Tucumcari Rawhide Days

Review of Northwest Texas Healthcare Sys...

Our first experience ever having an emergency at N...

Our first experience ever having an emergency at Northwest. My husband was admitted to the ER then CMICU. Stay in ER was 13 hours, ER is understaffed & short on supplies. Result of severe neck pain from having no pillow for 10 hours. CMICU, one nurse blamed my husband for making her job difficult because of his pain level, financial consultant came in the ICU room to discuss insurance & deposit. Nurses apologizing for the fact he never the saw cardio doctor & resident doctor for 5 minutes a couple of times, meals delivered very late & incorrectly. No instruction on when to take meds upon release with blood pressure still at stroke & heart attack level. I do have to give praise to the two nurses in ICU that did take good care of him and the regular floor nurse who frantically tried to get his bp down the night before his release. To me it felt like once they figured out our insurance wasn't the greatest, his care was rushed to be released. This posted under wrong name. Regretfully posting bad review, Karen Alarcon