Northwest Texas Healthcare System/UHS Review

The registration step was very unprofessional I feel like they didn't give me the right services because my insurance was not in network with them, I was there for 2 hours the nurse check on me only for one time my pain was 10 I was crying because my pain and they wasted to give me a hydrocodone 5 mg I told them I take 2 10 mg at home and didn't work I was there for the pain and she was like well that all I can give you, plus i was in this small room if you can call it a room with only a chair and a TV I feel like they were discriminating me because my insurance , very bad experience with them never in my life I will go with them !!!! A and I forgot they want me to pay 250 dollars before my service and after I told then I don't have the money they left me in tha small room for hours with out service I feel like the service was based on my insurance and because I didn't have the money to pay. highly recommended next time go to the BSA hospital.

this place sucks the er nurse on grave yard a blond with curly har and the guy dont know who the nurse was for us bu never came to check on us sat in hall chatting away and when went to see what was going on was told dr will come brief u all in a minute that was at 230 am and no one came not even the nurse went at 345 to see what happen and was told dr had put in order to be put in hospital and at 730 am new nurse told us the orders were put in at 545 i dont think they care about you at all here the new nurse in morning was nice

Horrible hospital. Long wait times in the ER, staff that are stressed from bad management with learned indifference to patients. High turnover. No supplies. Executives that care more about stock performance than patients. This isn't a hospital it's a privately owned money maker that will cut costs compromising safety to meet the bottom line. High infection rates. Don't go there.

I was there with my husband. We were on fourth floor and I do want to comment your wonderful staff. Nurses were helpful and kind. The people who cleaned were great. The fourth floor was an excellent experience. The emergency room people seemed to be understaffed as experience not so good but was not fault of the few nurses working there.
Altogether I would recommend your hospital as the place to go. Beth Hodges

Extremely unprofessional, unorganized, and unhygienic!

Refused to assist a black women that was in pain after waiting for hours no one tried to help her. I wish i could give 0/5 stars

I have never been so internally humiliated by a professional before in my life. I don't just go to the ER for a good time. Something wasn't right and I expressed that. Explained that. 2 blown veins and 8 hours later I was told that my problems were irrelevant compared to the other cases and that I was fine. They ruled out the "real" problems and then I was mocked by the Dr for thinking something was wrong in the first place. This may be TMI but if a woman bleeds heavy with large clots, for 6+ weeks, there's something not right. Tubes tied or not, something is off. But hey, they figured out I'm not pregnant (obviously) and that I have good blood counts while making me feel like an imbecile for being concerned. Good job. Congratulations.

I only have experienced the labor and delivery as well as the postpartum departments in this hospital. The staff is exceptionally amazing!!! My nurse throughout labor and delivery was so kind and patient and caring. Postrecovery, the nurses were on top of everything they always kept my cup filled and made sure that I had enough to eat and helped encourage me to walk and gain my strength back. The nurses were super sweet and cheerful.... like a breath of fresh air. I had such an amazing experience there and I do not want to go anywhere else ! It was very clean and well kept. Even walking down the hallways people would acknowledge me. I definitely give these departments 5+ star rating. The doctors there are also very kind along with their nurses.

Probably the worst experience of my life!! The staff was insanely rude!! My 2 sisters & I have all been there(different times) & been treated with disrespect. 3 different stories that are to long to put. (Only a few registered NURSES were kind. I respect them & thankful that they helped).. I understand it's a hospital & it can be stressful but 3 different people who went came out with the same response, "they're so rude!" Unbelievable... #NeverAgain

Gave birth in 2019 had to be induced was ignored multiple times by the hospital that my blood pressure was high instead they just kept retaking it until it went down that was very dangerous for me and my child and then once I gave birth the doctor made an awful joke that the newbie who was sewing me up well if he makes a mistake it ll be alright I bout threw hands with a doctor the only reason I m giving y all 2 stars to be nice was because most of your nurses were amazing the doctor not so much he needs to find a new career looks to me like not much as change y all should be ashamed

Quality care and friendly , knowledgeable staff. You can't ask for much better. This is my hospital of choice always.

