Double sets of elevators inconvenient. From the s...

Double sets of elevators inconvenient. From the street, there is a small plain lobby, from which you are directed to another set of elevators to the 3rd floor. Another set of elevators takes you to the rooms. Staff did not seem particularly engaged or helpful. Did not receive a list of amenities at check-in. Although I had signed up for the Omni guest program prior to arriving, when I arrived, I was informed by the front desk, that I would not be eligible for the extra "perks" until the next visit. My sense is that the woman was too lazy to implement it. Consierge services were limited and unenthsiastic. The room was OK but bright fluorescent lights were distracting at night and not dimmable.