I had my account with them for 11 months. They don...

I had my account with them for 11 months. They don't report on time. They even removed the account off my credit and it dropped my score down 57 points. I wish I paid them out in Jan when I had the chance. I been getting the run around for months now! Customer service is not that good. Kids crying in the background, phones going in and out! If they not gone report my payments then stop taking my payments out my account. Thanks