Oliver Heating, Cooling, Plumbing & Electrical Review

Vert satisfied. Service was complete and tech was very upfront about the cost and my options.

I'm never one to refer a tech of any trade, but this is one of those rare exceptions!
Professional, friendly, knowledgeable and clean, Oliver Heating and Cooling will be the ONLY ones that ever touch my AC ever again.
Hats off to all those at Oliver Heating and Cooling for taking the time to go the extra mile making sure I had only exactly what I needed.
Thank you

Have been a customer of Oliver HVAC for 20 years now. Excellent service. Have recommended them to many people.

We had our toilet fixed by Tim. He was very courteous and knowledgeable. I recommend Oliver's.

John McGlade was pleasant, professional, and proficient. I appreciated his attention to details and keeping me informed as to his progress during the visit

Great product, great installation and service team. I m glad we chose Oliver for our new HVAC system.

Don't use if you don't have too!!!!

We signed a Maintenance Agreement with Shipley Energy, who in tern subcontracts out the work to Oliver in our area. We went from needing a circulator pump that had to be replaced to the tech blowing out our hot water heater and another draining our natural well dry!!!!

We called on Friday morning, received a call at 10:30pm (yes PM) stating they would be out in an hour. We said no way too late, please come on Sunday as we weren't going to be home Saturday. They arrive around 12pm, replaced our pump w/ a bad pump, then put our pump back on. In the meantime, they had to prime the pump and they blew out our hot water tank. Then when they put our original pump back in, they blew it out worse. All seen on camera. It wasn't until 2:30pm that we were notified of the situation. My husband had to go down and help the tech. He then came back upstairs and about 15 minutes later the tech said all is good that he would put in an emergency call first thing Monday morning. After he left, my husband went down and there was water all over the floor. We now have no hot water or heat. He had to shop vac the water every two hours until there was no more.

Monday comes and my husband is on the phone first thing with Oliver. Nothing had been set up and he never received a call back about the water tank. I get home at 2pm and there is a message, left at 11am at home, they never called his cell number which he left with several people in a couple departments. The message stated that they had an estimate for the hot water tank. I call and no one told the gentleman that this was an emergency. Then I receive a call that they are sending out a tech between 3-10pm to replace the circulator pump. A, you can't do that as we have a bad water tank. The girl arguing that the tech said he can do it. it is now 4pm and my husband is speaking with someone about the tank and they want to charge $4,000 to replace a tank that they damaged. Finally settle on $2,800, which I still do not agree with as all was fine before they touched our system. They could not come out that night so now have to wait another night with no heat or hot water.

Tuesday morning a tech arrives. I show him everything. My husband stops home and discusses situation. I go home at lunch and when I leave(1:30pm) he is starting to purge the system. 4pm and my husband gets a phone call that we have no water. Either he ran our well dry or burnt out the pump. In the meantime, another tech arrives to do the PM on the system. As my husband pulls in the driveway (10 minutes later), they are both ready to leave. Really, you run our well dry, can't complete the job and then go to leave. He made them stay and we hook up to a neighbor's water to bring our well back. They finally finish and we had heat at 7pm.

All of this the week of Thanksgiving.

I just don't understand how you let a customer go without heat and hot water for over 2 days. We were of no importance to them. That is not how you treat a customer. I would never recommend this company to anyone!

On time, very protective of inside of house, pleasant to deal with, efficient same day installation of new heating/cooling system

The technicians who installed the new furnace were excellent. They showed up on time and promptly started to pull out the old furnace. The new furnace went in without a problem. It was obvious to me that they were knowledgable and experienced in their work. When completed they spent time with me to explain everything and address my questions. They were polite and considerate. They cleaned up the work area and hauling the old material away. Best experience I could have hoped.

Al is a sweetheart. He's very professional and friendly. It's always a pleasure to welcome him into my home.

I am a fairly new Oliver customer - just about 2 years - but my experience with Oliver has been nothing but outstanding. I especially wish to acknowledge the technician we have had on 3 occasions - Walt - he is awesome!

I just had a ductless mini-split AC system put into my home. I typically obtain 4-5 quotes for any major work done on my house. Schedule-wise, they were one of the first who replied in a timely manner and reached out to us. They happened to be our second quote.

