Northwest Texas Healthcare System/UHS Review

I had a procedure done. The staff was very kind and caring. They treated me with respect, and took great medical care of me.

Had to spend 11 days at NWTH.. The doctors, nurses and staff were all amazing! I felt well taken care of.. Thanks NWTH!

Everything is perfect despite the fact that it is a hospital that helps the community. All the workers are attentive and the treatment of the doctors and nurses is excellent. I have no complaints. Thank you, and Blessings to all the cleaning people, cooks and all departments in general.

On 10-08-19 my wife drove me to the Er on Georgia st. Nursing staff was attentive and appeared genuinely concerned about my condition. Dr came in quickly also seemingly concerned and began treating me right away.
A ct was ordered and the tech questioned her ability to conduct the test because of my iv being in my neck. She learned it was fine and wanted me to be out of bed and into the wheel chair. When I explained I couldn t move that many times, she made it know to is all she wasn t happy.
Dr then order more pain meds due to me still experiencing so much pain. He also told us he was admitting me for pain control and further evaluation. I agreed and ems was called due to iv and meds. I was also severely nauseated. While being taken by ambulance I was given zofram to help the nausea.
At the hospital I was taken to room 522A and assisted to the hospital bed and covered Nurse came in and did a brief look at me and took my vitals. The dr came in soon after looked at my stomach and listened to my lungs. When I explained how much pain I was in he asked the nurse what medication I have been given so far. She told him 8mg of morphine and 200 mcg of fentenyl . I didn t want any miss information given so I said that wasn t right I was only given 100mcg of fentenyl. She then replied that s not what our record show the doctor then walked toward the door and said he wasn t ordering any more opioids and was thinking of Tylenol. And commented as he left they he disagrees with the other doctors diagnosis.
The nurse left after him closing the door as she exited. After some time the bed alarm started going off and no one came to check. I pushed the call button explaining the alarm was going off. the nurse walked in and found the bed alarm had gone off because the lock was set. I again asked the nurse isn t there anything you can do to help me. Her reply was that she needed to wait on the doctors orders before she can do anything. On leaving she asked if I wanted the room light off. I said it doesn t matter. She left and closed the door. After a while of being left in this room, in severe pain, no one willing to help me I thought if I called a supervisor they might help. After requesting a supervisor to the room it wasn t long before my nurse and the supervisor came in and asked if she could help me standing with her armed crossed. I explained my frustration and need for someone to help me. Her reply was the same, the nurse is waiting on the doctors orders to get here. I the asked if I can get pillows or someone to rub my back, something to help. My nurse looked at the supervisor and said, I m not rubbing his back the supervisor then said, well there you go . Then both turned and left the room. This time the supervisor asked if I wanted the door closed or open. I told her this time she better close it because I didn t want others to hear me moan.
Not long after the nurse returned asking about home meds and items I brought with me like my wallet, dentures, ect. When I asked her if she planned to leave me in this room and not help me. She said that the dr had said that at 8am I can have my normal home medications. I explain that because of the Er visit I never took my 10pm meds and I couldn t wait that long. She said I could AMA and go take my home meds now. I agreed that I would be treated better at home than I was being treated here and said I would sign it. She returned with a computer pad and I signed where I was asked to. I was then told that I need to be out within 30 minutes because housekeeping needed to clean it. She refused to help me gather my belonging or call for a ride.
I called my wife and she came right way to get me.
After gathering my belongings I walked out

Love the food in the cafeteria everything was nice, and clean there was several option's to choose from. The only thing I did not like, and neither did the employee's was the hideous picnic table shirts that they have to wear. That's not okay! But everything else was perfect

My husband was treated amazing by everyone involved. From check in at the front to surgery and then discharge.

Always hate going to the ER. But Im treated with respect and care with professionalism

My Son Came Up Here Throwing Up Blood And He Just Turn 2 Months . I Been Up Here For 6 hours And No One Act Like They Cared. Never Take Your Child Here .

it was the most humiliating experience of my life. It was a TOTAL WASTE OF MY TIME. I went there because i needed an MRI per the instructions of my PPO (Dr. Nash). The doctor said no dice to the MRI, and just discharged me out onto the street. I COULD NOT WALK, OR EVEN STAND UP! If it wasn't for my good co-worker who picked me up, I would still be there dying on the street 3 days later.

