Nikkie Nguyen

Review of Nothside Lexus

BAD CUSTOMER SERVICE!!! WORST EXPERIENCE !!!! WE B...

BAD CUSTOMER SERVICE!!! WORST EXPERIENCE !!!! WE BOUGHT A 60K CAR BUT WAS TREATED LIKE WE WERE BOTHERING THEM. THE ONLY REASON WE BOUGHT HERE IS BECAUSE MY BROTHER WANTS A COLOR THAT ONLY NORTHSIDE LEXUS HAD.
Initially I worked via email with Joe. We came into an agreement in pricing for the car and my brother came to the store with his trade. I am unfortunately unable to go with my brother because I was out of town. Joe was busy so Nick assisted. The estimate trade value from KBB was 21-23k and everyone know KBB trade value is always under market price. They offered 18k, which means 3k UNDER THE LOWER END of the trade range. We left feeling offended from the first offer. Nick does not even want to work with us. At this point, I told my brother to go to the other Lexus but unfortunately they don't have the color he wanted.
So even tho I felt like we were really got cheated on for our trade (yea the car is on sale for 23k after) we called and called and texted Joe about us coming back to sign for the car. No response. We have a business and we don't got all day so we just want to make sure we got everything we need prior to our visit. I guess he doesn't need our business. And guess what, to our surprise, they didn't even honor their own quote and raised the price by $500.
So tell me why, the dealer make a lot of money on us on our trade (6k), still raised their price ($500) AFTER ALREADY AGREED via email. And we also bought a car that is almost 60k, but get ignored and treated like an eyesore?

It's all about money to them. They don't honor their own words why would they care about you right? This is terrible customer service and I felt very offended about the whole experience. We are looking to buy a GX now and it won't be with Northside Lexus. And I will be telling EVERYONE I know how much of a scam this dealer is.