My Cpap supplies were ordered by my doctor months ...

My Cpap supplies were ordered by my doctor months ago. I just got the equipment a few days ago. I spoke with someone several times, did not hear anything back, so had to call myself and got another representative who did not understand nor have notes about what the other rep spoke about. From what I'm reading, and from what I have already gathered from the way they present themselves, this may be a long,
difficult journey with them.
The ONLY good thing so far is the man named Ed P. helping me with initial set-up. He is very knowledgeable and helpful, and he is so busy that it seems like he is the only person doing the set-up's. He should be the CEO of this company!