North York General Review

My wife delivered our 2nd baby there on march 2017 and it was a great experience!
Very good staff and very good hospital.

Took a very long time to register, once checked in, i did not receive care for any open wounds for 6-7hours. Staff were friendly.

Great experience here. Doctors who have looked after me (Dr. David Smith, and team) helped me feel very comfortable and informed before my surgery. I felt I was in good hands all the way through my experience.

I ve had 2 excellent experiences at this hospital. My mother had a surgery there last year and my mother in law had the same surgery last week. They both had tumors removed. The staff are very nice and helpful. The hospital has a great positive vibe. Nice clean rooms. They re very quick and steady to assist patients with their needs and concerns.

Thank you for your service.

Request my own health record takes 4 weeks.. a week if you pay $300 extra.. this hospital is a joke

North York General Hospital is incredibly efficient and well organized. The medical professionals and staff are kind, polite, fast, professional, and thorough. I really appreciated it! Great job North York General!

Pretty terrible wait time. Wish they would improve on this.

Staff working in the maternal ward are terrible people without any sympathy for their fellow females giving birth. They not only administer injections and medication incorrectly but they fail to take responsibility for their own mistakes. I m surprised someone hasn t died at their hands. This is Canada. We should never have to have this kind of issue. It s all about freeing up the rooms.

Just delivered our first born child here last night, the maternity ward was amazing. All the nurses we so knowledgeable, supportive and honestly life savers. My wife was in labour for 3 days and active labour for 26 hrs. This team helped us bring our beautiful baby girl into the world.

Pretty good facility and friendly nurses. Parking is expensive as with all other hospitals.

Wait times in ER 5 to 8hours.

Nurses during the evening shifts are inexperienced. We had one nurse who tried measuring blood pressure at the same time trying a strap on one arm to grab blood for testing.

Not only that, the nurse also forgot to do urine samples, which should have been on her top priorities list.

Very disappointed in the receptionist and nurses who was extremely rude.

Overall this hospital needs to train their staff again. Would not reccomend this hospital if you are need an emergency.

I went there last week. Had my
Double mask on I was ask to talk it off and put on a surgical one which I think its not safe . They only ask u if u have symptoms and not test u .at times symptoms don t show and that s risky..... they have one mask on but face shield so it s easy for patients to pass it from other patients but they don t care...... also I have being there for 6 hrs and not once I see cleaners wiping or cleaning the bathroom

I just came back from the emergency department tonight and I met a very bad doctor. Her attitude was not a little bad. The female doctor didn t have the patience to listen to you. She kept saying that she was very busy. After waiting for so long, we didn t let us talk. There was blood in the wound. She cleaned it, and didn't directly say to go back to see your own doctor.
Sad, I keep saying that I am a doctor. I don t have the patience to listen to the patient s speech. My face smells stinky. I thought I was a doctor. It s great.

Rarely ever post a review but I want people to watch out and not go through what I went through at this hospital ! This place went down from bad to worse in the last 2 years ! I had my third baby in this hospital and Experienced the worse three days of my life . I was a csection couldn t move at all the first night. Had to sleep in dirty sheets when I asked for a clean one the nurse told me this is all they have. When I paged a nurse to come to my room ,they were either on lunch break or took at least 30 minutes to get to my room. I was in so much pain my doctor prescribed pain killers like he did with my other two csections which I felt no pain , they never gave it to me , I was taking regular pain killers . I am a very reasonable person and do not complain about anything !
(I guess being nice is not appreciated anymore )
They had a different name tag on my baby s foot and the correct name on his wrist . Thank Goodness one of the nurses noticed that the second day when she was giving him a bath. Still said nothing I let it go ! Another nurse confused me with a different patient. Realized it after a 20 min conversation. Luckily she didn t give me any medication !!!!! I asked for a private room which wasn t available until the second night of my stay . I was in a semi private room , sharing one washroom which was dirtier than a public bathroom. When I informed one of the nurses at the desk she said she would send someone to clean nobody even showed up . I was using the bathroom in the hallway ! Rude staff , horrible service , nobody really works they are always on break. I m just happy that I don t need to deal with this hospital again !

