OminBerkShire Place Hotel Review

Very clean room witha shower that is hot and plenty of water

My husband and I had a great experience while staying at the Omni Berkshire in NYC. The hotel is beautiful and the service we received was over the top fantastic. Everyone including Jun and Cindy Fong, Loyalty Ambassador made sure all of our needs were met. I highly recommend this hotel!

The Omni is my favorite place to stay in NYC. The staff is so welcoming and friendly. The rooms are so comfortable and have great toiletries provided. The location is great to be able to get anywhere in the city easily.

Great hotel. Location was a bit hard to get to given the traffic and one-way streets in the area, but I had no complaints about the service, room, or hotel itself.

Excellent stay in the middle of Manhattan. Walking distance to many sites and central park. Great service from all staff. Clean comfortable rooms.

The bellmen were amazing, also the concierges. Room was very clean and spacious. However, we booked thru Booking. com and there was no mention of a $175 pet fee. Front desk claims that Booking knows that there is a fee and that we need to take it up with them! Also there is no area for the dog to do her thing, other than the Median in the middle of Park Avenue!! Poor dog was totally freaked out by the traffic! My first trip to NYC and the last. In response to Omni's reply - Booking. com does mention $75 pet fee. Omni charged us $175! Why would we need to visit additional web sites?

Here is a quality hotel that has SUPERIOR service and prices that are reasonable for Manhattan. A few years ago, I stumbled upon the Omni Berkshire Place through a discount coupon that my girlfriend received through her business. That first stay was amazing.

She had stayed at a lot of different hotels in Manhattan for business and I came in on weekends to stay with her. Those other hotels (some right in Times Square) were pretty awful and worse, trying to sleep in those other places was virtually impossible because of the noise. NOT so at the Omni. The room was quiet. Couldn't even hear the street below. It was a great night sleep.

I've been back to the Omni 12 times since that first visit, and each time has been superior. This is truly a gem in Manhattan.

After a 12 hour overnight flight I was not made to feel welcome at the hotel. The hotel would not take my card and had me go to the ATM to withdraw all the cash plus a large deposit for extras. They could have done much better. Beyond that the rooms are average not to the standard I expected. Do better

Impeccable Hotel, Huge room and very close to three subway lines!

I had a great stay at the Omni Berkshire Place! We got upgraded to a Madison Suite and, as it was my very first time in a suite, I had a wonderful time! Cookies and milk waiting on us when we got in, a separate half bath, and even a door bell! It was so cool! The windowsills were wide enough to sit on and I spent every morning eating my in-room breakfast (best money ever spent! Try the French toast, bagels, or homemade granola!) looking at the traffic crawl around on Madison and 52nd! I would definitely stay here again!

It really is the best location: easy access to shopping on 5th, Madison, and Lexington; not really that far from Times Square, but far enough from the crazy crowds to be quite comfortable; a block away from St. Patrick's Cathedral; a block or two from subway stations, and door men who will flag down a cab for you easy-peasy!

The staff was so sweet and helpful. We got to know the doorman very well, and the concierge was always ready with an umbrella every time we exited the elevator on rainy days. There was even a "teen concierge" who helped give us some ideas of activities to try with my 13-year-old cousin. She probably doesn't get many teen guests in this business hotel, and she was so excited to give us coupons for a free Magnolia Bakery Cupcake and 15% off at Bloomingdales, and also sent up a goodie-box full of Dylan's Candy Bars, Grown Up Soda, Fat Witch Bakery brownies, and other yummy sweets!

The only reason that the service isn't rated 'Excellent' is that one tiny box of Nerds candy seemed to walk away from the box. My cousin noticed as she was looking forward to having some and my aunt wanted to let the manager know, but he swore they had absolutely no problems with theft. I hate to be the bearer of bad news, but if your staff will steal children's candy, they will probably steal bigger things too. Make sure to bring a lock for your suitcase because while you want to believe the best in people, there will always be some who will be willing to take advantage of trusting rich people.

Forget about this place . The bed was extremely uncomfortable. You go to a Hotel to sleep. The rest does not matter.

Very friendly staff, comfortable room in a great location. Would definitely stay again on our next trip to New York.

