Omni Hotel at CNN Center Reviews

Very convenient location the bed was comfortable however we ordered room service for breakfast and it was cold. Overall a good stay

Typical downtown hotel (15 stories) with a great location and views unfortunatly it comes with stiff valet parking at $45/day.

Great hotel. Great hospitality. One lady had an attitude but that don't reflect upon the entire hotel.

Really nice rooms for the price, also incredibly helpful staff.

Due to Hotel being under construction, all entry is through North Tower entrances. South Tower elevators needed for Handicapped use are not in operation to access adjoining CNN Center without having to go to North Tower and use street access in inclement weather.

Maybe next time they will improve on the house keeping services. My bed was intolerable. This is after we complained and they still did not get it right. This is what I discovered after the second night. My slin is still crawling just thinking about it. Parking ($45 per night) is beyond imaginable. The front desk service was great, but I am not sure if I will stay at another Omni Hotel at least not the one in Atlanta Georgia

Hotel is centrally located to all area attractions and in walking distance to almost everything downtown. Valet parking, while a bit pricey ($45) was great, no issues checking or receiving my vehicle. Views of downtown are spectacular, and the CNN center has a food court for an easy quick bite. The hotel staff added little quirks to make my stay go from good to great...upon return to our room after a day out, the housekeeper had cleaned the room, but had also left an ice bucket with 2 bottles of milk and fresh chocolate chip cookies for my children. The small things are what makes a return customer, we'll be back, it was a wonderful stay.

The hotel was great! We were on the 27th floor and the view was extraordinary. The hotel is very pretty and is very close to all of the city's attractions especially the coca cola museum. The Olympic garden is right outside of the hotel which is great. The hotel rooms are nice and there service was great!

The Omni is a great hotel. All of the attendants are exceptional at their job and you can tell they really care about how well your stay is.

Great Location for most Anything Midtown Atlanta...
Hotel was dark and dank......
Great staff/customer service .....
Mattress and Pillows were way too soft....
Had to pay almost 50.00 for parking...AS A GUEST !!!!

Really just worked in the lobby (other team members were staying overnight. ) Nice, pleasant place to get some work done.

The hotel was very clean and the location was great being right there at the venue but the bed was hard as a rock very uncomfortable to sleep in. Everyone was very nice and accommodating.

NOT worth the cost. You re paying for location. Otherwise, it s average and not what I think of when someone says Omni. It s an old hotel, and although the decor is updated, if you look closely- carpets, walls/ceilings, doors, etc- you can see signs of wear and age. Also the tap water tasted super weird? The staff wasn t overly friendly(although I will say the lady who delivered my room service, Simone, and Mena at the prime meridian were both SUPER nice). The bartenders were unpleasant. And the valet? $45 for normal cars or $55 for suvs a day is insane. I ve found cheaper parking in Manhattan. The valet guys were also a little sketchy and at one point couldn t even figure out where our car was for about 15 minutes.

Had lunch at "Fresh to Order". Food is always delicious and there are great items on the menu...and healthy too!!

Never again! Was expecting a 5 star stay but that did not happen. If you stay here, check for bed bugs! Don't take them home with you!

Omni in Atlanta is a beautiful hotel and the staff is very friendly. Just need to find a way to keep party goers quiet in the hallways at 2 in the morning!

City view was nice. The location was nice. Walking distance to aquarium. The hotel room was a bit stuffy. The walls are thin. The people next to us were smoking weed and we could smell it and hear them playing music until 3AM. The beds weren t very comfortable. The mirror was dirty and we found food on the floor that wasn t picked up or vacuumed.

Great place to be and good tour... tour guide was in little hurry but overall it was good

Super cool to walk through this on our way to the Hawks game. Very open and modern looking.

The hotel was great. Very clean and unique as well with the interior balcony. Lots of food choices in the hotel as well with access to the cnn food court. Its centrally located so you are within walking distance to everything. Would definitely stay here again

Easy to find where I needed to go. Great atmosphere.

