Novellus Systems Inc, San Jose, CA Reviews

Absolutely ZERO customer service. HORRIBLE! Shame on you Paypal!

Customer service (which is located in the Philippines) has 30-minute wait times and even the supervisors cannot answer any questions that vary from their limited training. When calling the headquarters number hoping for help, the call is automatically routed back to... guess where: customer service in the Philippines! If they were useful in the least, I would not have dialed headquarters!! Why bother?

PayPal: Charging the SELLER foreign transaction fees since 1998

Costumer service number is closed because of the virus and I can t get a response to any of my emails. Why was I locked out of my account. This is frustrating. I need my money.

They will keep your money and close your account if you do too much business with them.

The seller sent me a faulty and broken item which was advertised as brand new. I complained to eBay (no phone number by the way, you have to go through their non-sense website) and they told me to try to resolve it with the seller first. I told the seller about the problem and he told me he will send me a replacement item that is in a good working condition.

A month passed and I still did not get the replacement. I complained to eBay but they told me they couldn't do anything because it's already past the 60 days complain limit, but they were the ones to tell me to resolve it with the seller first! They told me to contact PayPal if I want my money. I contacted PayPal but they told me to contact eBay if I wanted my money!

6 months later I still don't have either a working item or my money. The scammer Chinese seller has a rating of over 98%! When I checked his bad reviews he has done this to over 700 customers: send a low quality item not as advertised, then promise a replacement. As soon as the 60 days passed he knows eBay and PayPal won't do anything to him and he pretty much made a lot of money for a cheap product that does not work.

Basically the scammer sellers, eBay, and PayPal win by making a lot of money, while the honest customers get robbed of their hard earned money.

They messed up my account. It took a month to fix it. After it was fixed, I tried to close it. The website refused to let go of my credit card, so I called Customer Service (big oxymoron) and was told that they would close the account but that it would take one whole billing cycle before I could remove my credit card. I received an e-mail confirming that they had closed the account. Lo and behold, a month later when I called to see why I could still not remove my card, I learned that the account was still open. Finally the rep closed the account while I was on the line. I was able to verify that by not being able to log in any longer. I will NEVER use PayPal again. What a screwed-up system.

They ve closed my account without reasons! And hold my money for 180 day :( I have no idea

PayPal is a dinosaur in the world of money transfer. They offer little to no security and they don't back up the security that they do offer. A fraudulent transaction was made on my account. I went through their process and they denied my claim without even discussing it with me. I attempted to contact them again and they have not responded in a weeks time. My days of making payments or transferring money with PayPal are over!

US embargo on Cuba? For this I give 1 star and consider more carefully whether I use PayPal or can avoid it.
#boycottUSA

Held 3 processing payments one of which was real and the others repeats and refuse to fix it. The thing i ordered cancelled a month later cuz PayPal not only didn t fix it but the customer call center is down and the msg center didn t even look up my account he literally just blamed the retailer. But i had contacted the retailer a week after my purchase and they said PayPal is processing the order and they only have 1 order down as pending.

Plus they force political opinions on you

I wished there was a zero to rate PayPal. I received a damaged box with the item inside from a seller. I opened the box and put batteries inside and the item did not work. I was unsuccessful in getting the seller to refund my money and they wanted to communicate with me in email using Chinese language, which I do not speak. I called the company and the employee's just kept hanging up on me. So I contacted PayPal on 6/12/20 and I was told I my refund was approve. I was also given an address to return the item to the seller and told PayPal will reimburse me up to $30 for postage.

The next morning on 6/13/20 I took the item to the U.S. Post office and paid $17.25 to send the item to the seller. Which of course the package actually arrived from Redmond, California, don't know why I had to return it to a foreign country. The same day I took it to the post office and got my receipt, I was admitted into the hospital and didn't not get released until 6/22/20. Well, when I checked my email PayPal sent me an email saying they didn't get my tracking number, so they closed my claim in the favor of the seller. I logged into the PayPal Message Center and spoke to several agents. I also uploaded photo copies of my receipt with the date, time, tracking number, amount of postage and the location the package was going to, plus I uploaded a copy of the customs form the Post Office employee had me to fill out. I was told by the PayPal agent that she reopened my claim for an appeal.

Well now here it is today and PayPal sent me an email saying they denied my case, because they claim the tracking number was invalid. That's a lie because the same day I talked to the PayPal agent in the Message Center I had called the United States Post Office and they told me the package was delivered in China on 6/18/20 and when I pulled up the history of the tracking it showed the package is in transit to the seller. There's a notice also on the site saying shipping may take longer due to COVID-19. But how is that my fault, I did everything I was told and I'm still out of almost $100 and the sell has my money and the product.