Great hotel, mostly great service
Not pricey as NY Hotels go, nice restaurant
Great food and excellent service, convenient to everything, would definitely stay there again

Excellent central location but the hotel is far below the expectations

Well located, midtown, upscale and with attractive prices.

First time staying in this part of the city- had a great experience. The room was large and clean, the staff was helpful and accomodating. We will definitely be back.

As always, Omni served us well. This is a great location with friendly attentive staff and a perfect location from which you can explore all of Manhattan.

The Omni Berkshire is the perfect hotel for any trip to NYC. Centrally located in Midtown and right across the street from Isadore's cafe. Great hotel.

Very nice rooms and very helpful and friendly staff. Bed was comfortable and clean which are all the things you want in a hotel stay.

Very nice, clean, extremely friendly staff. Room was plenty big , as was bathroom.

Great location! Beautiful hotel! Room rates often comparable, but can be an incredible value at less busy times.

First of all, Krystle Nieves, the Loyalty Ambassador, was fantastic. Very friendly, and was more than happy to help with my room requests.... Krystle is a great asset to your Berkshire Place team. Bravo. The room itself was fantastic - how can you go wrong with the Madison Suite? I've always enjoyed the food and drinks at Bob's, as well, and always look forward to a great dinner. From the front desk to the housekeeping staff, every single employee with whom I had contact was absolutely generous and fantastic. Thank you for a great stay - we are very grateful to everyone.

Great bedroom. Comfy bed. Fantastic staff. Only downside is no kettle in room and at least 7 dollars to have a drink sent to you a.m.

Wonderful hotel! The staff was absolutely pleasant for our entire stay. It was my boyfriend's birthday so they surprised him with a cake in the room. I would definitely stay here again, the location was perfect for us.

Price, location and quality were the criteria that I used to select our hotel. Our check in process was quick and easy. We were told that we received free Wi-Fi access because we used Prestigia to book our reservation. This was an unexpected perk. The location is conveniently located in an upscale area. Our room was the Deluxe with a king size bed. It was clean, nicely furnished, and in good shape. The bed and pillows were comfortable, and the room was quiet. We had two minor issues during our stay: 1) The air conditioner did not work properly in our room. We notified the staff and they repaired it while we were out. 2) We asked the concierge one question, and both of us found him to be a bit rude. Kudos to the rest of the hotel staff because they were excellent. Thank you to all of them for making our stay so pleasant.

Excellent hotel. Unbeatable location, not cheap prices but worth staying here. Breakfast not included. Friendly staff.

Fantastic hotel. Staff were very attentive and friendly. A little more expensive than other similar hotels though.

Overall nice stay. Staff overall nice. Furniture in our suite was a bit damages, tatty and worn out and should be changed asap. Lovely location and food at hotel was a bit limited in selection but overall good. Room service level of service was very good. Lack of protocols for picking up car service to airport booked through hotel led to a stressful trip to the airport as we somehow were put into the wrong car by the doorman and felt like we were caught up in some sort of scam that fortunately did not lead to anything more than some emotional discomfort for the duration of our ride to the airport. Overall a very nice stay and as long as they get the furniture sorted and some basic protocols established for using the hotel's car services we would likely stay here again.

Very central hotel, comfortable, reasonable prices, but avoid breakfast (40 $) per person.

Nothing but a great trip to NYC. The staff was excellent and the accommodations were great. Nothing but hats off to this location. THANK-YOU!

What can I say about the Omni Berkshire? First off, There are no words to describe the character and professionalism of the staff. If I forget any names I apologize in advance. The uncompromising service is exceptional! From the doormen, Willy, Tony and John. The gentlemen in charge of the luggage, Robert and Gary and the reception desk Adam and Umi. Mary Murphy at concierge.Ellen, the bartender. The waiters from room service. The incredible food in the restaurant and even better room service, From the burgers to the filet mignon.The manager Melissa who put us together with The director of the hotel, David Kanter who has gone out of his way every other week for my sister and her husband to get a special room for my brother-in -law who has brain cancer and goes for treatment at Sloane Kettering Memorial. They get him out of the car and take him into the hotel with the wheelchair. They take him in the elevator and get him settled in the room. Does anyone else know a hotel that provides that kind of service? They go way and beyond to provide excellence to everyone that stays in the hotel. It is located in the best part of Manhattan. It is close to every major area and makes it easy to get to all the sites. Whether visiting St.Patrick's Cathedral or shopping at Saks Fifth Ave or seeing the tree at Rockefeller Center or have tickets to a Broadway show or a special day visiting the American girl store. Everything is within walking distance.There is no other hotel that compares with this one.

