P&a group Reviews

Such unfriendly, no customer service phone conversation. I needed to practically pry that representative’s mouth open to get answers. On the service receiving end, I needed to ask how to proceed with payment. What payment methods/options there is? What is the address to send doc and payment? What to write for payable to? What remark to put down? How long will it take to process the payment? Once I say payment, aren’t the customer service representative supposed to tell me how to pay, where to send to etc??? During the conversation on, the representative kept making impatient sounds. The company needs to train their staff better or pay a higher rate to hire people who can provide customer service.

Horrible. If I could give zero stars I would. I will probably not even elect to have a flex spending acct if my employer will still be using this group during open enrollment. The app has many glitches and will not allow me to upload a receipt for Lenscrafters in which I had a vision exam and purchased a pair of glasses. I have NO idea why they need added documentation...Lenscrafters only sells 2 things...glasses and contacts. Both of which are medical. The hoops I have already had to jump through to attempt to send in and they are STILL saying it was denied and I owe that money back (to WHO???? It's MY MONEY that I put in there every check). I will be calling AGAIN on Monday. I will not be paying you any money out of pocket for an expenditure that I have made on more than 1 occasion over the years using my flex spending and it was NO PROBLEM in the past.

As with others, wish I could give zero or negative stars. Absolutely horrible service. Words cannot express the frustration when dependent care claims keep getting denied for clearly eligible items and I can't access hundreds of dollars I've put away in my DCFSA. Anyone ever hear of club care out there? Yea, it's a pretty common term for before or after school care for your dependent school-aged child. P&A had paid previous club care claims, but when COVID was running rampant and kids weren't going to in-person school and we sent our kid to full-day club care, P&A started to deny my claims. No different than sending my kid to a summer club care program when school isn't in session or a full-day daycare facility. I even sent over the link to my club care website that clearly explains the program and the only response I keep getting is a generic "this item or service is ineligible". Ridiculous. Definitely going to HR to request we switch administrators.

This is the worst company that I have ever had the displeasure not dealing with! One star is too generous of a rating! Avoid business with P&A at all cost! They don't operate within their posted hours of business. I have tried to reach someone for over a week. Once an agent actually called and hung up in my face. That was the closest I've come to any correspondence. I'll be reporting them to the BBB as a completely unprofessional company.I've already reported the extreme negligence to my HR liaison. I'm saddened that my employer chose to have dealings with this company. Hopefully, they will chose another reputable company in the future.

Submitted my MERP paperwork on the site, received a confirmation email and then nothing. No denial, no acceptance. Nothing. Submitted again for another confirmation and same thing happened. Had my company HR call P&A and they told my HR to submit a 3rd time. Submitted 3rd time for a 3rd confirmation and decided I might as well fax them all 50 pages. All of a sudden I am approved and my check was "mailed" out. 7-10 days in the mail? Why is it not in priority mail? Well 15 business days later still no check. I submit direct deposit paperwork and the customer service line doesn't have access to see if I have direct deposit available. They finally find my direct deposit information and tell me it'll take another 7-10 business days for the money to be deposited into my account. P&A has owed me money for 4 months now and can't overnight a new check for me. I am so glad my company is now employee owned and will definetely be switching services as my coworkers have Submitted similar complaints.

The worst! This is now the second time I have not gotten my deposit even though my employer took the money from my check, they always seem to have issues getting the payroll file. Customer service can't help you cause they never know the answers, same with emails. I used to be able to upload receipts for daycare as I paid them, now they changed it until service is over for the time period, even though I have to pay daycare ahead of time. If you need your money on payday, don't use them! Thank god I didn't sign up for this again!

If I could give this company a zero stars, I would. The State of MD went with P & A about two years ago....I've had my Flex Account shut down for 8 months because they want more documentation from an ORAL SURGEON who extracted my son's tooth. They sent the receipt, but it's not good enough apparently....I'm locked out of LAST YEARS money, and still locked from using my card. PLEASE DO NOT subject your employees to this company if you're an employer!!

I have sent my COBRA information in along with my check for the insurance. My check has been cashed but I have no insurance coverage. Every time I call they say I m not in the system and they still have to enter my information in. I have up coming doctors appointments and surgery. I need this coverage. I have told them multiple times. They told me I have to wait until my information is entered for an ID number ..

It s been two weeks since they got my CORBA information. Everytime I ask to speak to a supervisor they tell me I am unable to she will reach out to me .

I am an employee at a major university in Massachusetts that uses P&A Group for its FSA reimbursements. I recently increased my total FSA contributions for the calendar year as of October 1, 2021 to an additional $1,000, but the system wouldn't allow me to make a payment for a medical bill. I used the text communication and John the customer service representative helped me. John initially said I had available funds of only $23.98. I asked John how could I send over a screenshot of my Padmin.com screen because I saw a different number. There is no option for a customer to send over a screenshot. Then he said he saw the increase, but said the system was drawing from the Employer Funded Account instead of the Employee Funded Account, so he put me on hold so he could communicate with the Plan Administrator. I was on hold for a while. The total amount of time on the ChatBox was at least 24 minutes, but the issue got resolved, so I'm happy with that. The system should be more seamless. I'm very lucky that I can communicate the issue well because these are complicated situations and if I have trouble explaining and Padmin understanding the communication, then majority of people probably have issues. I did get high quality service from John. I would rate him a 5-star. These issues are probably difficult for Padmin's employees. However, I would rate the systems in place to be not user friendly, to be a 2.

My employer switched from Matrix to P&A and they are pretty bad. Don't know if I'll even elect to have an FSA anymore. I submit documentation over and over again with no results. Their website has too many technical difficulties. At least they are polite on the phone. But otherwise, awful.

Recently retired and attempted to sign up with cobra insurance and P&A kept delaying and not offering us an invoice so I could insure my wife and son. Called and emailed multiple times and kept going in circles without assistance. Very poor customer service. Eventually found our own insurance and have to pray we don't need coverage for 2 weeks. No help it all.