PayPal is nothing but a scam! People Beware, ripping poor people off with late fees shame on u paypal.

Worst method of payment ever. I do not recommend using PayPal. Once you signup its almost impossible to get out if you want to stop using their services.
Customer service uttermost incompetent!

I purchased 2 my cash cards to make a purchase on ebay. One card loaded just fine however when I went to load the other card I got an error message. When I called about it I was told it had to go to the resolution department which I cannot talk to anyone in that department. I was then told to email or fax certain documents. I did this and then have been told it will take 3 days to make a resolution decision. I can assure you that I WILL NEVER use paypal ever again!

I was a victim of fraud and Paypal did not care about my case in the least bit. I called nearly times and never once spoke with an actual human being. This has been the most frustrating process and a company the size of PayPal should handle their customer's concerns more appropriately.

Why charge a fee for a paypal to paypal transfer. I'd understand if it were being sent to a 3rd party. Please change that policy. It looks really bad.

The Refund Program doesn t apply! I had a $60 fraud transaction that I first disputed with PAYPAL a month later nothing. I then went to my bank they gave me the money back but then took it back out of my new account! PAYPAL said dispute it with the bank the bank said dispute it with PAYPAL. Now, I provided both with documentation of the fraud but neither billion dollars company would like to return my money especially in times like these when people need money to buy food. I would say customer service is at the bottom of their priority list and my family is out of $60 to buy food.

PayPal closed my account and withheld my money for a whole 6 months

I am very disappointed at Paypal. We sold my wife's car and tried transferring the payment via paypal. NEVER again!!!! They held up the money at every point, including holding the money for 2 WEEKS after they received it without interest. And for that "SERVICE" they charged me almost 4%!!! I tried calling their worthless "help desk" but the WOULD NOT do anything. STAY AWAY FROM PAYPAL.

Poor customer service I took a job and the deposit was 150.00 for materials and I have not been able to access the money. Can not start job PayPal customer service is unavailable to speak with. It's amazing such a big company and no customer service care.

PayPal has terrible customer service and should be investigated by the FTC. Do not invest in this company or use their services.

Bought something on eBay, paid for it via PayPal, seller never claimed payment, eBay said the seller's account was hacked and listing had been removed. I called eBay (b/c, you know, you can't E-MAIL them like a real company) and they said refund of the payment was a PayPal issue. I speak to PayPal and explain the whole situation about the fraud and they tell me, get this, THEY HAVE TO CONTACT THE SELLER AND GIVE THEM 10 DAYS TO RESPOND! Very disappointed with a company that works at such a slow pace especially since the seller, obviously, never claimed payment and I still don't have the money refunded to me.

anyone who wants to sue paypal please lets all get together and get an attorney. They do not protect you, I have two items that were returned to the seller and have usps receipt and they still have not returned my money do not use them they do not protect you.

I have used PayPal and PayPal credit for a long time now , The best alternative for credit card , also they make selling very easy on eBay and in person .

Pay Pal will overcharge you on fees for using their service and refuse to discuss solving it. They will charge you 4.4% if you receive money for services. And there s nothing you can do about it. I would highly recommend using other services. I look very forward to the day that PayPal goes out of business.

I'm very upset. Somebody Stole my card information using PayPal and stole half of all my money from my bank account on Thanksgiving. PayPal says they will get it back but it's showing the money went through the next day after pending in my account. I want my unathorized stolen money back.

1. Will send you spam, like "You have funds in your PayPal account"... Yes I do but it is less than a dollar, so why bother?
2. PayPal to another PayPal account takes 3 days... Why? do they draw interest for the 3 days and make extra money?
3. Can only withdraw with a FNB South African bank, not acceptable, not everyone in SA allowed to have a FNB bank account.
4. In South Africa you can't pay with PayPal or buy in stores.
5. You can't pay money into your PayPal account with your credit card, how is that possible, you can buy anything in the world with a credit card except PayPal?
6. Advertise internationally, but will only cater for the American Market in banking, shipping etc.

Customers are hacked all of the time. Use something else.

If I could rate them 0 I would PAYPAL is the WORST to use I would never never never recommend them to anyone!! They are thieves! And do not care about their users customer service is awful!!!!

Nice office. Nice town hall building. Huge parking lot.

