Nothside Lexus Reviews

Mark Green was very helpful and made the process smooth and informative, would definitely visit this place for future car purchases.

Prompt, courteous, answered all of my questions..I always leave happy and Northside Lexus.will always get my business.

The buying experience I had was the best I ever had in purchasing a car. My sales associate Ashley Nguyen was very helpful, informative and assessable. Her low pressure sales approach was very refreshing and appreciated. I would definitely purchase another car from Ashley and Northside Lexus.

Great service. Quoted me price over the phone kepted true to the price. First time here I was out of town.

Our sales rep. Dang Nguyen was very easy to work with calm collected and understanding.
Our finances rep. Mr. Hamilton was very forthcoming and was very helpful in providing all the necessary information I asked and provided information on things most dealerships our scentsy about.all in all I felt like Northside Lexus worked for me and the process was smooth and desirable they have earned my respect and future business.

Every time I have had service or need for a repair. My advisor makes sure I am taken care of with ease. The facility is beautiful, clean and conducive to allow me to work while they repair or service my car. Highly recommend this dealer.

Their service department is A1. I used them for all my services for a year and they were always prompt and courteous. I once came in for what I thought was a huge issue, they checked it out, fixed the error with my light and didn't charge me a cent. That let me know they're actually honest. Also, once I mistook the time they open and showed up 30 mins early, really needing to make an early meeting, and they actually let me pick up my car before they were even open. That's quality and customer service beyond what anyone can even expect.

Eric Fuller was great. He took the time to show us the different cars we wanted to see, answered all of our questions (before and after the purchase) and was very reasonable in the price negotiation. A very pleasant experience.

Thank You Northside Lexus and Donnie Holcomb for my beautiful RX 350 FSport. Our experience from sales to service are the BEST. The hot cookies are a bonus as well. Lol

BAD CUSTOMER SERVICE!!! WORST EXPERIENCE !!!! WE BOUGHT A 60K CAR BUT WAS TREATED LIKE WE WERE BOTHERING THEM. THE ONLY REASON WE BOUGHT HERE IS BECAUSE MY BROTHER WANTS A COLOR THAT ONLY NORTHSIDE LEXUS HAD.
Initially I worked via email with Joe. We came into an agreement in pricing for the car and my brother came to the store with his trade. I am unfortunately unable to go with my brother because I was out of town. Joe was busy so Nick assisted. The estimate trade value from KBB was 21-23k and everyone know KBB trade value is always under market price. They offered 18k, which means 3k UNDER THE LOWER END of the trade range. We left feeling offended from the first offer. Nick does not even want to work with us. At this point, I told my brother to go to the other Lexus but unfortunately they don't have the color he wanted.
So even tho I felt like we were really got cheated on for our trade (yea the car is on sale for 23k after) we called and called and texted Joe about us coming back to sign for the car. No response. We have a business and we don't got all day so we just want to make sure we got everything we need prior to our visit. I guess he doesn't need our business. And guess what, to our surprise, they didn't even honor their own quote and raised the price by $500.
So tell me why, the dealer make a lot of money on us on our trade (6k), still raised their price ($500) AFTER ALREADY AGREED via email. And we also bought a car that is almost 60k, but get ignored and treated like an eyesore?

It's all about money to them. They don't honor their own words why would they care about you right? This is terrible customer service and I felt very offended about the whole experience. We are looking to buy a GX now and it won't be with Northside Lexus. And I will be telling EVERYONE I know how much of a scam this dealer is.

I had a horrible experience at Northside Lexus! Chris Martin lied to me and tried to hustle me. DO NOT USE HIM! After Northside I went over to Westside Lexus and they took great care of me. I don't have the best credit and Chris told me I would need a huge down payment to get into any car no matter the cost. Chris also told me I was denied by Lexus finance, but Westside was able to make it happen. I just don't appreciate being lied to! He's a nice guy but the way he was doing business was horrible. His job title is Internet sales manager. Being in a management position you would think he would want to make a sale no matter the size. Westside Lexus dropped the price on the vehicle and everything. The saleman told me he wasn't going to make a lot of money from the sale, but he did not care. What more can you ask for! Thanks Chris Martin, because of you turned my money down I ended up at Westside Lexus where I should have went from the start!

