Palmdale Regional Medical Center Review

Be prepared to wait HOURS in the ER!!
Update...8 months later:

We received a bill for over 3K because they can't bill the insurance properly. I spent a tremendous amount of time trying to undue what Palmdale Regional wasn't capable of doing correctly! We are prepared to make the trip to Henry Mayo or Holy Cross...we will not be going here again!

This place is horrible... wait time is ridiculous for " emergency". My husband has been there for almost 2 weeks now, but has been fine for the last week and they won't release him. Nurses are fine but DR. Raimah is a complete A****** at this point they are just keeping him for billing is my guess, when we ask for him to be released they make up some bull story to keep him! Will not be coming here again! If possible drive out, will save you such a headache!!

I've had both good & bad experiences here. However, the last time I went to the ER Oct. 2018, was with insane pain in my right lung, coughing up blood. They had me in there within an hour treating me for a massive pulmenary embolism, keeping me for a week.
I thought I had lung cancer it never occured to me that I almost died!
That episode caused me to postpone my hip replacement sched last Nov and now its so bad I wake myself up every night screaming in pain.
I wish PRH could do my hip instead of having to wait for the county to get around to it, cause they just do not care.
The staff at Palmdale cared for me and I appreciate that.

Worse ER ever, my mother went because she has been very weak, unable to get up, dizzy every day, and with severe depression, her Doctor can t see her until November, went to the ER for blood test and see if she is ok, she has had 3 strokes, Doctor at ER got upset at her because she went to the ER did not want to help her and sent her home! Where is humanity with this Hospital and ER doctor the worse I have ever experienced

Very unprofessional laughs at patients and dont take care of patients but thats only the emergency room

I am currently still here waiting to see a doctor for now 9 hours. This is insane. I'm usually done at antelope valley hospital in 7hours. I've never had to wait so long at this hospital. I'm usually out in 3to 4hours. Insane!!!

Unfortunately for me, I've been here a few times for some ER visits, one of which required me to have my appendix removed. The wait is long, the facilities seem clean and well kept. It seems a bit understaffed but the building as a whole seems to function properly and procedures Ive had and family has had there turn out alright. People hate waiting, especially when theyre in pain so I think that reflects the score of the hospital. Theres is no trauma center from what I understand so try not to get shot and slow down on the roads! Trauma patients are transferred to the Lancaster Hospital and if youre really bad the heli comes and picks you up to take you somewhere better. Stay safe people! Personally, I appreciate the staff that works here.

Relaxed staff. Nurses watched game on tv in waiting room. Zero compassion. This is where the new grad staff comes and just wings it for a check.

My experience at this hospital was horrible. My room was cold everyday and night. The food was cold breakfast, Lunch and dinner. You are there on your own. Warm blankets were given, however turned cold in know time. I kept praying to go home

Ive been to the ER various times. Sometimes I'm in n out in an hour and a half and sometimes I was there for hours. Once i was there 22 hrs.

The worst situation ever 13 hours waiting to not be seen. People there waiting for longer time its crazy we need to be heard we need to go outside and do a protest. All this tax money we pay in this city and all of the public's services are so slow. Good luck wen you need the police its so bad we need to do something about it or we all ways going to hear one of the 2 answers that you see from them in this review's. So sad

10/27/19 , 4:10 pm. My father is an 80yr old AF veteran who's been sitting in the ER now for 3hr 30min with CHEST PAINS & has yet to see a DR. I WOULD NOT RECOMMEND THIS PLACE

Do not go to this hospital this is the worst hospital ever even their own employees is telling me to make a complaint

Very bad service...The worst hospital I ve ever been in..by far the worst experience ever..very unprofessional and the waiting time is ridiculous..I rather drive to Santa Clarita (Henry Mayo) than to ever go back there...

I couldn t be more happier with the service my husband received that night. They were all very professional in helping my husband with his pain. Thank you all !!!

The best personal.my mom was there for about a week .she had 2 cirugias and we are gratefull for the. Profetional service they gave us. Thankyou all. Room G20 will always appreciate. Love you.

