com we were able to create much more professional looking website with all the same SEO capabilities for a fraction of the price. There are many better, cheaper and more professional service providers out there.

6 months of service and not one patient has made an appointment. just keep charging me on a monthly basis. absolutely no support during Covid-19. They obviously do not let you out of the yearly agreement. Can't wait for DEC 2020. it'll finally be over. Stop sending me quarterly emails asking if I will refer you to anyone, the answer is and always will be, NO. A colleague did ask me and I successfully turned him away. keep up the good work team. You lost at least 10 accounts because of my experience.

Our practice has newly begun working with Patient Pop and they have helped us so much already streamlining our website and social media accounts and helping us with marketing to bring in new patients! Highly recommended!

One of the worst marketing company for physician. Keep charging your credit card and does not work. Frequent change of account manager and new manager does not know or even contact you. Not recommended for any physician to use this company. Keep away.

Patient Pop has created a great website for my business. They were very responsive to work with and kept going until the job was done. They made my modification requests live within a few hours so I could see it and work out the bugs immediately. Nice Job

Using and managing our website with PatientPop is easy and convenient. Also great customer support.

I had a great experience working with Max, Patrick and Jordan at Patient Pop. They were very professional and worked hard to solve my online marketing needs.

I received a phone call as if I had been inquiring about their services.
I was told they were returning an inquiry.

I've never heard of Patient pop UNTIL TODAY, and this was a Blind Cold Call!

these sales people lie to you trying to drum up sales. not interested in doing buisness with shady people.

We have recently switched over to PatientPop and we are excited for our new site. Within being live for less than a month, we have already seen major improvement on our online presence!

Great customer service and always react to your concerns. The scheduling platform is very helpful and easy use.

KULSUM GROSSMAN was amazing in implementing and helping us at our practice and business

quick and positive response to any question or problem

Great for turnkey practice/website integration based on a customizable template model for start-up practices. For established practices with a robust plethora of services that mine offers, the template had to be tweaked a lot, but the staff was very accommodating and fun to work with!

I have had a horrible experience with PatientPop for the one year I have been with them.
First of all, part of my social media package was supposed to include Twitter and there was never one post made to that account. When I asked a customer service manager about this, she said we don't post to twitter. Well, I have an email from patient pop that says otherwise and they put a link to twitter on my website! And to add insult to injury, the link to twitter at the bottom of the website takes you to a suspended twitter account. Since I have never done anything on the web page, and PatientPop is paid to post to my social media accounts, why was I not informed of this?
And when the site launched, the link to the facebook account at the bottom of my website was originally linked to the completely wrong facebook page. I figured it out only after I invited everyone to the wrong page. It took me following up a lot for this to be fixed. Needless to say I was pretty livid.
Second of all, I asked that 3 of the most important cities to focus my SEO on were Normandy Park, Burien, and Des Moines. Well, until I began working with another marketing agency to have a website built, I wasn't aware that I have absolutely no presence in Des Moines anymore. I don't come up in that city at all, on any page. So, in one year, this company decimated my google presence in a city less than a mile from my practice. I was one of the top 5 prior to their incompetency.
Third of all, a huge part of what sold me on the company was having a specific person to communicate with regarding my account. I was sold a very false bill of goods. Once the site was built, I had a specific rep for a few months and then was pawned off on the support team as a whole and no longer able to communicate with a person assigned to me. And every single time I called Sal or customer support, the response was "you can find that in the portal". If I wanted to be on the computer all day, I wouldn't have paid for a company to do my website marketing for me. Customer service is important to me. Telling me to look on the portal is the epitome of laziness. I basically stopped calling and sought another company that wanted to help me. When I told them I was canceling, they asked me to set up an appointment to speak to someone. The person I scheduled with canceled last minute and tried to just move me to another day without asking if I was even available that day. When I told her I wasn't, she said that's fine. We have time. I'm done at the end of this month and I finally got on the schedule to waste my time with someone else.
And last of all, the only reason I worked with PatientPop at all was because the sales team was great and the design team did a fantastic job. Once the site was built, it was a horrific experience from there. There are so many more examples I can give but these are the highlights. I URGE YOU TO NEVER GO WITH THIS COMPANY. USE ANYONE ELSE!