Great space. Staff is professional and helpful. Great PPA convention.

Very friendly staff. In the heart of downtown Atlanta. Near many restaurants.

Baaaad experience from start to finish. Were horribly unprepared for the Taylor Swift crowds and I can t understand why that would be the case! Would do zero stars if it would let me!

The hotel was fantastic. It was beautiful! Everything was completely spotless. We requested a higher room so our kids could see the view and they were happy to accommodate us. The room was lovely and the beds were incredibly comfortable! The only complaint I had was the valet parking. It was not handled well, unorganized and had to wait quite a while to get your car and to have them park it. When you are paying an additional fee you expect it to be well run. Other than that it was wonderful! Would definitely stay here again!

I stopped in the lobby for coffee and a croissant. They were pretty deec

Great service and great views. Be prepared to pay for parking.

I'm staying at the Omni now and the service has been fantastic. Also, close to everything downtown!

I recently stayed at this hotel during the Celebration Bowl. After checking out of my room, I realized that I left my portable speaker behind. I made a call to the hotel upon my return to my residence and was initially told that they would take my info and give me a call back once they've checked the room. After not hearing anything, I called the hotel back the following day (Monday, the 23rd) and was told that the notes regarding my property had been logged into the computer and since the room was not occupied at the time, they would investigate. As of today (January 3rd) I have not heard anything else from this hotel. Very unprofessional.

This hotel is definitely in a great location, but that's it. I do not believe that this hotel is worth the money at all. Valet parking is $45 a night. I didn't mind paying the fee. It took valet 30 minutes to an hour to retrieve the car every time. When you scan your ticket, a message states that your car will be around in 15 minutes. This was never the case. Our refrigerator and telephone was dirty. There was times we had to continuously flush the toilet in order for its contents to go down. Housekeeping will knock on your door early in the morning, but before you can even answer they will say "it's okay, i will be back." this is extremely annoying and disrupted my sleep. Lastly, there was a fire (management just says it was smoke). I pray that this place never catches on fire. We left out to grab dinner and we heard an alarm going off once we opened the door. The fire alarm had sounded and we couldn't even hear it. Our tv was on, but pretty quiet. This definitely caused a panic. Overall, our experience wasn't what I expected to be. The hotel is old and definitely needs an upgrade.

Hotel is in a great location and has lots of restaurants and attractions within walking distance. Would recommend this hotel and if back in Atlanta, would stay there again.

Great place to stay room is clean and the front desk is very accommodating

Old and run down. I would not go bare foot in the rooms.

Great experience, located in the heart of all activities.

Very nice rooms. Courteous staff. Second time staying here. It's a very comfortable hotel.

We were in the area for WinterJam Christian concert.

We stayed for spring break our Staycation. The rooms view was great! The customer service was great! Our kids didnt want to leave. We will be back.

You can visit this place especially if you want to see how CNN works

Nice for the price
I had to call down for clean sheets

Very nice bar with quality drinks. Nearby centennial Park and Congress center so we'll situated. Some what costly drinks but that seems to be the norm arnd Peachtree and centennial park

Just passing through, but it seems to be beautiful.

So far not good tonight I was told they didnt clean the rooms everyday and I told them I want my bed made and I want my towels replaced I'm not using the same towel multiple days

Terrible!! Theyre selling tons of beer & drinks but only have ONE BATHROOM...TERRIBLE ORGANIZATION & PLANNING FOR THE SUPERBOWL CROWD

Director of Rooms, Flavia Bonilla was a big help to me!
She is very professional and so nice to everyone..

I had a great stay. The rooms were clean and very modern. The staff was patient and extremely helpful. Even though it was a chaotic day because it was the day of a big concert, they took the time out to point me in the right direction. One outstanding piece of info that a staff member (Mrs Wing) informed me of, was my ability to have checked-out from my room phone. This is a great piece of information for any guest that don't need cash back. I will definitely be calling in my check-out concluding my next visit.