This is a great hospital but the emergency room service sucks. A gentleman had a heart attack and had him in the waiting room, had him waiting for 6 HR. Went in 20 minutes later code Blue., incredible.

Went to the ER and the wait time wasn t to bad, but the doctor who helped me was complete utterly horrible. I was misdiagnosed and basically just rushed out and given a random diagnosis without any blood work or tests being done. As a nursing student I was furious on top of leaving still with a bad infection. Being through is key in this field and this was one of the worst places I ve ever been to as a patient and I use to volunteer here. Never again am I coming to this place for any medical reason unless it s a life or death situation. Ca

Although the ER was busy. I was seen in a decent amount of time. The staff understood i was there after hurting my shoulder and didnt make me use it or move it... even for xrays. Everyone, from the nurse to the doctor was polite and professional.

My mother in law passed away here in 2012 after they failed to update her allergies once she got to her room from the ER and the nurse adminstered her an antibiotic she was allergic to and she had an anaphylaxis shock and they found her in the bathroom. They tried to cover it up knowing she d already passed by putting her on a ventilator and flushing the antibiotics out of her system so no penicillin could be traced. They altered medical records to cover their tracks. If I knew now what I knew then I would of never recommended she go here instead of AV Hospital. I hope the nurse on duty that day has nightmares for her careless mistake of not doing her job this day. Inexperienced staff.

On the advice of my doctor I went to the ER because I was having a stroke. There was no wait time & an ER doctor saw me. I gave them my doctors name & after they did some tests, they told me my doctor wanted me admitted for over night & scheduled an MRI for the next morning. After about 6 hours they took up to my room & the first thing I noticed was on the board the name of my doctor. I told the RN that is not my doctor. I was told I would have to take that up with the doctor when he came in because that was the information given to them. The next day no MRI because they do not staff a tech on holidays or weekends. This doctor comes in & I tell him he is not my doctor & tell him who my doctor is. He was very rude & told me the insurance co & the hospital said he was to be my doctor whether I liked or not because the insurance would not cover my doctor. I told him I have had this insurance & it covers any doctor I chose & they have been covering him for years. I knew he was lying to me. I told him your not treating me & he wanted to do some tests, I told him you want to know something about me, you call my doctor. He finally left. I kept asking every hospital personnel that came in what is going on I want my doctor & I want out of here. They told me I cannot leave against medical advice. I wanted to know whose medical advice? They would not answer but told me if I left the hospital would not bill my insurance I would be responsible for the whole bill. The 2 days they would tell they would be bringing my medications up. I told them if you can't tell who is prescribing these & what they are for don't have them brought up. They said well which pain meds do you want & I asked why do I need pain meds? The reply was you were in a car accident.. I wasn't in a car accident I had a stroke. Finally an RN took heart to my plea's & got someone who called someone in the hospital & found out my insurance covers my doctor & they finally told him I was there. He came in on Saturday & I told him what I had been going thru & just get me out of that hospital. He told me I wasn't the first patient that had gone thru this. So on Monday my doctor got the MRI & scheduled all the tests. I have blood clots on the brain. I cannot believe this hospital can treat patients like they did me. I was lied to from day one. My doctor told me they never contacted him about admitting me or telling him I was there. They lied about my insurance co not covering my doctor. There is a big problem at Palmdale Hospital, even the nurse when we left asked my husband your not going to get me in trouble are you? I think someone needs to investigate this hospital. I don't know what happen to the hospital I use think it was totally the best & I highly had recommended it til now. The food now I wouldn't feed to a dog. A few years ago it was the best. Now it is sickening. Stay away from this place now until someone has done some checking on what is going. I sure hope the CEO knows what is going on in this hospital. I use to work for Universal Health Services & their hospitals are mostly top but something has happened to Palmdale.

