As with others, wish I could give zero or negative...

As with others, wish I could give zero or negative stars. Absolutely horrible service. Words cannot express the frustration when dependent care claims keep getting denied for clearly eligible items and I can't access hundreds of dollars I've put away in my DCFSA. Anyone ever hear of club care out there? Yea, it's a pretty common term for before or after school care for your dependent school-aged child. P&A had paid previous club care claims, but when COVID was running rampant and kids weren't going to in-person school and we sent our kid to full-day club care, P&A started to deny my claims. No different than sending my kid to a summer club care program when school isn't in session or a full-day daycare facility. I even sent over the link to my club care website that clearly explains the program and the only response I keep getting is a generic "this item or service is ineligible". Ridiculous. Definitely going to HR to request we switch administrators.