The wait time is long just like any other place in Toronto but the doctors are patient and helpful.

Worst hospital ever.
The staff is totally unprofessional and couldn t care less.in emergency even at peak hours only 1 doctor is available to attend over 30 patients and the wait time for emergency is usually 4-5 hours so its better to go to some other hospital rather than torturing yourself by going here.

Thank you to Dr. Kirsten Smith, the nursing staff, and to everyone from Labour & Delivery. The team is absolutely fantastic, very experienced, and highly professional. They were quick to take action and take care of our family and all of our concerns from head to toe.

The person who answered my call is cruel and not friendly at all. I think she doesn't like her work.

We had all our children at North York and had the best reviews until having to go to the ER the last 2 times. It is not clear what has changed, or if the Liberal cutbacks are affecting care however it has become very diminished with the most common ER response being to just send people home. I tore 2 tendons in my dominant shoulder in December, was in so much pain I was taking 24 Advil per day and it was not enough. After waiting for 4 hours in ER the Doctor who looked like he was in his 60s stated: "Well, I am not going to do anything for you. You are in your 40s, its not worth fixing!" And I was told to call him in 3 weeks for a cortisone shot at his office if not better. I had to wait 2 more weeks to get an ultrasound so the physiotherapist and chiropractor had an idea what the problem was, how bad and how to treat it effectively. No one asked for immediate surgery, how about finding out how bad it was, how about something for pain, instead of being told in your 40s you do not deserve any medical attention from North York General.
This week our 3 year old after 10 days on antibiotics broke out into a full body rash, his face swelled so badly it was completely deformed, eyes barely open and body covered in painful red rashes. We already gave him benadryl, and his older brother went through this and was prescribed something from his doctor and it cleared up immediately, in one day. As his paeditrician was away we took him to North York ER, where we waited for 4 hours, they gave him benadryl and sent him home, did not give him the prescription to deal with it. The next day he was worse, legs swollen, in pain and hurt to walk. Took him to the other paeditirican who said the Paeditrician at North York wanted to see him. I insisted on the prescription in case it was another waste of time at North York. We went over, he had no medication since morning, we waited 2 1/2 hours for nothing, no paeditrician came to see him. He was in pain, swollen, itchy and tired after not sleeping and eating for 2 days. I took him and just left, it certainly seemed like they wanted to see him to ensure they were covered against a law suit only, no intention to actually offer any care! I took him home, finally gave him the prescription he should have received, no more hives, no more itching, however his legs still swollen in the evening. Cannot say anything positive about North York, especially the ER at this point, it has become a joke. Go, wait until you have to pay the full parking fee of $22, and then they send you home to "get through it"!

Reading lots of scathing reviews. Have to add this however. Took my mother in law in today, and could not have received better care and service. Also very timely. All staff was very well mannered and caring.

Some of the nurses and doctors are nice there, but many others were quite mean, rude and inconsiderate. Specifically, though, the way they handled discharging their patients is absolutely horrendous. My girlfriend was admitted to the hospital for mental health reasons, but they discharged her within a few hours in the middle of the night and expected her to WALK HOME. How can you trust someone who was admitted to the hospital for mental health reasons to simply walk home in the middle of the night by herself without first ensuring that she has a safe way to get back? Something seriously bad could have happened to her if there were malicious people out on the streets during that same night. The way they handled discharging their patients is completely despicable.

Had collarbone surgery (same day) and dealt with 2 orthopedic specialists at the fracture clinic for follow-up appointments and referrals. NYGH is super efficient at getting the care I needed. No complaints from my end.

Wait times are reasonable and the staff are great! Thanks for all that you do :)

WORST SERVICE EVER.....!!!! EVEN IF IT'S A EMERGRNCY CASE THEY MOREOVER CARES LESS FOR YOU.... EVEN A BABY WAS CRYING ALL 2 HOURS THEY JUST DIDN'T CARE.... SICK..