First I waited 4 hours in the ER and still had not even been seen by a doctor. I left, appalled by the actions of the staff. This is what happened. First of all, they were impatient and rude to most everyone who came through the door. But the worst was an elderly gentleman came in, in chronic pain after being released earlier from the hospital earlier in the day. It was clear he has some form of terminal illness by the look of him. His poor wife has to rely on help from another patient to help her clean him up after an accident with his colostomy bag broke open. Then after 3 hours of sitting in a wheelchair waiting to be seen, he began to moan in pain, wanting to lie down. The EMT doing triage got frustrated with him, saying that "back pain wasn't what they were seeing him for." And after begrudgingly checking his vitals, she let his poor wife to deal with him, trying to make him comfortable. He continues to moan for several more minutes. Saying, "oh my God, oh my God it hurts" while his wife say by crying because she couldn't help him. Then suddenly he froze, and became non-responsive. His wife started screaming his name trying to wake him up, and the EMT, nurse, and nearby security did nothing. It took one of the other patients to start yelling for their help before they walked over to him. Several of us said that he should go in ahead of us all and at least be let to lie down somewhere while he waited, but the staff got frustrated with us and got in our faces. Granted, I don't want to be told how to do my job either, but it shouldn't have taken an entire room of people-in an ER- no less to make sure someone gets the care they need. I got up and left then, fearing the kind of care I would receive myself if the staff couldn't even help an old, sick man, in a timely manner.

This was the worst experience of my life .....left without seeing a doctor after waiting in the E.R. for nine hours!!!!

Im a patient in the emergency room hall in a bed and for past 2 hours I haven't gotten my cup of water I wanted. I wish I got dropped off at lancaster I would of had a refill by now

Really bad service They were very disrespectful and heartless I was having chest pain and the flu and they didn't do anything They Doctor said it was a doctor office and didn't help me Btw I have lupus and other illness and they were heartless

This place is the Palmdale WORST medical center. My mother was not seen until 6 hours of wait; even at that they ran tests and that was it; she was not told the diagnosis; she was not given any treatment. It s like the doctors and nurses collide to just pass time and then go home. When you want to make a complaint, they don t have a complaint form or complaint box. It s like they don t encourage your feedback because they know it will be negative and they don t want to hear it.

The cafeteria employees are really rude not a single employee greeted me and when an employee by the name donitia took my order he was walking slowly with his hands inside his pocket looked like he didn't want to help me at all ... He took my order and toss the drink BAD CUSTOMER SERVICE EVER!!!..

This hospital is the worst I have seen there s emergency doctor is a joke. He plays with a persons life I would never recommend this doctor to anyone. He is so cavalier, in my seventy years I have never seen a doctor so emotionally not there. Unbelievable that a hospital employs such doctors. Please try to avoid Dr. Vakili. I will try to contact someone in administration someone should be aware.

Each visit to the Palmdale Regional Medical Center served my purpose perfectly. I was there about 5 times with Nosebleed problem. Everything from Check-in, Registration, Admittance and Emergency personnel were very professional. At the last visit the Doctor contacted my Family Doctor by phone and set up an appointment with and Ear-Nose-Throat Specialist and I see her on Friday. I will always use Palmdale Regional Medical Center.

Have been waiting in urgent care for over 10 hours and still have not seen the doctor and no one seems to care!

My pregnant wife sat in the ER waiting room for couple of HOURS before been seen.. she accidentally cut a hole thru her hand with a knife! I had to go tell a RN why is this taking too long she's pregnant! I hate this place

Absolutely amazing staff. All the nurses that I ve met overtime have been nothing but sweet, helpful, and caring.

I gave a one star based on a couple of my experiences here . The first time I had a miscarriage in California and I waited 10hrs just bleeding everywhere, no pain medication offered, nothing. I had to bother the RN a thousand times because by then my patients was very thin. I explained to her that I have lost my baby and I don't want to sit all day for the doctor just to confirm what I already know is a miscarriage. Can I get something saying I was here so I can start fmla process for my job and can a prescription for pain meds? She was very sympathetic then and I'm called next and the doctor talks to me less than five mintues.

I DONT know why a nurse practitioner or an RN couldn't tell me that. This hospital and it sounds like all the hospitals in California has this same problem they don't hire enough doctors or physician assistants but have tons of RN who can't diagnose or prescribe medications. 2 doctor's on call for an area that serves over 155,000 people is ridiculous!!