We were very impressed by Dan Lipchock as soon as we met him. He wore a mask and booties and respected our space. He was very courteous and knowledgeable. I would say because of him, I stopped at the second quote and went with your company. The following day, we met Rocco along with Dan to get a more detailed scenario on the installation. These guys made us feel at ease and looked for the best and viable installation while meeting our aesthetic needs (my wife's and mother-in-law's).

The day of install, we met Tom and Steve. These guys must be your cream of the crop. They were real courteous and patient with all my questions, laid tarps everywhere, and cleaned up like they were never there. Their craftsmanship and taking the time to make things look real nice is amazing.

They finished within two days and we are VERY HAPPY with our new system.

Thank you so much for the great service and quality work we received.

Had a new HVAC unit installed. Clint, Matt, and Scott showed up on time and were professional the whole time there were working. They installed the new AC and Heater and showed me how to operate the units. There was no rushing and they answered my questions. I am glad I selected Oliver.

Excellent service provided. Great communication, fast and friendly.

Very pleased with Mike Brautigam, Very professional and polite. Explained everything he did.

New geothermal unit was installed 6 months ago. Three times the unit has stopped working. Last night, after waiting 15+!hrs for service, the repairman showed up, reset the unit, and 15 min after he left it stopped working. No satisfaction from Svc who said they would be back within 24 hours

I had an issue with our furnace. The agent, Bryan Carmichael, was there when he said he would be. He was polite, courteous, and professional. He took the time to explain what my issue was. Excellent customer service !

I am very upset about my interactions with Oliver over the past 3 years. I have had a service contract with them over that time period and have had nothing but trouble with my system. Their twice yearly visits are extremely difficult to schedule and never solve my heating and air conditioning problems. Their team members are often late for my appointments and call me repeatedly unable to find parking. I live in the city, many of their customers live in the city. Parking should not be the responsibility of the customer. I have had one driver actually cancel because he could not find parking.

At my last visit, the two technicians were completely unprepared. Over the years I have had 7 visits from Oliver, never from the same person. The last two technicians had no idea what type of system I have. They did not bring the appropriate air filter. When then found this out, they suggested that I "drive to Home Depot and buy one". This is not what I pay over $600/year for in a service contract.

I will be replacing my current HVAC system and will be seeking another company to perform this. I have already had multiple estimates from other companies, all of whom are much lower that my quoted price from Oliver. For example, I was told Oliver's sales department that I would have to rent a crane to place the unit on my roof. I was told that this would cost $4000-5000 for the crane and there was no other options. Neither of these are true. Other contractors have taken measurements and told me that there are units that will fit up the stairwell in my building. Additionally they told me that a crane rental and permit should only run roughly $1500. The rest would be Oliver profiting off of me.

I would never recommend Oliver to anyone. They have only been difficult to work with and have never solved any of my heating/air conditioning problems. This is quite a shame as they came as a high recommendation and but have always failed to deliver while charging much more than their competitors.

Their business model emphasizes professionalism, clear communication, knowledge of the product(s), and integrity. It feels good to rely on a company that you trust.

The salespeople are great. The technicians are really people-friendly and visit your home to do a good job. No hidden costs. All of my questions were answered.

I do wish they would stock and supply the standard 14"x1" filters as part of the service contract.

After years of good service on our heating and air conditioning units from Oliver, we had especially great experiences this winter. Christina and Debbie both went above and beyond to help when our check seemed to "disappear". James, our technician, was pleasant and professional, and he did a particularly thorough job cleaning and inspecting our heaters. He also had answers to several questions I asked. We are grateful to have our maintenance agreements with Oliver!

We are very happy with absolutely everything your team did for us from the new furnace to workmanship in our family room repairs and improvements.

Thank you for all you do and what you stand for.

Lini and Woodie Stevens, Glenolden, PA.

Technician was thorough, friendly, and even educational!!

We needed an emergency repair. Oliver's Sean Meier came out and quickly resolved the issue. He is a very smart and polite young man that represented his company well.

Oliver heating and cooling plumbing came out diagnose the problem, fixed it, it was inexpensive, and we were grateful. Excellent service arrived in a timely manner, and very informative. Would highly recommend this company. Quick fix & not costly at all, reasonable.