Terrible doctors and their behavior. Everyone says they did surgery so bad and not correct (all doctors when they are changing a dressing after surgery are saying). I visit them every day.
I was bleeding after my surgery and they just told me to go home exactly after surgery.
When I started to go home I started bleeding a lot again. I came back to hospital and all my hand was in blood amd all my pants also. I wanted to came back to the doctor fast because I was so scared. Security guy told me to stand in the line with everyone even I told him that I just had surgery and I m bleeding now. He could see all my pants in blood and my hand in blood.
They just changed dressing for me. All hospital was in blood after this accident. They tild me go home again and gave me some carpet to put on sit in car to don t make it bloody. When I came home by uber I starter to bleeding a lot. I tried to stop the blood but it just started to go more. All my house in my blood like in horror movie. I called 911 immediately and ambulance guys came to my apartment so fast. They were so good to me and also told me some bad things about doctors who did surgery for me. They said it doesn t look like they did good job. They brought me to this stupid hospital again and I was bleeding there on wheelchair in line for 20 minutes. My feelings was extremely bad. I couldn t breathe and all my body shackling and cold. I lost too much blood but no one care about me in that hospital. All doctors saw me there again and their faces were like: omg you came here again... I m sick of you .
They changed dressing again and told me to go home. I said I m scared I ll be bleeding again and I want stay in hospital a little bit because I really feel so bad. They just kicked me out to the corridor in hospital clothing and everyone look at me all in blood. They even don t care that some children can get scared of my looking. And now my problem can come back again because they did surgery not good and also I have to pay for ambulance because they did their job not good and I was bleeding.

The emergency section there is very bad - our baby needed care and they did not care much - the doctor was mad at the nurse because she admitted our kid before he gave his permission (he bluntly and impolitely argued with her in front of us) - the kid had sizure while he was in the hospital and the nurse ran to get the doctor but he refused to inspect the kid - I am very surprised of receiving such service in Canada - this is for sure not up to our Canadian standards. My wife suspected we got this bad treatment because she was covering her hair since she is a Muslim woman and because our kid has arabic name (the kid was born in Canada and never left Canada - he is 100% Canadian by birth but he has Arabic name ) - I hope someone from the hospital explain ..... I hope I HOPE I am wrong!!!!

1. Understaffed
2. Poorly managed
3. Needs funding, BIG TIME

Took my son there due to prolonged high-fevers; waited for the longest hours ever and they just basically told me that nothing is wrong. Doctor prescribed ibuprofen and if fever persists go back to the hospital.

Wasn't satisfied with their diagnosis. It has been 4 days since my son got his random high fevers- no colds or whatsoever that could trigger a fever so clearly something is going on.

Took him to the Sick Kids same day; waited for couple of hours but it was all worth it! Doctor took a swab test, results came in and my son got streptococcus, which is apparently unusual for my son's age to get. Was prescribed an antibiotic & went home relieved because we have finally have the answers!

Had I not decided to take my son to the Sick Kids same day, situation could've gotten worse :( Apparently, these type of bacteria can get aggressive if not treated early. So, thanks to the Doctor/staff at The Sick Kids for the proper diagnosis.

Moral lesson: I'm not blaming anyone here, my point is nobody's perfect, if you are not satisfied with the result always get a second opinion!

I had attended North York General Hospital emergency department on Aug 3, 2019 relating to lower spine, seen Dr Jin Eddy Yong Hyun, he had assessed me, the doctor refused to provide his findings, on record. I had brought my concerns to Cynthia Bailey from the patient experience department, let me by saying the hospital covered it up and stated the above physician followed protocol. I seen my family doctor in the coming days, had referred me to East General Hospital for MRI to lower Spine, the finding was lower spine herniated disc was out of place, I am now receiving proper treatment to recover.

The Hospital is embarrassment of the health care industry, with evil intentions that hasn't been truthful. It is called (monkey, donkey, pumping the elephant - Vice versa)

This is my first time writing review on google. The two Asian doctors worked on March 23rd morning in the green section were extremely rude. Also another Asian front desk in the film library is also rude. Other than that, the experience was good.

This is generally a good hospital but the wait time can make things difficult sometimes.

Fortunately during my visit at around 3am things went relatively quickly.

I had triage, registration, blood work and an IV with pain meds and fluids within about 15 minutes.