Good luck trying to get any payment out of me. YOU CAN ALL DROP DEAD!

Great healthcare! Labor & Delivery unit are the best!

We were very pleased. The doctor (Dr. Obrock) was professional caring and competent. We were pleased with his interactions and care. The staff from the time we walked in until we left were great. They were attentive, professional and caring. We were kept informed of what to expect throughout the stay. Thank you to all.

The staff at NWTH emergency room were quick and so Kind in caring for my mom! They got the testing done quickly and we were out of the ER as quickly as they could but still receiving excellent care! Thank you to the doctor and nurses at the ER! You made a scary moment go smooth and calming!

Horrible experience! Walked in with 2 injured children and the staff did not bother to help us. Receptionist was rude after I told her my 8 yr old could not stand up and said well she has to stand up. She was hurt! My 6 yr old had a gash on her forehead and the other 5 "nurses" that were sitting behind the counter just sat there! They were too worried about calling security instead of treating hurt children! We walked out and went to BSA where they were treated like real professionals!

Horrible experience I ve had here!! Most nurses are bitter and talk about you behind your back

They delivered both our children, my daughter spent 2 months in the NICU, my son 5 days, wife was always treated with respect and kindness during her stay. I personally enjoyed the food in the cafeteria quite a bit.

I fell off of a ladder last Friday, came to ER in so much pain! I couldn't stand up straight, barely walk. Dr (horse's ass) Boone gave me Tylenol, did x-rays and came back 2 hrs later said nothing broken, go home take Tylenol and ibuprofen. The nurse asked him if he would give me anything for pain ( i.e. muscle relaxers, Tylenol 3) and Dr Boone said absolutely not!
I left in worse pain than when I arrived!
Dr Boone is AWFUL no bedside manner whatsoever and just a jerk in general!!

Doctors ignore patients and get mad at them after asking for help and refuse to help them. Need to do better! This is NOT OKAY.

I went to the NWTH Emergency Treatment Center on Hillside because I had CGM application device stuck to my belly. It was pretty painful and I had had no luck getting it off on my own. This was a very unique situation and presented a challenge for me. The NWTH ER Physician has never been faced with this situation before, yet he was able to come up with a solution that worked well for me. The facility was clean and well staffed for the number of people who were there.

The ER was quiet and clean. The staff was very professional and efficient.

Went for a heart cath - staff was extremely professional and kind.

On the road from Missouri to Nevada, I stepped on a nail the day before I left but being the weekend I left on the trip without a visit to my Dr. Received excellent care and assistance from this facility. Departed with two prescriptions for antibiotics and departed on my way to a grand daughter's wedding.
Thanks for your assistance and care.
Tom

The folks at this Emergency Center took very good care of me. Great job from great folks

I had upper back pains with elevated heart rate and went to the emergency room at Northwest. I was seen within minutes, EKG's, etc! Their team was ON TOP of it! I never expected to stay the night, but they were very thorough! Cat Scans, Stress tests you name it, and everyone was very sweet and explained what to expect. I was happy to find out I hadn't had a heart attack and only needed a few pills to guarantee my health. I would recommend them if you ever feel like you are in emergency.

They treated us with respect with regards to use deciding not to do vaccines. Thank you for your time and God Bless!

They do not have enough Dr's to run ER. After 5 hours for a bad migraineand, swollen face. They told me to stop taking a a blood pressure meds I have been on for 2 years. Worst service I have ever seen. Could not get any meds for migraine cause Dr was a P.A. It's sad after all the years they have been open you can't get good service in ER. And wait is still all day or all night long.

