I am new to this company. When the therapist came ...

I am new to this company. When the therapist came to my home he made no attempt to properly fit me for a mask. He stood across the room and instructed me on how the set up works. He stated that I look like a medium and that was the mask he left me with. I have been trying to get a proper fitting cpap mask for three months now. When I finally received a call back regarding the issue I could not understand the employee on the phone. I asked to speak to another representative, I was told there is no one else. After multiple attempts to speak to someone who would help me I finally hung up. I have made multiple attempts to correct this situation with no success. Disappointed would be an understatement.