Omni Severin - Indianapolis Review

This hotel is extremely outdated and is NOT a luxury hotel. I expected much more from a brand like Omni. This hotel is an eyesore. It smells, the a/c does not work in some rooms, the entire hotel is too warm, they do not offer complimentary WiFi, they did not clean our room until 5pm, the soap and shampoo are generic and terrible, the toilet paper is terrible, the shower backs up with water, the water pressure is way too much, the carpet is dingy and worn. They charge you $50 for a late check out. Stay away!!

We had a good stay. Only problem was at checkout. We were initially charged additionally for our breakfast on top of the breakfast package we had prepaid for. The manager did adjust our bill so all came out as expected.

Nicest hotel in Downtown Indianapolis! Top notch service, close to everything and great views of the city.

It's in the heart of downtown right near the convention center. The rooms are larger than expected and well maintained. The service has been great except for one small exception during a time of very heavy check-ins. Will stay here every time I visit the city in the future.

Beautiful hotel with a lot of class. The Staff was wonderful and very courteous. One of the best hotel experiences I have ever had.

This is the most amazing hotel I've ever stayed at!!! The hotel went above and beyond to make our stay unforgettable!! I came here with my significant other for a romantic weekend and my fiance and I couldn't be more impressed. The staff was very polite and personable. They had smiles on their faces constantly which makes the mood here very friendly and comfortable. Our room was beyond romantic. When we walked in they had a path of rose petals leading to the bed and a bottle of champagne and chocolate covered strawberries on the night stand. I want to say thank you to the Omni Hotel for the most wonderful weekend I've ever had in Indianapolis!!

The location is in downtown Indy with plenty of great restaurants within walking distance. The rooms are great and clean. The service has been exceptional.

Top staff and great location but overpriced as hell.

We had a large room high in the building. The furniture and decor were thoughtful and provided everything I wanted. The view was as good as a view of Indianapolis could be.

Yep great everything and around the corner from the pacers ....5 second walk....club blu on the way to

The hotel was one of the nicest I have stayed at. The employees were all fantastic, from the valet associates to the people at the front desk. My room was clean and organised just like the rest of the hotel and I would love to stay there again.

The Hotel is close to everything but guest room was in dire need of an upgrade. The valet was expensive but necessary.

Great experience, the value was not as strong as this was an extremely expensive hotel

Room was spacious. Staff was pleasant. Bed was comfy. Could use more outlets or even just USB outlets. Had to pay $10 to use Wi-Fi, which seems ridiculous. No on-site parking. Had to park in the mall across the street.

Incredible place! We only visited my parents while they were staying there and had drinks in the bar, but it seemed very nice. Would love to return and spend a night in the future

Wow! Love it! And such polite employees and valets. Experience it yourself. Right in the middle of everything!

Good place to watch games on big ten championship weekend.

Very nice staff and facilities. Had a great city view room. Very convenient location downtown, lots of food around.

Loved my stay here!! Clean hotel with awesome smells in the lobby. Seating options were exceptional! Amazing service

Love love love this hotel! Not only did we get a steal on the price we got upgraded once we arrived. A must stay when in Indy.

Stayed here back in May when I ran the Indymini. Clean rooms and courteous staff.

I was so excited to stay here, having stayed at the Chicago location and having the best experience... but wow, I could not be more disappointed. My partner and I stayed on the 5th floor. As soon as we walked in, the room was warm so we turned up the AC only to find out later it was broken. We found 3 long black hairs on the bed and a huge stain on the white comforter... YUCK! The bedside table had deep scratches all over it.. and there was black hair on the shower curtain. It looked like someone stayed and nobody came to clean after. We stayed only 1 night and after we left they charged us a extra $50 fee... never disclosing what it was for. Our stay at the hotel felt more like we stayed at the motel. We paid a 4 star price for a 1 star experience. Disappointed to say the least.

Had drinks at the hotel bar. Kinda pricey, but what do you expect.

Room is fantastic comfortable and clean. Staff is awsome and very helpful. Breakfast not free but really good.