So I go to this hospital again because I am pregnant and I am 19wks and 2days. I am experiencing some pretty strong cramping and have some spotting.now my miscarriage was 9 months ago and I'm a little paranoid. I go into the ER and there is 2 people waiting. I say not bad, even the staff says yes perfect timing. 30 -45 mins passes by people are starting to come in and their being shown to a room. Now I know it's based off of who's in dire need but at what point does a pregnancy that is considered high risk, there are other health problems involved , there is a history of miscarriages involved becomes a priority? So I wait a little longer and asked the male RN what would be considered an emergency, "I would have to be 26 wks pregnant and gushing blood because right now my pregnancy is not considered viable ". What happened to preventive care? I don't want to get to the point of gushing blood, I'm in my second trimester, almost half way through.

My concerns are valid, my pregnancy is valid to my family. Emotion removed aside, it's a vaild reason to want to be checked out and for it to be done in timely manner and be considered a priority too.

I know this process is backwards it's not done by hospitals in the previous state I lived in. Best believe I am tempted to go back, no wonder there's so many people suing.

We bin here for 8 hours i went to the front to ask whats up the guy got mad threw the phone and walked away from me so i called the number to complain they kept telling me to talk to the i rate guy whitch i told him i couldent he said a rasest remark then hung up i kept calling back he kept hanging up then i changed my voice to get a supervisor so i got one told them what happend and instantly began to minimize what happend then i told her check the recording if u dont balive and smugly said we dont record are calls so now im here talking to you guys dont ever go to this rasist hospital

This is the slowest unprofessional poor of an excuse for a emergency room... this is a very sad & horrible place

I have never been in and out so fast from emergency.
they took good care of me
thank you so much

Went for sugery yesterday Dr Dharma and the surgical team were awesome and they did a great job! And im greatful and thankful.

The staff is very polite BUT I m currently in the ER with my mother that has leukemia and was sent to the ER after a doctor s appointment because she could possibly have pneumonia. We ve been here since before 1:30pm it s now 3:47pm. When I asked how much longer it ll be I was told they couldn t tell me how long but that they know my mother is a critical patient. What?! This is how they treat a patient that s critical! I can t take her any other place now since we ve already waited this long and God knows how long we d have to wait at the AV Hospital.

My experience couldn't of been better. The nurses were very attentive and helpful great staff never thought I'd be saying I enjoyed my stay there after sugery! Thank you Dr. Taylor and my nurses Marco, Michelle, Beth and Jan! Can't forget Aaron.

Wait time in the ER lobby was one hour, which was bearable. Then they took me in a room and moved me to a bed which shifted my injury and put me in excruciating pain, eventually got some pain meds that quickly wore off. The hospital staff left me squirming in pain for 2 hours yelling and screaming in pain. Apparently I made enough commotion that they moved me to a less populated area, and told me "the Dr. is coming right now". They left a nurse in there to stand and watch over while I squirm in pain, the nurse offered no help to re-position me, give me something for pain, or get an actual estimated time for the doctor. The staff just kept telling me "the Dr. will be here in 10 minutes" anyway two and half hours later here comes the doctor. Puts me under does his thing, finished in less than 30 minutes and charges $9,000. This place is a joke I will NEVER go back to this hospital.

