Omni Morton Hotel Printers Row Review

Excellent location, and great people! Don't do room service. We ordered a hamburger that cost $40 and tasted like fish.

My wife and I visited the Omni as part of our honeymoon and absolutely loved our stay. All the staff were extremely friendly and helpful and the room itself was relent - very spacious, elegant, and clean - and we even received a California King bed instead of a queen (they didn't even know it was our honeymoon). The location was perfect for us as it's right on the Magnificent Mile and was a short walk (20 minutes) to the Navy Pier. The pool, hot tub, and fitness center were also as good as you could expect. I highly recommend the Omni and we'd surely stop back again!

Loved the staff! Super friendly and helpful, every single one. Loved our room and the pool and spa. I wish they had vending machines though. Restaurant is super good, but very expensive.
We loved our 2 night stay !

I was able to sleep, shower, dress and get a bite to eat at this hotel. It is not the best nor the worst place I have laid my head. If it fits into your budget by all means stay.

Still early. Very dated. Old rooms. Need to take an elevator up to check in. Then you need to take elevators up to the floors. People are very friendly. Closet is in the bathroom.

The hotel staff are simply the best. I've been going there once a year for 5 years now and would never want to go to any other hotel in Chicago. It's like visiting friends each year.

Nice place but may need an update to stay ahead of the times on modern hotel offerings and decor. Had their catering at an event in the hotel and was really underwhelmed. Risotto, chicken, salmon, wedge salad...Maybe I shouldn't expect so much...

Overall nice. Definitely a bit dated compared to other Omni properties I've stayed at otherwise.

Delicious meal. I ordered the hanger steak and fries. It was cooked and seasoned perfectly. The "chocolate cake" was more of a pudding dessert. It was a little rich for me, but the rest of our party enjoyed it. Great service and a relaxed atmosphere.

The parking staff did not instill a lot of confidence, but the people at the front desk were great. They also need at least one more elevator.

Location is perfect. Wasn't the luxury experience we had hoped.

Service is amazing. Rooms are clean spacious and well laid out.

I like this hotel, the staff was very friendly and helpful and the rooms were clean. I would not consider it a 5 star hotel, but more like a 4-4.5 star hotel as it isn't as nice as some of the other places I have stayed at, but still the front desk was nice and so was the concierge.

Great hotel, would have gotten that fifth star with a better pool/locker room area

Great location and nice room(all suites) arrangement for parents with two kids Doormen were very helpful Everyone was super friendly - beyond expectations I would happily stay there again

This is what happened to my daughter at Omni Chicago Hotel. There are metal grates in the bottom of the hot tub, where her ankle was deeply scraped. I called the emergency number in the pool area. Security, maintenance and later a manager came. The maintenance man said the hot tub had been recently closed down for the exact same thing! This was suppose to have been fixed 2 weeks earlier! The only thing we were offered was ice cream, gummy bears and water for my daughter, along with some bandages for me to clean and dress her wounds. I asked for an incident report and was told they didnt have one or wouldnt give me a copy. I contacted the manager and the corporate office by email and phone and messages. They will not respond to me.

The hotel was fantastic, with nice rooms and a nice pool as well.

The Omni Hotel is a great place to stay when visiting Chicago. It's centrally located and provides easy access to a variety of activities. I will definitely stay here on my next business or pleasure trip to Chicago. The staff did a great job!

Excellent service. Great restaurant. Slightly outdated decor and facilities.

Wonderful service but yhe rooms need to be updated.

Hotel personnel were 5 star +. Facility was 1 or 2 star. Our first room was freezing and after 2 hours of heat not catching up we moved rooms. Our second room had a toilet issue at 10:00pm that required a 30 minute technician visit and was still not fixed (tech said there had been a city plumbing issue that possibly pushed sediment thru the lines). Then around that time, we smelled strong smoke of both varieties ;) from nearby rooms (later told that the guests were kicked out). Despite these facility issues, the personnel made for a really great 7th birthday weekend for my daughter. Concierge Melissa and Marcus hooked me up with a cake to be delivered to the room from a local baker in addition to birthday treats from the hotel. Front desk personnel were accommodating, understanding and sympathetic to the facility issues. Front Office Manager Raul Rodriguez made everything right in the end. Maybe just a series of unfortunate events but personnel were first class.

Great experience! I loved the rooms and the staff made me feel like a VIP! I felt as if they genuinely cared about my comfort.

Horrible nothing went right the service was the worst I ever had and the food was horrible either burnt or cold and some of the fruit was rotting. This was the worst hotel I have ever been at thanks for the experience.

