I've had nothing but trouble with them. Poor custo...

I've had nothing but trouble with them. Poor customer service, unwillingness to cooperate with my primary care doctor to get equipment I am prescribed, inferior product, poor support.

It took months to get my wheelchair. My doc would send the prescription with the information Ocean Home Health said they needed. No response. I had to call to find out they needed a new prescription with a piece of information they didn't ask for previously. This happened two more times. The third time I asked if they were sure they wouldn't need any more info and they reassured me that this was it. The same thing happened again. The doc's office had to take over.

It took me months to get oxygen. Ocean Home Health repeatedly refused the documentation of my low blood oxygen saturation saying it wasn't enough for them to supply oxygen. After months of pushing back, my doc was able to get my oxygen from a different company.

I have a hospital bed supplied by Ocean Home Health. I've only had it a few months. The frame is very obviously bent badly. I called and they sent a technician who looked at it, took pictures, and said he'd return the next day with a replacement. Nothing for days. I called back and the person I spoke with said the technician left no notes and that they'll send another technician out.

They've been billing the wrong insurance for months. I had given them a credit card on which to charge $17 per month until they updated my insurance. Not only did they not update my insurance and keep charging the card, they charged an additional $580 for the hospital bed instead of my secondary insurance.

Every time I call for customer support I am treated in a way that feels like I'm a nuisance and inconvenient. Staff are belligerent and I dare say negligent and incompetent. How they remain in business is beyond fathomable to me.

I'm thankful I don't have to deal with Ocean Home Health for my oxygen and BiPAP supplies. If you don't have to use Ocean Home Health, don't.

UPDATE: They eventually sent out the warehouse manager (after multiple calls) to examine the bed. It was damaged in multiple places. He told me the bed was underrated for my weight (even though they had my most recent weight in the progress notes required for the bed) and that he would be back the next day to replace parts. He also found the hi-lo drive shaft disconnected so he reattached it.

The next morning their office called to inform me that not only will they not be repairing the bed but they insisted I find another supplier and that they will recover their bed as soon as I have lined up a replacement. Today the frame buckled as I was getting in bed and I nearly fell. The bed is broken and unusable because they failed to do their due diligence in the first place.