Needham Shotwell and the GM David Trice have always been a pleasure to deal with. November 30, 2019 we leased our 3rd Lexus from Northside. Never a hassle, never anything less than excellence we receive in the care of Needham. It is really like visiting family every time my wife and I drop in! I ve visited other Lexus dealerships in Houston and none are as wonderful as Northside! 5 Star

Ask for Ashley N when you need a new car here, she is the best sales consultant for a new car.

My service with Northside Lexus was excellent. The service agent , Mark Hunter took care of the problem I had with the right passenger door. He greeted me ready to handle my problem.

I really like how each employee handle their customers when you drive up to the service department.
A big Thanks to all the employee's of Northside Lexus.

Always great customer service, and my service advisor Kyle Galindo ensures that my vehicle is working properly.

It is very nice experience to buy car here with Ashley Nguyen. Good price and good service I have ever had. Thank you, Ashley!!!

Great customer service and accommodating for my newborn and I in there private quite room!

Juan Fuentes helped me out, and I received Grade A service. I live in DFW and everything was done by phone and email. I decided that I wanted to purchase my 2016 Chevrolet Corvette on a Friday, but I couldn't get down to Spring until Monday, and Juan held the vehicle for me and didn't charge a deposit or anything. Very trusting. The car buying process was state of the art and it was the best experience I have ever had in purchasing a vehicle. Caleb Vario helped me in Finance and it probably took him 15 minutes to complete all the paperwork with the awesome virtual boards they have. All together, I arrived at the Dealership at 11:15 am and was driving away in my dream car by 12:30 pm. Highly recommended dealership! My wife may be getting a Lexus instead of a Tesla now because of the outstanding experience at Northside Lexus.

Needham and Eric were fantastic to work with as they made our experience quick and efficient. We discussed what we were looking for over the phone, came to an agreement and walked into the dealership and left with a new car in less than an hour. The way car buying should be!

I called all of the surrounding area Lexus dealerships with questions about an IS300 F Sport and hands down this dealership did it. Initially starting off by talking to Jared Postma and then going to the dealership and meeting with Steve Brandon to find out they were partners and did not take each other s sales. I found this to be honorable! They were both excellent and very helpful! They help my wife I lease an IS300 F Sport for the first time and used True Car to do it! This is not our first car but it is our first lease! Made our experience great! You guys have our business and any friends looking for a car we will refer! We were given all weather floor mats and car was priced below MSRP! The tech guy David Ortiz was great as well! They showed us features that come with the car and how the app works! Remote start from app/phone or key phob that comes factory is really convenient! Thanks a million! We are very happy with our purchase!

My wife and I dreaded the thought of purchasing a new vehicle due to the long and painful process, but our sales consultant Don Ansley made the process quick and enjoyable. I highly recommend purchasing your next Lexus from Don Ansley at Northside Lexus.

Took our new UX 200 for its first check up. Outstanding customer service. Beautiful new facility. Thanks to service writer, Tony Nguyen.

Very happy with the service and time they took with me on my new lexus lease. Will definitely be back when my lease is up for another lexus. Thank you Northside Lexus

Everyone is always wonderful to work with at Northside. Prompt, courteous and thorough every time!

I ve purchased a handful of Lexus vehicles over many years from Northside Lexus. I m always pleased with my choice and this experience was no different. Thank you to Lance Williams for always taking care of us, and thank you to Randy Covert for finalizing our purchase and familiarizing us with our new car!

Very good customer experience in service department. Really appreciate my service adviser Rabi's help, for going the extra mile to identify the source of my front suspension rattle noise. He took time listening to my concerns, riding in the car, working together with technicians... THANKS A LOT.

Fast response! Juan took care of us and we bought a used car with him. Seamless, fast process!

Whole process overall was pretty smooth over all. Rex was our rep, we had a slight communication issue when on the way to dealership but everything was cool once we got there. Test drive, paperwork and financing was a swift process. Seemed like the longest part was them washing and filling the tank for me lol. I appreciated it though and overall good experience.

Needed to trade in my car, called ahead and talked to David Gardner (who I highly recommend) a day before going in. Discussed trade in and target price over the phone. David took care of me, my wife, and little one in a timely fashion and not only was my trade-in value worth more than what I had asked for, but my target price was also under what I had wanted. All-in-all a very smooth transition and could not speak more highly of this location.