I ve been using Patient Pop for a little over a year now. It s been a great experience. Ryan Mays has been so helpful and I really can t wait to see how much more we can grow our practice because of them!
We are looking to add more Telehealth and I think Patient Pop will be key to this growth too!

Patientpop has been amazing to work with! My patient volume has increased and aside from that, the attentiveness and speed at which any issues are resolved is astounding. I've been approached by other companies and no one has anything better to offer me, especially with how outstanding the client care is at patientpop!

Very supportive, excellent communication, good results!

Outstannding tech support. Thank you for the great service.

Very pleased with the support provided by Patient Pop. We're making progress and excited about growing our practice.

GREAT SUPPORT AND CUSTOMER SERVICE. HAD MANY NEW PATIENTS AND A WONDERFUL NEW WEBSITE!

Patient Pop is amazing! The team is always so kind and friendly and very responsive to our needs. I was very happy with the help we were given for our web design, rank building, our website and any additional social media that helped boost our traffic to make us more visible for patients.

Simple and pleasant experience from beginning to launch

Very professional and through operation. Happy with results , so far

What a great experience! They are experts at their craft

The process of creating a website has been awesome with PatientPop! THEY HAVE AN AMAZING TEAM WHO'S RESPONSE IS ALWAYS IN A TIMELY MATTER!

They're pretty cool. They are a little bit behind for my EHR system in particular. They couldn't integrate completely which is kinda annoying but overall they get most of the jobs done.

I've had such an increase in business and web exposure within the first year. I'm a solo physician coming up on year 5 of private practice, and signing up with PatientPop (although a little scary to make the financial leap) has been just what I needed to get to the next level of bringing in new patients. Online scheduling has been a great convenience for my patients, as well. My only disappointment is that my office scheduling system (PracticeMate/Office Ally) is not compatible with their online platform, so I have to manually enter in my availability all the time. No different than ZocDoc, but would be nice.

After wasting $ with another marketing firm, these guys have shown value in just ONE month. So glad we made the jump

Appreciate the prompt solution to the technical issues

It's our first month with Patientpop and we couldn't be happier with our new website and integration services provided for our social media platform. The customer service is superb and they always reply in a very timely manner and the staff is very knowledgeable, caring and friendly!

Extremely helpful, love our new website and all of the services they provide. Everyone is very friendly, very helpful and every step has been a wonderful experience.

Amazing service for both our practice and our patients. Each time i need something their service reps are fast in responding and getting things corrected for me. THank you

I signed up with PP in Oct 16 and have really enjoyed working with them. From the website to the dashboard and all the other bonuses they provide, I have seen my practice grow from my online presence of 0-2 new patients a month to 7-15 new patients a month. The staff is quick and super helpful. They really do what it takes to make you happy and get results. I am now number 1 on google in several categories for chiropractic, increased reviews and google and yelp and patients love online booking. Great team great platform.

We value the joint team effort Patient Pop provides in helping the growth of our office!

Very happy with the website design and increase in patient traffic that we've seen since signing on.

PatientPop is the only medical software product that actually exceeded my expectations! Icouldn't be more pleased with the product and the seamless implementation process. They make the implementation process effortless with a very hands on approach. by a customer service team that is top notch. They are superior in their field and I look forward to what they will implement to enhance and further expand PatientPop to be a leader in the cutting edge of modern medical office technology..

I recommend PatientPop for every medical practice. Since they have taken over my website my business has increased significantly. Why? Because they have the ability to move you up on sites like google. The higher you are on those sites, the more traffic you generate. The whole crew has been very receptive to my questions and given me ideas I never even thought about. PatientPop is #1 in my book and I look forward to a long relationship with them. Thank you

The expert staff at Patient Pop helped with a seamless marketing implementation. Highly recommend!

They address your concerns very rapidly. I am happy with their input on how to put the practice out there via the social media. I am satisfied with partnering my efforts with PatientPop and their staff.

Very impressed with PatientPop so far. Excellent customer service!

Nikola and Max have provided superior support and care at an attractive price point. Thank you!

My practice is currently with Patient Pop. I have been very dissappointed with the quality of their website. IT is a template, applied to all their clients. There is very little customization. The majority of requests I have made for changes to their pages have been met with "sorry, we just can't do that"

While they have done a very good job of "reputation management," they do not actually do website design, creation, or search engine optimization. They will promote your practice through social media at additional charge, upgraded packages.

