Ocean Home Reviews

Based on my doctors order of my CPAP and the quality of the equipment, 5 stars. The respiratory therapist was excellent and helped. Everything was brought to my house and explained and set up. They came right on time. They gave a two hour window and they came at the early part of that which I liked. I now have my CPAP machine and can start sleeping better hopefully. Thanks guys for doing good work and being on time and all that. I bet it is busy with the current Covid situation but these people came and took care of me. Great company so far

I've had nothing but trouble with them. Poor customer service, unwillingness to cooperate with my primary care doctor to get equipment I am prescribed, inferior product, poor support.

It took months to get my wheelchair. My doc would send the prescription with the information Ocean Home Health said they needed. No response. I had to call to find out they needed a new prescription with a piece of information they didn't ask for previously. This happened two more times. The third time I asked if they were sure they wouldn't need any more info and they reassured me that this was it. The same thing happened again. The doc's office had to take over.

It took me months to get oxygen. Ocean Home Health repeatedly refused the documentation of my low blood oxygen saturation saying it wasn't enough for them to supply oxygen. After months of pushing back, my doc was able to get my oxygen from a different company.

I have a hospital bed supplied by Ocean Home Health. I've only had it a few months. The frame is very obviously bent badly. I called and they sent a technician who looked at it, took pictures, and said he'd return the next day with a replacement. Nothing for days. I called back and the person I spoke with said the technician left no notes and that they'll send another technician out.

They've been billing the wrong insurance for months. I had given them a credit card on which to charge $17 per month until they updated my insurance. Not only did they not update my insurance and keep charging the card, they charged an additional $580 for the hospital bed instead of my secondary insurance.

Every time I call for customer support I am treated in a way that feels like I'm a nuisance and inconvenient. Staff are belligerent and I dare say negligent and incompetent. How they remain in business is beyond fathomable to me.

I'm thankful I don't have to deal with Ocean Home Health for my oxygen and BiPAP supplies. If you don't have to use Ocean Home Health, don't.

UPDATE: They eventually sent out the warehouse manager (after multiple calls) to examine the bed. It was damaged in multiple places. He told me the bed was underrated for my weight (even though they had my most recent weight in the progress notes required for the bed) and that he would be back the next day to replace parts. He also found the hi-lo drive shaft disconnected so he reattached it.

The next morning their office called to inform me that not only will they not be repairing the bed but they insisted I find another supplier and that they will recover their bed as soon as I have lined up a replacement. Today the frame buckled as I was getting in bed and I nearly fell. The bed is broken and unusable because they failed to do their due diligence in the first place.

Kristen from ocean home health is the best. She called and spent an hour with us on the phone and explained everything my wife and I needed to know about my wife's new CPAP. She was extremely thorough and was patient with us. Best customer service we have had from a medical supply company, so far, we are glad we switched to ocean.

Abysmal customer service. Their compliance people for the CPAP were particularly unpleasant; instead of coming up with viable solutions to me getting used to the machine, they just scolded me. Their other customer service agents weren't much better. In general, every time I call, I get the impression that my needs are a huge inconvenience to them. It's like you can hear the eye rolls through the phone.

Most recently, I had returned new masks that did not work for me, along with a tube that did not fit. When I called to get a new tube, I was abruptly informed that I can't have one because of insurance. When I said that I have the original tube that comes with my machine and nothing else, I was told that because I returned the tube without a label, there's nothing they can do. Now I'm out $40 and I'm stuck with a leaky tube.

My ENT said that Ocean Home Health is the least awful. I say use Google to find a new company to handle your home health needs. That's what I'm in the process of doing.

Avoid like the plague.

I am new to this company. When the therapist came to my home he made no attempt to properly fit me for a mask. He stood across the room and instructed me on how the set up works. He stated that I look like a medium and that was the mask he left me with. I have been trying to get a proper fitting cpap mask for three months now. When I finally received a call back regarding the issue I could not understand the employee on the phone. I asked to speak to another representative, I was told there is no one else. After multiple attempts to speak to someone who would help me I finally hung up. I have made multiple attempts to correct this situation with no success. Disappointed would be an understatement.

DO NOT USE THIS COMPANY, it is a SCAM. I have had issues with billing day one! I have called, not 1,2,3,4 but 5 TIMES! I get placed on hold for 20 more minutes...only to be told they will call us back...but they never do...I have had an issue where they never billed my insurance. When they finally did, they said they would adjust the previous bills...they never did, they sent it to collections. I called again, asking why it was sent to collections they apologized, never revised the bill. My contract for my CPAP was to end in 10 months, it s now been 6-7 months over that and they are still charging me monthly fees, despite they are not supposed to. I have called twice since then, and again no follow up.

From the beginning, we had an issue with their product ( bed) and service. We had to postpone my fathers release from the hospital because the bed was too short for a 6 2 man. My father passed two days later. The bed had to be removed immediately as we had family come to pay respects and Stay from out of town. It has taken three missed pick up days and we are still waiting. The driver lied to dispatch about ringing the bell and us not bring home. All the while missing work and trying to plan a funeral. Managers never call back and you are left wonderIng delivery windows as they never tell you. All parts of the communications between dispatch and customer reps. Are horrid. It s sad that Medicare even uses this subpar company.

Lot of complainers, I ve had interaction with their team a few times, they were helpful and friendly. Rather than waiting to hear from me,,a team member took the initiative to send me my parts. What s so wrong about that? Trying to get them by phone, is hysterical, you could go out and get manicure and hair done, by then they should get to your call. Maybe through all this corona junk they ve been overwhelmed and their trying to keep up. Maybe their not treating you like royalty, but at the end of the day they get job done. Yelling, getting mad, cussing doesn t get you anywhere, just gets your blood pressure up. Overall I think their nice and do what they can to help you. Thanks ocean health for being here.

My Cpap supplies were ordered by my doctor months ago. I just got the equipment a few days ago. I spoke with someone several times, did not hear anything back, so had to call myself and got another representative who did not understand nor have notes about what the other rep spoke about. From what I'm reading, and from what I have already gathered from the way they present themselves, this may be a long,
difficult journey with them.
The ONLY good thing so far is the man named Ed P. helping me with initial set-up. He is very knowledgeable and helpful, and he is so busy that it seems like he is the only person doing the set-up's. He should be the CEO of this company!

Possible SCAM. This company sent me an email that I am enrolled in their autopay. I have nothing to do with them, not have I ordered anything. Be careful!!