4 years ago
Horrible. Zero organization. When we first arrive...
Horrible. Zero organization. When we first arrived, we stood around outside waiting for one of the three children running the place to figure out who was going to take us inside and sell us passes. Once we purchased our $$$ hop on-hop off passes, we went outside to wait for the tour bus. Two tour buses came into the lot (which we discovered is actually the second stop), one was almost full so they could only take four people from this growing group of us milling around in the parking lot. Who knows who actually got there first and who had just arrived. The kids running the show didn't keep us updated on anything, just walked around like they were waiting for someone to tell them what to do. I started asking questions because I became concerned that they had very few buses. One of the kids told me that the buses run every 5-10 minutes on the route. Once our bus finally arrived, there was no organization in loading. The tour guide/driver was very good, a guy from New England. Very knowledgeable and fun. We got off the bus halfway into the tour to look around, and eventually went to the next bus stop to hop back on. And there we waited And waited. And waited. 25 minutes later, we decided to walk to the next bus stop, and saw a long line of people waiting to get on the bus. We hung around for a while, no bus. We were near the river, so walked down there for about 15 minutes. Came back to the bus stop, we had missed it. We walked back to the previous bus stop, hoping to catch another bus, but a pedal bar operator there said we just missed it too. At this point, we are hot, tired, and frustrated that we are chasing buses. I called the 800 number customer support, and the woman I spoke with sensed my frustration and said she would happily refund my money and asked if I wanted a shuttle to take us back to our car. She claimed there are over 20 buses on the route and that buses run every 20 minutes. There's no way. Today, a week later, I still have yet to receive my refund. Old Savannah Tours is fly by night, and I would never recommend them in a million years. If you visit Savannah, you are better off going with Old Town Trolley Tours. They're right across the street, have WAY more buses, and are less expensive.