My dad rolled his car they are sending him home just bt looking at him

Everyone treated me with respect and kindness. Thank you so much for the wonderful care. My post op nurse Was so kind and patient as I was in horrible pain. She was so kind and informative I really appreciate everyone especially Dr.Kordistani he is an amazing surgeon. I have always had excellent result and care at NWTHS.
Sincerely,
Kimberly Maxwell

The people there went the extra mile to make me feel better and they all were nice to my family and were very explanatory about what was happening and what was going to happen. Betty was my first Rn after the surgery and she really went the extra mile and then some to help me feel better she was always so nice and polite no matter what I was really impressed with her but everyone was really great

Shld be -5 with the nurses on 5th floor tower A tonight. Completely incompetent and absolutely no regards to hipaa period. Er today was amazing but pain meds ordered at 8 p.m shld not take till 2:49 a.m. to be dispensed especially since 7 nurses are playing and literally ignoring patient calls and orders. 4/5/19 shift nurses were not up to par what so ever and very disappointed on how they represented such an amazing hospital .

The clinic was clean and pleasant. I was taken back without any wait. In the back I was seen immediately and the staff was thorough and friendly. The doctor was kind and informative. I had to wait over an hour for flu test results but other than that my visit was top notch.

This Hospital's ER is a joke if you don't have insurance! Never have I witnessed a complete disregard for a patient once the question of insurance came into play. The nurses were terrible, the Doctor didn't even complete an examination. There were no tests ran, the room wasn't properly cleaned, the attitudes from the staff made it apparent they weren't interested in being there. Complete waste of time.. Went in at 3am and 3 and a half hours after being in a room, was discharged with 1 prescription. Won't be going back that's for sure! Terrible experience!

Refused to assist a black women that was in pain after waiting patiently for hours no one helped her. Doctors where very impatient with her telling her that the catscan will give her cancer,the nurses yelled at her, yes they yelled at her for something she cant control. Horrible sevice!

We had a family member here. My sister in law and I went down to get us coffee at the Starbucks. We were the only ones there. There were 3 employees behind the counter and ALL 3 ignored us. When we walked away to go find some coffee they just stared at us,and never said a word.Absolutely the RUDEST PEOPLE WORKING THERE!!!

I was pleased with the care I recieved while at the NWTH ER on Soncy & Hillside 8/3/20. Dr. David Was very attentive and helpful as far as suggestions. I have been having trouble breathing for 6-7 months. While I was at the ER they monitored my oxygen level. It was below 90 and alarms went off. They put me on oxygen. And it helped a lot. I no longer felt like I was drowning. The problem is they didn't document my low oxygen level on what it was when I left. Now I can't get placed on oxygen until I can get into my Dr. When I am at a low level and I can't tell the future. That's incompetence and I pay for it.

If you have a real emergency, they'll leave you in the lobby to die instead of attending you immediately the way an ER is supposed to, y'all don't even deserve 1 star

My father in law had surgery here. The only thing is the nurses left the IV in his arm and didn t mention that they were leaving it in for a reason. He went back and that s when they told him.

Refused to assist a black women that was in pain after waiting patiently for hours no one helped her.
I wish I could give 0 stars the way they treat people is absolutely disgusting.

This place is incompetent when it comes to billing. I paid them twice already for the same services. I continue to receive billing notices and phone calls. I call them back and it takes over an hour to talk to a person. They promised to send a receipt via email but never sent it. Their automatic payment system has been broken for 3 weeks.

Nurses, and staff in the labor and delivery are wonderful. Would go back for anything

Nursing Staff and Doctor in the Fast Track were fabulous and took great care in getting what was needed done to get myself in and out and back on the road to feeling better

Great service and hospitality. The personnel at Northwest Texas Hospital were very Compassionate and Friendly and took care of all my needs.

I m not a frequent flyer at this hospital, I usually go to the adjacent BSA hospital, but needs must and it wasn t a bad experience. Personally I prefer BSA but everything and everyone here was pleasant and helpful. The building is definitely not as well presented as its neighbor but it is well kept and clean.

Pleasant surgery experience, staff was kind & attentive!

My fiancee and I went to our ogbyn and we were told that we needed to go next door to northwest to find out if her water broke so we did so and sat there for 2 hours before anyone came to even ask what was wrong they were laughing and didn't care for our questions much when they ended up putting fingers and cutips inside of her and after 2 more hours they came back to tell us that she was "dehydrated" even though she drinks more water than the recommended amount and on top of that we ask how along is she (with her pregnancy) and they told us that she is 30 weeks and for the people who know a baby that is already 4 pound 2 ounces is a pretty big baby for almost 2 months more of growing so after 5 hours of sitting and waiting we were told we were wrong and she is dehydrated

Very nice people from the time you walked in, until you walked out. Cares about YOU and your needs.