The folks at the ER were very nice albeit a bit busy. But they were understanding and accommodating to me which I really appreciate.

Stana was my technologist later in the morning and she was fantastic. She explained everything and was very professional. While waiting for the results of the DI, I met a volunteer named Christian who was super nice directing me where to wait and offered me a cup of tea as j was having trouble keeping my eyes open after only sleeping for about an hour since I first arrived at the hospital.

The green zone is absolutely the worst though. I had two different people tell me "I can't help you" when all I did was ask my place in line because I've been here for over 2 hours and at the hospital for over 4. Absolutely ridiculous. No empathy, nobody cares. That's a real piss off since all I was waiting for is a doctor to tell me what's in a report from DI which has been prepared hours ago.

Ultimately my diagnosis led to a surgery consult which was scheduled VERY quickly- about a week later. My surgeon Dr Jain was incredibly professional and so kind. He explained everything in explicit detail and assured me I'd be taken care of. On the day of the surgery I was really nervous but again Dr Jain was there for me, assuring him and his team would do their utmost for my safety and comfort. It's now been several days after my surgery and I am healing well though in quite a bit of pain still.

I just want to express my deepest gratitude for the countless people involved in my care from ER to OR. They do a largely thankless job and make such a difference in the lives they touch. Thank you for helping me.

I have only good things to say about my experience at the hospital. I came in around 10 pm and although the emerg was busy a nurse quickly recognized the pain I was in. I said I think I have a bad bladder infection. She sort of laughed and said she thought I was passing a kidney stone. They had me in a bed promptly and gave me pain meds. It was kidney stones. I had only heard of men having them. I felt better after a while but they wanted me to stay and have a scan. We compromised and I went home for 9 hrs and came back. They made arrangements and were waiting for me at noon. I had my scan and was out of there in 20 minutes!! Likewise for another scan they asked me to come in at 9 pm to see if I had passed the other 3 stones. I got there a bit early and was back home by 9.20 pm so much my son asked if I had gone yet!. They also got a heated blanket for me when I was cold and moved me to a quieter part of the ER. I would definitely return to the hospital. Several friends have also had good outcomes.

Think twice about giving birth at this hospital, especially when early labour starts in the early morning you'll end up having nurses and doctors transitioning out of their shifts without properly gearing them up with what's developed so far with the patient. Lots of resident/ first time nurses which add to the complexity of all this. They stand in the room unsupervised only to find RNs come back and grill them on their wrongdoings or rolling their eyes at their performance.

Anesthesiologist either missed the upped dosage of epidural so my wife developed a blockade to her neck. This, stress and fatigue led to an emergency c-sec since hypotension and bradycardia arose. My wife was completely unresponsive on the table and the docs couldn't understand why and ran some CSF tests to ensure there wasn't a leak in the system. The icing on top of this was that every doctor was opinionated and never saw eye to eye with a resolution for the patient. Every nightmare you could think about delivery occured as a result. Only few doctors would keep you in the loop as to what was happening, others would talk in secrecy.

This was absolutely a tormenting experience and I would NOT recommend this hospital to others. Granted there were some amazing individuals helping us out along the way, and my son and wife are healthy at the end of it all, but this entire experience was tainted with the chaos and disorganization of this establishment.

In 1977 my son was born at the North York General Hospital at Hwy 400 and Finch. When I googled it now it's called Humber River Urgent Care Centre. Why are all the hospitals in Toronto changing names? It makes it very confusing for our children to find their beginnings!

