Terrible customer service

Such unfriendly, no customer service phone conversation. I needed to practically pry that representative’s mouth open to get answers. On the service receiving end, I needed to ask how to proceed with payment. What payment methods/options there is? What is the address to send doc and payment? What to write for payable to? What remark to put down? How long will it take to process the payment? Once I say payment, aren’t the customer service representative supposed to tell me how to pay, where to send to etc??? During the conversation on, the representative kept making impatient sounds. The company needs to train their staff better or pay a higher rate to hire people who can provide customer service.