I took my wife to PRMC on Sept 16, 2018 at 10:20am. She signed in and took a seat for about 10 minutes. After being called they took her blood pressure and asked her questions, then she was to take a seat (again) in the waiting room. An hour later she was again called so they could draw blood, again she was asked to take a seat in the waiting room. Two hours later she was again called to lay in a room in the Emergency area. (Now it is 3:15pm) - She was put in room 17 and when she was put in the room I told the attendant that my wife was on alot of medication which is to be given to her at 4:00pm - he said "I will tell the nurse". 15 minutes later I went to the main nurse station and told them the same thing which they replied "I will let the nurse know". Almost 2 hours later I again went to the nurses station and said the same thing to the same receptionist. She called the nurse and told her to come to my room and talk about medication for my wife. She came in (Stuck her head in that is and said I will tell the doctor right now!!!!. 40 minutes later a nurse came in and adjusted the monitoring system and I told her "What about my wifes pain medication that is long over due", (Get ready for this reply), the nurse said "I am not your nurse and your wife looks ok to me", which I replied "I have been requesting her pain medication for over two hours and again the nurse replied to me "You know the nurse has other patients besides your wife". 5 minutes go by and my wife sat up in the bed - tore off all the monitoring devices and we walked out. We were there over 8 hours and saw the doctor for 2 minutes, Dr. Vincente Bennett. This hospital is there for the money they make and not the patients they serve. This is NOT a isolated incident - let me repeat, ---this is NOT NOT NOT an isolated incident it happens everytime my wife has been there, she was there 5 1/2 hours once in the Emergency bed in the room and she never had anyone come, that was another time she again walked out. You ask yourself "Why do you keep going back?" Because 1) She needs too and 2) Maybe, just maybe she will be treated right. ***** So far she has been there about 8 or 9 times and although she was not treated good back then it is getting worse on every trip there. This hospital has been going downhill since it was opened. Most of the staff are nice, polite people but unforunately they don't seem to be the ones to take care of her. We wasted over 9 hours that we can't get back, so sad !!!!

Nursing staff where all extremely friendly and caring from the emergency room to the operating room. Amazing service and people.

I am an EMT at an ambulance company based out of the Antelope Valley. I have been transporting patients to this hospital for the past 5 years. In those 5 years I have seen numerous patients die due to lack of patient care. Almost everytime we transport patients to this hospital we are forced to wait for hours on end with the patient until a hospital bed opens up. A majority of the time there are numerous hospitals beds cleaned and ready to go however the CEO refuses to staff them. On one occasion in Palmdale Regional I waited 20 hours with a patient on my ambulance gurney before they received a hospital bed. Not only is this detrimental to the patient s medical emergency worsening, but the patient was also forced to sit in urine and feces for an extensive period of time. I have seen patients die on ambulance gurneys inside Palmdale Regional while waiting for a bed. No wonder Palmdale Regional received a B rating in patient care. Do not bring any of your loved ones to this hospital.

I showed up in the ER with pneumonia, ER staff got right on it, xrays, MRI, and blood test in a short period of time.9 hrs total time before getting admitted.

The service was excellent, they were very accommodating to all my little request,
I have been in many hospitals during my life, this one took good care of me.
I am very surprised to see the complaints, 4 days in and out,
a 4.8 out of 5, food could use some improvement, the only negative for me.

I had a great experience with my visit to this hospital on 12/20/19 I was in and out within 3 hours which Is a great time considering I just walked in. Staff was extremely friendly and doctor was very knowledgeable and professional. Thank you palmdale regional.

I was there 20 hours from 1pm Monday left.on Tuesday at 820 am . No one cared for me just because I am a quite person . I know I should have said something well i did .all I needed was a bed to give a result they should have done it to let me go so that would.be one less person waiting. The staff are good people but how they have the protocol is not.

Horrible experience I had stomach pain and I had to wait 4 hours

My husband spent 12 hours in ER Saturday 23rd & never actually saw a DR., he was having severe trouble breathing but kept getting pushed back in line. Very poor patient control, after 12 hours he finally just left & has never heard from the blood work or x-ray that was taken . Which is all that was done, but no follow-up.

I wish to never go back there. They are so irresponsable. Leave someone there for at least 8 hour or more never coming back
-DJ

I have had one good experience there. I have had to get up and leave on two different occasions and go to another ED due to being passed upon. I was sent to your facility by Urgent Care because it was something more serious that they couldn't handle, 5 hours later, I was still sitting in the wildflower area watching people being called in that got there well after I did. I politely went and asked the clerk at the front desk if I was possibly forgotten about or had my paperwork been lost, she smirked and asked me how would they lose my paperwork if it was all computerized. I am currently 1 year away of getting my degree in Healthcare Administration, I hope I can avoid wherever I gain employment making people feel as if they are not important and don't matter. I don't even know if I will patron Palmdale Regional again, even if I am on my deathbed.