My father was brought into York General on October 31, 2014 by an ambulance with sharp stomach pain. First of all, our family would like to thank the ambulance crew who provided an outstanding first aid before even transporting my father into the vehicle.
Upon arrival he was assigned a bed in the emergency care right away (not like most of GTA hospitals where you have to wait for hours before a doctor sees you, no matter of the reason you arrive). Nurses started working on him right away, taking necessary tests. In a couple of hours my father was already diagnosed. Due to the medical condition my father had (kidneys issues), apparently the surgery needed to be done by 2 surgeons and a medical doctor to be on the safe side. We were constantly updated on any situation change as it occurred. No issues in getting painkillers as my father had excruciating pain, since a doctor had seen him almost right away (within a few minutes literally of being admitted). It was decided on the emergency surgery as the situation was becoming worse. The surgery was performed by Dr. Iu. The biggest worry on our side was that my father s kidneys could fail at any point during the surgery. After the surgery Dr. Iu came out himself into the waiting room to update us on the situation. My mother and I were let into the recovery room right after, even before my father was brought upstairs into the regular room. On the 4th floor my father was taken into care right away, although this was no longer an ICU. Nurse s checkups were frequent and anything my father needed was right there for him when he asked. A couple of days later he was released from the hospital and (I haven t seen that in any of the previous hospitals) a male nurse wheeled him out in the wheelchair downstairs to assist my father into the car, as he was too weak to walk by himself yet. Usually this is done by the family. This really did surprise me as the crew on shift that day took their responsibilities seriously and in a very professional manner. THANK YOU!!!
My father has been in and out of various hospitals every few months for the past 8 years, so I really know the difference when I see it.
Our family would like to thank all who were involved in taking care of my father that day, October 31, 2014: ambulance crew on shift morning of October 31, nurses at the station in the emergency room, surgical nurses/assistants to Dr. Iu and nurses on the 4th floor. You are doing a GREAT JOB!!! Keep it up!!! It does get noticed! Very professional, very efficient, very attentive! You really make people feel special and cared for.
Our special thanks go to Dr. Iu and his team of assistants for the wonderful job they have done before, during and after the surgery and for amazing attitude towards patients and their relatives, knowing how tough usually the situation is on both sides.
Great job everyone!!! You made the hospital experince as painless as it could be!!!

Very slow response we have to wait for more than 3 hrs to get to the doctor.

This is the best hospital in the city, in fact number two in the country and top 100 in the world! And it truly shows. expect prompt care and to be treated like a person who matters all doctors are extremely kind, caring, thorough and personable and same with the nurses I will never go to any hospital but this one.

I went to the emergency at North York general hospital 2 months ago, they gave me some hydro morphine and told me to go home and rest. 2 hours later I went to Sunnybrook hospital emergency room, they sent me for emergency surgery right away!
Unfortunately it makes a huge difference which hospital you go to when you re in serious medical emergency! I m sorry to say that but it does make a huge difference.
Everyone I know that has been to North York hospital has had the same type of experience. Something wrong here!

People here are very caring especially in the Chemo Clinic!

At this hospital, you will learn why and how our health care system is free. It doesn t matter if you have an appointment or not, you will have to plan to spend almost whole day at the hospital. They are most likely always short staffed or pretended to be short staffed, and make you wait without any notice or further update. You just have to sit and wait until someone has a cycle to talk to you. You would see all those patients being served before you because either they re old or in pain. I understand why people flee Canada when they need serious health care attention and I might have to do the same to keep myself alive.

Came here after a terrible experience at Oshawa Lakeridge hospital.

Nurses were generally nice, but more importantly, we were seen and evaluated within 30 minutes. We had a great experience here. Over the last few years, their level of hospitality has been improving dramatically.

Thanks again North York Gen! After saving my life from an anaphylactic reaction in 2017, you did it again! This time, I was back at the emerg with what I was convinced was Norwalk. The emerg doc used his good judgement (despite my repeat insistence it was Norwalk gone wrong) and did some abdominal imaging to diagnose me with a burst appendix and abscess. So glad he was thorough and saw it was more serious than stomach flu. The ultrasound and CAT scan departments were so prompt, professional and kind. Dr. Deif skillfully placed an abdominal drain and explained the function in abscessed appendix. The CAT scan staff went out of their way to rush my results to my surgeon making sure my care was prompt. They even changed my abdominal dressing when it got wet. Finally, I came back this past Wednesday about 10 weeks later to have my appendix removed by Dr. Zhang. Dr. Zhang was incredibly skillful and even got my surgery pushed ahead by 2 weeks which I greatly appreciated. I was left with the smallest neat incisions. I can't say enough about how well I was treated at North York Gen. Hope I never have to come back but if I do, I have the greatest confidence in this hospital.