Loved it!! Eat, Shop, Tour, Vacation, Relaxing, Valet Parking. Everything you need is here at the Omni Hotel!!!

I believe Morris was the name of the lobby clerk who assisted me for my short vacation.

Morris, if I remember your name correctly, you are the best.

The bed and room was clean. I got a king sized bed and it was able to support my stupid self doing flips onto it. So it's ready for the motions of life.

The desk was a nice place to do some writing too. I question the condition of the mirror though. Seemed like it was magically rusting up.

The wallpaper in the restroom was made of old newspaper. That was an awesome design choice. My moments on the toilet had be eagerly looking for some short sentence that would be too good. Didn't find one unfortunately.

The shower was hot. Capable of being too hot. Had an amazing pressure to it. I was in bliss taking a shower after walking around for hours.

The sink, however, was a dangerous trap. The sink's hot water function made the shower seem like a glacier melting. I don't know why but the sink had a hell fire knob instead of a simple hot water one. Was it there to bre coffee? Maybe.

Oh yeah, it's in the middle of the city, so that's awesome too.

Just uhh, know that you need to scan your 15th floor key in the elevator before you can go up.

I didn't know that. I spent like 3mins going up and down before someone on the same floor saved me of my stupidity.

This is our second stay at Omni. There are some great people there that go above and beyond. Unfortunately, there were a few people who ruined all their great effort. First is Housekeeping! Whoever is in charge of housekeeping is rude, abrupt and not courteous at all. This person should not be answering phones when rooms call for help. We were promised a roll away bed for a room with a king size bed since the double bedroom we booked was not available. I stood next to the desk clerk at 5:30 pm when he called to request. By 12:30 am we still didn't have one so I called to inquire and was met with rudeness. We had two rooms, 760N (with King) and 762N (with two doubles) When I called from the phone in room 762 and explained that we have 2 rooms and 760 was due a roll away. She didn't listen to anything I said, but for the request of a roll away, which she told me we couldn't have because there were already two beds in 762 and it would be a fire hazard. I explained, again, that I also had room 760 which connected. She didn't believe me and made me go to room 760 to call her from that phone. When I did, she then told me there were still several people ahead of us and that they would bring one when they could. By Monday when we checked out it never came. Ended up sleeping on the floor.
We had a similar experience the previous year when we requested additional towels. Don t know if it was the same person or not, but same rudeness.
The other people that put a bad taste in our mouth were the desk clerks who seem to make many excuses for why they can t do something, such as, the hotel is really booked, so we can t take any special room requests. Once we assign you a room, we can t move you because of how booked we are. Or, at check in time of 4 pm, we have no rooms ready yet because of how busy we are. The excuses seem well rehearsed, as if they have been instructed by management that doesn't care to correct issues or even respond to guest complaints either during their stay or here on Google Reviews.
The hotel being overbooked and busy Is not your guests issue and shouldn t be an inconvenience to the guests. A guest should be treated the same on a busy day as they would on a slow day. Hotel needs to manage better.

Pretty nice and clean. Wide variety of food to select from.

Place, people, atmosphere, and cleanliness are all on point. I will for sure stay here again.

I have stayed at Omni hotel for years to attend dragoncon and this is the first time they have really done me in. Due to the hurricane, I was forced to extend my stay by two nights. Those two nights were charged to the wrong card after I went down to make sure it was charged to the right card. I was then met by one person telling me accounting wouldn't be available until monday and another directing them to me which was met by a dead line. I will never stay here again and would not recommend it. They will not do right by you or respect your wishes for payment should you have to extend your stay.

Great place to stay in Atlanta. Clean and comfortable. Central location to a lot of things.

Great location. Welcome check-in staff. Clean and quiet room. Wonderful restaurant with great service and mild price. Valet parking is convenient and recommended. Will stay again.