Larry Collier Collier

Review of Northwest Texas Healthcare Sys...

The employees at NWTH emergency center on Hillside...

The employees at NWTH emergency center on Hillside were very nice. We went with the intention of getting excellent care like I receive at BSA Urgent Care. But BSA was so busy with patient's that I assumed were probably flu patients and because the issue I went for was for a wound to my arm cause by fall I went to NWTH. I explained what I was wanting and needing in regards to this wound however the care I received was unacceptable and not what I reqested. I could have done the same thing at home that NWTH emergency did. I was expecting better care from them. The bandage that was put on my arm didn't stop the bleeding and kept coming off before I drove home off of Bell and Hillside. I hope that this review will help them change their patient care. I realize my reason for the visit was not life threatening but it took me two hours to get some Betadine and gauze placed on my arm. Whereas BSA would have washed out my wound with sterile water first before using Betadine and would have pulled the lose skin back over my wound so it would protect my area of tear. and would have put some stitch tape on my wound. I went home and redressed my wound myself. The doctor seemed caring and even told me that he would bring in the necessary instruments to do what I e requested. When the nurse came in, nothing was done that the doctor said he would do. Someone dropped the ball at this facility. I am diabetic and was needing to get something to eat but after two hours of sitting there I was done with this facility until they get their services better.