I had take my wife here and stay for few days . Obviously its never a good time to be in hospital but they took very good care of my wife .great service .great care. Clean rooms .good food .and they did their best to help us .ty so much and words cant explain how greatfull we are for all your help every one from nurses and doctors and all the staff .
Thank you again

Everyone working the emergency overnight shift have always been amazing. I usually take from a minimum of 1 hour to less than 2 hours for whatever emergency I have to take care of.

I've been a patient there since I was a kid, and the staff at NYGH always welcomes my family and I with respect and kindness.

Worst experience ever. The women at the emergency check-in desk were very rude. They were mocking at my friend's accent, and were very impatient and relentless. I asked twice for the nurse to grab a blanket for my friend who was trembling. She refused by saying that she is busy with some prioritized things and can't walk to the other side( which is just another room that is 5 meters away from the nurse station) to grab the blanket.

The most dumb hospital I have been seen in my life unprofessional staff and most of the doctors they have no any experience at all special the kids department they should go back to school to study again I believe so

Mixed reviews for us, some ppl are great, some ppl don't care and slack
Parking was 22/day
Free wifi

It's just amazing how people in this hospital tell you you're wasting their time when you're trying to locate a patient, and after telling them that they don't need to be rude they just repeat that i'm wasting their time. I hope they won't be in my position.

UPDATE: One person took the issue very seriously. She was very comforting and explained that she would work to make sure that something was done about the incident. She was very competent and made me feel as if I was believed. I also spoke with the charge nurse, who was also extremely attentive and concerned with the situation. I was happy to have atleast some folks on staff who understood the seriousness of the comments made. I hope that in the future training around these issues will help prevent another situation like that.

TRANSPHOBIC NURSES. While waiting for my partner to be seen in the "red zone" of the emergency department, 3 nurses stood less than 20 feet away saying awful things about trans women and trans people. I asked for them to stop talking about trans people, and they walked maybe 5 feet further and continued to mock me out loud and within ear shot for asking them to stop. I alerted a nurse at a desk who asked me to show her who, and when I did, one of the nurses in question started yelling at me, telling me to "SIT DOWN AND BE QUIET" repeatedly, and then when I was crying and told him he was yelling and making me uncomfortable, he yelled "BE UNCOMFORTABLE" down the hallway at me.

I was told there was nothing that could be done because it's a "he said she said" case, and was also told I would be able to speak to someone else, but also told it wasn't a priority. Doesn't live up to the sign in the waiting room.

I recently had a small procedure done at NYG and I have to say everyone there from the doctors to the nurses to all support staff were amazing from start to finish. Everyone is there to make sure your comfortable and feeling fully supported. I felt so cared for... truly one of the few hospitals that I feel is thorough in their diagnosing and supportive with your treatment - whatever it may be. Also a very clean and well maintained environment! Thank you to the staff and the whole NYG team for being ao fantastic!

I am Writing this review for a specific person, who works in the Emergency. not only she is not professional in her job but even doesn t know how to behave with emergency patients, my arm is injured and bruised cause she didn t know how to do the IV and still she did not follow the code of ethics I was treated like a piece of meat.

Dr. Walter Himmel is an amazing doctor. He took care of my princess and was professional, helpful with a good sense of humour. Very trustworthy and open minded.

Nurse in 4 West named Lorita is very rude and unhelpful with my questions. Nurse Lorita told me that 'I don't have time to look for the answer to your questions' This kind of nurse should not be employed at all as she does not have manners and just wanted to brushed me off quickly so she can go on her break.

Great staff. It is clean and service as fast as you can expect.

One of best place with experience staff's and doctor's.

I received in the Hospital, a very nice and professional service and very polite.
Well done
Doron

Did not feel the need to do patient requested tests. Was impossible to reach over phone for test results

The doctors are very nice and friendly and will help you feel welcome.

I am a huge believer in writing reviews in regards to great speedy service...