I'm extremely upset with the billing department. I had my daughter in September and have been making minimum payments. Basically whatever I can pay every month in order NOT to be turned in to collections. I recieved a phone call today from a collection agency and I am livid!!!!! She told me the services were for the 15th. We were released on the 14th so not knowing how that is possible I asked her to please explain in which she told me she was not allowed to release information. In the past I have always used BSA and NEVER had an issue like this. I will not be back to NWTH.

I am absolutely disgusted with the lack of care we have received. My brother was brought in by ambulance with a head injury due to a fall. Have been here over 4 hours and they haven't even cleaned his head. They sent him down the hall by himself even though he was disoriented. If I saw someone I would let them know however they could care less!

Pretty good care. My nurse was even understanding when I was confused and yelled at her While I was on morphine. It was 9:00 at night I thought it was 9:00 in the morning and they had left me all night without the blood clotting boots. Both male and femal yelling down the Hall instead of walking down Was only complain . Don't know Who it was

Northwest Texas Hospital in Amarillo is a Level III Trauma facility and is the only trauma center in the Panhandle of Texas. My son was in a serious UTV accident and was flown in from Clayton NM. As soon as he arrived they were waiting for him in the ER, and within minutes he was in emergency surgery. After the surgery he was in ICU, and then in a regular room. Altogether he was at Northwest for three long weeks. Everyone that we dealt with including the trauma surgeons, nurses, techs, wound care, physical therapy, occupational therapy, housekeepers, and food service were all very professional. The care my son received was outstanding and we are very thankful that everyone was so dedicated to helping him get well and recover.

I wish I could give negative stars. Went into the emergency room with an issue with my leg thinking possible blood clot. The triage nurse was very rude and then told us it would be a 7-12 hour wait and that all they would do is give me a referral. We left and went to the emergency clinic on I40 and Western and was seen immediately. Found out that there was definitely a major issue with my leg from my knee. If another emergency happens, we will NEVER go to Northwest. We'll drive to Lubbock if necessary

The staff is very pleasant. And they always make me feel like I'm not a burden. Christina be in day surgery is awesome she's great. Northwest Texas hospital is always my go-to

My daughter was seen at their clinic at I27 and georgia for flu - like symptoms. We were there for 10 minutes and received a bill for $2,943.00. I later realized BSA has a clinic near the Walgreens at 27th and georgia. Lesson learned. I won't make the nwth mistake again!

They have helped my grandpa get better off of pneumonia.

Candy stripe will take initiative to help before the girl at the registry desk will. I believe her name was Colandra. Worst day in a while and she still makes it feel like it everyday I ve walked in. I didn t go to anyone to complain, I just want my husband home now so I don t have to be pointed at every time I walk in. Idk why she won t drop it and quit telling staff I had a problem with her making a personal call during an emergency.

The personnel were very personable and excellent at their jobs. They made me feel like I was the only patient there and were determined to help me feel better. The entire facility was very clean and welcoming. I felt I got the best service ever. I'm a volunteer at Northwest Texas Hospital and feel it is the best place to be.

TERRIBLE! do NOT come here if you are in need of medical attention. I was treated awfully & got kicked out into the lobby after explaining multiple times again I do not have anyone at 4 in the morning to take me home. They show NO compassion, NO support & NO help. I went in for a torn LCL & I received nothing more than 1 ibuprofen & a kick out the door.

Stay away for your own safety, please!!!

They took excellent care of me. The 3rd floor nursing staff rocks

I was born 86 years ago on June 8, 1928 at Northwest Texas Hospital of Amarillo. From what my mother told me both she and I were pleased with the experience, even though I cried. I appreciate the care and experience. Robert A. Fairey, semi-retired Houston lawyer..

This place and these people save lives. My stay at the North West Heart Hospital was during a tough time.