This isn't even worth a full star.Very awful staff. God forbid if you don't have insurance during an E.R. trip they will pretty much treat you like a third class citizen. Everyone got treated and I was put in last. Just because I wasn't bleeding or vomiting they over looked what was wrong with me,they pretty much drive you to leave. I guess being a human will never be good enough. Sorry I can't afford insurance. Very un professional of the staff.

Northwest Texas Hospital is one of the BEST hospitals in Amarillo with the BEST caring nurses and the BEST DOCTORS in town. I HIGHLY RECOMMEND NORTHWEST TEXAS HOSPITAL ! Never have I had a bad experience there. They are always very good to their patients ! Keep up the good work Northwest !

Check-in went great. Well taken care of. During my prep for surgery everyone was nice and took good care of me. After surgery the nurses on the day shift were great. Always checking on me, giving me my meds on time, answering my questions, very friendly and helpful. During the night was in a lot of pain and had to call nurse station twice to get medication. Took 50 min before anyone came by. Then my next round a meds were late. The nurse did mention that she wouldn't come in and wake me for meds, I would have to ask but knowing my pain I would think there would be more attention paid. The next day when the day nurses came back on they were great. The nurses taking my vitals were wonderful. The gentleman who took me to x-ray was very friendly and enjoyable. The food was really good and liked how you can call in your order. The staff delivered promptly and were friendly. My overall stay was wonderful.

I had surgery here Friday and have been staying since. I've had horrible treatment and service in the past at different places. Northwest doesn't qualify for that bad of a rating. The service here is acceptable.
The main issue I have is that RN's here seem to either hate or not care about their jobs or they hate or not care about me. I'm not a mean patient at all too! I'm one of those that has a high level of respect for those in the profession, and I appreciate all the help received. Everytime a nurse walks in, I try to be cheery and sometimes joke around. They have a hard enough job. I try to make it better every time I see them.
But, this staff's attitude leaves me wondering how much of their displeasure is brought on by themselves and their own attitudes! Weirdest thing is that it seems to affect the higher title more than like CNA's and stuff. Tge higher the title, the more they seem to not want to be here!
They really do kind of stick to bare minimum with their work and care provided too.
You seriously need to figure out what it is these people hate about their jobs, cause yeesh!

Didn't attempt to get my records from tech. Tried to have me go through another MRI plus labs before referring me to a neurosurgeon when I ALREADY HAD A STAT REFERRAL in place. If I had not of refused I would have had to pay the bill myself because my insurance wouldn't cover a second MRI when i already had one. I was in severe pain and left the same way.

There is a woman getting mocked my doctors and not getting treatment because of the color of her skin ,you are not working hard to ensure safety of patients just only the ones you want

My sister and I had to bring our 83yr old dad in to be checked out. From the minute we walk in the staff, nurse and Dr. Poage were awesome. They were so kind and thoughtful to our dad.

My sister and I felt at ease because of the course of treatment.

Wonderful experience!

Thank you! Northwest Texas ER at Hillside and soncy

Inconsiderate of my situation felt embarrassed and uncomfortable

On the way from Fort Worth to Colorado for summer vacation, I missed a curb while antiquing here and severely sprained my ankle.
My husband and I felt I was well taken care of. Everyone we encountered showed genuenine concern and care especially my nurse, Mindy.

so disappointed in the care i got from the ER you can be half dead they wouldnt care i had congestive heart failure and pneumonia i would go into further detail but i wont hope they fix the problem

I transferred to NWTH via ambulance after a home birth. The labor and delivery staff was wonderful. They were respectful and efficient. They made my unexpected visit that could have been horrible absolutely wonderful. I would recommended them !!!

DISRESPECTFUL WORKERS!!!!
They laughed at this woman over her color named Ashley

This is a great place to be killed by neglect and substandard nursing care. I do not recommend this joke of a hospital to anyone.

I am disgusted by the terrible care I have received. I've had a nurse tell me I wasn't as important because there were children here. I thought that all patients mattered. Mind you, I'm here for heart problems. I've received disgusting care, I've been made to feel like my issues don't matter and I don't know that coming to this hospital is in your best health interest. I've had great times before here, but I'm appalled by the nurses here today.