Know what you are getting. Its not a website, or webdesign or personalized customer service or assistance in growing your practice. It is an expensive, cookie cutter approach to webmarketing.

Team is very responsive, their work is fast and comprehensive. Than you!

Very happy with PatientPop's prompt response to website update requests.

Our practice currently uses PatientPop and we had a few concerns. I spoke with Wayne who was able to understand my concerns and explained things clearly. I now have a much better understanding of what PatientPop does and what to expect.

Great to work with! Exceptional knowledge when it comes to online marketing for medical practices.

Jade was able to listen to what I wanted and she ran with it, using her own creative decisions and taste to have my website live and ready in less than a month!

PatientPop has been fabulous to work with! Our customers can find us and schedule more easily than ever. The tech support is great -- they are very responsive to our needs. Highly recommend!

The people at PatientPop have been great to work with. They designed an amazing website for us and which has helped significantly with the growth of my practice. They also follow up with us to ensure that everything is going well and to give us recommendations for ongoing growth. I highly recommend this company.

Great team to help us with our website, very patient and understanding.I would gladly do business with Patient Pop again without hesitation.

We are really seeing the benefits of PatientPop. Thanks for an awesome platform to grow our clinic.

I've worked with Patient Pop twice now and they are just fantastic. Any company who wants strong internet growth should use them.

PatientPop has been a game changer for our practice. I started with them 2 years ago and have been a very satisfied customer since. I could not imaging running my practice without them. Thank you PatientPop!

Absolutely love Patient Pop. It has helped our practice tremendously!

Very dishonest set of people, please always read their fine prints

Awesome customer services since we became their customer in 2015. However, for the last two years, once per year, our website been riddle with nothing but problems such as service either no longer available, or same service listed multiple times, or broken links. It s like patientpop is bored and decided to experiment with our web site. Our physician has to spend so much time and effort coordinating with patientpop to bring our website back to normal. It s beyond frustration every time this occurs. Our experiences have became quite insulting by having our physician wasting time and money fixing problems that PatientPop paid by us created. We expect PatientPop to improve our web presence, not worsened it. Use patientpop if there is absolutely no other choice, but beware, you have been warned.

One month into the program and already seeing great results. Well worth it.

Robin is the best! She is helping me focus on what will give me the best results with my website and Google ads, etc. I appreciate how she is ALWAYS on top of everything, answers my questions quickly and is thinking proactively for my practice. As a busy doctor, she makes the practice of marketing doable, effective and even enjoyable.

Our experience with patient pop was perfect. The sales team reached us with a cold call that was so impressive that I signed up for an hour demo. After the demonstration it was apparent this was a tool that I needed to use in my practice. Samara Reed was our liaison to set up the website and the search engine optimization. She worked very quickly and responsively to get our website up and running in less than a month. She trained our team to use all the features of patient pop. She was a pleasure to work with. I would recommend this company to anyone who feels they need help in this arena.

Simple and pleasant experience from beginning to launch

Customer service has been spectacular thus far... at this point I am extremely happy. We went live last week.

Patient Pop has been working with me transitioning from another website manager. They have been very responsive as various issues requiring attention have been identified. I anticipate that once the site is fully up and running to my satisfaction that their management and search engine optimization will enhance the effectiveness of my website.

I'm a gynecologist just starting with PatientPop having moved from a competitor. I'm impressed with their design, implementation and service. I'm very excited given their efforts in helping me to expand and improve the services I provide my patients.

excellent service.
like their product.
should enhance my medical practice by getting new patients and makes it very easy for patients to find me and make appointments.
thanks

Great custom service - has helped brand my practice and take my SEO and website to the next level. In the last 4 years I have seen a significant increase in patients seen as well. Would highly recommend!

READ the Contract before you sign up. These people will charge you $5000 to start a website and annual $5000 to maintain it ( read the contract). on top of it, charge you monthly to continue to maintain and changes to be made. Charge you again for SEO which should be done at the time of designing. They also take over your google business page and social media to post extremely generic subject that gets forwarded to another website designed by them. Basically, you are hostaged and have to continue to pay them or else your website is taken away from you.