If you want your money frozen and taken from you, you can go ahead and use Paypal. Let me tell you what happened to me, my funds were frozen because the merchandise I sell is more expensive my usual merchandise, they have taken 100% of my funds and when my customers want refund, Paypal simply debit my bank account without paying them. I asked them to refund my customer because the money never got to my bank, they refused. Now I am seeking legal representation to fight them. DO NOT USE PAYPAL for BUSINESS. YOU WILL BE SCREWED.

Loaded money onto my PayPal Debit card and they never posted it. I have my receipts and I cannot get through to them via phone. I have to use the message center and I've now been waiting 3 hours for them to respond. I loaded this money to pay my Electric and Gas bill. if they don't load my account with the money I gave, my Electric and Gas will be turned off

Several items were purchased from Groupon thru my PayPal account. The items were shipped to an address that I no longer lived at. I went to the old address and it was communicated that the items were not there. PayPal refuses to credit my account for items I never received. The representative were rude and stated that the items were delivered and that it was not their problem. it was as if they were reading from a document, and no sincere engagement about the situation.

PayPal closes accounts for having legitimate businesses, I was a seller on eBay and one person made a claim on me and now my business is short-lived. PayPal makes absolutely no sense at all. Sending money to friends and family, then the account gets closed too. Imagine having 11979 being held into your PayPal account for 180 days just because of a single case. Horrible despicable company.

WORST CUSTOMER SERVICE EVER. MY MONEY HAS BEEN ON HOLD FOR LIKE 3 MONTHS NOW AND THERE IS NO ONE TO TALK TO.

Re-post this info!! ... Let this paypal clowns go bankrupt!

They charge massive hidden fees on FX conversions. your transaction 3.9% fee for a transaction can easily climb to around 8%. Worst customer service possible (reps will be just hang up on you). They will do everything in order to hold your money with them as long as they can.
If you do not want to spend time, money and nerves, it is better not to have account with this company of scammers.
IF YOU NEED TO TRANSFER MONEY, use this VISA s new system - VISA DIRECT !!! Transfer money worldwide, to any VISA card in the World. Payment for transfer is chipper that paypal and transfer is almost instant (paypal holds your money up to 21 days !!!)

Will never use them or any company that requires payment through them. They are a rip off and made for scammers. Fraud guarantees are a joke. Lesson learned,.

This is the third time this company has done something to screw my account "protect your money" more like steal your money...this company is terrible dont use paypal for anything they have stole up to 1500 from my account

Paypal is a Scam Company. They deliberately hold your money and say it is for your security. They are a completely unethical company. People who work for Paypal must be just as miserable as this company. They hold your money for 6 months or more, or you may never get your money back.
They make up reasons such as your identity is unverified or suspicious activity on your account, or anything else to continue to hold your funds, because they are earning interests on your money, and the longer they hold your funds, the more interests they earn for their shareholders. It is a big scam operation, and the CA Attorney General needs to be aware of this Corrupt Company and Cease and Diciest their Operations World Wide. Paypal has destroyed businesses and personal lives due to their fraudulent and ridiculous policies. The Federal Trade Commission and the California State Attorney Office should have shut these Crooks down years ago. I have lost thousands of dollars dealing with Paypal. Use anything else to send or receive payments other than Paypal because you will regret using Paypal. They are a Demon Company owned and run by Satan Himself.

DONT!!!!!! USDA will be filing charges in 2020. Company is going under. They said I did everything right, but still can't get my money back - BECAUSE THEY TOOK TOO LONG(Like Really). You WILL LOOSE ALL YOUR MONEY. DO NOT USE- IN ANY STATE. THEIR PROFIT COMES FROM ROBBING/RIPPING YOU OFF. YOU WILL NOT GET ANY MONEY BACK. REGARDLESS IF YOU DO WHAT THEIR COMPANY/SITE SAYS OR NOT. THEIR BUSINESS MODEL IS TO STEAL AND IGNORE, THEY'VE BECOME A RIP-OFF SCAM. Just got off the phone with MANAGEMENT. After waiting a hour then getting hung-up on then calling back for another hour. They will IGNORE your claim for the 180 days they say you can file a claim to get your money back.