The doctors and nurses laugh and yell at you when you tell them you're in pain, refuse to do anything to ease your suffering. Save your time and go somewhere that they will actually help you. This place is a ticking malpractice suit waiting to happen, condisering how blatently rasict they are.

Every one was very nice and helped me. Nurses were great hospital was very clean had a great experience

The Staff was Excellent.Very Attentive.The MRI Tech was Especially Wonderful.She was Very Nice.The Only Thing I Didnt like Was the Waiting.But a Good Crew Will Get You Past That.NW ER is Real Good.

Love the staff and the clean hospital ! Had my first baby girl here and will have the rest of my babies here for sure the nurses I had were simply amazing ! Definitely recommend for new mommas or even mommas looking for a hospital to have a baby !

Every single health worker knew what they were doing and did it in a professional friendly way. The gentleman that did the CTSCAN was so gracious. He knew I was in terrible pain and was very patient and helpful. I was surprised that everyone was so nice and i really appreciate it.

99% of the people I came into contact with were friendly, efficient, caring, and supportive. They deal with people that are generally not in a good place with compassionI I would not hesitate to return to NWTH if needed.

My brother was on the mental health ward and was disrespected in many ways. His arm band had the incorrect PHI and it was uncorrected, however they did finally give him his medication after 24 plus hours with the wrong information on the arm band. Clearly a HIPAA violation and a compliance issue. He spoke with several of the staff members to no avail. He was Also not given his C-pap to sleep. And his clothing was withheld for 48 hours. When he ask the young tech about his arm band she rudely referred him to another individual and insisted that "They put on the band what you told them to." As well as stated " that she was not going to allow the patients to get on her nerves today."

Working in healthcare I find this to be deplorable. I called and was misdirected and told to call another number not connected. And received a voicemail. I am currently still waiting for a call back.

The facilities were great, up to date and clean. The surgical staff was friendly and professional throughout my procedure. The nursing staff that attended me after the procedure was phenomenal in every way. The only reason I don't give a fifth star was the lady checking me in. She made a simple procedure long and difficult. I already had a great deal of anxiety to start with, she managed to increase anxiety a great deal.

One of my dearest friends in the world has been in the Covid Unit at Northwest Texas Healthcare for nearly two weeks. His care is appalling to say the least. He can t even get water. He ll push his call button; sometimes getting a response, sometimes not. He s only asking for WATER for goodness sakes.... and his lips are dry and cracked. Sometimes they ll bring him water an hour or so later, sometimes not at all. They don t keep his room clean, leaving dirty tissues scattered about. This is NOT okay. They bring him cold food and have even forgotten to bring his meal entirely. Somebody in high places needs to get an inspector down there. My friend is fighting for his life in a Covid Unit! Have some compassion, respect and humanity, Northwest Texas Healthcare!! Shame on you.

The employees at NWTH emergency center on Hillside were very nice. We went with the intention of getting excellent care like I receive at BSA Urgent Care. But BSA was so busy with patient's that I assumed were probably flu patients and because the issue I went for was for a wound to my arm cause by fall I went to NWTH. I explained what I was wanting and needing in regards to this wound however the care I received was unacceptable and not what I reqested. I could have done the same thing at home that NWTH emergency did. I was expecting better care from them. The bandage that was put on my arm didn't stop the bleeding and kept coming off before I drove home off of Bell and Hillside. I hope that this review will help them change their patient care. I realize my reason for the visit was not life threatening but it took me two hours to get some Betadine and gauze placed on my arm. Whereas BSA would have washed out my wound with sterile water first before using Betadine and would have pulled the lose skin back over my wound so it would protect my area of tear. and would have put some stitch tape on my wound. I went home and redressed my wound myself. The doctor seemed caring and even told me that he would bring in the necessary instruments to do what I e requested. When the nurse came in, nothing was done that the doctor said he would do. Someone dropped the ball at this facility. I am diabetic and was needing to get something to eat but after two hours of sitting there I was done with this facility until they get their services better.