EVERYONE was top notch, courteous, knowledgeable, heart felt and caring. 110%.

My Husband and I wish to thank everyone, seen and unseen, in EVERY job.

From the bottom of our hearts we thank you ALL. We love you all and we wish you all the very best!

What an inspiring experience.

Very nice and clean place, exactly the way you would want a place like this to be. Went to the smaller center and it was quick and fast. It was empty and didn't get all the tests I wanted done but was still awesome service. It's good to good ya dig?

After being refused treatment and nothing more than a nurse prac looking at my mother in law's leg we were told to see our PCP. Went to BSA and she was diagnosed with DVT.

I was treated with respect and your service was done on a professional and prompt time frame. I am a former RN with 41 years of work behind me and was super pleased with my care. The only thing that would have been a little more help was if a small sample of medication could have been given to me to get started on because I could not fill until monday due to a contract with my pain doctor, however I filled early Monday and my eyes are already feeling better. Thank you. Susan Gill

Doctors are inexperienced, and will close your case before going through all other options and tests. Having to go all the way to another state to figure out whats wrong.

Called to get some advice on a medical issue and the nurse in the ER not only was rude but hung up on me before I could get the question out....

Great Place Nice People may have been there a few hours but it didn't feel that. Time went by very fast. Everytime I felt board someone walked in that made the time go bye.

The entire visit was almost outstanding! The front desk workers , and the doctors could have used a little more courtesy, but other than that everything was great. The nurses especially. Everything went really quick too.

Nurses laughed at me after a traumatic experience i had , also i'm black soo...

The entire staff including nurses, Doctors and all others assisting in my surgery were extremely professional and personal by treating me like I might be their own mother. The nursing staff procured a cot for my husband so that he could stay with me throughout my time in the hospital. Our thanks to the entire staff.

Got taken back very quick the Dr was very knowledgeable and I liked him. However he just took my blood, said I didnt not have a leak as my GP suspected. He didnt ask about my other symptoms. Then refused to treat me for anything said to follow up with my GP, made me wait in the room for an hour in horrible pain then basically kicked me out. I will not be back to this facility, this is exactly why I go to the freestanding ERs. They treat you better!

You know it's really bad when all you have been in the hospital is because of pain mainly and when you have told the nurses to put your tele box back on and for some pain medicine they never come in at all this is nonsense if I was dying they still probably would not be worried about it this morning is the worst time I have had in my life here I very sleepy but I am scared that since they haven't connected my box back then I may not ever wake up again I know one of my nurses is Tanya

Why is the hospital and ER staff treating Black patients with such little regard? Why do your patients have to turn to social media for help rather than get it from the drs and nurses employed here?!

Seriously in and out in less than an hour. I came in around 7:45.

They failed to provide a black women with basic needs of assistance every person is obligated to have in a hospital by refusing her request for pain medication and CT scan.

I had a hearth cath on Thursday and Dr. Chu put me in for a procedure on Friday. The personal person who checked me in was very nice and understanding. The time for getting me prepped was done by very nice people , explaining it very well to me. I then went to surgery, very interesting to say the least, I was awake all the time, I thought I was getting a stent but tuned out I had a blockage which was in a stent I had. Hearing and listening to the doctor and his helpers made realize how thankful I am for them and the facility we were in. Ballooned and lazered is an awesome experience for this patient! The nurses in my recovery were the very best , the whole experience could not have been better from the heart cath personnel to the NWTH surgical staff from the front desk to my discharge. I thank you for your caring for me ! Jerry Linda Tims. May God Bless You All!

Just avoid. Send you to collections over a bill that gets paid. They'll break up a procedure so you can keep paying every time you come back. Never a problem with BSA.