Beautiful classic style hotel. Great rooms and amenities

The linens were good quality, although some of the ones in our room had what appeared to be make up. The shower head is quite dated and completely unadjustable which kept the water pressure great for an adult, but uncomfortable for a child.
The 3rd floor has seen better days and its appearance left me thinking it was quite run down.
We moved to the 6th floor, it seemed better kept.

Each time we have stayed here, we have had an issue with housekeeping, which is disappointing. In this last visit, I requested the tub, which was visibly dirty, to be cleaned as I needed to bathe my child as showering for her was out, due to the aforementioned shower head. I trusted that it would get done, but alas my request was ignored.

Tl:dr

The hotel's double beds were quite small- think a small full.
The bathrobes were sumptuous and clean
The toiletries were good quality and pleasantly scented
Extremely convenient for Convention Center access
The breakfast buffet is absolutely delicious
Good quality linens
Housekeeping issues
A bit dated.

Oh yes, there's a Starbucks in the lobby.

Super helpful people, beautiful hotel, lots of stuff to do in the area!

The staff at the Omni was very friendly and helpful. Any and all questions were answered cheerfully and completely. My sister was even comped a couple of Starbucks vouchers over a non-issue. First rate customer service.

I'm knocking off a star because "luxury" does not mean "not included". There is no grab and go continental breakfast option beyond Starbucks. There is no parking at the hotel. Your options are find a spot on the street that isnt metered and walk, park at the mall and pay $20 every time you leave, or valet for $40+. I'm usually an over-tipper, but I felt tipping a guy who left me standing in the cold for 10 minutes while he found my keys so that he could drive my truck 30 feet to the door after paying the hotel 40 bucks was a bit much. I would have rather paid the $40 and kept my keys so I could have warmed my truck up before I left.

For the most part, the Omni was a very pleasant place to stay on a business trip. I'll be back next year.

I can say whenever I called for something, it was taken care of quickly. Requested a microwave when I made reservation and upon check in, but later that evening, I had to call for the microwave and was told they had no request for a microwave, but one would be sent ASAP, which it was. Had to call every morning for coffee and creamer because housekeeping did not replenish supply daily. TV, cable, and rooms definitely need an update. Overall stay was okay. Location is great which I assume is what you're paying for considering the price.

Absolutely The Best ! Staff was very pleasant and helpful. The standard room was more than adequate. More like a small suite. Central location in the very heart of the city. Easy to walk or Uber to the attractions. Love, Love, Love this place !

We had a wonderful experience. Everyone was friendly. The location near the mall, the convention center and many restaurants added to our experience. We will definitely stay here again.

The hotel was a good place for a conference, and the rooms were nice.

Dont eat here. I ordered a Turkey club . Waited 20 mins . Never arrived. I then told my waitress if be back to take it to go as I had an event. Came back . Still no sandwich. Told the kitchen was working on it still. No apology. At which point I said Its too late to serve me. Still no apology. Instead I'm informed. Oh I better go cancel it with the kitchen and the Hostess! Walks away from me. I'd give 0 stars and warn everyone to avoid this propery with heinous customer support.

Beautiful building with a great location. Staff was friendly and very accommodating. Will be staying here again.

Room was nice with lots of space. Nice high showerheads. And the staff was great! Even had a problem with a vending machine and the front desk helped me out imediatly! Great stay!

Great location and incredibly nice staff. Would stay again if in town.

Very good but a really strong air conditioning, a fridge

Very Personable and informative guest services. Valet staff was top notch in the midst of a chaotic super busy weekend stay.

We love this place for the pre-game party. Great band with mature adults.

The hotel is beautiful and grand. We stayed in the loft suite and were blown away. The view and room are top notch. The staff were very friendly and went above and beyond. My only knock on the hotel is that it's showing its age a bit. The pool is small and shallow, and there is rust around the edges. The furniture and tvs in the room are out dated.