Appointment made within a week and completed professionally.
Technician arrived on time and allowed for social distancing, wore a mask.

John did a great job for us and even helped with the air filter replacement.

Oliver service is prompt, very courteous and most knowledgeable. I have been highly pleased with all their services to date.

Returned call over a holiday regarding a heating issue -- was able to make an appointment for the next day! great service

Oliver Heating and Cooling has provided me with prompt, efficient,effective service since 1981. Much of this excellent service came from employees like Patrick and Jordan
M.Forbes

Walt has been out to work on our equipment a couple times now and he is very thorough, knowledgable and answered all of my questions. Very happy with the maint. plan so far. Worth the money.

Oliver has the best technicians . This past week their professionals have serviced my heater , replaced a new part and installed a new water heater. Tran went out of his way to stay till work was completed , very pleased with his performance . Tom installed a new hot water heater and all work was done and completed with cleanliness and speed . Thank you , would highly recommend Oliver for your heating, cooling and plumbing needs.

I have used Oliver for 15 years and this firm continues to deliver exceptional service from emergency services, to technicians, to schedulers, to salespeople, and top level management. Every level of service is professional, prompt, and courteous. Oliver delivers not only excellent HVAC services but, my experience with plumbing and electrical has also been top-notch ! Thank you Oliver !!!

I have been a customer for a few years now, almost 10 or more. When ever I have had to schedule a service call, I have felt satisfied with the service person. I like the fact so far, that I have had a person we have gotten to know. So much of the company is known through the repair-person. We feel secure with the service whether winter or summer.

Needed full furnace replacement. Techs Tommy and Ron were Very professional, knowledgeable, experienced and just all around nice guys. They fully explained all the components of the new boiler and piping. Tom Depaul is a competent and trustworthy sales person that provided us a very fair price when our furnace died and quickly got us scheduled. Thanks Oliver Heating for EXCELLENT work that exceeded our expectations!

Great service, amazingly well trained, courteous and punctual staff. Very professional and clean work. Super happy with the service provided multiple times. Highly recommend.

From start to finish, Oliver Heating Cooling Plumbing and Electric demonstrated quality, expertise and professionalism. My electrical install (recessed lighting and ceiling fan) was performed quickly, professionally and at a reasonable cost. Brian and Mike who performed the install were excellent. Not the first time that I contracted Oliver, and it will not be the last. Thanks for a job well done!

We had a problem with our ac unit and Jim from your Cape May Court House office came to fix it. He was efficient and very knowledgable and solved the problem quickly. More importantly though, was his courteous and kind attitude. His karma was so outstanding that it had to be heaven sent. Thank you Oliver for having employees like Jim.

Had a weekend plumbing emergency .
Linda got back to me very promptly and was able to dispatch a technician Tim Kealey very fast. Linda was so empathetic on the call and wanted to get someone to assist ASAP .
Tim arrived in less than an hour and was able to take care of the problem immediately . I was reassured that for the time being there would be no more leaking and that he would be able to return to complete the job after parts were ordered . Tim is a true professional , who seems to take great pride in the job he does and his treatment of people. Linda-called a few days later to set up appointment and again could not be more kind and understanding . Big thanks to both !

Have been very happy over many years with the quality of service and expertise. They put in our system and we maintain a service maintenance contract with them. Always recommend Oliver to neighbors and friends.

Oliver knows how to build a family of customers. They sell maintenance plans and deliver even in the tough times like the dead of winter and the high heat of the summer. Wouldn't do with out them!

Great service all the time. Never have to worry when they are call for service.

David arrived at our house when promised. He was very friendly, as well as professional. He gave us great advice -- without the hard sell. We are following through with his suggestions. Highly recommended.

Always a great job! TJ took care of our issue quickly and professionally...very happy with everyone at Oliver! Thanks!

Wonderful experience with Oliver! I had them come clean our vents throughout the house as well as the dryer vent. They came fully masked and also put on booties everytime they were in the house. Friendly both of our doggie and our 6 year old (who really wanted to be near them) and very competent. They even explained many things about our system (new house) and I was shocked at how much came out of our vents! I was so pleased with the service that I signed up for their heater/ac plan and have them coming out to price a sump pump for us.