I went to the ER at this hospital out of concern for an infection that got out of hand.
Aside from the normal dismal setting of an ER I noticed that they didn't have very thorough forms to fill out. Understandably it is an ER however some places are more on the ball of getting as much information as possible to diagnose someone.
During my wait I saw someone who was waiting with a different patient making sure a man who was vomiting a lot had something to vomit in. (there was a fairly large puddle of vomit just before the door walking in.) I also noticed by filling out whatever form they had to fill out I set a trend for everyone else waiting to fill out a paper too. No one seemed to be making sure of this.

There was only maybe 5 people by the time they started letting people through. By then I had been waiting an hour.
The doctor I saw hardly looked at me, and walked off. No one was interested in history or why. I asked for blood work, something to be done to get a concrete view of what was going on. Most places this is routine. Most places this is normal, most places understand the importance and usefulness of blood work. A lot can be picked up and understood with a simple battery of tests that could end up being a good reference point in the future. Not this place, not at all. They discharged me so they could escort me out with security.
A blood culture would of let me know with more certainty that my infection has not spread into my bloodstream. Ironically I noticed they had a memo on the monitor at the check in station about sepsis, I wonder how many other people they have failed to do proper lab work on are suffering from something they could of avoided had normal tests been run after a visit at this ER.


My suggestion avoid this place, at least this shift.

Greatest team of Doctors and Nurses and staff. They took great care of us and helped us in every way.

Day Surgery staff all very professional. They were patient and kind. I d recommend this facility to anyone.

Today was an upper endoscopy and I was greeted with utmost courtesy and kindness by desk staff. Nursing staff was stellar as well. I didn t want for anything. Warm blankets, the offers of can I get you anything else? I love Northwest Texas Hospital. Explanations of procedures were thorough and thought out and explained in a manner I could grasp. Of course my doctor is by far the best I have ever had. In conclusion, I trust NWTH with my care 150%. I am ALWAYS treated with dignity and care in addition to the great personalities of everyone.

If I could rate 0 I would. I highly recommend going to BSA. Atleast at BSA they act like they actually care. Having a family member wait 11 hours to for a room after getting orders admitting them. Then the lack of checking on patients regurlarly while in the E.R. trauma room.

I was very pleased at my visit. Everyone was very attentive, caring and compassionate. I recommend it .

Best hospital ever all the nurses doctors and all the people that work there take really good care of you 100%recomended

Worst hospital ever they are so unorganized I would advise nobody to go therr

Great experience..I was well taken care of and set at ease at every level of my stay.

The wait time is short and the staff is very friendly.

If I could give this hospital a rating of 0 I would. Nurses and doctors REFUSED to give a black woman help after the doctor(s) was told of the pain she was feeling. Absolutely disgusting. Those sorry excuses for doctors and nurses deserve to face consequences for this racial discrimination. Action needs to be taken on your part. The patients name was Ashley. Treat your patients with equality. Disgusting.

Always there to help my family. My father in law was scheduled for surgery. It was clear he was not stable for this procedure. Thank you Northwest for noticing how weak he was.

Went to minor emergency today with chest pains and left are pain and had pain. They were concerned with EKG looking different from a previous EKG 2 years prior. They took labs twice and EKG to double check. Was then sent by ambulance to northwest hospital and a group of student dr said EKG looked normal and last minor clinic hooked up leads wrong and caused bad EKG. They asked me what meds I take when I said anxiety medicine they were quick to tell me I had a panic attack and were admitting me for observation from having a panic attack. So it's obvious someone dont know what there doing and dont believe it's the minor ER clinic since they consulted with Dr at hospital before I was transported. I dont have insurance and can't afford a over night stay for observation due to them blaming another clinic for not connecting EKG leads. If you want to live go to BSA.

LOTS of chatty nurses in the ER getting an earful about a nurse's night out as I'm writing this review. patients can still hear your conversations through the curtains...giggling and snorting and complaining, cussing, overheard them talking about patient's appearances, things they shouldn't be talking about, lots of personal conversation, rude to patients.will go to BSA next time...come here ONLY if you need a note for work..I wouldn't recommend coming here to be taken care of...

