Abysmal customer service. Their compliance people...

Abysmal customer service. Their compliance people for the CPAP were particularly unpleasant; instead of coming up with viable solutions to me getting used to the machine, they just scolded me. Their other customer service agents weren't much better. In general, every time I call, I get the impression that my needs are a huge inconvenience to them. It's like you can hear the eye rolls through the phone.

Most recently, I had returned new masks that did not work for me, along with a tube that did not fit. When I called to get a new tube, I was abruptly informed that I can't have one because of insurance. When I said that I have the original tube that comes with my machine and nothing else, I was told that because I returned the tube without a label, there's nothing they can do. Now I'm out $40 and I'm stuck with a leaky tube.

My ENT said that Ocean Home Health is the least awful. I say use Google to find a new company to handle your home health needs. That's what I'm in the process of doing.

Avoid like the plague.