Professionals who show up on time and do a great job.....one of the last companies you can count on! Thanks

Ron and Brian were awesome! Work was done efficiently with no interruptions, and the quality was exceptional!

I have had nothing but positive experiences with all of the people I have dealt with from Oliver, over the past few years I've had my service contract with them.

Why so many great reviews, because this is a great company. I had my residential air conditioning upgraded yesterday to a Lennox system and from my first phone call to Oliver until yesterday when the job was completed by two skilled craftsman, Mark and Scott it was fast and efficient. You only need to remember one name for all your cooling needs "Oliver"

The Installers did a great job with my new Heater! on time. Cleaned up after they finished. Highly recommend Oliver for you HVAC needs

We can always count on Oliver for all our service and Maintenance needs! Their techs are knowledgeable, professional and courteous! We just wouldn t use anyone else when we already have the best! Thank you!!!

I have a contract with Oliver. I made a 1 time payment for the whole year as well. A/C unit is still under warranty. Tech came in on 06/28 Sunday. Fixed it around 2pm. After 30 minutes I still don't feel cool. Call the tech since I had his number. Told him its not working again. He asked me to call the office. Since its Sunday no one in the office. Selected emergency option had to leave a voice message for a emergency on call manager.
Did that 4 times at least. Since no one returned my call I had to go buy 2 A/C units from homedepot.
Emergency service is a joke.

Buyer BEWARE!!! Charged me $300 for a part that cost $40 online. Had no choice but to pay because it is supposed to be 90 degrees tomorrow and we need air conditioning. Will never use this company again.

I have been a long time customer to Oliver mainly having my heating/Airconditioning services but I had a very bad experience with the plumbing services as I was charged about 208 dollars for a minor faucet tightening.

The young technician was punctual and had called in advance. He knew exactly what the problem was in my getting cold air after receiving oil earlier; he solved the problem immediately. Kudos to front office for sending someone immediately since I am a senior who had spent a very my cold night in my house.

I HAVE BEEN USING OLIVER HEATING & COOLING COMPANY FOR AT LEAST 10 YEARS AND NEVER HAD A COMPLAINT.

We love the services and service people at Oliver. They are always courteous and professional.

Mike handled our annual maintenance like a pro- professional, polite and very thorough. thanks for a job well done!

When I bought my house in 2006, I noted that Oliver had installed the water heater and were the regular maintenance provider of the central heat and air-conditioning. Being new to the area, I didn't know any local service providers, so I just used Oliver. I have been using them ever since and have never had a problem. They come when they say, do a good job and leave the work area clean. Once I had a basement flood from a blown pressure valve in the heating system, and they had someone over within the hour who fixed the problem. If I had a reason not to like them I would not be using them still. Their prices are reasonable for routine services, but I do find them a bit pricey for bigger jobs, like replacing the water heater. The customer service personnel are always cheerful and friendly, and the service technicians are consistently competent and helpful.

I have used Oliver for 25 plus years & my parents have used them for over 35 years and we all highly recommend Oliver since we have had the best experience with them! They may be a little more than your average smaller company but you get what you pay for and they always stand behind their work & honor their warranties. It's hard to find a good company in any line of business that are honest & hard working & truly go above & beyond.

Our heat stopped working 3 days before Christmas. Both the gas boiler and the gas hot water heater needed to be replaced immediately.

We had an excellent experience with Oliver. Tom D. came to our home to go over our options, answer questions, and provide estimates. He was very friendly and made us feel more at ease. We were very nervous about cost, but Tom presented us with financing options which were much lower than we had anticipated. Oliver was able to get both the boiler and hot water heater up and running by noon on Christmas Eve.

Tom D. was our go-to guy and answered questions for us even after the systems were installed. I cannot speak highly enough of Tom D. and Oliver and will definitely call Oliver in the future!

I had an excellent experience from start to finish. James Froio, came out and inspected my electrical system for functionality. He was very thorough and efficient. He was also very friendly and very helpful. To make a long story short, we received a proposal, excepted it , and had the work done. The team that came out were extremely friendly very efficient and did good work. The entire experience was painless from start to finish. I would recommend them to friends and family alike.

Oliver is always reliable - good service and provides great work.