Didn't take as long as it usually does. Dr was great

Good service good team loved the nurses before and after

Refused to take proper care of a black woman who was in obvious pain, and instead laughed in her face. Took no proper actions and when she requested the doctor look into what could possibly wrong by looking at her stomach he instead got infuriated and denied her request. They then eventually sent her home knowing they did no good for her and she was still in an excruciating amount of pain. This hospitals staff of nurses and doctors are completely unprofessional and unhelpful. You guys will be outed and everyone will see the harm you ve done.

Just seen a tiktok where this black woman was refused of service even though she s been waiting there for hours to be treated and when she asked to get a cat scan the doctors got mad at her and stormed out.

Great nurses while mom and dad were in icu with covid. Mom is back with complications and improving quickly. Again, great care and caring staff

I went to Northwest recently on Friday 11/20/2015 for reversal of my colostomy bag i Dr. Hansen and his team were wonderfulwas in the recovery room when my surgery completed i didn't even notice that my mom was there i was knocked out and i didnt get my room till 11:45 that evening was when i woke up i told my nurse that evening I wanted to watch ID channel because of this murderer who wanted to control these children and told them I am your mommy now
on the last day i was there Thursday November 26th,2015 I seen Dr. Hansen in the Five North Nursing Station i said don't you have something else to be doing right now like being with your family for thanksgiving he laughed because I was right he was just flirting with the charge nurse one of my friends i know up there just to get on her nerves I told her ignore it he just behaving that way because Galvan wasnt working i got even with him at the following visit on December 3rd,2015 I told him what was that with you and that nurse.the head nurse at the surgery clinic Darla asked me what was that about i said I cant say what it was because it was improper and gossip and its something you need to ask him or I was going to let Galvan know about Hansen and the charge nurse flirting

Developed severe chest pain while passing through Amarillo while staying at a RV park very early in the morning. Wife called 911, EMTs arrived quickly, transported me to Northwest's ER. Received quick and professional treatment for what turned out to be a pulmonary embolism. EVERYONE was professional, attentive and kind. Did have to wait in the ER until a room became available. Staff on Tower A5 South did a great job.

As I sit here in the hospital hoping it is my last day, I have to say Im a bit unsatisfied with my stay. Things moved pretty quickly through the ER though. Than I was told I was going to be admitted. The only time I actually saw a Dr. and Im sure his bill will be over 1000. I've been here 3 days and still dont know whats going on...one nurse guested from what she saw of a test and others say Im probably going home today. My white blood cell count is high still too and they have yet to address it or give me anything to get rid of an infection thats shown up in my blood stream for about three weeks. The food is herendous. Never been in prison but have geard about ut...sounds oretty cimprable some was nit even edible. If I had insurance allowing me to go to BSA I would have!!

5 min. after we get here the lady behind the counter who is checking people in had a very rude comment..she said this place should be called the city dump cause it sure feels like it...unbelievable...how.is she professional..If she don't like her job she shouldn't be here

They could use more helping hands in the x-ray department. The process was slowed because there seems to be only one x-ray room in the ER. Other than that, it was fine. Suggestion I can give is to check on the patients waiting behind the curtain and ensure them that they have not been forgotten.

I was treated great. Everything was real professional and the care I received was excellent.

My daughter in law was having contractions 3 minutes apart and they made her wait 3 hours before being seen, and the nurses were rude.

I went in with a problem, was processed, saw Sal (who was excellent, professional, astute), received prescriptions, and was out in less than ninety minutes. Everyone was respectful and helpful. I'm glad I chose Northwest!

I had very good care from when I arrived until 3 days later very kind to my family also.

Everyone was so kind and helpful. Especially Erin a nurse in the ER.

From the moment we arrived until the instant we left, everyone was super nice.

They took great care of me before and after my knee replacement surgery.