My son was misdiagnosed at BSA on Saturday, Monday we came to NWT and the doctor immediately did and ultrasound and CT, which BSA never did, once the Dr saw the CT he had do prepare my son for emergency surgery. The doctors, nurses and entire staff here are great!!! Best hospital

Excellent care. 'Very safe feeling. I came into the emergency room not truly as a "lifesaving" measure, more out of fear that something was wrong. I waited no time at all to be seen and testing,e tc. was begun. Every employee I encountered couldn't have been kinder or more professional. Thank you

Our first experience ever having an emergency at Northwest. My husband was admitted to the ER then CMICU. Stay in ER was 13 hours, ER is understaffed & short on supplies. Result of severe neck pain from having no pillow for 10 hours. CMICU, one nurse blamed my husband for making her job difficult because of his pain level, financial consultant came in the ICU room to discuss insurance & deposit. Nurses apologizing for the fact he never the saw cardio doctor & resident doctor for 5 minutes a couple of times, meals delivered very late & incorrectly. No instruction on when to take meds upon release with blood pressure still at stroke & heart attack level. I do have to give praise to the two nurses in ICU that did take good care of him and the regular floor nurse who frantically tried to get his bp down the night before his release. To me it felt like once they figured out our insurance wasn't the greatest, his care was rushed to be released. This posted under wrong name. Regretfully posting bad review, Karen Alarcon

refused to take care of a lovely black woman! she was calm when she was scared she was going to lose her life. her name is ashley galloway! take care of her now! there is no reason for the doctors and nurses to be rude to her when she is being very respectful. do not visit this hospital, their level of care is disgusting.

I had a tonsillectomy done here by Dr. Obokhare. She is an excellent doctor, as was her staff. The nurse was very polite, and kind. Everyone took time to explain everything to me, answer any questions I had and made sure I was very comfortable. They got me in earlier than what the surgery was set for, and worked very quickly. After surgery, they made sure I was pain free, and went over everything that was expected during recovery. I'm very thankful for Dr. Obokhare and the nurses that were on staff that day. The place was also very clean and organized. Thanks to them, my recovery went very smoothly.

The only complaint I have is an MRI was ordered on the day he came into the ER which was on a Wednesday and was not done until Saturday. If they had that information he may not have had as much damage and knew how and what to treat the strokes with sooner. No complaints on staff. All very concerned,caring and kind.

I had a wonderful experience at northwest wound care. From registration to actual treatment. The staff, nurses, PA, and the Doctor were caring and kind. They made sre i had a first rate experience. Thank you Northwest Wound Care...You guys rock. Jina Hunt

Refused to assist a black women that was in pain after waiting patiently for hours no one helped her. Doctors where very impatient with her telling her, the nurses yelled at her, yes they yelled at her. Horrible service! Who knows how many people they have refused to assist solely because of skin color! Do not attend this hospital

I was transferred to Northwest from an area small hospital after an accident. In every sense they were professional, competent, kind, and caring. I'm impressed!

Got in and got out quickly. I was there about an hour and a half total. Everyone was very nice and courteous. Everyone seemed to genuinely care about getting me taken care of.

I want to thank Nick in the ER. His caring and concern was evident.
I have been a RN for more than 50 years, am thankful for his caring.

I was recently passing through Amarillo when I became ill and was taken to Northwest Hospital. I was treated by competent, professional and caring staff from the E.R, Pre-OP, O.R., and Post-OP. I didn't encounter one person who acted in a negative or unprofessional manner. This hospital staff went above and beyond normal care. I cannot say enough good things about everyone I encountered. A++++ Thanks from Michigan!

My husband was admitted on a Saturday morning. I was allowed to stay with him. A Covid test was done and was negative. On Sunday afternoon he was moved to MICU. I was told we could visit him from 9AM to 1:00 each day, but only one person at a time. I went back up Monday at 9AM was told he couldn't have visitors he was on Covid unit. He was tested again on Sunday even though he already had one done. He passed on Tuesday of natural causes. This means family was kept away for no reason. Other than that I had no complaints.

All expectations were surpassed during my stay. Doctors, nurses and staff provided excellent care and support from check in to discharge. It is very apparent that there is the highest level of commitment to get the job done and do it right. I can't say enough about NWTH.

Area I was in was for Women Imaging. Staff in this area were helpful, took time to explain everything and why even though this is a yearly exam. Waiting area has different areas to await results that make it more comfortable for patient. The only draw back is parking for the imaging center is hard to find and for some with physical or health issues it is walk to make even thos cart transportation is available, can't always ride because no space to sit or not in the area to get a ride to the front of building or back to your car.