Sam was very knowledgeable and explained what he was doing every step of they way. He shared options, as well as the pros and cons of each. He cleaned up after and you wouldn t have known he was there except that everything was fixed.

Thank God I switched over to Oliver Heating. Your technician Mike is very knowledgeable and professional and courteous. He picked up on a problem the first time he was here that the other company had missed for years.He always seems to go that extra mile for his customers. And Debra is always so helpful on the phone.You have a great team there Oliver. Thanks.

John L

The technician Steve works very professional and fast to repair our heating. Price is not pleasant but the scheduling appointments can provide the same day service. The company is the good reputation in the long time so we trust them.

Wow, these people are prompt and efficient. I was looking at their website Friday night after hours, was greeted by a live person in a chat window, and someone called me to set up a service time that same night! The technician came when scheduled, did a great job and I was charged a very reasonable price. Impressed!

The Oliver team did a ton of work for me (electrical panel upgrade, electrical receptacle/switch upgrades and installs throughout the house, new gas furnace install, natural gas line install interior and exterior to the house, gas hot water tank install, and gas range install. And some plumbing too!). Patricia, Tom (electrical), and James (HVAC) and team were all fantastic. The work done was timely, professional, and done right the first time. I highly recommend.

I had been a contract customer for years - but they 'changed' the contract to no longer cover service. My 'contract discount' gave me a '10% discount' on parts - but they proceeded to charge me $300 for a capacitor that I found widely available online for $30, and $200 for a contactor that I found online (the exact part) for $20. I understand margin, but this is a rip off. I called an emailed a complaint but got no response.

Sean Meier was sent to my son s house today because my son had no heat in his house. Sean took the time to carefully explain everything he was doing and going to do. I had many questions for him and he answered them all. I was very impressed with this young man and with the way he fixed the problem.

I was so pleased with Oliver's HVAC product and service, that I hired them for home remodeling. BIG MISTAKE! Two weeks have passed since I have heard from my contractor, and my daughter's bathroom, (which was started a month ago), still isn't finished. And, the final touch-up on a job completed in December - not done. Regrets...
Week 3. Still no communication. But I got an invoice!

Great experience from start to finish. Punctual and timely with communication. Great installation crew. Seamless from start to finish.

Very disappointed with Oliver. Tony the technician was great. I called Oliver 3 times prior to the appointment and all 3 times they said $89 dispatch fee + cost of repairs. They NEVER mentioned the Diagnostic Fee. When Tony came over he said there is an additional $99 diagnostic fee as well. He did give us the option to cancel but we were stuck because its Friday afternoon and we are without a working AC. Oliver needs to be truthful to their customers. Needless to say, i will NEVER be calling Oliver again or WILL NEVER recommend them to anyone.

Each serviceman who did work on heating, plumbing, and electrical were knowledgeable and professional.

work completed, very nice, pleasant installer, but price way out of line

My sister had Oliver come over for an estimate on electrical work. There price was $5100. She had a second electrician come in for same job estimate, there's was $1100. Disgraceful and deceitful! BUYER BEWARE!!!!

TECHNICAL SERVICE. 5 STAR!!
The technicians at Oliver have been outstanding! For Maintenance, urgent call on the Memorial holiday- I couldn t Have asked for a better level of professionalism and thoroughness. But way beyond that, in particular is the service of technician Sean Meier, who was sent out to do a diagnostic review of my AC system to determine why the electric breaker was throwing off. I am 75 and live independently but electronics is not my forte. Sean walked me through every step of his review and determination to help me understand what the problems were that he found, what the resolutions could be and all the costs/benefits. He was clear and calm in his explanation, patient, kind and courteous every moment. He worked for over 2 hrs and never rushed, was respectful of my home, my dog and my frustrations over the situation. It was a 5 star experience for me.
CUSTOMER SERVICE. 1 STAR
Unfortunately, the same cannot be said for Oliver customer service. It is just the opposite. I was put off or rushed, appointments missed after waiting all day due to dispatcher scheduling . Phone time-waiting on hold, being disconnected and no call backs, discourteous customer representatives -happened time and time again, even at the supervisory level. My AC issue and my attempts to get it remedied were misrepresented in their computer log , only to be repeated to me every time I tried to explain. If I trusted what customer service understood and wanted me to believe was my problem , I would have spent a great deal of money in the wrong direction. Only by being persistent did I finally receive the service I should have weeks ago.
And again, Sean Meier derserves high praise. I sincerely hope by this review he receives the recognition he deserves.
And I sincerely hope customer service pays attention to my displeasure with their system. In the end, they acknowledged my many issues by not charging me for their mistakes.