Horrible experience. They banned me for life and froze almost ten thousand dollars for a half year just because I told customers what their seeds contained. Joined the War on Sacred Plants.
Sellers beware. These people are part of a class action lawsuit from sellers like me.
No appeal, no chance to make it to their liking. Fascist bankers. Avoid this company.

two times I got charges reversed , paypal asked us to send them information of services we provide and we did and then they tell us that transaction was not eligible for seller protection plus they add an extra $20 looks like I am moving on to cash only services

Let someone pay me with stole. Credit card and came after ME months later to get money back even though they confirmed money was in account, I even waited for it to fully load into account before using it to buy off eBay. Won't use either unless no other choice

worst money tansfter experience, how could this company even be alive?

There are unauthorized transactions on my account. There is no help available online. No phone number is also mentioned. I got paypal support phone number from google and tried calling paypal. But all I get is automated agent who does not understand that there is unauthorized transaction. Better to avoid paypal as if there are any issues there will be no support available.

Why I hate pay pal. I had a customer buy 2 cases of fragrances from me right. I guess the customer who showed me his i.d. lied to paypal and said someone who looks like him stole his card. Paypal deducted me for 500$ of my own money. The customer out right swiped his card and presented his i.d. paypal said they investigated but never asked for footage or anything on my part. I was robbed by paypal. Any hackers up to make some revenue?

They took 10$ out my checking account I never use PayPale at all and idk why . I live in another state this is bull .

AS OF TODAY PAYPAL HAS STOLEN MY MONEY FROM AN EBAY SALE AND WILL NOT RELEASE MY FUNDS!!!! THEY HAVE TAKEN HUNDREDS OF DOLLARS AND WILL NOT RELEASE IT TO ME AND I AM A 16 YEAR EBAYER WITH 100% FEEDBACK. PAYPAL ARE THIEVES AND LIARS! I SPOKE WITH 2 REPS WHO TOLD ME DIFFERENT STORIES AND THEY BOTH LIED!!! NEVER USE PAYPAL FOR ANYTHING!!! THEY HAVE A 2 STAR RATING FOR A REASON!!!!

LOL y'all leaving negative reviews for PayPal on Google maps like this Yelp. Lol y'all crazy

Not happy with this company. Use Bitcoin instead whenever possible, peace.

never use paypal again. 7 months contacting to unlimit my account but no any response. it seems they just limited to keep my money. my dear friedns,please dont use paypal. they will scam you!

Why have a credit line, if you can't use it!? It's been a month of non-stop calling, account security checks, until finally they told me to use a different service. I haven't experienced something like this ever. Log out of PayPal and try to purchase something. That's what PayPal said. ok, when I click purchase it just logs me back in then sends me on a loop with a bogus security check you can't get past. Says my number is not valid, yet PayPal says it is. Why have a security check, if it just logs you in anyways? Not secure at all,
And a waist of my time.
Happy holidays PayPal.

paypal is a joke.. and a scam of it's on... funds pending? i never got a dime from there.. and only accepting money orders now... i hope the winning bidder appreciates the free comic book he got with shipping paid out of my pocket..

LESS THAN ZERO in customer service. Does NOT take care of their customers, nor follow through with basic due diligence. A scam company did not ship merchandise, PayPal denied my dispute saying the merchandise was shipped yet provided no date, signature, address or proof of delivery. I had to resolve this issue through my credit card company who credited my account.

Just sold a $2000 camera on Ebay. The buyer had remorse, so I logged into Paypal to refund him. Paypal is going to keep my approx. 4% ($68) transaction processing fee just because they can. %$@&!*#!

Denied my application for the PPP (Paycheck Protection Program) in times of Covid-19 because my credit score of high 600hs to low 700's isnt "high enough". What a joke of a company.

I love paypal!!! and specially venmo!! I use it all the time with my friends!

PayPal is by far the worst company I have ever dealt with in my life. I ve talked to customer support four different times for the same issue. All of which they said it was resolved. I just log into my account and it still isn t resolved.

I had a similar problem about 10 years ago which is why I didn t use them for years. They obviously haven t gotten any better. And I want my money. They longer they have custody of my funds they can lend with them and profit more. It s completely predatory on top of their excessive fees.

This is the most disgraceful American company I ve ever encountered in my life. One that I can truly use the word hate for. I realize that s a strong word. But the shoe fits.

I have been waiting for my paypal balance to be placed on my card and they will not do it. Also can none of them speak English?! Where is the button for English. I mean Christ. You have one job. To talk and fix this. And that can t even happen. I want my money.

They are a frauds been trying to get my refund back for 5 months! Unprofessional to they hung up on me 3 time when asked to speak to supervisor?? Call are supposed recorded I can't Tell!

PayPal is absolutely atrocious in their policy. They thought that we were not following their policies.