It was my first time at NYGH, 1 day after the long weekend I thought this place was going to be packed. The waiting room was busy, but people we're moving. I was seen by a lovely triage nurse who assessed me and created a file, went back to the waiting room and was called upon within 20 minutes to move to a second waiting area. 20 mins after waiting in this new area, I was called upon by a very sweet nurse, she asked questions and took blood. They were VERY thorough, blood testing, urine, and a full abdominal ultrasound. I was so so pleased that it wasn't the typical " you're fine, blood looks good." I now have some peace of mind and I can say I will go back if things get worse. GREAT EXPERIENCE.

The nurses in the yellow zone we re just so terrible. Seriously they made us wait for 2 hours for the results of ultrasound. They re super defensive even if you were just asking. Not a very good hospital to go to. Won t support them anymore. From the moment we ve come in until we went home its like 6 plus hours.

Whenever I come to this hospital for emergency issues, It takes at least 2 hours for patients to be visited by a doctor. Tonight I am here because my wife cut her finger very badly and needs stitches. After two hours waiting still no doctor to visit my wife. I don't understand how it is possible for Ann emergency ward to detain patients so much. Some nurses do not behave politely. I hope I never have to come this hospital again

Dr. Pairaudeau (OB) and all operation room team were just simply AMAZING! They all were extremely professional, eperienced ,fast and friendly. Dr. Pairaudeau deserves 10 stars, not 5.
I would highly recommend Dr. Pairaudeau!

HOWEVER, just a couple of nurses were doing a good job. Even the private room was so dirty and dusty, especially under and around the baby basinet (which supposed to be extremely clean & sanitized) was a thick layer of dust!

Garbage bins had no lids and rooms were not cleaned on a regular basis.

My shoes got LOST during my 2 days stay there and hospital staff didn t care !
It shows there is a serious safety issue in the hospital which needs to be paid attention immidiately!
NYG hospital not recommended at all.

Phoned the attendance, didnt share any information with me and got hung up. Very useful, should give a 0 star if there is the option.

Very good experience at the emergency when I went in after a foot injury. Everyone was so kind - but of course I had to wait a bit to be seen, but it wasn't too long.

Visiting on 15 November 2019, my first impressions of the South Entry was WOW: beautiful, with five Christmas trees within sight and two copiously staffed information booths. A couple hours later, though, at lunchtime the 1st-floor information booth had just one person, who spoke poor English and we couldn't understand each other well after I waited in the queue. So, staffing could be more consistent, and the timing of lunch breaks could be considered.

I moved to the Medical Imaging section (1st floor), Waiting Area 4. This took longer than predicted (it took 80 minutes before I saw somebody). Not because they mixed up my name (they called for somebody with a somewhat similar surname but were kind of guessing), but chiefly because of the wait time for the 4th-floor blood work people to contact the first-floor people. Not impressive timing but at least the information came through and I am grateful.

Next I had a nurse debriefing in the Recovery Room around the corner. This is an unexpectedly cold room so I recommend to other patients to bring a blanket; patients present were struggling evidently with this. Also the nurse was multitasking between debriefing me at her desk and tending to a patient, so you'll want to budget plenty of time for your debriefing session. It got better after the first 20 or 30 minutes when two more nurses arrived to help in the Recovery Room.

Then my first trip was done. I returned on 18 Nov 2019. At the first-floor Medical Imaging desk (Main/Xray desk), I asked for a copy of a medical image. They gave me a Pockethealth registration form, which said I could submit it to diagnostic imaging. I filled it in and returned it but they refused it and said I had to make the request online. I asked whether the form was wrong and the receptionist said 'yes'. Subsequent followup with the hospital did not corroborate her story but I was grateful that a Patient Relations Specialist followed up with this quickly. This means that if you are a patient using the stack of forms on the Main Xray Desk then they should have cleared up this misunderstanding by now. Fingers crossed!

Overall I was grateful for the hospital and its staff.

I had a day surgery there and can t tell more about the amazing staff and doctors.
They made me feel so comfortable and admin staff are very well organized.
Super clean hospital.

While nobody likes going to the hospital, whenever I've been here the wait times have been quite reasonable.

I was in and out of the ER in less than an hour and a half. All of the staff were extremely professional and kind. It was by far the best ER experience I have ever had!