My husband took me to the NWTH ER on Georgia St Tuesday afternoon at about 4:30. I had been suffering from a kidney infection and had gone to my primary doctor earlier that day. I was in a lot of pain still so our doctor advised us to go to the ER for an IV because I was severely dehydrated & for pain meds through an IV as well. We got in right away. The 2 nurses that saw me first were nice. The doctor that came in afterwards was not. She seemed like she didn t believe what we were telling her & irritated I was even there. She told us they would start an IV, do a CAT scan & get me some pain meds. After sitting there for at least another 45min the 2 nurses came back & put the IV in, drew some blood & gave me some pain meds. Shorty after that I was taken back for my CAT scan. The gentleman that took me was very nice. Then I probably sat there for at least another hour without anyone checking on me or getting an IV started. My husband went out into the hall and asked the doctor if I could get a bag of fluids & she was very rude to him and told him I had already had one. He checked with me and I told him I hadn t. He went back & told her again that I hadn t and she said she would check on it. About 15 min later this nurse came back and asked if I had an IV, I said no. I lifted up my sleeve and she saw I had the IV needle in my arm & said you do have an IV, that s what I was asking very rudely. I asked her why she was being so rude to us & she said because we were being rude to her. Granted I ve been in pain for 3 days, super dehydrated & had been sitting in that uncomfortable ER bed for 3 hours without anything being done, I probably wasn t the nicest to her. I asked her if my doctor was still there & she said yes and I asked to see her. She went to get her. I told the doctor that the nurse was being very rude & that I just wanted some fluids in me. The said I only needed the fluid to wash out the contrast that was given to me from the CAT scan. Neither the nurse or doctor really cared what I said or how I was feeling. The doctors excuse was that she was sorry I came in on such a busy night. Regardless if it s busy or not, no one should be that rude to someone. Finally my bag of fluid was started & I almost immediately felt a little better. Another nurse came in to check on me. She was very nice. The doctor came back one last time & said there it director had been there and witnessed the whole thing. Well, I never saw the director & no apologies were given by the director. The doctor apologized again & said she hoped I knew she was being sincere. I will never go back to NWTH & will tell everyone I know not to go to that one on Georgia St especially. The only couple good things I can say about it was that it was clean & the last nurse I had actually seemed like she cared about me.

Very impressed with my whole experience!! ER and Pediatric floor were wonderful! Thank you for providing amazing service!

Refused to assist a black women that was in pain after waiting for hours no one tried to help her. The doctors and nurses laughed at her, unacceptable behaviour.

Just came I'm from this ER and everyone from the very nice front desk lady who helped wheel me out to the nurses in the back who were polite sweet and answered all my questions, were top notch. Just left at 7 Sat and If I'm ever in the area and need aid I will be coming back, Probably will be sending cards to thank them if I can remember there names, nice visit beat I've had in an ER

I know now the ladies dressed n white are what makes this place I had my gall bladder removed these ladies were all amazing every single one of you n I thank you ever so much keep it up

I usually only have great things to say about NWTH, the nurses in the ICU are amazing and saved my Fiance's life two years ago. However, the ER was a different story. He was sent there by ambulance after he had his first seizure ever. All they did was drug him up and send him home. He could hardly walk when they discharged him and was still very very out of it. I feel like if he had insurance he would have gotten better treatment but because he didn't they kicked him out like trash.

Receptionist is extremely rude to EVERYONE that walks into the ER.

Great experience. Minor injury requiring stitches. Dr. Vorhat and the nurses were awesome. Waited less than 5 minutes before going back to a room. Everyone was kind and professional.

Its hit or miss. You don't really ever know how you'll be treated here. I've a few times where I had good care and some where I received poor care. Today was a poor day. Saw PA and he was very friendly. Examined me and assured me that even though I thought I may have strep throat that he was sure I didnt. He said it was just pharyngitis and my throat was probably irritated said he was gonna write me a prescription for some magic mouthwash to help clear it up and ease the pain. Well so I wait for it so I can leave and then a doctor comes in and says what's the problem. I explained to him that I'd already been seen he just goes "well did he do anything for you?" I told him he did and was gonna get me a prescription anyway. Well he proceeded to want to examine me anyway and decides he thinks I have strep and am gonna need antibiotics and to give him a just a second. I waited another good 45 minutes and a nurse comes in with the prescription from the first guy I saw. So I explained that I was confused and was seen by two people and given two very different diagnoses. So she makes me wait forever and finally tells me we're going with the second doctors diagnosis and gives me the amoxicillin prescription.

