Emily Clift

Review of Omni Severin - Indianapolis

I was so excited to stay here, having stayed at th...

I was so excited to stay here, having stayed at the Chicago location and having the best experience... but wow, I could not be more disappointed. My partner and I stayed on the 5th floor. As soon as we walked in, the room was warm so we turned up the AC only to find out later it was broken. We found 3 long black hairs on the bed and a huge stain on the white comforter... YUCK! The bedside table had deep scratches all over it.. and there was black hair on the shower curtain. It looked like someone stayed and nobody came to clean after. We stayed only 1 night and after we left they charged us a extra $50 fee... never disclosing what it was for. Our stay at the hotel felt more like we stayed at the motel. We paid a 4 star price for a 1 star experience. Disappointed to say the least.