Everyone I came in contact with was friendly and helpful. I had been the previously and was remembered by a few staff members. The doctors and nurses do their best to help you feel comfortable with any procedure you're having.
I would recommend this medical center to anyone.
As special thank you to Tyler my admittance nurse!

I went in about 5:10pm 7/5/2020 with asthma. The guy took me in Right away. He brought me an oxygen tank. A young lady took my vitals and I was on my way to a bed. Not even 10 minutes and I was in a bed. Thank you to All that took care of me. I feel so much better. Both my nurses and Drs we awesome. Even a few staff members helped me out with a blanket and food.

Spent over ten hours in the emergency room numbers never even acknowledged after all of the tests that were run. What the symptoms I was presenting triage should have moved me up in priority. I guess as long as I don't drop dead on the way home my personal doctors will evaluate you further

If I could give Zero stars I would! Arrival time 11:15pm discharge time 10:56am. The morning staff clocks in and checks out every patient in the waiting room in less than an hour. What was the night crew doing sleeping?! I know it didn t take long to get results so why the wait? Never going back here. You guys should be out of business. Should ve took my money elsewhere. Next ER visit will be AV Hospital.

i was taken to palmdale hospital on Jan. 29 at 2.30 pm with what I thought signs os a stroke

The facility was dirty. My husband was left in the waiting room for over 5 hours before being given a bed. He was COVID positive When he went to the hospital and no Special care was given to him. I had to tell the dr to give him a saline drip which he should have already been on. The dr told me on the phone he had pneumonia and yet the report when I picked him up said he had bronchitis. This was one of the worst hospital experiences we ve ever had.

Zero stars!!!! Husband came in at 3 for blood work...6 hours later!!!!!!!! They said they were putting him on a saline drip and they didn't even give it to him till an hour later because we had to remind them... And if you ask the front desk for a rn they will tell you yes.... But they never show up!

Extremely helpful and thoughtful. I was treated quickly and was well taken care of. From nurses to the doctors were very patient with me.

Dr. R. ZADORIAN was the kindest Dr., warm and concerned. In the( E.R.) I give him a 5 Star, and he Is
very handsome.

Sat at the emergency room for over 12 hours waiting to be seen with no updates or information on when we would be seen finally . And also watched at least a dozen give up waiting an leave . This place is nothing but a joke an they'll just rob you for 50$ to make you sit longer than the employees shifts with no end in sight while people sit with serious medical emergencies needed to be tend too. Not to mention we still haven't been seen while i wrote this review. I would most deffinetly not recommend coming to this place if you are in need of serious medical attention because you'll probably die before even getting seen by a doctor. I dont understand how this place can be called an emergency center if they don't treat there patients with urgency, especially after robbing people for 50 dollars . I would give this dump no stars if i could. Save an time an sanity if your considering coming here.

I wish they have a minus rating or zero Worst ER room ever it takes 5 hours to see a doctor you could die before you see a doctor even though the waiting room only have 10 people so I don't know what is so hard about getting stuff moving I know there is ambulance that bring ppl in but come on 5 hours that's kinda way too long nurses are way to relaxed and feels like they don't really care much they just clocking hours and that about it ,oh by the way hopefully you guys are not charging my insurance or billing us for sitting at your waiting room for 5 hours

My husband had a stroke and needed rehabilitation for both PT and OT. The staff was extremely professional and kind, this included everyone from housekeeping all the way up to the Doctor. We couldn't have been more happy about the care that he has received. Thanks to all of the Acute Rehab Staff, my husband is doing very well. A Great Facility.