I I scheduled for a procedure and I had a charge nurse who is unable to find a vein to start my IV. She continued to stick me and Stick me and Stick me. I should became frustrated she decided to put her hair up in a ponytail remove my shoes and go to for my ankles. Wish you went back to work on my feet I asked you to please change her gloves she removed her gloves to him in the trash and walked out of the room. I asked the nurse who was sitting with me doing my chart checking me in to please not send her back into my room that I did not want her and if she came in I would leave and not get the procedure . Other than that experience everyone was wonderful.

This is for the the boss or hiring older lady in the gift shop she was so rude and acted as if I was a inconvenience to her , then I asked if they were hiring and she ,in front of other workers said No and we wont be plus you're pregnant and you cant work here ! I was so embarrassed and wanted to give here a piece of my mind but i didnt, i stayed a lady and just walked off. I WILL NEVER SPEND ANY MONEY NOR COME HERE EVER AGAIN!

My experience was great. Everyone was very friendly and Dr. Glock was amazing.

We just delivered our baby here on July 16, 2020. The nurses and team of doctors are amazing at this hospital. The hospital rooms are much more ideal for a new little family to recover in, extremely comfortable and roomy for mom, dad and baby! We will definitely use this hospital again!

I do not recommend going to the Emergency Room. My mother was sent here by her doctor who was highly concerned about her EKG. Her blood was drawn but left in the room, after about an hour I had to go get someone who finally sent it to be tested. She was not checked on. There was also splattered blood all over cabinets that was there prior to us coming in. I had to go find someone to help her with her chest pain. I mentioned the blood, they said they would clean it and never did. We were there for 6+ hours before she was finally seen by a doctor. They only ran blood work, said she was okay to go home. It wasn't until my parents were very upset and wanted the paperwork and copy of ekg that my mother was admitted. And when I say admitted, I mean a bed brought into her ER room. The doctor took on too many patients. The staff seemed to be trying to heard most of them out without following proper protocol.

Wonderful employees nursing staff ,doctors , admitting, welcoming everyone was so wonderful thank you

It was busy, however, all the staff were attentive and professional. Good experience overall.

I'm going to mimic what my wife said:
Denise, PLEASE train your Labor/Delivery and Post Partum nurses more effectively in patient compassion and remind them they are there to serve the NWTH patients, not judge them. Their paychecks come from the insurance payments paid to CARE for the patient. Also, they need to be more present with their patients. It s sad that they cannot wait to get out of patient rooms and back at that nurses station to sit, talk, eat, laugh.
A good place to start might be for you to shadow Covenant or UMC L&D and PP. Those nurses are stuck to their patients like glue. Encouraging them and truly supporting them. Your unit has a long way to go to be at par with other hospitals. Even during labor and the way your nurses talk to the patient versus the way nurses at other hospitals ENCOURAGE and EMPOWER their patients. Lubbock isn t that far away and it would do you good to make your unit better!
I do believe you care. Also, some of your nurse s have been on that unit so long, they seem very burned out and just angry that they have to care for patients (Tara Judd, for instance. Who also wears the wrong name on her name badge, which I can only assume is due to excessive complaints, but still, that s dishonest on her part.) I'm privy to know she's been complained on many times. Currently I m not sure about the safety of your floor either as nurses can t wait to get out of the rooms.
Maybe change policy to where nurses must sit outside their assigned rooms, waiting on patient needs. That might be a start. They don t even do report in front of the patient which is excluding the patient from having a part in their own care.
I tried to stop in your office and discuss these things with you person to person, however we were in a hurry to get out off this unit. I truly believe patients need to know what a stay on this floor is like. I am writing this review for the patients who may not be as versed as myself in understanding they have a voice and that their voice matters, and that this floor has a responsibility to make sure all patients have good care. My true review of this floor is that if you want to have nurses care about you, or a nurse in your room to answer questions or address concerns, or explain anything to you, you don t want to use NWTH. After talking with others I realize there are many complaints made on many nurses on this floor, but especially for the one mentioned in the review. LISTEN TO THE PATIENTS, after all, they are the ones who matter.

Not a good experience for my daughter having her first baby. If you are having a baby don t choose NWTH. I am not hard to please by any means but it was shocking how bad some of these nurses were. Maybe they were short handed and extremely busy who knows. We did have 3 nurses total out of a 5 day stay that were amazing.