J

Jackie Bone

4 years ago

So an exec room should have robes and slippers, ha...

So an exec room should have robes and slippers, had to ask for both. When the robe arrived it did not feel fresh. Bottled water and toiletries not replaced when used. Hallway smelled. Curtains did not meet and let daylight in.Concierge does not make eye contact depsite being opposite guest elevator.

Front desk staff do not ask of you have visited before or if you know area. No mention of hotel amenities on check in.

On check out was not asked if all was ok with our stay.

Location good for 5th Ave and Central Park. Close to 5th/53rd.station. rooms large for NY. Lots of scaffolding and hoarding around hotel so do not go by exterior photos on hotel web site.

Would I stay again - no. Lots more hotels in Manhattan for the price range that would live up to 4.5 star rating

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