So they blocked our account for six months. This means that for six months we cannot withdraw any money. This is essentially my living money that they are choosing to needless Lucy hold.

They are running this as a Chinese blood sucking monster. Don t use it if you can by any means they are the worst company.

Very bad company, they protect only buyers but not sellers ... if you are a seller avoid it, i lost a lot of money with them ... one star is too much!

Never have had an issue with company. All transactions have gone perfectly, and they were prompt when I contacted them with questions.

I announce I am closing my PayPal account, because Dan Schulman, president and CEO of PayPal announced to day April 5, 2016, that it is abandoning its plan to set up a new $3.6 million global operations center in Charlotte, N.C.

This decision reflects PayPal s deepest values and our strong belief that [men who dress up as women can use the women's restroom] and [so] they [the State of North Carolina] compel us to take action to oppose discrimination [against men who dress up as women and want to use the ladies rest rooms with the wives and daughters of North Carolinian men].

Not impressed. I can't do anything. I can't withdraw my money until I confirm a credit card and verify my social, but when I try to confirm the card that I linked it just freezes and when I type in my social to confirm it tells me that "somebody is already using that social"... This is incredibly annoying...

I'm trying to find out how someone used my debit card to have dealings with PayPal. My name is Dolores LaBuff- . Ill be calling you for an explanation

Very bad they give you a price and they recharge your account twice

Terrible customer service. I d give them a -5 stars if I could. They don t actually do anything and barely answer your questions via Messages. Nobody answers the phones but just copies and pastes links via their Messages section that don t even answer your questions the majority of the time. Phones do still work during COVID-19. A billion dollar company just takes advantage of their customers. Just read the Facebook comments. They just give you the runaround. They refuse to fix their computer s errors and use erroneous information to settle the case. They are as useless as their Buyers insurance!

They can t show me the link to an appeal and they can t show me in their Buyers Protection Policy where it says Gift cards are not covered. Their policy only states that Prepaid cards are not covered. Restaurant Gift cards are not the same as Prepaid cards. You can t go to an ATM and load money on them or use them like money at any store. Prepaid cards are like Prepaid Visas and Prepaid Mastercards and Prepaid American Expresses.

Why did they issue me $2 in my favor the first time though fir my case when the Seller did not respond if gift cards are not covered? Automatically the buyer wins if the seller does not respond based on their policy. When they reopened the case, it was just to let the clock run out and to waste my time uploading proof to my case and only to deny it saying gift cards are not covered.

Why did they reopen the case when they planned to not actually review the case? So...let s see on the same case, I won when the line item was an error of $2 filled in by your wonderful virtual assistant but not when it was over $100. Of course, they still didn t correct the line item of $2 disputed amount when they reopened the case. They only put the $148.40 in a new line item called Refund Requested. That amount was incorrect too as I was only asking to be refunded $111.30 which is $75% of the $148.40 transaction since only $75% of the restaurant no expiration gift cards could not be used, and I was able to use 25%.

A bunch of crooks. Seller took my money and I got nothing. I provided proof and paypal did absolutely nothing to help. They ignore facts right in front of them. They are complicit in stealing my money. Disgraceful. After filing complaints with bbb and ftc PayPal did resolve my issue and refunded my money finally. They should look over their resolution policies to avoid denying their customers the service they deserve and expect.

PayPal is the worst payment system ever. Customer service does not work at all.

There is no way to make yourself understood, deficit customer service.
Fast phone service to charge impossible to get help
When I finish trying to recover the lost money, I close my account and do not advise anyone. They are not as effective and they do not protect you as much

Never had a problem with PayPal. It's by far been the best way to pay for services and goods on the interwebs. And good for funds transfer too, between friends. I wish more of the people with positive experiences would come forward and share their opinion. It's surely better than what the reviews here would have all believe.

