Omni Morton Hotel Printers Row Reviews

Excellent stay in Magnificent Mile. Friendly staff.

Great staff, great room, and great location. The staff has been absolutely great. Anything that they can do to make our stay more enjoyable, they do. The location is fantastic. The room is also great.

Rooms were really nice, and the staff were great. Great location for shopping and dining.

Very convenient hotel with great customer service. Standard room was larger than expected and has a full size couch which was nice to relax on after a day walking around downtown.

This place was great.
1-The staff is friendly
2- Rooms have space and very nice
3-Pool was perfect
4- Bell Hops were the best I have ever had
5-Excellent location to everything you will want to see downtown

Highly Recommend

We found the Omni hotel to be a great value and location for staying in downtown Chicago. It extremely easy to get when driving into town and it is in a great location. Having a room package that included the valet charge was also very convenient.

Disappointed to say the least, rooms were small for 2 adults, 2 children, the pull out beds for kids are full size NOT queen size with a 3 inch thick mattress... very uncomfortable to say the least. Ordered room service, 90 minutes later half the order shows up which was wrong and the other half showed up 20 minutes later after the first order. We were in a corner suite and after listening to Harleys race up and down Michigan AVE for 2 hours, our entire night of sleep was interrupted by the very loud SIRENS going off it seemed every hour. A very expensive rate for a cramped, noisy, outdated decor and uncomfortable beds. Next time we will know better.

Nice place. Rented a conference room, couldn't get internet to work, said it was our problem. Asked floor room to warmed up, no response, had to wear coats for most of the day.

Great staff, cookies and milk at night , great late snacks.

My room was fantastic! The bed was super comfortable, the view was incredible, the staff was kind, room service was delicious, and an unbeatable location. Would definitely stay here again!

Excellent service, clean, and great ammenties. We'd come back in a heartbeat!

Very nice and cozy suite. Very accommodating. Right in the heart of Chicago's Magnificent Mile.

Great reception, great room service, great location.

I only had drinks at the bar this time, but staff and bartender always make you feel so welcome.

My wife and stayed 2-nights at this property. We found the staff unfriendly and the rooms out-dated. The guest rooms do not provide privacy as we could hear other guests throughout our stay. Additionally, even though this is a non-smoking hotel, the guest next to us smoked in their room and we got enjoy the smell of the cigarettes for 2-days. The hotel is rated a 4.5-star but is more like a 3.

Clean, safe, great location, would return. Booked online, so I had no idea that PARKING was extra SIXTY-SEVEN DOLLARS!!! Pool was small but accommodated or needs. Cabs to Pier and museums around $10. They have a free towncar that can take you but it's often booked up. Plan on 20 minutes for the valet to retrieve your car. Staff was much nicer in person than on the phone. Be sure to get the free kids activity bag at check-in. (Even as a gift for a little one back home.) They are pretty handy.

Recently had a disappointing experience @ the Omni Riverfront in New Orleans, but dealing with Tremise Wilson after the fact, made up for it. She even made arrangements for me to get a free voucher which I used last week @ the Omni in Chicago. Was treated royalty! They gave me a mini suite on the 25th floor (top floor). Great staff, excellent facility...first class all the way. Located in the most desirable area of Chicago. Thanx guys..Omni is back on my list of favorite hotels! JJZ

This is a very good hotel in an excellent location. Lots of positives and we really enjoyed our stay and the location.

A superior customer experience. Friendly staff, beautiful and comfortable accommodations. A hospitality win!

Great hotel with excellent staff and facilities. The rooms are quite charming and recently updated. The restaurant is amazing. Looking forward to revisiting.

Depending on what rooms you pick, your experience may vary.

Loved this hotel, in the heart of the city. I love the swimming pool and jacuzzi

The 676 Restaurant has a delicious breakfast buffet. And the rooms are spacious for small families. If you are looking for a getaway just off Michigan Ave, this hotel is for you!

Pleasant upscale hotel
Excellent location.

Stayed for 3 nights during a recent business trip to the Navy Pier - As a select guest I was provided little benefits and amenities like daily breakfast delivered / choice of pastry and morning juice and coffee.

Room service was excellent and the loyalty ambassador reached out via email within 24 hours of booking the room.

A little dated in terms of bathroom / furniture, however, the OMNI Chicago more than makes up for it in both service and central location on miracle mile!

Went there for a talk. It was okay. Cozy, well lit. But not prepared enough for the talk

Staff are friendly, rooms clean, service has been great, and the beds comfortable.

Simon the bar manager is the gold standard of his profession. Alecia the restaurant manager earned my business for life after this visit. Honestly I felt lucky to give them my business with the level of satisfaction they provided for my & my party. Grace our server is awesome too. Great food but even better service at this hotel s restaurant.