These people are by far the worst people I ve ever seen in my life if you could avoid going here I would Definitely this people are just flat out horrible very scarey to know you rush your child who is Having a seizure which made her choke on her food so I patted her back so Basically tried to save her life. The damm doctor didn t even come check on her they didn t tell me anything also they failed to call a code for her in stead these crazy rude people just stood there and did nothing I had to make them take her back there They preform all these x-rays on her exposes her to so much radiation to look for broken bones and now we can t even do an x-ray to see why she s running fevers and why she may have Pneumonia it don t end there they lied and gave false statements Making a sound really exaggerated that my child was Abused to CPS so now I have them Harassing me and my kids I wouldn t never hit my babygirl after 5 boys she s so Precious. It s scary to really think that you can t even take a child to the hospital to save his or her life without getting false statements and accuse assumptions I personally think this is a act of discrimination this is just sad And they gave her a false diagnosis so you know What I am going to do now Don t ever go here NEVER they will kill you.

All the staff who took care of my son were excellent, very professional and caring with a special mention to Connie CNA fr 2nd floor med surg and Elba L CNA/ARU and the RNs Jenny C, Brian and Marlyn fr med surg. Thank you so much!! I hope the management will recognize all your hard work. God bless you all

Worst ER wait time ever. If possible go to a hospital in the San Fernando Valley. The drive is an hour, but the wait time in the ER is hours less than Palmdale regional. You save time by drive an hour. Trust me, worst ever.

I went in for a hernia surgery, and from beginning to end the process couldn t have been smoother.
Excellent attention to detail from entire staff... from Sally to Paris to Rose (when you poked me it stung but did get better as you said it would), Thank you all for making my experience one close to Disney Land

E A Mora.

The ER is the worst. Waiting time is up to 5 hours and once you're called in for a bed there is more waiting. Save time and go somewhere else.

My father has been in this hospital for more than 3 weeks.....from ICU, PCU and Telemetry. I cannot say enough about the amazing quality of service he has received! Every single nurse, doctor, radiology tech, dialysis nurse, respiratory therapist, cna, physical therapist, has truly been phenomenally kind and very professional! If you need a hospital in Antelope Valley- this is the place for you!! Palmdale Regional Medical Center is a fantastic hospital!

Do not come to this hospital the wait for this hospital is out rages you minus well drive out to the valley or to Los Angeles you have better luck getting seen by a doctor sooner I have been here 14 hours and going and I still haven t been seen by a doctor this hospital seems to be understaffed

Horrible been here since 9pm and only thing that has been done is a blood draw

I have come to this Emergency Center 3 times the first time I had had chest pain and palpitations I waited 3 hours in the emergency had to leave and go to Holly Cross they took me right away 2 visit with Palmdale Reginal Emergency I had Atrial Flutter they took me in the doctor saw me and waited a whole day before I received a cardio version which has to be done right away so the patient doesn t get a stroke today unfortunately was the 3rd time I came to this ER tragic again I had stroke symptoms severe migraines and weakness in my face and left arm they did a CT and got blood waited for 6 hours still didn t see a doctor I left went to it s frustrating because I reside in Palmdale I shouldn t have to drive far to another hospital for symptoms like that keep in mind I am person who has had 2 strokes 1 heart attack 3 open heart surgeries a pacemaker and Atrial Flutter I don t believe I should be waiting 6 hours to see a doctor I believe this facility needs more nurses and doctors ohh by the way the ones who give 1 star or 2 they message you stating we want to take care of your concerns or I m sorry you went through that so we can better understand the situation log into their web sight and give your personal info what the heck that s not solving the problem because this hospital has a lot of 1s and 2s for a long time now and mostly about staff and time

They attend you good they have great service next time i get sick i will be going there thank you for helping me with my problem love that hospital thank you

Staff was excellent from the moment I walked in to the time I was wheeled out the door. I could not have asked for better then I received. Very please!

Came in because my sugar level was getting dangerously low, left without my wallet. Someone in the Emergency Room took it as I was incoherent. Response to my complaint was slow and uncaring. On my 4th day someone finally felt that security should be called. They just told me that they were not responsible for lost items because I did not put it in the hospital safe. How difficult is that for me, being that I was in and out of awareness. Handled very unprofessional and heartless.

