Orangetheory Fitness Chicago, Old Town Reviews

Great customer service comfortable clean love the new equipment excited to be back

I always have a great experience at this facility. The staff is warm and inviting. The classes are of varying levels and cover everything I need.

Horrible. I was scheduled for my first class and I arrived 5 minutes after the 30minutes they request of early arrival. I drove from the south side. And she looked at me and said she can't take me, that we should reschedule. I walked away extremely frustrated. This could have been handled differently (let's start your assessment now and finish after class or let's do it a little faster) and they wouldn't have lost a prospective member

This is a great location and the coaches are very motivating. I highly recommend Orangetheory if sticking to a workout routine is an issue. That was mine and so far I have been eager to return after each class.

Over the years, I have been to many gyms, studios, and other fitness classes. OTF Old Town is my favorite OTF location and top two of my favorite fitness studios in Chicago. The classes are challenging, but fun & ALL of the coaches are AMAZING. One of the best things is they push you to be competitive with yourself, but inclusive with everyone in the class. I was recently out with an injury and the team made it seamless to freeze my account and restart it when I was ready to come back. On top of their professionalism and fitness expertise, they make the studio feel like a family. On my first class back from the injury, the entire team was excited and asked how I was - including a welcome back sign with my name! It truly made my day. Thank you OTF Old Town!

Amazing studio with great people. Definitely recommend.

I love the variety, I love that I feel challenged and I love the instructors and the staff at OTF Old Town!

Very professional, Nice and friendly staff, clean environment. Love going there.

Great staff, great music, and love the variety of the workouts!

Trainers will kick your butt and help you crush your fitness goals. All ages and fitness levels supporting each other every day. The front desk staff makes every visit special. One of the best parts of my week.

I've been taking classes here for a year and a half. I always leave feeling like I got the best workout!

Worst experience. The employee and manager turned me away wrongly.

They had a pride fun run for pride month which I thought was cool but was unable to attend. My friend is a member at the studio and she got a few of our co workers to go to it and has spoken highly about orange theory trying to get a few of us in there to try it out and hopefully sign up. But she called me today after a horrible experience, and After knowing how they operate and treat members, I would never try out this location, even for a free class.

Best workout around for 30 min. The coaches are amazing, the environment is positive, and I always leave feeling completely exhausted. The results are real.

The front desk team and instructors are great! The classes are challenging.

Wont be coming to this location by any means after hearing how they treat members.

great coaches ,ridiculous front desk stuff including the store manager .

Otf is amazing. The staff and the trainers are so wonderful and make the work out fun. I highly recommend to all fitness levels. Their t shirts are really soft too.

The experience was fun and engaging. The staff was very attentive to everyone's needs.

Orangetheory old town is an amazing studio with the best coaches who push you harder than you would ever push yourself in the gym!! The studio is clean and the members act like a family by motivating and supporting each other through the workouts. I can t imagine going back to a regular gym after coming to OTF

OTF is addicting! I've been going for 3 months now and I love it. There's a new workout plan and focus (strength, power, or endurance) each day. The time goes by so quickly because of the rotations and constant motivation/feedback from the coaches. I prefer workout classes over doing my own thing, but this takes it to a new level. I really feel like my 60 minutes is used so efficiently. Also, you're competing against yourself which is ideal in a class setting. The focus is your personal heart rate, so there's no need to get caught up in how fast someone else is running, etc. Highly recommend!

Great workout, friendly staff and awesome coaches. You have to try it!!

Great coaches, excellent motivation, amazing results!

Grace is lovely, she loves us, and we love her back.

The best place for an incredible all body workout. The staff is so friendly and the coaches are encouraging, patient and motivating. LOVE my OT workouts!

It's dynamic and effective! The trainers and the people who work there are really nice and positive! Keeps you motivated!

Love this place... such positive energy and a great staff!

I like the Old Town studio. Friendly staff and good coaches (Mia and Jeremy are very great if you can get into their classes). Would recommend!

The people who go are really friendly and supportive, and the trainers somehow always get me to try my best! I swear every morning I get up to go to orangetheory I think "I'm tired I'm just going to take it easy today," and then I always end up getting a great workout in instead! Everything is divided into manageable blocks so it's easier for me mentally. WAY better than going to the gym and trying to jog on the treadmill for an hour, but I burn the same number of calories!I've been going for maybe 6 months now and have cut off over a minute from my mile time and lost ~10 pounds (should've waited for the transformation challenge!). Results are there and the workouts are fun, so I can't recommend it enough!

OTF Old Town is one of a kind! Awesome coaches, awesome staff, awesome studio! The owner of the studio is pretty awesome, too! It's a great community with everyone always encouraging and motivating one another. The staff is always friendly and makes my day every time I come into the studio. I always leave feeling amazing. OTF truly is the best one hour workout in the country!

The equipment is great, small gym feel so not too crowded. I love this gym!

Orangetheory Fitness in Old Town is awesome! The staff is truly warm, friendly and invested in helping you reach your fitness goals. The workout is challenging, fun and guarantees results!

I ve heard great things about OTF so I was excited to try it again. I called in advance to ask if it was alright if we attend the noon class in about 45 minutes, utilizing the free intro class, and the staff member confirmed it was fine and to arrive 15 minutes before the start of class. When I arrived I was informed by the manager we needed to be there 30 minutes in advance since my friend hadn t been to OTF before. This was in direct conflict with what I was told on the phone. Despite this issue Trevor said he would work with me to get me into the class (yes, good customer service!) so I filled out all the paperwork and gave them my credit card info. After doing this he then informed me the class would be $14.00. I expressed frustration at this point and he cited policy xyz (bad customer service). Not sure how a free class turned into a paid class but long story short, I don t know if it s just this location and this manager or OTF as a whole but their corporate stringency is not friendly to new customers and beware spending your time and money on parking to try out this particular location.