Always my favorite place to stay when in NYC! The personal attention of the staff and location of the hotel is perfect and makes my visits so enjoyable!!

They let me park in their loading zone. I was picking up a passenger.
Nobody said anything.
It was so nice of them.

Great staff. Lovely bedding and rooms. We loved the location. Away from the bustle of Times Square, close to shopping on Madison and 5th Aves.

Stayed for a week, great location, walking distance to times square and easy access to the subway. Friendly staff :)

We visited the Omni Berkshire on the weekend of 08/11/18 for my now 10 year old daughter's Birthday and we were extremely pleased with the staff, location and the property itself. The American Girl Store is literally 2 blocks away. Excellent choice of restaurants nearby. Couldn't ask for more!!

Friendly and welcoming environment. Convenient location

You know what? For being a stones throw from Times Square, Central Park, etc it s pretty damn good value for money. Rooms are large and spacious for New York. It s getting a little bit tired looking and website pictures a little misleading but the staff are fantastic and helpful, rooms clean with big bathrooms and most importantly a powerful shower!!
Well worth a stay and visit to the restaurant.

I recommend a higher floor for better sleep. Traffic in NYC is loud. Beep beep. The Omni was able to move my room for a quieter stay. The closets and safe were great. One mattress was better than the another. Pillows were good. The rooms were clean. The bathrooms and amenities were good. The hairdryer needed to be replaced and cleaned. The towels were nice. The rooms don't have water bottles. Very odd but there is water in lobby. No vending machines. Water pressure better on lower floors. Toto toilets were good. I liked the desk and lounge chair. The A.C. worked well. Dark drapes were great. Lots of electrical plugs were great. Also loved the evening turn down service. Great touch!

This hotel is very business like. However, the staff were very friendly and the room was very comfortable.

We loved our stay at the Omni Berkshire Place hotel in NYC. The location was excellent, approximately 6 blocks from Central Park and the Broadway Theater district and a couple more to Time Square. The entire staff was 1st class. Oh yey, our birthday dinner at Bob's Steak and Chop House was fantastic and highly recommended.

See my comments posted on Trip Advisor for full details of a very disappointing experience at the Omni hotel in NYC.

Such a wonderful stay. The hotel is ideally located, close to some of the city s top attractions like the 5th ave which is at a short minute walk, there are fantastic restaurants nearby, and the subway. We had a gorgeous room with a breathtaking view of the city from the balcony. The staff is excellent. Highly recommend this hotel. One of my faves in NYC.

I was working too much to be able to enjoy any of the amenities here, but the room was spacious and quiet. The bed was great, and the water was hot when needed, and the staff (whenever I encountered them, which was rarely) we're friendly and interested in my comfort. What more can one ask?

Accommodations were nice, killer location, friendly & helpful staff, Bob s bar is great place to kick back and relax after a busy day in Manhattan.

Top notch service all the way. They hosted our business event there this month and the entire staff was so kind, flexible and accommodating. The fare at Bob's Chop House was amazing as well. Loved my suite! Would definitely return for pleasure the next time I'm in NYC.

Nice room, great location. Good services with happy, hardworking staffs.

So an exec room should have robes and slippers, had to ask for both. When the robe arrived it did not feel fresh. Bottled water and toiletries not replaced when used. Hallway smelled. Curtains did not meet and let daylight in.Concierge does not make eye contact depsite being opposite guest elevator.

Front desk staff do not ask of you have visited before or if you know area. No mention of hotel amenities on check in.

On check out was not asked if all was ok with our stay.

Location good for 5th Ave and Central Park. Close to 5th/53rd.station. rooms large for NY. Lots of scaffolding and hoarding around hotel so do not go by exterior photos on hotel web site.

Would I stay again - no. Lots more hotels in Manhattan for the price range that would live up to 4.5 star rating

Hotel is lovely . Clean and quiet. But really pissed off that I still cannot connect to WiFi after 6 days. I could connect in Queens, Brooklyn and many other places but Omni Berkshire nothing. The IT tech was supposed to help but .......