I have had a long relationship with PayPal. A little shaky when it first started out between the spam & security issues. Then years of stability, security, reliability. They had quirks. Like sitting on a refund for a few days before it's in your account. OK. Everyone needs to make money somehow. It was easy to use. Trustworthy. Set preferences. Done.
My issue is with their vendor specific agreements which violate your preferences. More specifically without warning make it necessary to look in past transactions to find how to set a vendor- specific payment preference AGAIN. Over & above your own settings.
Then get told by someone that "they want to be paid up front". So a credit card is not fast enough? Banks move at a glacial speed.
Then get told "you did this before." Yes, make me feel like an idiot. Guilty of being too damn busy in my life to sit on a phone for 40 minutes or have to wait for a call back from someone I may or may not understand. I thought it was a quirk. Should have known better. My fault for trusting PAYPAL to honor my preferences. Though they did for years.
Understand this. It's the principle.
Not the money.
It's the way they set up vendor agreements. Changed their site. May it hard to make specific changes. Didn't know I had to make any.
Shows the consumer is not valued.
So now I know.
I can't trust them as straight forward.
They will sit on 99 cents cuz it does not
meet their criterion for transfer. Fine. I get that. That's not the issue.
Another issue: They double check your address to see if it matches what is listed on the vendor site. That should mean the vendor ships to the right address, correct? No. It doesn't. That should be some type of vendor violation of Paypal agreement. Nope.
Just on your end. It's about verifying you, not the vendor.
Yeah. They'll investigate, you will get a refund if you don't get your item. Sooner or later.
But I can't recommend them anymore.
User agreement over consumer preferences? Can't trust them.

worst criminal liars ever.. my mistake to buy from another criminal named sharper image online.. we site broken and they pull scam cash back doesnt exist no cs ever.. they shipped something no signature i never received .. i dispute the charge and pay pal says they researched and i received.. i said where the proof jerks? they insist the shipper says so thats the proof.. there is no buyer protection they boast about .. disgusting criminal liars .. i will never use them again for aaything im done

Worst experience of my life doing business with this company. Cannot be trusted. I never received my item purchased and no refund yet

I have been trying to obtain my full purchase history and have been told over 5 times it was ordered but nothing arrives. They generate PT numbers then all 5 reps make excuses as to why no transaction report is emailed to me. I need my purchase history for a theft that occurred but this company has been stringing me along providing me with absolutely nothing. Poor followup, they disconnect you by phone, and they are incompetent. If you make purchases online use a better company as this one doesnt care about the consumer.

According to PayPay 56oz equals 45 oz. The weight is the same. There Resolution Center was Designed to Fail. There is No Way to Win in This Kangaroo Court .There is No Option to Upload copies of Critical Emails, Photographic Evidence or Other Pertinent Documents. Therefore you Automatically Lose.
WOW!
You Learn Something New Everyday.

About Wisecars I had booked a medium vehicle with Hertz on Kos and paid in advance by credit card via PayPal. On September 4, 2019, we wanted to pick up (for two) the car at the airport Kos (KGS) at the Hertz Thrifty counter. There I met a very aggressive station chief. He probably was tired or annoyed because I had booked through Wisecars and not directly with Hertz or Thrifty. Anyway, he did not want to let me the booked vehicle, but rent another. When I fought back a bit, he canceled my booking and said I can not get a car here. Wisecars was not one of Hertz's beloved business partners anyway, as he could never sell any additional insurance to these customers (so that was the catch). I immediately informed Wisecars by e-mail, but I did not get an answer to my mail, nor did someone call me back. Also, the airport police did not want to help me. I tried to get a confirmation for the cancellation. In vain. Also, I tried again to get the hated station chief before me offered car. In vain. He has already rented all vehicles. I saw in the two hours that I was there but nobody picking up a vehicle. After two hours I finally tried it a third time and even wanted to pay more. In vain. Then I got a car next door at Avance and of course paid again. We were tired and it was now 10 pm. In the parking lot of the rental car companies we saw both Hertz car hire, which I had originally booked and which the aggressive stationmaster did not want to give me (even photographed). The next day, I turned on PayPal Buyer Protection and emailed Wisecars again. PayPal responded with the automated standard mail, the provider has now 10 days to comment. Wisecars also answered and wrote that they regret the incident and report again. Wisecars did not organize a car or ask for it and let me down. Had I not hired a car by myself, I would still wait for Wisecars help today. PayPal and Wisecars did not contact each other until the end of the rental period. I then reported the case to the lawyer and requested an appeal from the credit card company. At PayPal, after 10 days, without my intervention, the status of "not received" was set to "not as described". It followed 2 phone calls and several e-mails from me with the note that I received "NOTHING" and thus the status was wrong. Finally, the case was closed in favor of Wisecar. At my request why were they given me the following answer, the provider has provided evidence that I saw the vehicle and then did not want to take it and run away. So so - On my question, to me to send the lease and the booking receipt from Hertz, PayPal was not received. Interestingly, PayPal never wanted documents or evidence from me. In the last e-mail was then, if I do not agree with it, I should respond with contradiction to this mail. I did that and heard nothing. PayPal, Wiesecars and Hertz are all American companies, all right?