Although all service personnel were very professional and an extensive service was performed, my husband and I still have several unanswered issues.
1. The function of the auto windshield wipers was explained by the technology person and set when I left the service bay on January 5th. It began to rain immediately and finally after several miles of heavier rain I had to turn the wipers on manually since I was on the fast moving freeway. Once at home I re-set the controls as I had remembered being told. That evening while returning from dinner, we again experienced heavy rain in the dark and had no choice but to operate the wipers manually. Obviously there are multiple ways to set the auto wipers for the various Lexus models, and we have to experiment and find the one that works with our vehicle.

2. Interior cabin noise is still an unresolved issue and we are awaiting additional information. We were told by the Service Consultant that the Northside Lexus Tire Consultant has contacted the tire manufacturer.

Micheal Green was Very Professional and very Efficient and Effective when it came to Purchasing our vehicle. Going in i had my Guard up due to my previous experiences with other car deals. What made the difference was that Mr. Green listened and connected with what we were looking for.
Great experience, i would definitely recommend the dealership and Mr. Green.

I leased an LS 500 from Northside Lexus. Though there were complications (not of Northside's doing), they handled them quickly and smoothly. Ans, Northside delivered the vehicle to me even though I was about 250 miles away from them. A very good deal and very good service - what more can you ask for in a car dealership?

And, yes, I would deal with them again.

From the receptionist, sales associates, finance department and technology specialist, you will receive top notch services as part of the Northside Lexus family.

I would highly recommend Northside Lexus Collision. They are so accommodating, friendly and very knowledgeable. My car is six years old and it looks brand new. A special shout out to Steven. He was so nice and kept me up to date on a regular basis.

I brought my LS460 in for its 30,000mil service. My appointment was for 2:45 pm. At 9:30 am I got a call from my service advisor who said there was a cancellation and he could fit me in at 10:00 if I could get down there.
I was able to get to the dealership by 10.30 and they took my car right away. Kirk, my service advisor kept me informed on progress and I got my car all finished by 12:30. That's super service!

Used express service for an oil change. Car was promised to be done within one hour. Actual time was 45 min. I'm happy!

Herb Mills was phenomenal during my process of purchasing my RX 350. He was extremely patient & extraordinarily kind and I will never forget the 1st class experience he gave me at Northside Lexus. I m so grateful to have crossed his path & will definitely want to work with him on future purchases! Christian was patient with me as well and he didn t forget his promise to me (*sip sip) during the 1st day I started looking. My 1st experience in 2018 was not the greatest and this experience with Herb definitely made up for it tremendously! I love LEXUS products as to why I was a return customer & Mr Mills is one of the reasons I will be a lifelong Lexus Lady!

Randy was very helpful. I appreciate his patience with us.

Really great customer service. Good selection of beautiful vehicles.

Very amazing people especially Alex Delgado, he is the man you need to go and see!

Well I was at another location trying to get a quote for a broken windshield from a robbery attempt on my car. I left not one but two messags to see if Lexus had the glass in stock. Guess what, NO return phone calls. We have purchased 3 Lexuses from you guys, yes you can look it up. I just expect more from Lexus. Now, I am curious, what will Lexsus do to earn my trust and business back again?

I received an invitation from the owner of Northside to call him.. I did and we both agreed that service I received on that day did not me the standards that he set at Northside.. Every organization can make mistakes, but it takes quality management to rectify the situation. He did that. That is sign of good customer service and will help sustain a long term relation with this dealership..

Oh my goodness! This new Lexus dealership is so nice! Be prepared for luxury everywhere... The sales floor, service area, ECT... The associates are all really great. Highly recommend this dealership if you have a Lexus or are in the market for one.

This is my third car from Northside Lexus and specifically Jason Yeomans. Jason makes the Northside Lexus brand even stronger. He is professional, responsive (before and after the sale), and makes the process easy and comfortable.

We can't say enough about our sales agent, Larry Kidd. He has found both our cars. We purchased our first car for my husband. Due to an unforeseen auto accident that totaled my car, and in need of purchasing a new used vehicle, we immediately thought of Larry and he disappoint. Didn't know, but my new car was on your lot and Larry knew it was just what we were needing and asking for. I'm the proud owner of an RX350 2010 and I love it.

Also, Larry does everything to make our visits a reason to drive out to your new facility by helping in every way. Taking care of us has been priority number one for him.