Highly recommend Orangetheory old town! Coaches and staff are amazing.

Friendly staff, awesome coaches and love that workouts are different every day!

Orange Theory in Old Town is great! I feel that it is the best R.O.I. on an hour invested in working out. The staff is friendly, the instructors are genuine and helpful, the gym is clean...and best of all, I walk away feeling great! Love it there!

Love Old Town OT! Best coaches around. Super motivating and energetic.

Love this place! Great instructors fun killer workouts.

I like that not all workouts are the same. they change it up a lot so you do not get bored. you have cardio and strengthening. wearing the heart rate band helps to push yourself and monitor your results. Sometimes the hour goes by slowly because it is a challenging workout but most of the time you do not notice the time. Everyone at old town is very nice and accommodating. Do not feel scared because you can modify any of the workouts to fit your abilities.

The best workout and studio in the city! The workouts are challenging yet doable for every fitness level and they are constantly changing which makes the classes exciting and never boring! The trainers and staff at Old Town are the best! They are always smiling, positive and motivating. I ve rarely missed a workout since I joined over 1.5 years ago. OTF Old Town has been a workout game changer for me!

Nice gym and staff.

Did you know they have a 60 day cancellation policy? When you decide it is time to cancel your membership, even the day after you sign up, they will inform you that to cancel you must sign a new form they will only give you at the gym. That form adds new terms to your agreement, by signing you will agree to pay any future membership payments for the next 30 days. Which means when it's time to cancel, you need to do it 2 months in advance.

Even better, they clearly will inform you that they can and will take you to collections if you do not pay for this unwanted 2nd month.

I was personally called 3 times by the Lakeview "COO" Jerry, for the purpose of harassing and intimidating me into unblocking my card so OTF could extract future payments 27 days after canceling.

If the above sounds cool to you, I recommend this gym. The staff onsite is nice if you can stomach the fraud and abuse.

From the moment you walk through the door, the atmosphere is so positive and encouraging with such a sense of community. It is a fitness regimen like no other. Orangetheory offers an efficient and thorough experience with which each person is comfortable and able to perform at their highest level. The coaches are incredibly genuine, and truly care about each persons well being. They make you believe that you can accomplish anything and encourage you to do more than you thought was ever possible and so you do. No screaming. No intimidation. Just an invitation to achieve and improve each time. It truly is the best workout and I am so grateful to be a part of Orangetheory!

OT OT is the best. Love all the classes and coaches. Michael, Mia and Jeremy and amaze :):) I m the most fit I have ever been.

I love the workout and appreciate the great coaches at the Old Town studio!

OTF Old Town is awesome! The coaches and staff goes above and beyond to make your workout a great experience! Best workout ever 10/10 recommend!!!!

I absolutely love Orange Theory Fitness Old Town!! When you should walk in there, it is like a family. The coaches and staff are so friendly and welcoming! Not to mention, that the instructors keep the training fun but challenging! I am in the best shape because of the OTF classes!

A.Maz.Ing. It's an intense workout - never a dull moment! The staff at Old Town are SO awesome. They know you by name and are incredibly helpul with anything you need or any questions you may have. I feel like I have my own personal trainer in each class because they give specific helpful tips to improve my workout.

I have reached out to this gym several times, via email, their website contact form and on Facebook Messenger, to get membership information. They never once got back to me and I can see they saw my Facebook Message and chose to ignore it. I needed to find a gym so instead I purchased a membership at Studio 3. I loved going to OT classes in other cities but have been very disappointed by this locations lack of response to someone who wants to be a paying member.

Fantastic variety, wonderful knowledgable coaches, and encouraging friendly staff. I love this place and am so glad to find such a great gym in the heart of chicago!

Jeremy and Mia are the best trainers in the city; I highly recommend stopping in!

If you're looking for a sure way to become stronger with each work out, I highly suggest trying out Orangetheory Fitness!

It never get's old, the instructors are awesome and I always feel better when I leave. Getting up for a 5am class at 20 degrees sometimes doesn't seem like fun,but Mia and Katie make the time fly while working your a$$ off and you actually enjoy the adrenaline rush. Sessions are never the same, never repetitive and never boring.

coaches are excellent... they motivate and I did see results in just 3 weeks.

Orange Theory is first work out that I've stuck to for more than 3 weeks. The trainers are awesome and you really burn a ton of calories! Highly recommend to anyone who like group classes over individual work outs.

OTF Old Town has very attentive and friendly staff. The studio is always clean. Bathrooms have showers and towels to use. Overall, this is a great place to become a member and feel comfortable. Whether up are new to fitness or a seasoned athlete, you will still get a good experience.

I absolutely love Orangetheory Old Town!! The coaches are extremely encouraging and motivating. The staff is so kind and accommodating. That combined with the amazing results you will see, have you coming back for more. Everyone should give it a try - you ll love it!!

I ve been doing barre/Pilates for the last 3 years but I wanted to challenge myself beyond just maintaining a healthy weight. OT in Old Town has been amazing so far. I m seeing amazing results and fast. The class is designed for everyone and the instructors are fantastic! So far I ve done class with Jeremy, Ayfer & Trevor - you can tell they truly love what they do. You don t need to feel intimidated. Everyone is encouraging and supportive. The music is also motivating and the class is challenging. I m pushing myself and feeling stronger everyday already. Beth was also super knowledgeable and wonderful to help get me started.

Best one hour workout ever! And this location at old town has the best coaches you could ask for.

I ve been taking classes for a few weeks and love the workout! The coaches are very motivating and give personal feedback on your form, etc. The waitlist for class moves pretty quickly so I haven t had much trouble getting in to the classes I want.