Hotel very well located near Times Square, nice rooms,

Very friendly staff and super location. Very comfortable beds and pillows, and elegant decor. Great place to stay while traveling the city, while enjoying the comfort at the end of the day.

Wonderful hotel with outstanding staff. Very comfortable room and nice bathroom. Great location too!

Clean, top location for visitors, classic New York feel. Highly recommend.

one of finest places to stay in nyc...we have our choice and choose omni

Friendly, excellent service, clean and quiet! Room was exactly as pictured and no surprises.

Good hotel. Not massive, which helped keep crowding down at check in and check out. Bed and pillows were comfortable. Bathroom is big and clean. We had a view of St. Patrick's from our room. Fitness centre is average - not great, but not bad. Did not eat at the hotel. The only thing that kept this from a five star rating was loud staff in the hallways in the morning. On our last day, maintenance was banging on the door at 9:00 even though we had the do not disturb sign showing. They needed to replace the tv. Very polite when I told them that we hadn't checked out yet, but seriously, "do not disturb" generally means "leave me alone".

The hotel was everything as described. However, the service was poor. We were not able to check in as planned due to late check outs. NO1 communicated that valuable info until we arrived to check in.....FROM OUT OF STATE cold and tired with my 5y/o and 10 y/o and were offered to put our bags in holding and we would get a text when our room is available. So we decided to change up our itenerary (really had no choice- or to camp out n the lobby or go to the restaurant) WELP, that text never came... We got tired of waiting so after 2 hours we head back in FINALLY a room for which we booked SO -1 star for not having our room ready, no communication ((that's key)) -1star for LYING and not notifying when the room was ready MEANY

Bad room Service, slow internet, long waits for elevators and reception desk

Fantastic location and very friendly staff. Furniture looked a bit worn, but everything worked well and was neat.

Enjoyed my stay here! Rooms were super clean, comfortable and organized. Staff was friendly and helpful! Bad thing it s not well signalize: there was a ice machine next to my room and there was no signal indicating it!

Service is as usual excellent, found this Omni hotel not living upto the name standards

The Omni Berkshire is a fantastic place to stay! Amazing service!

Nice room, friendly staff, convenient location. Would stay again.

We stayed a week at Omni Berkshire over Christmas 2019 and it was fantastic, nice big room with a really comfortable bed. Rooms were nice and clean. We didn't buy anything or ordered room service or charge to the room and when we checked out there were no nasty surprises. We booked January 2019 when there was no resort fees and the hotel honoured this with no additional resort fees which was great. The hotel lobby is really nice and had amazing decoration for Christmas. The concierge service were a great source of knowledge on how to navigate the sub way so that was great to. We went to bobs bar for a few drinks and the bartender Sonny K was first class and was also a great source of info about the city he was the best bartender in New York (trust me, I got to loads of bars during our visit). The hotel are active on social media which is a bonus for me as they were interacting with me before and after our stay. I would highly recommend this hotel, it was everything you hope for in a new York hotel with the cool looking entrance and door staff who were also very helpful.

Stayed here for 3 nights. Spacious clean rooms. Friendly staff. Good location. Nearby lots of sight-seeing opportunities.

Good service and rooms. Liked the complementary glasses of wine in the evenings. Was here on business travel and it was very convenient.

Good rooms but quite small; ice machine wasn't working

A really nice hotel. Genuinely warm staff who cater to their guests needs well. Clean modern rooms plenty of closet and shelf space..modern TV's with Chromecast. Highly recommended

Great hotel, friendly staff, we've been staying there regularly for years. Great location just one block from MOMA, easily walking to all that NYC has to offer.

Great location, close to everything but best part was the staff that my daughter and I encountered. Front desk staff (lady named Luci?) was super friendly and made us feel so welcome! The concierge (Mary?) was also a breath of fresh air..personable, knowledgeable and very friendly! Really enjoyed the staff at this hotel..made you feel at home right away.

Room was clean, not very large but washroom was good. Room did not have free water but otherwise ok.
Ate at steakhouse and had pretty good food!
Recommend Fig and Olive across the street!

Was just in to deliver some items for some co-workers of mine. Very classy Lobby.