Happy new Lexus owner even if it is preowned. Looks like a brand new car.

The whole experience was not a typical car buying experience. Everyone was professional and not in the least annoying. Extremely helpful with all the technology. Just wow!

I am a return customer of this dealer. First time I bought a GX460. It was a 5-star experience. The salesman Eric was very professional and respectful. But he had already left the business when I was about to buy a 2016 RX later on. My info was transferred to another salesman Nick M. He is also polite. But he was not able to find a vehicle with features and color I preferred. Meanwhile SterlingMcCall offered me a price $1000 lower, but I didn't even try to switch. So I changed to 2015 RX.
I edited the review because they improved the service. The tint in Louisiana is required to be minimum 40% while in Texas is 25%. They intend to fix that for me.

I had a great experience purchasing my new 2019 Lexus ES 350. Nick was a great sales person! I highly recommend!

Always such excellent customer service. In and out quickly

I bought a preowned car from Hector a couple weeks ago. Let me just say. This was the easiest car buying experience I've ever had in my life. This was my 6th car buy of my life. I always hate it. My last two experiences were particularly brutal. But at Northside Lexus it was so easy. Hector didnt hound me. I only had to ask once if my mechanic could look at it. He said no problem. The mechanic was backed up so it took longer. Hector said no worries, take the car all day. So I got my mechanic to look it up and down. And then I went back to hector and even the paperwork was not cringeworthy. They sold me a great preowned car and even gave me a solid offer for my old car. We were supposed to look at 3 cars that day at 3 places but I ended up getting the first car i wanted at Northside Lexus because the process was so easy. Thanks a ton.

Jacque Bratton was very helpful and made the process a good one! This was my first time using the service center and I was very impressed with the level of service I received.

This dealership was amazing! I bought a new mustang and it was by far the easiest car buying experience I have ever had! They did not play games and were straight forward. Thanks to Donnie and Caleb! Everyone was super friendly and dealership was very clean!

This is our first time buying a Lexus automobile.
We had a lot troubles but still we figured out with the help with Northside s salesperson John Hovenden.
He walked us through the process step by step.
Honestly we had called different salesperson but they keep changing they re prices for the car, but when we called John he never ever changed a price, he kinda kept it in a fixed price. Me and my family totally appreciate his work. In the future, if we somehow want a car we will call John (100%). Thanks man for your work.

Don Holified and other Assistants at Northside Lexus Dealership are awesome when purchasing a new car. I received excellent service.

Excellent. Sarah, new service coordinator, was very pleasant, well trained, and thorough. Thanks, Doug & Peggy Libby

Personnel are great and service is very professional and efficient. My consultant, Ms. Bratton is very professional and service oriented.

Mark Hunter service was excellent!! He has a pleasurable and professional personality. I would recommend him to family and friends.

For my 10,000 maintenance, the service was excellent. I can not remember who service me, but the young was extremely helpful and patient.

For my 15,000 maintenance, the service again was excellent!! I would recommend Northside Lexus to everyone. Keep up the great service!!

Great people to work with. Very clean facility full of very nice and accommodating people.

Keith Cawthorn was diligent when listening to my questions, updating me on the technical concerns and solution options as well as on progress. And the guys did more than what I expected. When they state it's a world class service, they really strive for that!

This is my second Lexus purchased at Northside and was very impressed with experience. David Ortiz presented his side of the sale in a very professional and courteous manner. He is an asset to your organization.

Donnie G. H. is the guy to go see at Northside, if you need a Lexus and a deal! He is a great guy and super patient!! Love working with him..... 2 Lexus purchases in 2 years from him and him only!!!

I was buying a surprise wedding gift for my new wife and they went out of there way to accommodate my needs. Thank you to Tony and Larry for the great customer service. We will be a repeat customer.

This review is specifically for Larry Kidd. I purchased a vehicle from Northside Lexus close to 4 years ago, however, I still remember the excellent service from Larry. He is an asset to the dealership.

Very knowledgeable sales rep. I would work with again in a heart beat. The dealership has a great selection of cars to choose from. My husband and I are totally happy with our purchase.

This visit was the first time my car had an issue that needed resolved versus all other visits that were maintenance schedules. Although the regular Maintenance visits have been with excellent service having an issue with your car necessitates a more urgent response. I would like to say the Lexus folks went out of their way to service me and my car.