Unfortunately no complementary breakfadt but an amazing buffet breakfast in the resturaunt

Beautiful hotel, well situated and very comfortable with plenty of in-house options. The thing that put this over the top for us though was the staff - the Omni Severin staff was the most welcoming, accommodating and cheerful group of people and we interacted with a number of different staffing departments during our week-long stay. We were greeted upon every arrival, offered assistance at every turn and made to feel like we were valued guests by each staff person we came into contact with. It was a wonderful experience and I look forward to my next opportunity to stay at this hotel as well as other Omni properties in the hope that this is a brand-wide approach to guest services. The Omni Severin staff certainly left a positive impression for my group - thank you for a job well done!

As I lay in bed at 4:57am, not having slept in hours, I d like to recap my stay in this hotel. There was a wedding reception that shook the entire hotel from 8pm until 11:30pm. I thought I was trying to sleep inside of a dance club. If you are staying here, best to verify this info first. Lesson learned. I don t know if it s the location of my room, but this has to be the loudest f^*cking town in the USA. I ve never heard so much commotion in a city where there are literally 3 restaurant's and nothing else. As I write this, it sounds like a silver back gorilla is smashing in the side of a city garage dumpster. I only wish I was exaggerating. I will never in my life come back to this place or city. Hands down the absolute worst hotel stay I ve ever had.

Early check in, which was MUCH appreciated, helpful staff, comfortable but cozy rooms

Beautiful property near to everything. Short walk to convention center.

Breakfast was expensive and foo foo but yummy and the service is awesome!!!

We wanted to have one last family outing before the end of summer and we found the best deal with Omni! The deal offered one night at the hotel, 4 tickets to the children's museum, breakfast buffet and turn down service for the kids with cookies and milk! It was a very good price and the hotel was amazing! Everyone was very friendly, food was devine, and it was right in the center of down town!

Friendly staff, great location to amenities and nice rooms. Being downtown the street noise and activity can be noisy.

Great place to stay in downtown Indy. Service is fantastic. Nice bar and restaurant in the hotel.

Always an awesome experience at the Omni Severin. Customer service beyond compare! :)

Rooms were clean hotel was clean bar was good service

I was in town for a business event staying two nights at the Omni. From the moment I pulled up I received excellent customer service. They were prompt and friendly at the valet. I was greeted walking in and was offered help with my bags. The front desk was jovial and kind, they set me up with the wifi without asking and were time efficient. My room was clean and on the second day left a nice note introducing themself. I needed to call the customer service line to grab something from my car and to ask a question, both times the representatives I spoke with were friendly and delivered excellent service. Bathrooms and ballrooms were clean all around the hotel.

As someone who comes from a customer service background from luxury to Disney-level; I really valued the level the Omni provided. It doesn't take much, but making your customers feel appreciated and genuinely welcomed goes a long way. Thank you all. I definitely recommend.

We enjoyed our stay at Omni. The hotel was clean and staff were very friendly and accommodating. The hotel is in walking distance to many bars, eateries, Bankers Life Fieldhouse, and Lucas oil stadium. We parked our car and walked everywhere!

WOW, historical building, comfortable beds and excellent service across the board. I was so impressed with the the staff service, at every restaurant, bar, front desk, and room cleaning staff. Everyone was nice, everyone said hello and welcomed you to Indianapolis. Impressive visit.

Great location! Staff was friendly, helpful, efficient!

Great customer service. Excellent location. Clean hotel. Professional friendly and helpful staff

Very nice hotel right smack in the middle of downtown Indy! There are tons of sweet restaurants/bars within the immediate area or just a couple blocks. Starbucks in lobby. Nice bar in lobby. Connected to the Centre Mall. this is the place to stay! love it.

Stay here allot for Business Travel. Friendly staff, good beds, but facility is not as nice as one would hope for a high end hotel. Breakfast is fantastic, not a better one in the world, but ridiculously expensive for an omelet and sausage. Bathrooms are difficult to use, old tile, slow drains, small vanities, and weird light switches. Amenities / pool in the basement is not useful or fun in any way and closes at 10pm (really! It's not going to bug anyone, it's in the basement!) Valet parking is outrageously expensive (over $30 a night.) All in all worth about 100 bucks a night, cost way over that even with discounted corporate rates!