Submitted my MERP paperwork on the site, received ...

Submitted my MERP paperwork on the site, received a confirmation email and then nothing. No denial, no acceptance. Nothing. Submitted again for another confirmation and same thing happened. Had my company HR call P&A and they told my HR to submit a 3rd time. Submitted 3rd time for a 3rd confirmation and decided I might as well fax them all 50 pages. All of a sudden I am approved and my check was "mailed" out. 7-10 days in the mail? Why is it not in priority mail? Well 15 business days later still no check. I submit direct deposit paperwork and the customer service line doesn't have access to see if I have direct deposit available. They finally find my direct deposit information and tell me it'll take another 7-10 business days for the money to be deposited into my account. P&A has owed me money for 4 months now and can't overnight a new check for me. I am so glad my company is now employee owned and will definetely be switching services as my coworkers have Submitted similar complaints.