At the moment I drove up I was treated as if I was the only person in the world and that my concern needed to be resolved quickly and successfully. I have never seen such service before at any other dealership and most establishments. Although my service representative was not available someone else stepped in as if I was their personal customer. However Edna my service rep did find me before I left and shared with me the issues they found and asked if I need anything else. WOW, a double dip of caring and concern.

I want to thank and praise those I met to solve my issue and get me on my way as quick as possible. I will continue to be a Lexus customer and share my experience with others to consider North Side Lexus.

Thank You

John Paradysz

Sales person was very knowledgeable and personable. This was definitely the best car buying experience I have had. I'm also very happy with my new vehicle.

Great experience, the vehicle was cleaned and gassed up ready to go, went in signed a few documents and was on my way. The customer service was superb. Bernie is a good Salesman. I would drive from Dallas to Houston again to purchase another vehicle from this dealership. Buyer friendly environment. Thanks everyone!

Spent the day checking out different car dealership and was treated like total trash when we arrived at this dealership. There were easily 8 gentlemen standing inside the door, when one approached us and asked what we were interested in. We told him and he told us to go inside and look at the showroom. To enjoy, because it really neat inside. We went inside and not a single person ask if we needed help, if we wanted to test drive anything, nothing. There were TONS of workers along with the whole gang of gentleman in the door entrance, just watching us. No attempt to help. Several other customers inside had a sales associate with them, helping them along the way. We looked at several options and were looked at several times by multiple employees. We decided to go back outside, go to the lots since no one offered. The gang of gentleman watched us again walk towards the lot, never moving or attempting to help, when we realized THEY bring the car around to you. No need to walk the lots. We walked back to our car, the gang of gentleman, again watched us from the door and NEVER offered to help. I guess our money isn't good enough for these pretentious snobs. That gang of gentleman need a reality check. Your job is to service me not decide I can't afford what you have. I sure hope no one else has to leave this dealership feeling like you aren't good enough to be there. How completely insulting. Management can check the cameras and fact check my story.

Competent, friendly and efficient. Randy went the extra mile to find the vehicle I needed at another location.

I found all of people there are very helpful and kind. I especially thank to Joe, he is a very responsive sales man and helped me a lot.

As always, treated like a queen. Fast and polite service even on a recall!!!

Usually good service here. But last week I had them change the coolant & when I drive off, the engine over heat warning light came on before I even got out if the parking lot! Hmmm

excellent service and honest dealings.
very comfortable working with Joshua Keough

I have purchased/leased several Toyotas Yukons Suburbans and Escalades in the past twenty years or so , I replace vehicles on an average every 18 months . This was my first experience leasing a Lexus from Northside Lexus. The sales and Finance Staff were very professional, Upfront and caring throughout the process. I felt they really cared for my needs and appreciated my business. Their new facilitates are very modern and upscale. I will be be referring my Friends and family to this dealership if they are ever in the market for a new Lexus Automobile.

By far, the best car buying experience I've ever had!

One of the reasons we buy Lexus is the friendly and accommodating people who work there. Love the loaner program. Must give a shout out to Kyle Galindo for always greeting us with a warm welcome and making things happen so seamlessly.

Lexus Northside has an impeccable reputation for their
Service Department. They are very professional and
extremely talented in keeping my Lexus in excellent
condition while keeping my schedule as a top
priority. Lexus Northside's Corporate Integrity speaks
for itself while my safety and peace of mind benefits
my family.

Always a pleasure to be met by the wonderful staff and the service is definitely outstanding.

Excellent service as always. Jacque kept me in the loop when unexpected delay occurred.

One of the best salesman found is mark green. U must buy from him.

I can't say enough about this dealership. Our salesman was Joshua Keough who hands down is one of the best car salesman I have ever dealt with in my 20 years of buying cars. I am always very nervous about the financing portion of the experience anywhere I go, but this experience was amazing. There were no surprises or tricks in the finance office and they exceeded my expectations. We have never owned a Lexus before, but due to this dealership I believe we will become steady Lexus owners.

I've gone here for the life of my car. The customer service is always professional. The prices are always inflated- but what did you expect from a dealership? I've been impressed at the quality of the customer service over the past 8 years I've been going to them. Just save your pennies next time you hit the landmark miles.