Always have a wonderful experience. Technicians are friendly and knowledgeable. Any problem we've ever had (and we've had a few) they were there within 2 hours of calling them.

We have used Olivier Heating and Cooling for many years now. We always receive excellent service. The latest technician Brandon was no exception. I recommend Oliver and him specifically.

Excellent professional and friendly service every time!!!

I've used Oliver several times, and every time I've had great work done right the first time.

Swift and courteous response, identified and fixed central air issue on the spot.

Although I have not yet chosen the company with whom I shall have my heater replaced, the initial diagnostic and pricing by polar bear a.k.a. Oliver heating was timely and professional.

Prompt response and very satisfactory service from Don 3470

Replaced our heater and AC on time and on budget. Excellent Salesperson (Irv), and Installation team. I have no hesitation to recommend Oliver to anyone.

We have had nothing but problems with them. Oliver came out and did a check up and whatever else they do for the unit to run properly. A couple weeks later my whole basement flooded because they didn t put the parts back properly. They did pay to replace carpets like they should have so I gave them a second chance. A guy came out to do more maintance in April. My AC stopped working last week, they came out to check the unit for $180 and told me that I needed $2,000 part. I asked them to check my warranty since I bought the unit less then 5 years ago and they claimed they had no record of it. I found the records, called them back and they magically found my records and told me the warranty had just expired in January. I called James Brown heating and plumbing because I don t trust Oliver anymore. They came out THAT afternoon and fixed the problem for less then $200!

OLIVER YOU ARE A RIP OFF!!!

Teach.was very professional.He explained what he was doing and what needed to be replaced.

Had a new system installed last year and it has been running great. We have been called for reminders to have the unit service and our technician Pat H. has been great. We request him every time now as we are very pleased with his work.

Thomas did an excellent job scheduling my service of my heat pump. He explained thoroughly what was included with the service I purchased. Jacob was on time, considerate, and explained everything about our new equipment to my fiancee. I would definitely use Oliver's again for any important work on my home!

Oliver responded quickly to repair our AC unit on a very hot day. The technician was knowledgable, professional and courteous. Would definitely recommend Oliver to others.

Technician could not fix my generator. Said he would have to find someone else. I called twice and left messages asking when someone would come. No one called back. 4 days later someone just showed up without warning.

Technician came on time and was professional and competent. He checked both the furnace and air conditioner and changed the filter.

I was truly blessed to have received a new heat pump by this company. The technicians were friendly, respectful and very efficient. I would recommend them to anyone and everyone. Thank you Oliver Heating!!!

Water was pooling and a stench was coming from around our heater. I called Oliver in the morning and was able to have a technician arrive in the afternoon that same day. Curtis P. diagnosed the problem as a valve needing to be replaced. Thankfully, he had the part on his truck, but asked whether another service technician could come to the house to supervise the replacement. Within 10 minutes, he arrived and closely watched Curtis' work. Although Curtis handled the situation very well on his own, I very much appreciate that he had a more senior technician come to verify the efficacy of his work. I have been a long time customer of Oliver, and although they may not be the cheapest, they are one of the best. Their office staff is courteous, their technicians are provide quality work and all are very well trained.

We use Oliver for our HVAC, Electrical, and Plumbing and we recently called in Oliver to review our electrical panel and switch box installed for a back-up generator. Their service representatives are the best, easy scheduling, timely service, and professional and extraordinarily curteous and helpful. They are peace of mind for me, a great partner for our home maintenance and comfort.

Dorothy was so pleasant and helpful on the phone. And Roger was too when he arrived at my home to service my heating/airco unit. Throughout the 4 years I have been a customer, everyone I have ever worked with has been kind, courteous, professional and pleasant to work with just like Roger and Dorothy . They are not unique in your company. They are the norm which is why I love Oliver!

I came home after working all day to no heat in the house and of course on the coldest day of this season and both Frank and Patrick were responsive, and courteous. A+ Thank You