If I could give 0 stars, I would. Very unprofessional and rude. I called and asked the operator some questions and she told me that I was calling the ER and they don t have medical offices on their premises. I was just calling for information and she was not helpful in the slightest. She then proceeded to hang up on me.

I have lived in Palmdale for 3 years and i have been to this Hospitals E.R twice by ambulance and waited for hours without anybody assisting me. Both times i left and my Family drove me down to Valencia where i got care right away at Faceys and the other time right away at Henry Mayo. I know now to just drive down to Valencia because i can be seen and be home faster than i can at Palmdale Regional. Last time i went to Henry Mayo they said i could have died good thing i didnt wait!!

Checked in at 6:45pm it is 3:55am now and we are still waiting to see the Dr.

ER killed my daughter. They sent her home and told her she was ok. Within 12 hours our private urgent care sent her to AV Hospital. She was immeidately taken back and admitted within a few hours to ICU on 10/12/15. She died within 24 hours with DKA and heart failure. 33 years old only. Can you imagine an ER not checking sugar levels in a diabetic who had been hospitalized there for diabetic complications just this past May. God help anyone who goes there.

Had my mom brought into the ER because of chest pains and we've been here for HOURS! The staff is nice but it's so freaking slow to get a damn doctor to check out the problem!

Worst hospital. Been in the ER waiting for almost 7 hrs

This hospital is an absolute joke! Needs to be expanded or taken down. They do not give proper care to their patients simply because they don t have Drs who specialize in several fields. I was seen here twice in the same week with two completely different diagnoses. Then told by the DR & nurse that my assigned DR would complete the procedure & DR stated she personally spoke to my dr. Seen my dr the very next day, my dr never spoke with anyone from my ER visit & advised me he would have never had them send me home if he had spoken with them. Surgery is scheduled out of holy cross. However I will never go back to this hospital. Rude & very unprofessional staff.

Horrible place understaff and they are dealing with to many crazy people.

I had food poisoning and went to the PRMC ER. The gist:
*Hardly anyone in the ER wears their name badges. If they do, it is turned around so you can't read it.
*Only a few staff members actually introduced themselves.
*No one person seemed to be overseeing my treatment.
*I think I might have talked to the doctor, but he never said who he was.
*I was stuck in a corner bed, given a drip and then ignored.
*It was freezing in there, so I took my clothes off the chair and covered myself. Nobody noticed. I did later ask for a blanket and got one.
*I waited for 90 minutes after the drip was finished and was still ignored.
*I couldn't get anyone to give me a Tylenol for my headache and fever. Yet, as I was ready to leave, some male nurse wanted to give me morphine. For a headache? I declined.
No kindness, courtesy, empathy, or consideration was to be found.

This hospital is a joke under staffed, dirty, doctors don't know what they are talking about! If it's not a life or death situation just drive to better hospital . These hospitals in the antelope valley are a joke!

The er department is horrible I was there for 9 hours and still got no service I am a diabetic and have stage 4 kidney failure and still day there after 9 hours of sitting there I finnally walked out

My husband check in at 9 am and leave at 3pm. Six hours waiting just for blood pressure and palpitations, was a nightmare!!! And you leave the patient Al together waiting on the waiting room... We saw people with really bad illness that they should be separate!!! We hope never had to come back to this hospital!! We had a really bad experience here!!!

One star is being nice.Seen a lot of certain individuals being taken first when others were here before, still waiting to see if my foot is dislocated or not let s see how long my beard grows before I see a doctor and I ll most likely still be here so if you d like to speak to me and make lies about how lazy you are and blame it on the patient count I would love to entertain it

Do not come here only a few people here in the lobby and they make you wait. My wife is in horrible abdominal pain told the people her pain level is a 10 and she needs to lie down.5 hours in we re sitting here I asked them how long it may take and when my wife will be seen the guy or nurse sat down and played on his phone. They seem to be ok talking and joking around in this little room at the check in. This what Palmdale gets a horrible hospital with horrible service.

Really bad experience they don t care how long is your waiting n also take in other persons don t look so sick n come way after u