Great location, friendly staff, clean, spacious, appreciative of my business. I wish all hotels were like this.

Always a great stay at the Omni. Great location, lovely rooms.

Just another place, the staff is great.The food and other services are expensive. Room food service cost close to $50. Morning breakfast have both buffet and la karte food. Buffer is nearly cost you$30. 9

Excellent hotel with great service and proactive satisfaction. Food and bar are excellent reasonable for a Chicago city location. Wonderfully equipped hotel rooms with high end decor and materials. You won't be disappointed with your entire stay experience.

Room was not clean. Found dirty sock in the corner of the room.

Loved this hotel.Kids really enjoyed the room said it was amazing

Staying at the Omni is something that my wife and I always appreciate. Everyone is always very courteous and looking to make our stay fantastic. Food is great. Service is great.

Great room and service, staff was quick and friendly.

Room was spacious and the bed was fantastic. We had the king suite and we love how big the bathroom was.

Very comfortable and spacious, a few small issues like the bedroom door not latching but very nice and very nice and helpful staff.

Nice hotel. Clean newer rooms in the heart of downtown.

An amazing hotel. With a slight quirk the the lobby being on the 1st floor. The rooms are incredible. Comfort at every turn. Right in the heart of the city. The breakfast is amazing with the chef's and waiters catering to your every need.

Hotel is nice and great location.
However we paid $400 a night for a king suite and although nice..... not worth the four hundred.
I've been in bigger nicer suits for less money.
Besides that lobby is on 3rd floor...when you come in you elevator it to 3rd...then get. Off take another elevator to your room...which everyone thought was a bit strange.

Excellent room, comfy bed, stellar service. Concierge was super friendly and gave us a surprise in our room after dinner with a bottle of wine for my wife's birthday! Would stay again!

Very clean but leave it like you found it or you'll pay for what u ate or take.

The common areas look nice, but the room was a wreck---chipped furniture, blinds with holes in them, and stains on the wallpaper. The bar/restaurant had excellent food and drinks and great views. The price was a god value for downtown Chicago.

The Omni Hotel is on the Magnificent Mile and is near major shopping , restaurants and sights. Recently renovated but could still use more refurbishing, housekeeping needs to be retrained on room cleanliness.

Lobby was very nice. Meet an acquaintance at hotel.

The hotel has a convenient location right of Michigan Ave. However it is just to expensive for me.

Great location and rooms. One of the best omni's in the US.

Great location right in the hub of the shopping center, perfect for business meetings.

Wonderful experience with the American Girl package.

Staff is very friendly, location is good. Sign up for their reaards program and get free got coffee or juice delivered to your room daily.

The staff were very helpful in assisting where I needed to be and also very polite.

Felt like a queen! Will surely be back! Being a rewards member is the best program! The perks made me feel royal!

Very engaging staff. Luxurious rooms with lots of space. Great experience at an expected high cost for where it is.

No free WiFi and no fridge in a suite like this is sort of a bummer, and the gym wasn't much, especially considering the nightly rate. But this hotel has 2 things going for it: roomy rooms, and a great, great location. Staff was generally pretty cool except for one dude, whom I won't call out in detail here, because I think he was probably "just doing his job."

The room was nice, a little small. It was clean and very pretty.

Great location, comfortable rooms, excellent service, good value

Love Chicago, this hotel was very nice , great prices, staff was great. Our room was very nice . Walking distance to many attractions.

This is a very nice hotel in the heart of downtown Chicago. Staff is friendly and I was impressed with how quiet the room. Not much road noise. The bed was really comfortable.

Beautiful hotel. Room was fantastic. Would stay again.

Great location, clean rooms & friendly staff. Recommended.

Hotel keeps lots of alcohol in the rooms and I felt very uncomfortable about that. The hotel MUST respect everyone's belief and not force the customers to stay with something they feel uncomfortable about. I called the customer desk as soon as I came in the room and asked them to remove the alcohol but Noone came.

I didn't wana remove myself because they would have charged me for that.

Beautiful and elegant hotel. Suite was lovely. Service was helpful to our host.

The hotel was very nice, clean and quiet. The staff was super friendly and helpful. The only downside is the elevators doesn't handle well when more than 10 people are waiting. When walking 23 flights up is faster than taking the elevator, something is wrong. Also even though it is a personal issue house keeping came wayyy to early for me(10 A.M.)

Nicely appointed modern rooms, with a great location in River North. Staff was very friendly and accommodating.

Omni Hotel in Chicago provided outstanding service, making for a delightful stay!

Great customer service, very reliable. They make you feel home.

Friendly Staff and Clean and Spacious Accomidations