Secured a weekend stay here using Priceline (4.5* category). The hotel is very nice, and all the rooms are suites which is nice for the extra room. The valet parking is expensive, however the bellhop at the entrance was nice enough to point out that a parking garage across the street was much lower priced!

Very High end hotel. Good location Magnificent mile Chicago

Well located hotel. Close to great shopping and a few blocks from the subway. Very good service.

This place tries to charge you for all sorts at checkout!!
Finally ended up leaving after Disputing charges with a zero balance only to get back to the uk to find out that they have charged my card for $49.75 for the internet that was fee with my room.
Try calling them and emailing them to sort this out and no one is interested.
Absolute disgrace.
Staff are rude.
Exactly the same has happened to the other party we traveled with that stayed there to.
As if the amount you already pay for an average at best hotel they rob you when you get home.
Jokers

from the bell hop front desk and room. great. just have issue when to charge my credit card when we did take anything out of the candies and sodas. but love this place and will go back. keep up the great work

Great hotel in the middle of The Magnificent Mile! Staff was very attentive and professional.

This hotel has AMAZING service. The staff is so friendly and they will do whatever you need to have a good stay! We will always stay here when we visit Chicago.

Very nice affordable hotel on the mag mile! Will definitely come back!

Overall nice visit. The staff was excellent and helpful after our room wasn t ready at checkin time.
Would have been 5 stars had the room been ready.

I stayed for one night in suite 2411. It had a king size bed, lots of space, two TV viewing areas, mini fridge, and best of all, an amazing view of Michigan Ave. to the lake and the Hancock tower. The staff was polite and helpful. The room seemed clean, but did need dusting on top of lamps and sprinkler head.

Should be better for an Omni hotel. The room was nice, but this hotel is no better than a low budget hotel, just has dark wood in the lobby. The coffee was horrible. Check-in person was indifferent. I would not stay at this hotel again.

Friendly and helpful staff. Great location. Nice room.

This is the second time staying at the Omni, and it wont be the last! Our room was a beautiful King suite that faced Michigan Ave and the view was great. The staff were very friendly and accommodating to our needs. Kids swam in the pool and had a great time. Will most definitely stay again.

Great location, room space, staff, cleanliness and breakfast! was also very nice to have my online shopping stored and well taken care of until my arrival!

Was a nice place and the staff were all friendly and helpful in all regards. Was a little surprised about cost of parking but not really out of line considering the location.

Double sets of elevators inconvenient. From the street, there is a small plain lobby, from which you are directed to another set of elevators to the 3rd floor. Another set of elevators takes you to the rooms. Staff did not seem particularly engaged or helpful. Did not receive a list of amenities at check-in. Although I had signed up for the Omni guest program prior to arriving, when I arrived, I was informed by the front desk, that I would not be eligible for the extra "perks" until the next visit. My sense is that the woman was too lazy to implement it. Consierge services were limited and unenthsiastic. The room was OK but bright fluorescent lights were distracting at night and not dimmable.

Excellent facility right in the heart of the Magnificent Mile. Loved the Valet service and prepaying for it. Loved that I could text them and the car was ready. This was really great for a winter stay. Outstanding food options at every price range within just a few blocks. Whole Foods is just a few blocks down Huron as well. The room was glorious as I had a 15th floor corner suite. Meeting rooms are great for the small conference we had. Just a truly lovely and well run hotel. Kudos to Omni.

Awesome customer service. Front desk gave us a deck of cards on the house.

There room is fantastic, and they restaurant has a great burger

Nice place to stay. Lots of high end shops in the area.

Bar was a bit crowded. But drinks and such are priced fairly compared to where you are.

Fantastic hotel, great staff, wonderful experience!

Stayed in the Presidential Suite. It was great! The room was very clean, spacious, and comfortable. The staff was courteous and helpful. Would stay again!

Excellent staff. Rooms a bit dated. No power outlet on the desk for laptop!

Very nice hotel, close to everything on magnificent mile

I paid for a suite for my anniversary and when we arrived I was bumped out of my room. This is not what I expected from a "quality" hotel. They offered to upgrade to a suite the next time I book but there won't be a next time. There are plenty of better hotels in Chicago that hopefully won't treat guests the way they did to us.

The rooms were nice and the staff was friendly but didn't fulfill a request I had put in after I was contacted via email. The AC was set low but has an auto-off setting which led to us waking up hot in the night on a hot Chicago day.

Great service great people great food amazing atmosphere

Beautiful rooms, friendly staff, and champagne when we checked in! Right off the magnificent Mile, it's a great location

The Omni Chicago will provide a relaxing get away for you and your family in the heart of Chicago's Mag Mile. The service of all staff is friendly and highly professional.