I had an abdominal pain and I decided to go to ER worried that I might have an appendices. While the staff did a good job, I felt offended by the doctor who tried to lecture me about how ER is intended for emergencies! I wasted my whole morning to get checked. Definitely didn't expect to hear that offensive talk from an entitled doctor.

Even if I was dying, I would rather pass on to the afterlife than go back to this hospital. I came in to get 3 stitches at 10 in the morning when it wasn t that busy and I sat in the ER for 10 hours, constantly being told that the doctor would come soon until they finally admitted that they lost my file. When I was admitted for a suicide attempt they stuffed me in a dark room by myself for 9 hours and then when I told them I was fine and wanted to go home they stuck me in a psych ward for 3 days, like being stuck in a hospital wing with other mentally unstable people does anything to heal me. Every time I ve been they treated me like cattle and forgot about me in the waiting rooms. I m way too broke to have a lawyer but if I did I would be digging through ways to sue this dumpster fire of a hospital.

The level of incompetence and disregard for people s health is unmatched! You can literally die in front of the staff and they would tell you to wait your turn.

Maybe double check your patients before discharging them. They discharged my aunt but forgot to remover the IV. We had to take it out ourselves. Be more responsible guys..

When you see people working there...Their activeness....You will feel...They are not 100% professional!

I have been to ER for 3 times for different issues. Excellent service when compared to some other hospitals in GTA where i have accompanied my friends and relatives. 1-3 hours is good time for E.R. at North York General.

Great staff never had an issue and they have the best food for there patients restaurant quality

Nice people but poorly organized hospital. Once they gave me wrong location and sent me to another location. This time they missed a test! I double checked with them if I m good to go, they said yes but then they called me to come back because they missed a test! Every time something is wrong even though people are working hard here :(

The hospital is great. However, parking options are limited and very expensive.

NOTHING GOOD TO SAY, nothing but bad experiences here. went here for my prenatal ultrasound, waited an hour and half for an appointment that first thing in the morning. The sent the ultrasound results to WRONG doctor and where not helpful in getting it resolved. the parking cost is outrageous, and the proceeds don't even go to the hospital but the church of all places. paid $25. not to mention my grandmother also died at this hospital the year prior. NOTHING GOOD TO SAY!

Expect to wait 3-4 hours if you're going through emergency.

I had the experience of going to the emergency in February. It is always packed no matter when you go. On a slow day your wait time might be 3-5 hours compared to 10-12! So be ready to sit down and wait. They have a very neat and organized triage system. First you check-in with a nurse and give a brief reason why you are there. Then you wait to be called. Be patient. There is always someone with a more serious issue walking in, you might even find that your condition improves a bit while you wait. Once you get called into accrue care, you will do some blood tests or imaging fairly quickly. I had an x-ray done at 11 pm at the after-hours imaging department. Then you just wait a bit more for test results and finally the doctor will discuss your condition and course of action/therapy. During my visit, all the nurses, doctors and staff were very friendly and approachable. Hopefully you would never have to go to emergency at NYGH, but if you do, know that you re in good hands! I would just like to add that the washrooms here are very dirty! Use at your own risk!!!

What a nightmare. You expect to go a place where there is mercy and compassion. But the total opposite . unmerciful caretakers . The stroke department is horrendous. Even the social worker when I contacted her when I was in need would not return my calls .
Some of the doctors are good, some of the nurses are wicked ,beyond belief.
If you want to experience evil welcome to NYGH
If I run a hospital with a rating of three stars by the public , I would definitely call for an emergency meeting. WELCOME TO SATAN'S DEN .

I have an exposure in my work place and i was denied a test because I was not in close contact apparently. A work place where hardly 30 people work. I am not supposed to go back to work without a test. I had a booked appointment and I was denied entry at the reception. They wasted my time and didn't give me any solution and just asked me to go away.

It was a great and lil bit traumatic but successful experienced to me and to my husband. i want to thank nurse Ana C. from labour and delivery. she really helped us and she is a very supportive nurse. and also thank you to the other team and to my ob dr. Angela Kang. Thank you for all your help. :)

Wonderful hospital with amazing staff and kind people.