Stayed for 3 nights during a recent business trip ...

Stayed for 3 nights during a recent business trip to the Navy Pier - As a select guest I was provided little benefits and amenities like daily breakfast delivered / choice of pastry and morning juice and coffee.

Room service was excellent and the loyalty ambassador reached out via email within 24 hours of booking the room.

A little dated in terms of bathroom / furniture, however, the OMNI Chicago more than makes up for it in both service and central location on miracle mile!